Nortel Modular Ics 6.0 System Coordinator Guide

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an external line
a line in a line pool, and a line pool access code
For this type of line, you must specify the line pool 
access code.
a line selected by the routing table
For this type of line, the number dialed is treated as a 
destination code and is routed according to the routing 
tables.
A prime line, line pool access codes, and access to a line pool 
can be programmed by your installer or customer service 
representative.
Control telephone
The control telephone allows you to place the telephones and 
external lines for which it has responsibility into and out of 
service schedules. See Using alternate or scheduled services 
on page 207. Settings for this telephone can be copied from 
one control telephone to another.
Using Set lock
Set lock limits the ways in which you can customize your 
telephone. There are three levels of Set Lock: Full, Partial, and 
None. None allows you to access all features on your 
telephone.
Partial prevents:
programming autodial 
buttons
programming user speed dial 
numbers
programming feature buttons
moving line buttons
changing the display 
languagechanging dialing modes 
(Automatic Dial, Pre-Dial, and 
Standard Dial)
using Voice Call Deny
saving a number with Saved 
Number Redial 
						

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Full, in addition to the restrictions outlined for Partial lock, 
prevents:
Changing Set Lock programming for a telephone
You need the programming template found at the front of this 
guide. See Getting started with Norstar on page 13 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ≠ at Terminals&Sets and enter the 
internal number of the telephone you want to program. 
4. Press ≠.
5. Press ‘ until the display reads Restrictions.
6. Press ≠ twice.
7. Press ‘ until the display reads Set lock.
8. Use CHANGE
 to select one of the three options: None, 
Partial and Full.
Using an auxiliary ringer
An auxiliary ringer is a separate device that has to be 
connected to Norstar.
changing Background Music
changing Privacy
changing Do Not Disturb
using Ring Againusing Call Forw ard all calls
using Send Message
using Trunk Answer
activating Services  
						

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Turning the auxiliary ringer for a telephone on or off
You need the programming template found at the front of this 
guide. See Getting started with Norstar on page 13 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ≠ at Terminals&Sets.
4. Enter the internal number of the telephone you want to 
program and press ≠. The display reads 
Capabilities.
5. Press ≠.
6. Press ‘ until the display reads Aux. ringer.
7. Use CHANGE
 to select Y (Yes) or N (No).
Your installer or customer service representative can program 
the auxiliary ringer to start ringing for incoming lines as part 
of Ringing Service.
Using Host System dialing signals
You can access host systems, such as private branch 
exchanges (PBX) from Norstar by using host system signaling 
features (known as end-to-end signaling). These features 
either send a special signal to the host system or allow you to 
program delays required by host systems in external autodial 
or speed dial sequences.
Link
²àÚ 
						

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If your Norstar system is connected to a private branch 
exchange (PBX), you can use a Link  signal to access special 
features. On some telephones, Link is called FLASH.
The Link signal can be included as part of a longer stored 
sequence on an external autodial button or in a speed dial code. 
The Link symbol (¤) uses two of the 24 spaces in a dialing 
sequence.
Preventing a telephone from using Link
Link can be restricted at individual telephones. You need the 
programming template found at the front of this guide. See 
Getting started with Norstar on page 13 for more information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ≠ and enter the internal number of the 
telephone you want to program.
4. Press ≠.
5. Press ‘ three times. The display reads 
Restrictions.
6. Press ≠ twice.
7. Press ‘ three times. The display reads Allow 
link:.
8. Press CHANGE
 to choose Y (Yes) or N (No).
Tip - If your Norstar system is connected to a private branch 
exchange (PBX), program Link onto a  memory button for one-
touch access. 
						

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Pause
²à¡
The Pause feature enters a 1.5-second delay in a dialing 
sequence on an external line. This is often required for 
signaling remote devices, such as answering machines, or 
when reaching through to PBX features or host systems.
You can program more than one pause in an external autodial 
or speed dial sequence.
The Pause symbol (›) uses one of the 24 spaces in a dialing 
sequence.
For pulse dialing, ¥ inserts a 1.5-second pause into the 
dialing sequence.
Long Tones
The Long Tones feature allows you to control the length of a 
tone so that you can signal devices such as fax or answering 
machines which require tones longer than the standard 120 
milliseconds. 
1. While on a call, press ²¡â¡.
2. Press the dialpad buttons to produce the appropriate tones. 
Each tone sounds for as long as you hold down the button. 
Long tones can be used on any call except a conference call. 
You can use internal lines of the Norstar system to activate a 
device connected to an analog terminal adapter (ATA) in 
another area of your office, or external lines to access devices 
outside the Norstar system. 
						

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Displays
Programmed Release
²¥¡á
The Programmed Release feature performs same function as 
¨ in a programmed dialing sequence. When the system 
encounters Programmed Release in a dialing sequence, it stops 
dialing and hangs up the call. 
The Programmed Release symbol (fi) takes up two of the 24 
spaces in a programmed dialing sequence.
The system ignores any digits or commands that follow a 
Programmed Release in a programmed dialing sequence.
Run/Stop
²¥á
Run/Stop inserts a break point into a  sequence of dialed 
numbers or characters used for automatic dialing. This may be 
necessary when you are connecting to a PBX or similar host 
system.
For example, you can call a company with an automated 
attendant that instructs you to dial the internal number you 
need. You can program the company number, a Run/Stop, 
then the internal number on one external autodial button. Press 
the autodial button once to dial the company number. When 
you hear the automated attendant, press the autodial button 
again to dial the internal number.
At the appropriate time, press  any 
dialpad button. Hold each button down 
for as long as necessary. Press 
² or 
³ to cancel Long Tones. 
Long Tones: 
						

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The Run/Stop symbol (fl) uses one of the 24 spaces in an 
autodial or speed dial sequence.
You can include up to three Run/Stop commands in a dialing 
string. The system ignores a fourth Run/Stop, and any digits or 
commands that follow it in a programmed dialing sequence.
Wait for Dial Tone
²¡âÝ
Wait for Dial Tone causes a sequence of numbers to pause 
until dial tone is present on the line before continuing to dial. 
This is useful if you must dial a remote system and then wait 
for dial tone from that system before dialing the rest of your 
number.
The Wait for Dial Tone symbol (‡) uses two of the 24 spaces 
in an autodial or speed dial sequence.
Displays
Using pulse dialing for a call
If your external telephone lines use pulse dialing, you can 
temporarily switch to tone dialing by pressing £ after 
selecting the line. Tone dialing allows your Norstar telephone 
communicate with devices and services that respond to tone 
signals, such as automatic switchboards, and fax or answering 
machines.
You have entered a code that can be 
used only in a programmed autodial or 
speed dial sequence, not on a call you 
dial directly.  Programmed Release and 
Run/Stop are for use in programmed 
dialing sequences only.Invalid code 
						

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Using your Norstar system from an external location
You can use the lines and some of the features of a Norstar 
system from outside the system. You can do this over the 
public telephone network when you are away from the office, 
or you can call from another system, over a private network. 
An example of how remote access works is a sales 
representative who spends a lot of time out of the office needs 
to make long distance calls to the European office. Your 
Norstar system has a leased line to Europe with reduced 
transatlantic charges. You provide the sales representative 
with a Class of Service password that gives access to the 
transatlantic line. The sales representative can then telephone 
into the Norstar system from a hotel, enter their Class of 
Service password, and use the leased transatlantic line to make 
calls.
Remote users can access Norstar lines, line pools, the page 
feature, and remote administration, if that features is enabled 
through Software Keys. The exact facilities available to you 
through remote access vary depending on how your installer or 
customer service representative set up your system. 
Tip - If the loop start line used for remote access is not 
supervised, auto-answer does not function and the caller hears 
ringing instead of a stuttered tone or the system dial tone. 
						

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Controlling access to your Norstar system
It is important to maintain the security of your Norstar system 
by limiting access to authorized users and limiting those users 
to the features they need. 
Direct inward system access (DISA)
Control access to your Norstar system with direct inward 
system access (DISA). Access to your Norstar system from the 
public telephone network should always be controlled with 
DISA. If your installer or customer service representative 
programs the line used for remote access to answer a call 
automatically and wait for a DISA internal number, callers 
hear a stuttered dial tone and must enter a Class of Service 
password before they are allowed into the system.
Class of Service (COS)
To control the level of telephone service a remote user can 
access, your installer can assign a remote filter and remote 
package to the line used for remote access. The remote filter 
restricts the numbers that can be dialed on the line, and the 
remote package restricts the use of line pools and the page 
feature. To change the restrictions for the line, the user can 
enter their Class of Service (COS) password when the system 
answers with DISA, or can dial the DISA internal number and 
enter their Class of Service password.
Remote users can make long distance calls.
Remember that a remote user can make long 
distance calls that are charged to your company and 
can make page announcements in your office. 
						

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Maintaining security
To maintain the security of your system, the following 
practices are recommended:
Warn anyone to whom you give the remote access number, 
to keep it confidential.
Change Class of Service passwords often.
Warn anyone to whom you give a Class of Service 
password, to remember it and not to write it down.
Remove the Class of Service password of anyone who 
leaves your company.
Accessing Norstar remotely over the public network
1. Dial the Norstar system remote access number.
2. When you hear a stuttered dial tone, enter your COS 
password.
3. Wait for the system dial tone.
To use the system remotely, you must use a telephone with 
tone dialing to call the system.
Remote access is possible only on lines that your installer or 
customer service representative programs to auto-answer 
calls.
To use features on a remote Norstar system, press ¥ followed 
by the feature code. Even if you are calling from a Norstar 
system, press ¥ instead of ².
In certain situations, you may experience lower volume levels 
when using Norstar remotely.