Nortel Modular Ics 6.0 System Coordinator Guide

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Displaying Call Information for a call on hold
1. Press ²¡ÚÚ. The display reads ˆSelect a call.
2. Select the line on hold. Information about the call is 
displayed.
3. Press £ or VIEW
 to display more information about an 
external call.
Making Call Display information appear automatically
Each telephone that rings for an external line can display Call 
Display information for that line. After the call is answered, 
Call Display information is always shown at the telephone that 
answered the call. Your installer or customer service 
representative can program telephones to have automatic Call 
Display.
This feature is not available to ISDN terminals.
Changing which information is shown first about a call
Depending on the services you subscribe to, Call Display 
information may contain up to three parts:
the name of the caller
the number of the caller
the name of the line in your system that the call is on. 
For each telephone, you can determine which information is 
displayed first.
Tip - If your telephone automatically displays Call Display 
information for a call, you still need to press 
²¡ÚÚ 
before you can press 
£ or VIEW to display more information 
about the call. 
						

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You need the programming template found at the front of this 
guide. See Getting started with Norstar on page 13 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ≠ and enter the internal number of the 
telephone you want to program.
4. Press ≠.
5. Press ‘ four times.
6. Press ≠.
7. Choose a setting at 1stDisplay:
 using the CHANGE button. 
The choices are Name, Numbr or Line.
You may see Unknown name or Unknown number on the 
display if the information is not available from your telephone 
company. You may see Private name or Private number 
on the display if the caller blocks that information.
Picking up a call ringing at another telephone
You can pick up a call ringing at another telephone by using 
Directed Pickup or Group Pickup.
Answering ringing telephones using Directed Pickup
You can answer any telephone that is ringing in your Norstar 
system, except private lines.
1. Press ²àß.
2. Enter the internal number of the ringing telephone.  
						

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To use Call Pickup (Directed Pickup), the telephone must be 
ringing. If, for example, the auxiliary ringer is ringing, but the 
call is not ringing at a telephone, the call cannot be answered 
using Directed Pickup. It must be answered normally at a 
telephone that has a flashing indicator for the call, or by using 
Trunk Answer. You can answer a call that is ringing because 
someone has transferred the call to a telephone and the call is 
ringing on an intercom button.
Answering any ringing telephone using Group Pickup
Your Norstar system can be divided into nine pickup groups. 
If you are a member of a pickup group, you can pick up a call 
that is ringing at any telephone in your pickup group.
1. Press ²àÞ.
Group Pickup cannot be used to retrieve a camped call.
If there is more than one incoming call at a telephone in a 
pickup group, a call ringing on an external line is answered 
Tip - Directed pickup can retrieve calls that are ringing on an 
Answer DN. While you may enter the internal number of the 
telephone you hear ringing, it may be calls from another 
telephone you are answering.
Privacy issue
Target lines can be designated as Private 
(default is Public), however, such features as Call 
Pickup can still answer these lines at remote 
telephones. Only physical, analog lines set to 
Private are blocked from Call Pickup. 
						

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first followed by calls on the prime line and, finally, calls on 
internal lines.
Changing a telephone pickup group
Telephones can be put into and taken out of pickup groups.
You need the programming template found at the front of this 
guide. See Getting started with Norstar on page 13 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ≠ and enter the internal number of the 
telephone you want to program.
4. Press ≠ twice.
5. Press ‘ five times.
6. Press CHANGE
 at Pickup grp: to assign the telephone to 
pickup group 1, 2, 3, or 4, 5, 6, 7, 8, 9, or to None.
Displays
Tip - A Hunt Group call ringing at a Norstar set DN that is 
also a member of a call pickup group can be picked up by any 
Norstar set in that call pickup group. For more information on 
Hunt Groups see Programming Hunt Groups on page 161.
You are already connected to the telephone 
that made the call you are trying to pick up. 
This can happen if you are on a call to a 
co-worker, your co-worker dials the number 
of  a telephone in your pickup group, and you 
attempt to pick up that call.Already joined 
						

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Trunk Answer
The Trunk Answer feature allows you to answer a ringing call 
anywhere in the system from any telephone in the system. The 
line you are answering does not have to appear or ring at the 
telephone you are using.
Trunk Answer works only with calls that are ringing on lines 
for which a Ringing Service schedule is active and if Trunk 
Answer is enabled by your installer or customer service 
representative. 
Answering a call using Trunk Answer
Press ²¡ââ.
Displays
There is no call that you can pick up or the 
ringing call was answered.
You have tried to pick up a call on someone 
else’s private line.
Enter the internal number of the telephone 
that is ringing. (You may use an internal 
autodial button to do this.)
If you decide not to answer a ringing call after 
activating Directed Pickup, press 
².
Tip - If there is more than one incoming call on lines in a 
Ringing Service, the Trunk Answer feature picks up the external 
call that has been ringing the longest.
You have tried to pick up a call on someone 
else’s private line.
The call that is ringing is on a line that is not 
in a Ringing Service.
Pickup denied
Pickup:
Line denied
Pickup denied 
						

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Answer buttons
You can use an Answer button to monitor calls on another 
person’s telephone. All calls to the monitored Norstar 
telephone appear on the Answer button. 
Answer buttons are useful for attendants who monitor 
incoming calls for one or several other people. For example, a 
secretary may have appearances for three different bosses on 
her answer buttons. Once a call for boss A is answered by the 
secretary, the appearance stops at that set. This allows for 
another (simultaneous) call to come in on the same line. The 
same is true for boss B and boss C. When incoming call traffic 
becomes high, the calls can then be routed to a Hunt Group to 
optimize call handling. For more information on Hunt Groups 
see Programming Hunt Groups on page 161.
The Answer button heading under Featr settings allows 
you to determine what types of calls alert at the telephone. 
Your choices are:
Basic
Enhanced
Extended.
See the Modular ICS 6.0 Installer Guide for more information 
on programming Answer buttons.
ISDN terminals cannot be assigned Answer buttons to monitor 
other sets, but they can be monitored.
You cannot make calls using Answer buttons. 
						

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If more than one call is ringing at a telephone, the first call 
appears on the attendant Answer button. Any subsequent calls 
appear on intercom buttons, if they are available.
Creating a Conference Call
You can talk to two people at once.
1. Make sure you have two calls, one active and one on hold.
2. Press ²Ü.
3. Press the appropriate button to retrieve the held call. 
This is automatic on the M7100 and T7100 telephones.
You can create a conference when you are on a call. 
1. Make a second call.
2. Press ²Ü.
3. Press the button where the first call is on hold to create a 
conference.
Only the person who established the conference can process 
the conference by using the procedures described in this 
section.
Tip - More than one attendant may have an Answer button for 
a single telephone. This allows two or more attendants to handle 
calls for a busy person.
Each telephone can handle calls for up to  eight other people 
using a separate Answer button for each person.
Tip - You can create a conference by releasing privacy on a 
call. See Turning Privacy on or off for a call on page 66. 
						

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Disconnecting one party
You can disconnect one party from a conference and continue 
talking to the other. 
You can activate this feature on all Norstar and Business 
Series terminals except for M7100 or T7100 models.
1. Press the line button of the call that you want to disconnect. 
The call that you want to keep is automatically put on hold. 
2. Press ¨. The call is disconnected.
3. Press the line button of the held call to speak to the 
remaining person.
On a T7100 or on an M7100 set:
1. Press ²£Ü, to place one caller on hold. Press ³ 
again, to put the caller you want to keep on hold.
2. Press ¨. The call is disconnected.
3. Press ³ to speak to the remaining party.
Independently holding two calls
For all telephones except the M7100 and T7100 sets, you can 
put the two people in a conference call on hold independently 
so that they cannot talk to each other. 
1. Press the line button of one person. The other person is 
automatically put on hold. 
2. Press ³. The second person is put on hold. 
You can re-establish the conference.
1. Take one call off hold.
2. Press ²Ü.
3. Take the other call off hold. 
						

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Putting a conference on hold
You can put a conference on hold, allowing the other two 
people to continue speaking to each other by pressing ³.
You can reconnect to the conference by pressing either of the 
held line buttons. For the M7100 telephone, press ³. 
Splitting a conference
You can talk with one person while the other person is on hold.
You can activate this feature on all Norstar and Business 
Series terminals except for M7100 or T7100 models.
1. Press the line button of the person you want to speak to. 
The other person is automatically put on hold. 
On an M7100 or a T7100 set:
1. Press ²£Ü. The first party is on hold. 
2. Press ³, if necessary, to switch parties.
You can re-establish the conference.
1. Press ²Ü. 
2. Take the held call off hold. This is not necessary.
Removing yourself from a conference
You can remove yourself from a conference, and connect the 
other two callers through your Norstar system. 
1. Enter the Transfer feature code ²àâ.
When you remove yourself from a conference using the 
Transfer feature, and both callers are from outside your  
						

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system, one of the callers must have called you on a disconnect 
supervised line, or the call is be disconnected.
Displays
Listening to a call as a group
To allow people in your office to listen in on a call using 
Group Listening, press ²¡âÛ.
You hear the voice of the caller through the speaker of your 
set. Continue to speak to the caller through the telephone 
receiver. The microphone of your set is off, so the caller does 
not hear people in your office. 
You are trying to add a fourth party to your 
conference call, or to join two conferences 
together. Release one call from the 
conference before adding another, or keep 
the two conferences separate.
You have put a conference call on hold.
You have tried to make a conference call, but 
your  system is already handling its maximum 
number of conference calls.
You are on a conference with the two lines or 
telephones shown. You can drop out of the 
conference and leave the other two parties 
connected (Unsupervised Conference) by 
pressing
 TRANSFER or entering the Transfer 
feature code.
You have activated the Conference feature 
with one call active and another on hold. 
Press the line of the call on hold to bring that 
person into the conference.
For other displays, see Common feature displays on page 247.
3 parties only
Conf. on hold
Conference busy
Line001  221
TRANSFER
Press held line