Nortel Modular Ics 6.0 System Coordinator Guide
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Index / 271 P0992640 03 Modular ICS 6.0 System Coordinator Guide analog terminal adapter (see ATA) announcement paging 117 Voice Call 126 answer programming Handsfree answerback 65 Trunk answer 55 answer button assigning to sets 150 attendant 57 type 56 using 56 answering calls Answer button 56 Call Display services 49 Call Duration Timer 67 Call Pickup 52 CAP 47 Conference Calls 57 directed pickup 52 distinctive ring patterns 45 ending a call 48 Group Listening 60 group pickup 53 Handsfree 61 hearing aid compatibility 49 line indicators 44 prime telephone 46 Privacy 66 several Hold calls 89 Trunk Answer 55 using line buttons 44 using SWCA keys 100 Voice Call 127 answering incoming calls hunt groups 43 apply button labels 141 assign an alarm time 183 assign lines Hunt Groups 165 sets 237 ATA dialing signals 225 using dialing modes 74 attendant answer button 57 Auto Call information (see Caller ID set) auto-answer, using COS password 232 autobumping, enable/disable 131autodial button inquiry 137 choosing a line 80 for M7100 and T7100 80 line pool access code 80 line selection 80 programming 79 set lock 221 storing number on a memory button 79 using intercom line for 80 using Last Number Redial 82 Autodial full 80 automatic Call information 51 Call Log 129 dial 74 Handsfree 64 Hold 89 logging calls 134 release of a line, see Disconnect Supervision restriction service 208 automatic call back, ISDN terminal feature 203 Automatic Call Forward, changing settings 106 automatic recall, ISDN terminal feature 203 automatic telephone relocation 191 auxiliary ringer, programming 222 B background music licensing 193 set lock 222 turning off 193 using 193 Basic password 14, 155 password, changing 214 Restriction and Routing service 210 basic answer button 56 call restrictions 179 BKSP 241 blocking calls, see Do Not Disturb and DND
272 / Index Modular ICS 6.0 System Coordinator Guide P0992640 03 name and number 197 break point, host system dialing, Run/Stop 226 BRI ISDN description 195 ISDN services 199 Name and Number Blocking 202 network features 201 Network Name Display 201 broadcast, Hunt Groups, programming 167 business name features 201 name display, outgoing 196 Business Series Terminal programming overlay 20 Business Series Terminals Handsfree 61 installing 187 viewing line profile 235 viewing set profile 235 wall mounting sets 188 busy call forward on busy 107 DND on busy 108 Do Not Disturb 39 Hunt Group line setting 169 Hunt Group routing 169 priority call 75 programming call forward 38 tone, remote access 231 busy 69, 77 busy tone Hunt Group routing 169 button caps clear 142 pre-printed, colored 142 button defaults M7100/T7100 149 M7208 and T7208 148 M7310 145 M7310 dual memory buttons 145 M7310 lower buttons 146 M7324 telephone 147 T7316 Business Series Terminal 143 Button erased 80 Button Inquiry 137 buttons Answer button 56asssign handsfree and mute 65 Button Inquiry 137 CAP 47 changing programming 156 changing user speed dials 157 default assingment 142 dialpad 17 display 17, 19 erasing programmed features 139 Feature 17, 18 handsfree 18 Hold 17, 18 labels, applying 141 Last Number Redial 81 line button assignment 237 line button indicators 238 line pool feature code 238 memory 17, 79, 240 moving line 151 mute 18 numbering on all telephone types 156 programming features on 139 Release 17, 18, 48 Saved Number Redial 86 testing 244, 245 using a line button 71 using buttons 16 volume control 18 bypassing a Hotline telephone 219 C call disconnecting, conference call 58 ending a call 48 independent hold, on conference 58 overflow 239 redial last number 81 Call 221? 248 Call blocked 76 call blocking, turning privacy on 67 Call by Call FX calls 198 Inwats calls 198 Outwats calls 198 PRI 198 Private calls, DID and DOD 198 Public calls, DID and DOD 198 see also CbC 198
Index / 273 P0992640 03 Modular ICS 6.0 System Coordinator Guide Tie calls 198 call display, answering calls 49 Call Duration Timer 67 Call Forward All Calls, set lock 222 All Calls,ISDN terminals 200 automatic, changing settings 106 Call Forward No Answer 37 Call Forward on Busy 38, 107 calling the number 203 cancel 203 canceling 105 change delay 107 Forward no answer 106 line redirection differences 114 No Answer, line redirection 107 overriding 106 programming 36, 106, 107 programming, no answer 36 service provider 202 to voice mail 109 using 105 call indicators 43 call information changing what is shown first 51 displaying 50 displaying information 49 for specific call 49 getting information for a call on hold 51 service provider 129 Call Log autobumping, enable/disable 131 automatic 129 automatic logging 134 calling from within 132 clearning password 216 erasing items 132 logging a call manually 130 options 130 options, changing 158 password 133–134 canceling 134 changing 133 set 129 using 129 viewing 131 Call Park description 98picking up calls 237 retrieval codes 98 Call Pickup Directed Pickup 52 message forwarded 121 picking up calls 237 Call Queuing 7100 series sets 248 using 91 call restrictions, Hospitality, rooms 178 Call traced 204 Call Transfer 93–96 call transfer cancelling 95 external calls 94 using 93 Call(s) bumped 134 Callback, using 104 Caller ID set, automatic call information 51 Calling 77 calling party name 196 calls accidental release 67 allow line redirection programming 111 answering calls on CAP 47 answering prime telephone 46 answering with direct pickup 52 answering with group pickup 53 answering with Handsfree 61 automatic dial 74 automatic display 51 automatic Hold 89 blocking the Link feature 224 call queuing 91 cancelling call forward 105 cancelling DND 192 changing Call forward no answer 106 changing how you dial 73 changing to Handsfree 62 checking duration 67 display call information 50 display call information for hold call 51 external call transfer 94 forwarding to internal set 105 forwarding to voice mail 109 from within Call Log 132
274 / Index Modular ICS 6.0 System Coordinator Guide P0992640 03 holding several calls 89 listening while on Hold 90 making a private call 67 making from ISDN terminal 73 monitoring with CAP 48 muting Handsfree 62 overriding call foward 106 programming 2-way DID 197 programming paging 118 putting on Exclusive hold 76 refusing second call 192 restriction services 207 retrieving a parked call 98 retrieving held call 89 routing outgoing calls 208 saved number redial 85 security on remote access 229 specific call information 49 standard dial 74 tracking incoming calls 129 using answer button 56 using DND 192 using Do Not Disturb 192 using line button 44 using Link for external calls 223 using Pause for external calls 225 using pre-dial 74 using ring again 77 using speed dial 83 ways to make a 69 Camp denied 97 Camp max 97 Camp to 97 Camped 97, 248 camping calls (see Camp-on) camp-on tones 96 using 96 Can't ring again 70, 78 CANCEL 241 cancel a transfer 95 Call Forward 105 call log password 134 Do Not Disturb 192 group listening 61 Hospitality alarm 185 Line Redirection 111 pending alarm 183sent message 121 voice call 127 Cancel denied 125 CANCL 157 CAP answering calls 47 customizing 47 DID 47 monitoring calls 48 moving buttons 151 prime telephone 47 sending messages 120 telephone 47 telephone, direct dial 218 using 47 central answering position (see CAP) centrex template M7208 148 M7310 lower buttons 146 M7324 buttons 148 T7208 148 T7316 buttons 144 CHANGE 157 change alarm time 183 automatic Call Forward 106 call log options 158 call log password 133 COS password 232 day 30 dial method 73 display contrast 159 hour 30 how calls are dialed 158 Hunt Group Name 172 language on display 159 line name 35 minutes 30 month 30 ring type 152, 159 user speed dial 157 voice path 159 year 30 choosing a line 71 Class of Service changing 232 managing passwords 232 using a password 232 clear button caps 142
Index / 275 P0992640 03 Modular ICS 6.0 System Coordinator Guide Cleared>LINENAM 125 clock, set 31 CLR 157 code, system speed dial 31 colored button caps 142 common set, Hospitality 175 communicating in the office paging 117–120 sending messages using display 120 Companion, Registration password 215 cond pswd, Hospitality 176 cond pswd, programming 217 condition, setting room condition 180 Conf. on hold 60 Conference busy 60 conference call by releasing privacy 66 cancel group listening 61 conference on Hold 59 disconnecting from 59 disconnecting one call 58 group listening 60 independent Hold 58 making 57 no privacy button 66 releasing privacy 57 removing yourself from 59 splitting 59 using the Conference feature 57 connecting to ISDN network 205 contrast adjustment 138 control calls, using alternate or scheduled services 207 system security on remote calls 229 using DISA 229 control telephone enter Service feature code 210 setting service schedules 221 turn service off 211 turning services off/on 207 viewing active services 211 custom programming, moving sets 191 customizing CAP 47 customizing your telephone adjusting ring volume 152 Button Inquiry 137 changing ring type 152 contrast adjustment 138User Preferences 155 D data transfer, PRI 195 date and time changing 29 displayed instead of messages 152 displaying 67 length of a call 67 date, change 215 day, set 30 default buttons assignment 142 defaults button assignments 142 buttons, T7316 Business Series Terminal 143 M7310 buttons 145 M7310 dual memory buttons 145 M7310 lower memory buttons 146 delay call forward no answer 107 hunt 168 Delayed Ring Transfer 192 delete Call Log items 131 call log password 134 messages from list 124 programmed features 139 Denied in admin 247 deny voice call 127 desk information, Hospitality 177 desk pswd 217 Desk pswd, programming 175 desktop conferencing, ISDN applications 205 destination code line for external calls 221 dial tone, stuttered 231 Dial voice call 128 dialing 911 compliance 197 automatic dial 74 host system signals 223 modes 73 options 158 pre-dial 74 saved number 86
276 / Index Modular ICS 6.0 System Coordinator Guide P0992640 03 signal, Long Tones 225 signal, Pause 225 signal, Programmed Release 226 signal, run/stop 226 signal, switching from pulse to tone 227 signal, Wait for Dial Tone 227 standard dial 74 switching between pulse and tone 236 switching from pulse to tone 227 using Pause 225 dialing filters, Hospitality room states 180 dialing mode, set lock 221 dialing plan enblock dialing 199 PRI 199 dialpad change name 34 entering letters and numbers 29 entering numbers and letters 33 programming buttons 17 DID 2-way DID, PRI 197 calls, extra-dial telephone ringing service 213 CAP lines 47 CbC private calls 198 CbC public calls 198 PRI description 195 DID template M7208 148 M7310 lower buttons 146 M7324 buttons 148 T7208 148 T7316 buttons 145 digital connections, to ISDN networks and devices 205 direct dial, forward, external 218 direct inward system access (DISA), see also DISA 229 direct-dial telephone programming 218 using 218 DISA, COS password 229 disable autobumping 131 disconnect from conference 59 releasing a call, accidentally 67disconnect supervision, assigning 236 display 2-line 17 automatic caller ID display 51 button equivalents for one-line display 240 buttons 17, 19 Call information 50 call information 49 changing contrast 138 changing first display 51 changing the language 159 contrast 159 Display digits 26 End of Session 26 name instead of number 191 network name, BRI 201 one-line 240 PRI Network Name Display 196 restoring message indication 153 system speed dial 33 time and date 67 display buttons one-line display 240 user preferences 157 Display digits 26, 33 distinctive ring patterns(DRP) answering a call 45 distinctive rings 152 distribution modes, Hunt Groups 167 DN (see internal numbers) DND 97 DND from 46 DND on busy 108 DND transfer 46 DND, cancel 192 DNs checking for updates 26 rooms 177 Do Not Disturb canceling 192 on Busy 39 see also DND 192 set lock 222 using 192 Do not disturb 70, 77, 95 Do Not Disturb on Busy, see also DND on busy 108 DOD
Index / 277 P0992640 03 Modular ICS 6.0 System Coordinator Guide CbC private calls 198 CbC public calls 198 PRI description 195 DRT 46 dual memory buttons, defaults 145 duration of call 67 E echo, handsfree 63 emergency 911 13, 197 enable autobumping 131 enbloc dialing, PRI dialing plan 199 End of session 26 ending a call 48 ending test session 244 enhanced, answer button 56 Enter code 140 Enter digits 81, 84 Enter zone 119 entering letters through the dialpad 29 equipment, external page equipment 120 erasing Call Log items 132 messages from list 124 programmed features 139 Evening Sched 213 Exchanged 151 Exclusive Hold 76, 90 Expensive route 70 expensive route warning tone 239 extended, answer button 56 external access to Norstar 228 access, describing line pools 238 access, using remote packages on line pools 229 accessing voice mail 136 autodial, programming 79 Call Forward (see Line Redirection) page 117 paging equipment 120 external calls assigning Long Tones 225 line pool 221 transferring 94 using Link 223 using Programmed Release 226 external linerouting table 221 external line buttons 150 external lines call fowarding 105 name display 191 external number, last number redial description 81 external page option, default page button 149 extra-dial telephone DID calls 213 direct dial 218 extra-dial telephone, DID 213 F fast busy tone, remote access 231 FEATR 157 feature Message Reply Enhancement, analog telephones 123 privacy 66 using line redirection 114 using page types 117 voice call 126 feature button 17, 18, 221 feature code, control telephone 210 Feature moved 140 feature programming add change speed dial number 32 allow line redirect 111 automatic call forward 106 auxiliary ringer 222 blocking redial numbers 86 broadcasting to Hunt Groups 167 call display, first display 51 call forward no answer 36 call forward on busy 38 call restrictions, Hospitality 178 change number of rings 37 changing line name 35 changing telephone name 34, 191 direct dial telephone 218 do not disturb on busy 39 external autodial 79 group pickup 53 Handsfree 64 handsfree answer back 65 Hospitality alarm 182
278 / Index Modular ICS 6.0 System Coordinator Guide P0992640 03 Hospitality passwords 175 hotline on telephone 220 hunt delay 168 Hunt Group busy line setting 169 Hunt Group queue timeout 170 last number redial 82 line redirect ring control 112 line redirection 110 Long Tones 225 overflow set 171 page zone 118 paging 118 Pause 225 programmed release 226 room/desk information 177 Run/Stop dialing signal 226 select speed dial line 32 service times 179 set lock 222 system speed dial 31 system speed dial name 33 time and date 29 Trunk Answer 55 user speed dial 84 using dialpad to enter letters 29 using Link 223 Wait for Dial Tone signal 227 Feature timeout 247 features adjusting ring volume 152 Autobumping 131 autodial 79 auxiliary ringer 223 Button Inquiry 137 Call Display 49 Call Duration Timer 67 Call Forward 105 call forward, using 105 Call Information 49 Call Log 129 Call Park 98 Call Pickup 52 Call Queuing 91 Call Transfer 93 Callback 104 Camp-on 96 changing ring type 152 Class of Service password 232 Conference Calls 57contrast adjustment 138 dialing modes 73 dialing signal Programmed Release 226 run/stop 226 Wait for Dial Tone 227 Do Not Disturb 192 Do Not Disturb on Busy 108 Exclusive Hold 90 external call transfer 94 Group Listening 60 Handsfree 61, 63 hiding the message or calls display 152 Hold, many calls 89 independent Hold during conference 58 Last Number Redial 81 limiting feature access 221 line pools 72 Line Redirection 109–114 Link 223 Messages, sending 120 moving line buttons 151 paging 117–120 Pause 225 PRI name and number blocking 197 priority call 75 Privacy 66 programming on buttons 139 remote access to the system 228 Restriction service 207 Ring Again 77 ring type 152 Ringing service 207 Routing service 208 Saved Number Redial 85 sending messages using analog telephones 120 sending messages using display 120 Speed Dial 83 Test a Telephone 243–246 testing set features 243 Time and Date 215 User Preferences 155 file transfer using ISDN 205 filters, Hospitality room states 180 FIND 157 first display, changing 51
Index / 279 P0992640 03 Modular ICS 6.0 System Coordinator Guide Foreign Exchange, see also FX Forward denied 109 Forward no answer, changing 106 Forward> 109 forwarding calls 36 Call Forward 105 Call Forward delay 107 Call Forward No Answer 106 Call Forward on Busy 107 direct dial 218 Do Not Disturb on Busy 108 Line Redirection 109–114 to voice mail 109 Foward delay 37 full, call restrictions 179 FX CbC type 198 see also Foreign Exchange 198 G green button caps 142 grey button caps 142 Group 4 fax, using ISDN applications 206 group answering SWCA keys 100 Group Listening 60, 61 Group Pickup Hunt Groups 54 using 53 H handling many calls at once Call Queuing 91 Hold 89 handset speaker, testing 245 Handsfree assign button 65 automatic answer 64 changing to handsfree 62 exiting to handset 62 headset 64 indicators 63 making calls 62 muting the set 62 preventing echo 63 programming 64 talking in turn 63 using 63Handsfree 64 handsfree changing voice path 159 Handsfree Answerback programming 65 Voice Call 127 handsfree button 18, 149 headset change voice path 159 Handsfree requirement 64 testing 245 hearing aid compatibility 49 Hidden number 70, 82, 87 Hold automatic 89 button 17, 18 Conference Call 58 display call information 51 exclusive 90 exclusive hold 76 listening while on hold 90 putting conference on 59 re-establish conference call 58 retrieving call 89 using background music 193 using SWCA keys 100 Hold or release 135, 249 Hospitality admin set, controlling alarms 183 alarm features 182 cancel alarm 185 cond password 176 delaying alarm 185 desk password 175 passwords 175 room/desk information 177 service done 180 service times 179 set description 175 sets per room 177 setting room condition 180 setting room dialing filters 180 turn off alarm 185 using administration set 181 using room set 181 using room/set programming 180 using the alarm 184 hospitality password 217
280 / Index Modular ICS 6.0 System Coordinator Guide P0992640 03 Host system dialing signals Long Tones 225 Pause 225 programmed release 226 Run/Stop 226 system speed dial 83 using an ATA 225 Wait for Dial Tone 227 Hotline bypassing the telephone 219 setting up the telephone 220 using with Handsfree button 219 hour, set 30 Hunt Groups adding members 163 answer incoming calls 43 assigning lines 165 broadcast conversion note 161 Broadcast mode 167 busy line setting 169 busy routing 169 call forward no answer 38 call forward on busy 39, 107 call foward no answer 106 call park 99 calls on Hold 89 cannot use Voice Call feature 126 creating 236 distribution modes 167 DND on busy 108 group pickup 54 hotline, set DN 220 hunt delay 168 incoming calls 167 member DN 163 moving members 164 no videophones 162 overflow set 171 paging 118 priority call 75 programming 161 queue time-out 170 removing members 163 rerouting to a Hunt Group 56 Rotary mode 167 Sequential mode 167 setting the name 172 simultaneous ring 167 temporarily leaving group 193unassigning lines 165 use Do Not Disturb 193 using call forward 105 using ring again 77 where to use 161 hybrid template M7208 148 M7310 lower buttons 146 M7324 buttons 147 T7208 148 T7316 buttons 145 I In use 125, 250 In use SETNAME 135 Inactive feature 247 incoming calls 2-way DID 197 hunt groups 43 indicators 43 overflow routing 239 simultaneous ring 167 SWCA keys 101 tracking 129 using COS on auto answer 232 Incoming Line Groups (ILG), see Hunt Groups Incoming only 250 indicators active service display 213 call indicators on CAP 48 handsfree and mute 63 incoming call 43 line active 238 long distance call 247 memory buttons 240 message waiting, analog telephone 121 restoring message indicators 153 rings 44 installer programming 14 installing telephones 187–190 Integrated Services Digital Network (see ISDN) Intercom 112 Intercom # 81 intercom button answer button calls 57