Nortel Modular Ics 6.0 System Coordinator Guide

							P0992640 03 Modular ICS 6.0 System Coordinator Guide
Programming Hunt Groups
The Hunt Groups feature allows a group of Norstar sets to be 
called by a single directory number ensuring that calls are 
easily routed to the appropriate group.
Hunt Groups are used in situations where a group of people 
performing the same task are required to answer a number of 
related phone queries. Some typical uses of Hunt Groups are:
a sales department answering questions on product prices 
or availability
a support department answering questions concerning the 
operation of a product
an emergency department answering calls for help.
Hunt Groups can be used to route calls to a support service 
such as a Help Line for a software company. Specialists 
dealing with Product A can be in one group, and specialists 
dealing with Product B can be in another group. Incoming 
calls hunt for the next available set in the group. If no set is 
available, the call can be placed in a queue or routed to an 
overflow set.
The Incoming Line Group (ILG) functionality is now 
accomplished through the Hunt Group feature. 
When upgrading from a pre-Modular ICS 4.0 system 
to a Modular ICS 6.0 system, a ny lines previously 
belonging to an ILG are not automatically converted 
to broadcast Hunt Groups. You must go in and 
program them to the new feature. Please refer to 
Assigning or unassigning lines to a group on page 
165. 
						

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The Hunt Groups subheading in system programming is the 
area where programming changes are made to the following:
members of a group
member position in a group
what lines are assigned to a group
how incoming calls are distributed
how long the system looks for available members
where a call goes if all members are busy
Note:  Videophones should not be programmed as members of 
a Hunt Group. Hunt Groups allow one B channel 
connection at a time and videophones use two B 
channels.
Features affected by Hunt Groups include:
Call Forward All Calls
Call Forward No Answer
Call Forward on Busy
Group Pickup
Transfer via Hold
Priority Call
Line Redirection
Page Zones
Voice Call 
						

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Adding or removing members from a group
Members of the group can be any Norstar or Business Series 
Terminal set, ISDN terminal, or portables. A Norstar set can 
be in more than one Hunt Group but is considered a member 
in each Hunt Group, increasing the total number of members 
in the system.
There can be only one appearance of the same Hunt Group on 
a set. Hunt Group DNs cannot be members of other Hunt 
Groups. A DN can be associated with a member of a Hunt 
Group and is called a member DN.
Consult your customer service representative to determine 
your Hunt Group number range.
1. Place the appropriate programming overlay on your 
programming set.
2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The 
display shows Password:.
3. Press ÛÜßÝß (ADMIN). The display shows 
Terminals&Sets.
4. Press ‘ until the display shows System 
prgrming.
5. Press ≠. The display shows Hunt groups.
6. Press ≠. The display shows Show group.
7. Enter the Hunt Group number you want to program (1-30).
8. Press ≠. The display shows Member DNs:. (There 
are no member DNs if none are programmed.)
9. Press ≠. The display shows the  group members.
10. Press ADD
 to add a member or press REMOVE to remove a 
member from the group.
11. Press ¨ to exit or ‘ to continue programming. 
						

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Moving members of a group
Member order within a Hunt Group is important. The member 
order determines how a call is routed through a Hunt Group.
1. Place the appropriate programming overlay on the set you 
are using to do programming.
2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The 
display shows Password:.
3. Press ÛÜßÝß (ADMIN). The display shows 
Terminals&Sets.
4. Press ‘ until the display shows System 
prgrming.
5. Press ≠. The display shows Hunt groups.
6. Press ≠. The display shows Show group.
7. Enter the Hunt Group number you want to program (1-30).
8. Press ≠. The display shows Member DNs:.
9. Press ≠. The display shows the members for that 
group.
10. Press MOVE
 to move an existing member to another place 
within the Hunt Group. The display shows the member 
number followed by an arrow.
11. Enter the new position number for the extension.
12. Press ¨ to exit or ‘ to continue programming. 
						

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Assigning or unassigning lines to a group
Configure the prime set for a Hunt Group line to None to avoid 
delayed ring transfer of external Hunt Group calls to the prime 
set before the Hunt Group can receive the call.
A line can be assigned to only one group.
1. Place the appropriate programming overlay on the set you 
are using to do programming.
2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The 
display shows Password:.
3. Press ÛÜßÝß (ADMIN). The display shows 
Terminals&Sets.
4. Press ‘ until the display shows System 
prgrming.
5. Press ≠. The display shows Hunt groups.
6. Press ≠. The display shows Show group.
7. Enter the Hunt Group number you want to program (1-30).
8. Press ≠. The display shows Member DNs:.
9. Press ‘. The display shows Line assignment.
10. Press ≠. The display shows Show line:.
11. Enter the line number you want to program or press SCAN
 
to go to the first line assigned to this group, or press LIST
 
to go to the first line in the system.
12. Press CHANGE
 to program the line as Unassigned or 
Assigned.
*HGnn* means the line is assigned to another Hunt Group.
13. Press ¨ to exit or ‘ to continue programming. 
						

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Assigning a distinctive ring pattern to a Hunt Group
You can assign distinctive ring patterns to your Hunt Group so 
that calls can be rated in priority for the group. These 
distinctive ring patterns, have the same characteristics as for 
line and extension distinctive ring patterns.
The Hunt Group distinctive ring pattern determines how a call 
will ring within the Hunt Group. If members of the group have 
ring patterns assigned to their telephones that are higher than 
the ring patterns of the incoming line or the Hunt Group, then 
the Hunt Group will use the ring of the corresponding member 
telephones.
If the incoming call (line) has a higher ring pattern assigned, 
than the Hunt Group, the Hunt Group will ring with the line 
ring pattern.
1. Place the programming overlay over the appropriate keys 
on your programming telephone.
2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The 
display shows Password:.
3. Press ÛßßÜÝÝ (CONFIG). The display shows 
Terminals&Extns.
4. Press ‘ until the display shows System 
prgrming.
5. Press ≠. The display shows Hunt groups.
6. Press ≠ until the display shows Member extns:.
7. Press ‘ until the display shows Dstnct 
Ring:NONE.
8. Press CHANGE
 to toggle to the ring pattern number you 
want to assign to the Hunt group line. (None, 2, 3, 4)
9. Press ¨ to exit or ‘ to continue programming. 
						

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Setting the distribution mode
There are three modes of call distribution:
Broadcast—rings each set in the group simultaneously. 
Calls are handled one at a time, while succeeding calls 
calls are queued. As soon as a call is picked up, the call 
next in the queue is presented immediately to the group.
In Broadcast mode, a single incoming call rings 
simultaneously at all the sets in a group. This way, all 
receptionists in the group can share the load of answering 
large volumes of calls. All sets automatically display the 
calling line identification (CLID), if available. A familiar 
example is a fund-raising campaign where a group of 
operators are waiting to take each call as it comes in.
Sequential—starts the call at the first set in the Hunt 
Group. Distribution is complete when the first free set is 
found. Simultaneous calls can be presented. Distribution is 
order based.
In Sequential mode, you can program your top salesperson 
to be the first member of the group to receive calls.
Rotary—the call starts at the set after the one which 
answered the last call. Distribution is complete when the 
next free set has been found. Simultaneous calls can be 
presented. Distribution is order based.
In Rotary mode, you can ensure that all your helpline 
people are receiving calls on an equal basis, rather than one 
person receiving the majority of calls. The call rings at one 
set at a time in a round robin fashion.
If a Hunt Group has available members but nobody answers 
the call, the call is  rerouted through the list until someone 
answers the call. If all lines are busy, the call is routed 
according to whatever has been set for the busy line setting. 
Refer to ‘Programming busy line setting’ on pa ge169 . 
						

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1. Place the appropriate programming overlay on the set you 
are using to do programming.
2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The 
display shows Password:.
3. Press ÛÜßÝß (ADMIN). The display shows 
Terminals&Sets.
4. Press ‘ until the display shows System 
prgrming.
5. Press ≠. The display shows Hunt groups.
6. Press ≠. The display shows Show group.
7. Enter the Hunt Group number you want to program (1-30).
8. Press ≠. The display shows Member DNs:.
9. Press ‘ until the display shows Mode.
10. Press CHANGE
 to set the mode: Sequential, Rotary, 
Broadcast.
11. Press ¨ to exit or ‘ to continue programming.
Setting the hunt delay
This setting allows you to program the number of rings the 
system permits at a Hunt Group set before moving on to the 
next set in the Hunt Group.
1. Place the appropriate programming overlay on the set you 
are using to do programming.
2. Press²¥¥ÛßßÜÝÝ (CONFIG). The 
display shows Password:.
3. Press ÛÜßÝß (ADMIN). The display shows 
Terminals&Sets. 
						

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4. Press ‘ until the display shows System 
prgrming.
5. Press ≠. The display shows Hunt groups.
6. Press ≠. The display shows Show group.
7. Enter the Hunt Group number you want to program (1-30).
8. Press ≠. The display shows Member DNs:.
9. Press ‘ until the display shows Hunt delay.
10. Press CHANGE
 to select the setting: 1, 2, 3, 4, 5, 6, 7, 8, 
9, 10.
11. Press ¨ to exit or ‘ to continue programming.
Programming busy line setting
A Hunt Group is considered busy if one of two scenarios 
exists:
all of its members are being presented an incoming Hunt 
Group call
all of its members are active on a Hunt Group call
There are three routing options if all members are busy:
BusyTone—the caller gets a busy tone (PRI lines only)
Overflow—the call is routed to an overflow position. If 
the overflow DN is the hunt group DN for that same hunt 
group, the overflow option will not appear.
Queue—the call stays in the system for a period of time. 
Within this period of time, the call is presented to an 
member if one becomes available. When the time-out 
occurs, the call is presented to an overflow position. 
						

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1. Place the appropriate programming overlay on the set you 
are using to do programming.
2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The 
display shows Password:.
3. Press ÛÜßÝß (ADMIN). The display shows 
Terminals&Sets.
4. Press ‘ until the display shows System 
prgrming.
5. Press ≠. The display shows Hunt groups.
6. Press ≠. The display shows Show group.
7. Enter the Hunt Group number you want to program (1-30).
8. Press ≠. The display shows Member DNs:.
9. Press ‘ until the display shows If busy:.
10. Press CHANGE
 to set the mode: BusyTone, Overflow, 
Queue.
11. Press ¨ to exit or ‘ to continue programming.
Programming the queue time-out
This setting allows you to program the number of seconds a 
call remains in the Hunt Group queue before it is routed to the 
overflow position.
1. Place the appropriate programming overlay on the set you 
are using to do programming.
2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The 
display shows Password:.
3. Press ÛÜßÝß (ADMIN). The display shows 
Terminals&Sets.