Nortel Modular Ics 6.0 System Coordinator Guide
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Index / 281 P0992640 03 Modular ICS 6.0 System Coordinator Guide autodial line 80 using as the line for Autodial 80 internal nu mbers, description of length 237 internal page 117 Internet access, using ISDN applications 206 Invalid code 84, 227, 247 Invalid location 151 Invalid number 81, 95, 99, 250 Invalid state 204 Invalid zone 119 Inwat, CbC type 198 ISDN 2-way DID 197 applications 205–206 BRI features 201 BRI services 199 Call by Call 198 call forward all calls 200 connecting to 205 description 195 desktop conferencing, using 205 device support on BRI 200 dialing plan, PRI 199 emergency 911 197 equipment 205–206 file transfer, using 205 Group 4 fax, using 206 Internet access using 206 LAN access, using remote 206 LAN to LAN bridging, using 206 leased line backup, using 206 making calls from ISDN terminals 73 Network Name DIsplay, BRI 201 ONN blocking, BRI 202 PRI name and number blocking 197 PRI Network Name Display 196 service provider features 202, 203 telecommuting, using 206 terminal line access 200 videoconferencing, using 205 ISDN terminal Automatic Call Back 203 Automatic Recall 203 Call Forward 202 calling the call forward number 203 cancel Call Forward 203 no ONN 197 L LAN remote access using ISDN applications 206 router 206 to LAN bridging, ISDN applications 206 language changing on the display 159 set lock 221 last number redial 81 leased line backup using ISDN applications 206 length of call, timing 67 length of internal numbers 237 letters, entering with dialpad 33 licensing, background music 193 limiting access to Norstar 229 telephone feature use 221 telephone programming 221 using alternate or scheduled services 207 line access from ISDN terminal 200 assign to Hunt Groups 165 assignment 237 button indicators 238 button moving 151 changing the name 35 changing the name of a line 191 choosing a line 71 choosing autodial 80 describing prime line 241 description of menu 22 for external call forwarding 105 Hunt Group busy line setting 169 indicators, description 44 line redirection, describing 109 picking up calls 237 pool 72–73 Redirection, canceling 111 Redirection, using 109–114 remote access to the system 228 replying to messages 122 retrieving a parked call 98 speed dial 32 target line 238
282 / Index Modular ICS 6.0 System Coordinator Guide P0992640 03 unassigning Hunt Groups 165 using line button to answer call 44 Line 001 waiting 248 line appearances using SWCA keys 100 line button assignment 237 bypassing the Hotline button 219 CAP 47 joining call 66 moving 151 privacy 66 Line denied 55, 70, 250 Line hung up 97 Line in use 249 line pool description 72, 238 external lines routing 221 memory button 238 overflow routing 239 programming buttons 139 programming memory button 73 using remote packages to restrict external access 229 line pool access code autodial 80 external calls 221 line profile, viewing 235 Line Redirection 112 line redirection all lines 110 allow programming 111 call forward no answer 107 call fowarding differences 114 programming 110 redirect ring control 112 using 114 Line001 callback 46 Line001 hung up 95 Line001 to prime 46 Line001 transfer 248 LineXXX to prime 46 Link blocking 224 host system dialing signals 223 program on memory button 224 LIST 157 listening 61 listening on hold 90log space, programming 134 log, view call log 131 logging a call manually 130 Logit (see Call Log) long distance call indicator 247 using COS password 228 Long Tones 226 loop start line, remote access 228 Lunch Sched 213 M M7100 telephone Autodial 80 button defaults 149 Button Inquiry 137 Call Conference 57 Call Queuing 248 Conference Call on hold 59 Conference Call, independent Hold 58 Hold many calls 89 Incoming Line Group button 44, 71 internal numbers 237 line assignment 237 memory buttons 240 one-line display 240 Ring Again 249 special set features 239 Speed Dial programming 84 standard dial 74 Voice Call 127 M7208 telephone button defaults 148 memory buttons 240 one-line display 240 M7310 telephone 16 button defaults 145 memory buttons 240 viewing line profile 235 viewing set profile 235 M7324 telephone 16 button defaults 147 CAP 47 memory buttons 240 viewing line profile 235 viewing set profile 235 maintaining security 230
Index / 283 P0992640 03 Modular ICS 6.0 System Coordinator Guide Make calls first 250 making calls dialing modes 73 Handsfree 62 priority call 75 using a line button 71 using line pools 72 using Ring Again 77 with automatic Handsfree 64 managing COS passwords 232 manual, restriction service 208 member DN, Hunt Groups 163 members adding to Hunt Groups 163 moving Hunt Group members 164 remove from Hunt Group 163 memory buttons 17 CAP 47 default assignment 142 erasing features 139 indicators 240 Link 224 M7310 145 power off 79 programming feature codes 139 programming with line pool 73 storing autodial numbers 79 menus, top level 22 Message denied 125 Message list 125 Message Reply Enhancement 123 Message to 125 message waiting indicator, analog telephone 121 messages alarm messages, recording 243 analog telephone, answer 121 canceling a sent message 121 forwarded to Call Pickup 121 hiding display 152 removing from list 124 replying 122 restoring call indication 153 sending 120 sending, using the display 120 viewing 122, 125 Messages & Calls 126, 135 microphone muting 62using correctly 63 Microphone muted 128 MICS, maximum target lines 238 MICS-XC, maximum target lines 238 mid, call restrictions 179 minutes, set 30 monitoring answer buttons 56 calls 238 calls with CAP 48 line pool status 77 lines, see also Disconnect Supervision 236 telephone status 77 transferred calls 104 month, set 30 Move line from 151 Move line to 151 moving 911 service note 191 automatic telephone relocation 191 Hunt Group members 164 line buttons, set lock 221 telephones 191 music background, licensing 193 turning off 193 mute assign button 65 button icon 18 button positioning on sets 149 indicators 63 muting the set in Handsfree 62 voice call tones 127 N name changing telephone name 191 display, BRI lines 201 Hunt Groups 172 PRI Network Name Display 196 system speed dial 33 name and number blocking BRI 202 PRI 197 see also ONN 197 needs service, Hospitality 180 Network Call Diversion 204
284 / Index Modular ICS 6.0 System Coordinator Guide P0992640 03 Network Name Display available features 196 BRI 201 PRI 196 New calls begin 135 night control phone (see control telephone) Night Sched 213 night schedule, restriction service 209 Night Service (see services and ringing service) 9_ 69, 250 no answer, refusing second call 192 No button free 126, 250 No call on 99 No call to park 99 No calls waiting 248 No free lines 250 No info to log 135 No last number 70, 82 No line selected 70, 248, 250 No line to use 113 No log assigned 135 No number saved 87 No number stored 85, 126 No response 204 No resume item 135 No services ON 212 No voice call 128 N orstar system dial tone 231 N orstar telephones installing 189 mounting on a wall 190 set profile, viewing 235 viewing line profile 235 Not allowed 204 Not available 204, 247 Not in service 70, 95, 97, 109, 248 Not incoming 204 Not subscribed 204 numbers, entering with dialpad 33 O OK 241 On another call 71, 77 On hold 90 one button dialing (see Autodial) one-line display 7100 and 7208 sets 240display button equivalents 240 ONN blocking, BRI 202 outgoing calls SWCA keys 103 outgoing calls, 2-way DID 197 Outgoing line 113 Outwats, CbC type 198 overflow call routing 239 expensive route warning 239 Hunt Group routing 169 set Hunt Groups 171 overlay 15, 19, 21, 293 OVERRIDE 241 overriding Call Forward 106 services, manually 213 P page default button 149 external equipment 120 making an announcement 117 programming 118 shortcut codes 117 types 117 zones, programming 118 Page choice 119 Page timeout 119 Paging ALL 119 Paging busy 119 Park denied 99 Parked call 248 Parked Call, retrieving 98 Parked on 99 Parking full 99 password Basic 155, 214 Call Log 133–134 changing 133 Call Log, canceling 134 change COS 232 changing 214, 215 Class of Service 232 clearing Call Log 216 cond pswd 217 description of menu 22 desk 175
Index / 285 P0992640 03 Modular ICS 6.0 System Coordinator Guide desk pswd 217 entering 26 Hospitality 176 hospitality 175 Hospitality password 217 managing COS passwords 232 registration (Companion) 215 room condition 176 security practices 230 System Coordinator 14, 214 system speed dial code 31 user preferences 155 pause Host system dialing signals 225 in a sequence of numbers, see Wait for Dial Tone PBX link feature 223 programming Run/Stop dialing sequence 226 Tie CbC service 198 PBX template M7208 148 M7310 lower buttons 146 M7324 buttons 147 T7208 148 T7316 buttons 144 personal programming 14 phone 103 Pick up receiver 249 Pickup 55 Pickup denied 55 pickup group, changing 54 Please wait 76 Pool code 113 power failure, clock 31 power off, affect on memory buttons 79 power supply, testing 246 pre-dial 74 pre-printed button caps 142 Press a button 81, 137, 140 Press a line 151 Press held line 60 prevent calls, restriction services 207 PRI 2-way DID 197 Call by Call 198 Dialing Plan 199 DID 195DOD 195 emergency 911 197 ISDN description 195 name and number blocking 197 Network Name Display 196 prime line description 241 external call routing 220 standard dial 74 system speed dial 32 prime telephone answering calls 46 CAP 47 direct dial 218 overflow routing 239 using DND 192 priority call exclusive hold 76 see also Call Queuing 43, 75 Priority denied 76 Priority>223 249 privacy changing status 66 conference call 57 creating conference call 66 set lock 222 private branch exchange, accessing from Norstar (see also host system dialing signals) 223 call 67 CbC type 198 private dialing plan, Call by Call 198 private line, description 241 Private name 52, 196, 201 private network, enblock dialing 199 Private number 52 Program and HOLD 81, 85, 140 Program and OK 81, 85, 140 Programmed 81 Programmed Release, host system dialing signals 226 programming administration programming 14 administration set 15 alarm feature, Hospitality 182 alarms 183 auxiliary ringer 222 Basic password 14
286 / Index Modular ICS 6.0 System Coordinator Guide P0992640 03 basics 14 broadcast mode 167 busy line setting 169 Call Display 51 Call Forward 36, 39 Call Forward delay 107 call forward on busy 38 Call Pickup 52 call restrictions, Hospitality 178 CAP 47 changes, planning 15 changing buttons, users 156 changing the name of a line 35 changing the name of a telephone 34, 191 check DNs 26 condition password 176 customizing your Norstar 14 direct-dial telephones 218 entering passwords 26 external autodial button 79 features on buttons 139 Forward no answer 106 group pickup 53 Handsfree 64 Handsfree Answerback 65 hospitality cond password 217 hospitality desk password 217 hospitality password 217 Hospitality passwords 175 Hotline telephone 220 hunt delay 168 installer programming 14 line redirection 110 Link 223 log space 134 Long Tones 225 overflow set, Hunt Groups 171 overlay 15 page zone 118 paging 118 Pause 225 personal programming 14 programmed release 226 programming indicatorª 19 programming indicatorº 19 programming map 22–26 programming overlay 19 queue timeout 170recording changes 14 Restriction service 207, 208 Ringing service 207 room/desk information 177 Routing service 208 Run/Stop dialing signal 226 service times, Hospitality 179 Set lock 221 set lock 222 starting and ending a session 26–27 system and user speed dial 83 System Coordinator 26 system speed dial 31 telephones Call Forward, do not disturb 39 Do Not Disturb 192 Do Not Disturb on Busy 39 priority call 75 time and date 29 top-level menu description 22 user preferences 155 User Speed Dial 84 Wait for Dial Tone signal 227 programming record 14 programming telephones block Link 224 blocking Redial 86 Last Number Redial 82 public network dialing plan, PRI 199 enblock dialing 199 remote access to Norstar 230 Public, CbC type 198 pulse dialing selecting on the set 227 switching 236 Q query alarm 183 queue Hunt Group routing 169 Hunt Group timeout 170 QUIT 241 R recording alarm codes 243 recording changes 14 redial
Index / 287 P0992640 03 Modular ICS 6.0 System Coordinator Guide last number 81 saved number 85 Redir by 113 redirect ring, programming 112 Redirect denied 113 redirection all lines 110 cancelling 111 lines 109 loops, avoiding 114 programming 110 ring control 112 using 114 refusing to answer second call 192 Registration password 215 Releas e a call 97, 249 Release button ¨ 48 icons 18 Release calls 249 releasing accidentally 67 from conference 59 relocation, automatic relocation, telephones 191 remote access 228–230 change COS password 232 fast busy tone 231 loop start line 228 managing COS passwords 232 security 229 stuttered dial tone 231 system dial tone 231 through public network 230 tones 231 usiing ISDN with LAN 206 using COS password 229 remove from a conference call 59 Hunt Group members 163 message, analog telephone 124 messages 124 replying to a message analog telephone 123 digital phone 122 reporting alarm codes 243 Restr’n 212 Restricted call 71, 96, 250 restrictingaccess to Norstar 229 access using COS password 229 feature use, see Set Lock telephone feature use 221 telephone programming 221 using alternate or scheduled services 207 restriction service control telephone 210 filters, COS for remote access calls 232 naming 209 Night schedule 209 preventing calls 207 turning off/on 208 retrieval codes, Call Park 98 retrieving held call 89 parked call 98 ring auxiliary ringer 222 changing ring type 152, 159 changing the number of rings before call is forwarded 37 description of types 44, 152 ring volume setting 152 Ringing service 209 rotary mode 167 sequential 167 simultaneous rings 167 Ring Again 77 7100 series terminals 249 set lock 222 Ring Again? 71, 78 ring delay, call fowarding 109 Ringing 212 ringing distinctive ring patterns 45 ringing service restriction services 207 Trunk Answer 55 rings change number for call forward 37 setting Hunt Group delay 168 room setting condition 180 using room programming 180 room information, programming 177 room set
288 / Index Modular ICS 6.0 System Coordinator Guide P0992640 03 description 175 using 181 rooms set call restrictions 178 rotary mode, Hunt Groups 167 Routing 212 routing 2-way DID 197 external lines 221 Hunt Group routing options 169 overflow 239 routing service control telephone 210 outgoing calls 208 overflow routing 239 run/stop, host system dialing signals 226 S saved number redial set lock 221 using 85 Sched 4 213 Sched 5 213 Sched 6 213 scheduled services 207 schedules, viewing active 211 second call, refusing 192 security managing COS passwords 232 practices 230 system 229 using COS password 229 using DISA 229 Select a line 71, 85 S elect line out 113 S elect line(s) 113 Send message? 71 sending messages set lock 222 using feature 120 sent message, cancelling 121 sequential mode, Hunt Groups 167 Service control telephone 210 overflow routing 239 routing service 208 turn off 211 turn on manually 209service done, Hospitality 180 Service Modes, see Services service provider features 911 service 191 Automatic Call Back 203 Automatic Recall 203 Call Forward 202 call information 129 calling the forwarded numbe 203 canceling Call Forward 203 Service Schedules Evening Sched 213 Lunch Sched 213 Night Sched 213 Sched 4 213 Sched 5 213 Sched 6 213 service times, Hospitality 179 Services description of menu 22 display indicator for active services 213 overriding 213 Restriction service 207 Ringing service 207 set lock 222 Trunk Answer 55 turning off and on using feature codes 210 turning off/on 208 using control telephone to set 207 viewing active schedules 211 Services ON 213 set date 30 types of Hospitality sets 175 using administration set 181 using room set 181 using set programming 180 Set Lock Full 222 limiting access to features 221 partial 221 programming 222 using 221–222 Set locked 247 set profile, viewing 235 SHOW 241 Show set 34
Index / 289 P0992640 03 Modular ICS 6.0 System Coordinator Guide signal Link 224 Long Tones 225 Pause 225 Programmed Release 226 run/stop 226 Wait for Dial Tone 227 simultaneous ring, Hunt Groups 167 snooze, delaying alarm 185 speakers telephone, testing 246 voice call 126 special telephones 218 speed dial 7100 sets 84 add/change number 32 changing user buttons 157 choosing a system code 31 code 83 display 33 entering name 33 making a call 83 programming for User 84 selecting a line 32 system programming 31 using 83 splitting a Conference Call 59 square template M7208 148 M7310 lower buttons 146 M7324 buttons 147 T7208 148 T7316 buttons 144 standard dial prime line 74 selecting a line 74 Start of list 126 Still in trnsfer 96 stop calls from ringing at set 192 stuttered dial tone 229, 231 suspending a call see also Call Park and Hold using Call Park 98 SWCA no free call keys 103 using 100 system access, changing programming passwords 214 system code, system speed dial 31System Coordinator maintaining 911 records 197 password 14 programming 26 Restriction and routing service 210 system dial tone 231 System prgrming, description of menu 22 system speed dial add or change number 32 description 83 description of menu Sys speed dial 22 display numbers 33 host system signaling codes 83 name 33 select a line 32 system time and date, change 215 T T7100 Business Series Terminal autodial 80 button defaults 149 Button Inquiry 137 Call Conference 57 Call Queuing 248 Conference Call on hold 59 Conference Call, independent Hold 58 Hold many calls 89 Incoming Line Group button 71 internal numbers 237 line assignment 237 memory buttons 240 one-line display 240 Ring Again 249 special set features 239 Speed Dial programming 84 standard dial 74 Voice Call 127 T7208 Business Series Terminal button defaults 148 memory buttons 240 one-line display 240 T7316 Business Series Terminal administration set 16 button defaults 143 memory buttons 240 overlay 20 viewing line profile 235
290 / Index Modular ICS 6.0 System Coordinator Guide P0992640 03 viewing set profile 235 talking in turn, Handsfree feature 63 target line changing the name 191 description 238 maximum 238 overflow 239 TEL# 157 telecommuting using ISDN applications 206 telephone 7100 special set features 239 911 191, 197 accessing external voice mail 136 adjusting the display contrast 138 administration display 17 administration sets, illustration 16 alarm 243 announcement 126 answer message on analog telephone 121 answer prime telephone 46 answering voice call 127 assigning lines 237 automatic relocation 191 auxiliary ringer 223 blocking link 224 blocking redial feature 86 button inquiry 137 buttons 17 bypassing the Hotline set 219 Call Display information 51 call forward 36 call iinformation 49 call indicators 44 call log, viewing 131 cancel a sent message 121 cancel DND 192 cancel voice call 127 CAP 47, 218 changing direct dial telephone 218 changing line name 191 changing set name 191 changing the name 34 control service schedules 221 control set 210 default button assingment 142 denying voice call 127 dialpad buttons 17direct-dial 218 directed pickup 52 disconnect supervision 236 display buttons 19 display call information 50 DND 192 ending test session 244 erasing call log items 132 extra-dial 210, 213, 218 Feature button 17, 18 group pickup 53 handsfree button 18 hiding display 152 Hold button 17, 18 Hold call information 51 Hospitality administration set 181 Hospitality room set 181 Hospitality service sets 175 Hotline 219 Hunt Group overflow set 171 installing BST sets 187 installing Norstar sets 189 last number redial 82 line profile, viewing 235 log calls automatically 129 logging call manually 130 Long Tones 225 making calls from ISDN terminal 73 memory buttons 17 moving custom programming 191 mute 18, 62, 127 name display 191 Norstar telephone overlay 21 prime 218 programming paging 118 pulse dialing 227 refusing second call 192 Release button 17, 18 remove messages 124 replying to a message 122 retrieving a parked call 98 ring indicators 44 sending messages 120 sent messages, viewing 125 setting up a hotline 220 stop ringing using DND 192 system speed dial 31 testing 243–246 turn off music 193