Nortel Modular Ics 6.0 System Coordinator Guide

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a SWCA call. The number of SWCA keys that can be assigned 
will depend on available buttons on the telephone. T7316 and 
T7324N telephones provide the broadest use of this feature. 
Companion, M7000/T7000 and M7100N/T7100 telephones 
do not have line or intercom buttons, therefore, they cannot be 
assigned SWCA lines. 
Your system administrator can configure the SWCA line 
buttons during the initial telephone configuration, in which 
case, you should have a list of which codes were used. 
Otherwise, you can use assign codes to memory keys with 
indicators.
Incoming calls
When you answer an external call, the system can react in one 
of two ways, depending on what settings were specified in 
system programming:
the call may be transferred automatically to a free SWCA 
key when you answer the call. To park the call, and free 
your line, press the SWCA key or press 
³. The call 
becomes available to any other telephone that has that 
SWCA key.
OR
you may need to press a free SWCA button to transfer the 
call manually to a SWCA key. In this case, when you 
transfer the call, the call parks on the line, and the line the 
call came in on is released.
Tips - Since SWCA keys use the park feature, check with 
your system administrator to ensure that park is turned on for 
your system.
A SWCA call on park that exceeds the park timeout timer is 
released from the SWCA button and rings again at the 
original telephone. 
						

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When you put a call on hold, the system can react in one of two 
ways if you have SWCA keys defined:
when you put the call on Hold, the call transfers to a free 
SWCA key and all the other extensions with 
corresponding SWCA keys display a flashing indicator 
beside the button. The call can be picked up at any other 
extension. If the call automatically transferred to a SWCA 
key when it was answered, then this option puts the call on 
hold at the same key.
OR
when you put the call on Hold, it stays on hold on the line 
that it came in on. To make the call available to other 
extensions, press a free SWCA key.
Calls with appearances on SWCA keys show a solid indicator 
when the call is active. On the extension where the call is 
active, an Intercom or Line button also becomes active.
SWCA indicators, call status states (auto assign)
Call is answered 
and automatically 
assigns to a SWCA 
key. Call is put on Hold. 
The SWCA 
indicator flashes at 
all extensions. The 
indicator beside the 
line key disappears, 
freeing up the lin eCall is retrieved. 
An indicator appears beside 
the Intercom button. The 
SWCA indicator becomes 
solid on all extensions, 
indicating that the call is 
active.
SWCA1
SWCA2
SWCA3Line 1
Line 2SWCA1
SWCA2
SWCA3Line 1
Line 2SWCA1
SWCA2
SWCA3Line 1
Line 2
SWCA4
SWCA5
SWCA6
In te rc om
Intercom 
						

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Outgoing calls
When you make an outgoing call using the intercom key on 
your telephone, the call is automatically transferred to the first 
available SWCA key. Solid indicators appear beside the 
intercom button and the SWCA key on your telephone. All 
other telephones in the group also see a solid indicator beside 
the SWCA key, indicating that the line for that key is in use. If 
you put the call on hold (or press the SWCA key), the SWCA 
key indicator fast-flashes on your telephone, and slow-flashes 
on the other telephones in the group. The call can then be 
picked up by any other telephone in the group.
No free call keys
If all the SWCA keys are currently occupied when a new call 
comes in, you can still put the call on Hold.
If a SWCA key has been freed up between the time you 
answered the call, and when you want to put the call on 
Hold, the call will transfer to the free SWCA key, or you 
can manually transfer it to a free SWCA key. The call will 
act as described in 
Incoming calls on page 101.
If all SWCA keys are still occupied when you put the new 
call on Hold, the call will be held at your telephone on the 
line it came in on. When a SWCA key becomes free, you 
can take the call off hold and press the free SWCA key so 
the call has a group-wide appearance.
These principles also apply to outgoing calls. 
						

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Using Callback
When you direct a call you have answered to another 
telephone, the system monitors the call to make sure it is 
answered. If no one answers the call within a set length of 
time, the system directs it back to you.
Callback generates a variety of displays. Most occur after a set 
delay and are listed in the index. Some occur immediately if 
the telephone to which you are directing a call is out of service 
or otherwise unavailable. These are listed with the descriptions 
of the specific features such as Transfer or Camp-on. 
						

							P0992640 03 Modular ICS 6.0 System Coordinator Guide
Forwarding your calls
Forwarding your calls to another Norstar telephone
Use this feature to forward your calls within your system or 
network.
1. Press ²Ý.
2. Enter the number of the internal telephone to which you 
want your calls forwarded. 
Use Line Redirection to forward calls outside the system. Line 
redirection takes precedence over Call Forward.
Canceling Call Forward
1. Press ²£Ý.
Using Call Forward at your telephone
When you use ²Ý, all calls go to the destination you 
select, regardless of how Forward on busy and Forward no 
answer are programmed.
If the telephone to which you forwarded your calls does not 
have the same external lines as your telephone, the forwarded 
calls appear on intercom buttons.
Tip - If your Norstar set is a member of a Hunt Group, the Call 
Forward all calls setting is overridden by the Hunt Group 
routing for Hunt Group calls. For more information on Hunt 
Groups see Programming Hunt Groups on page 161. 
						

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If a call is forwarded, it does not ring but the line indicator 
flashes on your telephone. You can answer the call by pressing 
the button next to the flashing indicator.
Overriding Call Forward
If you call someone who has their calls forwarded to you, your 
call rings at that set telephone even though they are forwarding 
their calls to you.
Changing the automatic Call Forward settings for a 
telephone
Call forwarding occurs automatically when a call is not 
answered or the line is busy. These automatic options are 
changed in programming. 
For step-by-step instructions, see Change where a call goes 
when there is no answer on page 37.
Changing Forward no answer
Forward no answer redirects unanswered calls to another 
telephone on your Norstar system.
Tip - Beware of creating call-forward loops
If you are one of a group of people who regularly forward their 
calls to one another, be aware that it is possible to set up 
forward loops where a call is forwarded from one telephone to 
another in a circle, and is never answered anywhere.
Tip - If the set is a member of a Hunt Group, the Call Forward 
no answer feature is overridden and the Hunt Group call 
continues to ring until the hunt time has expired. For more 
information on Hunt Groups see Programming Hunt Groups on 
page 161. 
						

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Line Redirection takes precedence over Forward no answer.
For instructions for changing Forward no answer refer to 
Change where a call goes when there is no answer on page 37.
Changing the delay before a call is forwarded
You can assign the number of times that the incoming call 
rings at your telephone before the call is forwarded. To 
estimate the delay time in seconds, multiply the number of 
rings by six. 
For step-by-step instructions, see Change the number of times 
the telephone rings before it is forwarded on page 37.
Forward on busy
Forward on busy redirects your calls to another telephone on 
your Norstar system when you are busy on a call, or when you 
have Do Not Disturb activated at your telephone. For step-by-
step instructions, see Making changes to Call Forward No 
Answer on page 36.
Line Redirection takes precedence over Forward on busy. 
Calls that are redirected by Line Redirection are not affected 
by any Call Forward features or Call Forward programming.
Telephones that have Forward on busy active can receive 
priority calls. If you are busy on a target line call, another call 
to that target line is redirected to the prime telephone for that 
target line.
Tip - If the set is a member of a Hunt Group, the Call Forward 
on busy feature is overridden and the Hunt Group call continues 
to ring until the hunt time has expired. For more information on 
Hunt Groups see Programming Hunt Groups on page 161. 
						

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DND on Busy
When you are busy on a call and a second call comes in, your 
telephone rings softly to alert you to the second call. If you 
find this second ring distracting, you can have the system 
prevent a second call from disturbing you by assigning Do Not 
Disturb (DND) on Busy to your extension. 
When DND on Busy is turned on for the set, internal and 
private network callers hear a busy tone instead of ringing 
when you are on the telephone. External callers are transferred 
to the prime set used in your system. For step-by-step 
instructions, see Making Changes to Do Not Disturb on Busy 
on page 39.
If you use DND on Busy, the line indicator for an external 
incoming call flashes, but your telephone does not ring.
Forward on busy takes priority over DND on Busy.
If an external call uses a target line, the call is processed 
according to the programming of the target line. If the target 
line is busy, the caller may hear a busy tone or be routed to the 
prime set for the target line regardless of the DND on Busy 
programming for the telephone.
Tip - If a set is a member of a Hunt Group and the set activates 
this feature, the set does not receive notification of incoming 
Hunt Group calls while on a call. The DND on busy feature 
overrides the Hunt Group. For more information on Hunt 
Groups see Programming Hunt Groups on page 161 . 
						

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Call Forward and Voice Mail
If you want a voice mail system to pick up unanswered calls 
automatically, do either of the following:
use the internal number of your voice mail as the 
destination when you program Forward no Answer and 
Forward on busy
make the ring delay greater than the delay used by your 
voice mail system, if your voice messaging system or 
service automatically retrieves calls
Displays
Line Redirection
Line Redirection allows you to send your external calls to a 
telephone outside the office. You may choose to redirect all 
your external lines or only some of them. 
Line Redirection takes precedence over the Call Forward 
feature. If both features are active on a set, incoming external 
calls on redirected lines are routed to the specified Selective 
Line Redirection (SLR) external destination. Incoming 
internal calls are forwarded to the specified Call Forward 
destination.
There are several reasons why you may get 
this message. For instance, you cannot 
forward your calls to a telephone that has 
been forwarded to your telephone.
Your calls are being forwarded to telephone 
221. 
Two or more telephones are linked in a 
forwarding chain, and one of them is out of 
service or is being used for programming.
For other displays, see Common feature displays on page 247.
Forward denied
Forward>221
CANCL
Not in service 
						

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You cannot use the Line Redirection feature on an M7100 or 
a T7100 set, or on a telephone connected to an ATA.
Turning on Line Redirection
Follow these steps to turn on Line Redirection on your set:
1. Press ²¡Ý.
2. Select the outgoing line to be used for redirected calls.
3. Enter the number to which calls are redirected. 
Refer to the list below for suggestions.
4. Select the lines to be redirected.
In step 3, you can enter the telephone number to which you 
want to redirect calls, using one of the following methods: 
Press an external autodial button.
Enter an external telephone number (using no more than 
24 digits) then press ³ or OK
.
Press ³ or OK
 if the line you have chosen as the 
outgoing line is a private network line that does not require 
you to dial digits.
If you use ALL
 to redirect all your lines, it is important that you 
wait until all the lines on your telephone light up before 
pressing ³ or OK
. If you press ³ or OK before all the lines 
light up, those lines not lit are not redirected.
Tip - The line chosen for redirecting calls on other lines can be 
used normally when it is not busy on a redirected call. To avoid 
redirection failing because the chosen line is in use, choose a 
line pool with several lines in it.