Nortel Modular Ics 6.0 System Coordinator Guide

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ISDN BRI features
Selected ISDN network features can be used from a Norstar 
telephone. Your central office switch (ISDN network) 
determines which features are available to you.
Network Name Display for BRI
Your Norstar system displays the name of an incoming call 
when it is available from the service provider. Name 
information can be displayed on a Norstar set but not on an 
ISDN terminal. If the Calling Party Name has the status of 
private it may be displayed as Private name. If the Calling 
Party Name is unavailable it may be displayed as Unknown 
name.
Your Norstar system displays the name of the called party on 
an outgoing call, when it is provided by your service provider.
As with PRI, your Norstar system sends the Business Name 
concatenated with the set name on an outgoing call, but only if 
a Business Name has been  entered for the set.
The available features include:
receiving connected name
receiving calling name
receiving redirected name
sending connected name
sending calling party name
Consult your customer service representative to determine 
whether or not this feature is compatible with your service 
provider. 
						

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Name and number blocking for BRI
When activated, ²¡Úá allows you to block the 
outgoing name and/or number on a per-call basis. Name and 
number blocking can be used with a Norstar set but not with 
an ISDN terminal.
Consult your customer service representative to determine 
whether or not this feature is compatible with your service 
provider.
Service provider features
Consult your customer service representative to determine if 
the new ISDN features are supported with your service 
provider.
Call Forward
Call Forward allows you to forward your calls to an external 
telephone number. 
1. Select an ISDN line by selecting a line button, a line pool, 
or the Handsfree button, or by lifting the handset (if an 
ISDN line is your prime line).
2. Consult your service provider for the appropriate feature 
code to enter on your dialpad. Listen for three tones 
followed by dial tone.
3. Enter the internal number of the telephone to which you 
want your calls forwarded. If the call is answered, stay on 
the line for at least five seconds to activate the Call 
Forward feature. 
						

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Canceling Call Forward
1. Select an ISDN line by selecting a line button, a line pool, 
or the Handsfree button, or by lifting the handset (if an 
ISDN line is your prime line).
2. Consult your service provider for the appropriate feature 
code to enter on your dialpad. Listen for a series of tones.
3. Press ¨.
Calling the number your calls are forwarded to
1. Select an ISDN line by selecting a line button, a line pool, 
or the Handsfree button, or by lifting the handset (if an 
ISDN line is your prime line).
2. Consult your service provider for the appropriate feature 
code to enter on your dialpad.
Automatic Call Back 
If you call a number and it is busy, enter the appropriate 
feature code designated by your service provider to receive a 
distinctive ring at your set when the line becomes available for 
calls.
Automatic Recall
Automatic Recall allows you to automatically dial the number 
of the last call you received. You may not see the number on 
the display if the information is not available from your service 
provider, or you do not have Caller ID as part of your ISDN 
service.
Consult your service provider for the appropriate feature code 
to enter on your dialpad. 
						

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MCID
The MCID feature allows you to enter ²¡áà to have 
call information recorded on the central office system for an 
incoming call on a specific line (ETSI EURO ISDN lines, 
only).
The user must invoke the feature code either during the active 
call or within within 30 seconds (time varies on different 
networks) after the caller hangs up, but before the user hangs 
up.
MCID prompts
Network Call Diversion
This feature is a network function that allows forwarding and 
redirection of calls outside the Norstar network when using an 
ETSI ISDN line. Functionality is similar to that of External 
Call Forward (ECF). NCD redirects calls using the same line 
The MCID request was accepted by the 
network.
No response to the MCID request.
MCID can only be invoked on received 
calls.
The caller information is not  available. The 
CO is not  able to log the information or  it is 
not an ETSI BRI/PRI type of call.
MCID feature is not subscribed to.
MCID is not allowed in the current state of 
the call.
Invalid interaction with another 
supplementary service.
Call traced
No response
Not incoming
Not available
Not subscribed
Invalid state
Not allowed 
						

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on which they arrive. Call forward is efficient since there is no 
need for additional outside lines.
ISDN BRI terminals
Your Modular ICS allows connection of eight Basic Rate 
Access loops (four 2B+D channels) that can be used for fully 
digital connections to ISDN networks and devices. Loops are 
connections between the ICS and devices or between the ICS 
and the network.
Each loop provides two separate B-channels that can be used 
to make two simultaneous voice or data calls, or one data call 
and one voice call.
ISDN applications for BRI and PRI
ISDN terminal equipment delivers a wide range of powerful 
business applications:
Videoconferencing and video telephony
Video conferencing offers instant visual and audio contact 
between distant parties using either studio-based or desktop 
ISDN terminals.
Desktop conferencing
ISDN allows computer users in distant locations to share and 
edit any image, data or text file on their own computer screens 
while they discuss the information.
File transfer
The ISDN network allows you to transfer files containing data, 
text, images, data, or audio clips, faster and cheaper than with 
a conventional modem. 
						

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Telecommuting
Convenient retrieval, processing and storage of files is 
possible for the employee working at home by using ISDN 
lines to give high-speed access to information resources at the 
office.
Group 4 fax
ISDN fax applications save money by increasing both 
transmission speed and the quality of resolution.
Remote LAN access
ISDN provides an affordable and fast means for employees at 
remote sites (at home or branch offices) to access local area 
networks (LANs).
Leased line backup
Essential backup for leased lines can be provided using ISDN 
as required, rather than duplicating costly permanent leased 
lines.
LAN to LAN bridging
Local area network (LAN) bridge/routers allow flexible 
interconnection between LANs using ISDN, with charges 
incurred only when information is actually transmitted.
Internet and database access
The fast call set up and high bandwidth of ISDN are ideal for 
accessing information services such as the  Internet and 
databases. 
						

							P0992640 03 Modular ICS 6.0 System Coordinator Guide
Using System features
Using alternate or scheduled services
There are three types of Services to make your Norstar system 
handle calls differently on different days and at different times 
of the day: Ringing service, Restriction service and Routing 
service.
Each of the three services, and the six schedules available to 
each service, are customized for you by your installer or 
customer service representative. They program which 
telephone is used to turn Services on and off, and display what 
Services are in use. This is called the control telephone.
Preventing certain calls from being made
Restriction service prevents a user from making certain kinds 
of calls from a telephone or from lines that are available at the 
telephone. The restrictions are programmed by your installer 
or customer service representative.
Making additional telephones ring
Ringing service makes additional telephones ring for 
incoming calls on external lines. For instance, all incoming 
external calls can ring at a security telephone during the night. 
Or calls to one attendant can ring at another telephone during 
lunch. It does not suppress your normal ringing assignment. 
						

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Changing the lines used by outgoing calls
Routing service allows you to assign alternate routes to calls. 
In this way you can take advantage of lower costs available on 
particular routes on certain days and at certain times. Both the 
regular and alternate routes are programmed by your installer 
or customer service representative.
Turning Services on and off
The master control for how different services and their 
schedules are used by your system is in programming. There 
are three settings: Manual, Automatic and Off.
Manual allows you to turn the service on and off at any 
time from a control telephone using a feature code.
Automatic allows you to use the preassigned stop and start 
time for a service. You are able to start and stop the service 
by entering the appropriate feature code at a control 
telephone. If you select this setting, you use the start and 
stop times programmed by your installer or customer 
service representative. 
Off prevents the service from being activated.
In the case of restriction settings and routing, this means 
that the Normal schedule will be in effect.
You need the programming template found at the front of this 
guide. See Getting started with Norstar on page 13 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ‘ twice. 
						

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4. Press ≠ at Services.
5. Press ‘ until you see the Service you want to 
program.
6. Press ≠ and ‘ until you see the 
schedule you want to program.
7. Press ≠ and use CHANGE
 to select the setting that 
works best for your office: Off, Manual or Automatic.
Each schedule can have its own configuration of a Service 
which works independently of automatic start and stop times. 
For example, there may be a version of Restriction service 
called Night Schedule that prevents anyone from making long 
distance calls. But calling it Night Schedule does not mean it 
can only be used with a schedule. You can turn the Night 
Schedule for Restriction Service on or off as needed any time 
of the day or night. If you decide to run a service on a schedule, 
the system uses the start and stop times used for that schedule.
An example of how to turn on a Service manually
You may have Ringing service, as your night service, set up to 
run according to the Night Schedule. You may decide you 
want that ringing arrangement to come into effect only when it 
is turned on and off manually.
You need the programming template found at the front of this 
guide. See Getting started with Norstar on page 13 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ‘ twice. 
						

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4. Press ≠ at Services. The display reads 
Ringing Serviceˆ.
5. Press ≠. The display reads Sched:Nightˆ.
6. Press ≠ and use CHANGE
 to set the Service to 
Manual.
Night Schedule for Ringing Service no longer follows the 
schedule but can be turned on and off by using the feature code 
and selecting Night Ringing. See Turning Services on and off 
using feature codes on page 210.
Turning Services on and off using feature codes
The master control for services is in programming. See 
Turning Services on and off on page 208. Day-to-day use of 
Services is controlled using the following feature codes.
To turn a Service on:
1. Enter the appropriate feature code from a control 
telephone.
2. For Restriction and Routing service you have to enter the 
System Coordinator or Basic password.
² ¡àÚTurns on Ringing service. When used at the 
direct-dial telephone, it activates the 
alternate direct-dial telephone (extra-dial 
telephone).
² £¡àÚTurns off Ringing service.
² ¡àÛTurns on Restriction service.
² £¡àÛTurns off Restriction service.
² ¡àÜTurns on Routing service.
² £¡àÜTurns off Routing service.