Nortel Modular Ics 6.0 System Coordinator Guide

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P0992640 03 Modular ICS 6.0 System Coordinator Guide
Substitutes for display buttons
All displays listed in this book are shown as they appear on the 
two-line display.
Prime line
Your telephone can be programmed to select an internal or 
external line or a line pool automatically whenever you lift the 
receiver or press the key labeled Handsfree/Mute. This is your 
prime line.
Private lines
A private line is exclusive to a particular telephone. Calls that 
are put on hold or left unanswered on a private line cannot be 
picked up at any telephone except the prime telephone.
Volume bar
The volume bar controls the volume of the receiver, telephone 
ringer, handsfree speaker, and headset. Press either end of the 
volume bar à to adjust the volume.
Display buttonDialpad 
buttonDisplay 
buttonDialpad 
button
OK³CANCEL£
QUIT¨VIEW£
ADD¥OVERRIDE£
SHOW£BKSPÃ 
						

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							P0992640 03 Modular ICS 6.0 System Coordinator Guide
Troubleshooting
Using the alarm telephone
An alarm telephone displays Modular MICS system alarm 
codes, should they occur. Alarm telephones are Norstar 
telephones or Business Series Terminals with two lines 
displays that are specifically assigned by the installer to 
receive system alarm codes.
Reporting and recording alarm codes
If an alarm message appears on the alarm telephone  display:
1. Record the alarm number.
2. Press TIME
 and record the time displayed.
3. Call your installer or customer service representative and 
report the alarm code.
4. After speaking to your installer or customer service 
representative, press CLEAR
.
Displays
Testing the telephone
If you suspect something is wrong with a button, the speaker, 
the displays, or some other part of the telephone hardware, you 
can do a quick test to see which part of the telephone is broken.
Report this alarm and the time it occurred 
to your installer or customer service 
representative.Alarm: 61-4-2
TIME CLEAR 
						

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Modular ICS 6.0 System Coordinator Guide P0992640 03
Testing the telephone display
Use a display test if you suspect that one of the indicators on 
the telephone is not working.
1. Press ²¡âÞ. The display reads Display test.
2. Press TEST
 or ³ to go ahead with a display test.
3. Adjust the contrast for the telephone display so you are 
able to see the test results clearly. Enter a number to 
change the contrast or press DOWN
 and UP.
4. Press OK 
or ³ to go ahead with the test.
During the test, the display should be filled with solid, dark 
blocks and all the indicators next to the buttons on the 
telephone should be turned on. Any Busy Lamp Field (BLF) 
or CAP modules that are attached to the telephone should be 
completely lit. You lose any information that was showing on 
the BLF before the test started. 
Pressing any button ends the test.
Tip  - Ensure that the function of a button matches its label by 
pressing 
²¥âand then the button to see its function.
You can end the telephone testing session anytime by pressing 
¨ or ² unless you are testing those buttons. The test 
feature times-out after 30 minutes of no activity. 
						

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Testing the telephone buttons
1. Press ²¡âÞ, then £ or NEXT
.
2. Press TEST
 or ³ to go ahead with a button test.
3. Press button to see its function. If the button you pressed 
uses an indicator, it turns on when you test the button.
4. Pressing the ¨ button puts Rls button on the display 
briefly and returns you to the Button test display.
Testing the speaker in the telephone handset
The handset test is not available if you have a headset plugged 
into the telephone.
1. Press ²¡âÞ, then £ or NEXT
 twice. The display 
reads Handset test.
2. Press TEST
 or ³ to go ahead with a handset test.
3. Pick up the handset and listen. Dial tone sounds through 
the handset at maximum volume. The volume is reset to 
maximum only while the test is going on.
4. Pressing any button or hanging up ends the test.
Testing the telephone headset
The headset test is not available to telephones that do not have 
a headset jack or a headset plugged in.
1. Press ²¡âÞ, then £ or NEXT
 until the display 
reads Headset test.
2. Press TEST
 or ³ to go ahead with a headset test.
You should hear dial tone through the headset. The volume 
is reset to a default level during the test.
3. Pressing any button ends the test. 
						

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Modular ICS 6.0 System Coordinator Guide P0992640 03
Testing the telephone speaker
1. Press ²¡âÞ, then £ or NEXT
 until the display 
reads Speaker test.
2. Press TEST
 or ³ to go ahead with a speaker test.
A page tone sounds through the telephone speaker at the 
maximum volume. The volume returns to its previous 
setting when you end the test. 
3. Pressing any button ends the test.
Testing the power supply to a telephone
1. Press ²¡âÞ, then £ or NEXT
 until the display 
reads Power test.
2. Press TEST
 or ³ to go ahead with a power supply test.
You should see all the indicators on the telephone go on and 
hear ringing at maximum volume. When the test has ended, the 
display should briefly show Power OK.
The test lasts for five seconds or until you press a bu tton. 
						

							P0992640 03 Modular ICS 6.0 System Coordinator Guide
Common feature displays
You may see the following displays when you use a feature.
Someone is already using programming, 
or the feature you are trying to use is not 
compatible with the configuration of the 
telephone or line.
You have tried to use a feature, but you 
have not been given access to it in 
administration programming. 
You have taken more than 15 seconds to 
press a button in response to a display.
You have entered a feature code that is 
used by an application program that your 
system does not have.
You have entered an invalid  feature  code.
You have tried to use a feature that is not 
available in the present setup of your 
Norstar system. 
You cannot use the feature you have 
chosen because your telephone is locked. 
See 
Using Set lock on page 221 .
Press £ or press VIEW‚ or ·VIEW to view 
a number that is too long to fit on the 
display. Press
 ³ or OK when you are 
finished.
This indicates a long distance call. (May be 
available with Call Display services.)
You are receiving an internal call from 
telephone 239 forwarded by telephone 221 
or you have an Answer button for 
telephone 221 and an internal call from 
239 is ringing on 221.
You are connected to an internal call. 
Press
 TRANSFER to transfer the call.
Access denied
Denied in admin
Feature timeout
Inactive feature
Invalid code
Not available
Set locked
1234567890123...
VIEW
‚OK
§
239>221
221
TRANSFER 
						

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Modular ICS 6.0 System Coordinator Guide P0992640 03
You are receiving a call from telephone 
221.
You have received a Ring Again offer for  a 
call to an internal telephone. Press the 
flashing internal line button
 or YES to call 
the number again. On the M7100 or T7100 
set, just lift the receiver. Otherwise, press
 
NO
 or wait 30 seconds for the Ring Again 
offer to expire. For an explanation of Ring 
Again, see 
Using Ring Again o n  page 77 .
The person to whom you camped the call 
did not answer it. The call has come back 
to you. Press the line button or 
CALLBACK to 
reconnect to the call.
You are connected to an external call. 
Press
 TRANSFER to transfer the call.
You are receiving an external call 
forwarded from telephone 221 or you have 
an answer button for telephone 221 and an 
external call is ringing on that telephone.
The call on line 001 is being transferred to 
you by someone else in your Norstar 
system.
A camped call is waiting. Press the line 
button or use Call Queuing to answer the 
call. Press 
³ if you have an M7100 or 
T7100 sets.
You tried to use Call Queuing but no call 
was ringing at your telephone.
There is no call ringing at your telephone. 
If you have a flashing line button but your 
telephone is not ringing, press the line 
button to answer the call on that line.
The telephone to which you directed a call 
is not in service or is otherwise 
unavailable. The call is returned to your 
telephone.
No one answered the call you parked. The 
call has come back to you.
221 calling
Call 221?
YES NO
Camped:  221
CALLBACK
Line001
TRANSFER
Line001>221
Line001 transfer
Line001 waiting
No calls waiting
No line selected
Not in service
Parked call
CALLBACK 
						

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You have used the Call Queuing feature 
without picking up the receiver. Auto 
Handsfree has not been assigned to your 
telephone. You must use the receiver or 
the button marked Handsfree/Mute to 
answer a call.
You are receiving a priority call. If you are 
on another call, inform the person you are 
speaking to that you are about to put the 
call on hold. Press the flashing line 
indicator of the priority call or wait  until the 
call connects automatically (eight 
seconds). The priority call goes through 
when you hear the next beep. Your active 
call is placed  on Exclusive Hold. It is 
reconnected automatically when the 
priority call ends, unless you transfer the 
priority call, in which case you must press 
the line button of your original call to 
reconnect). Use DND (
²°fi) or press 
BLOCK
 to reject a priority call.
You have no free line buttons on which to 
receive a call. Release one of your current 
calls and try again to answer  the incoming 
call.
You have received a Ring Again offer for a 
line pool. Press
 the flashing internal line 
button or 
YES to use the line pool. On the 
M7100 and T7100 sets, just lift the 
receiver. Otherwise, press
 NO or wait 30 
seconds for the Ring Again offer to expire.
You cannot program a feature button while 
you are on a call.
You have tried to use a feature while you 
were on a call or had calls on hold. Release 
the call or calls, before using the feature.
The line is in use. Make the call using 
normal methods or wait until the line is free.
Pick up receiver
Priority> 221
BLOCK
Release a call
Use line pool?
YES NO
Hold or release
Release calls
Line in use 
						

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Modular ICS 6.0 System Coordinator Guide P0992640 03
You have tried to make, receive or pick up 
a call when no line button was available. 
Some features require you to have a 
button free. Releasing calls can free up line 
buttons.
The feature you tried to use requires you to 
be on an active call at your telephone. This 
display appears when information about a 
call has been cleared by a system reset.
All the lines or line pools available to the 
telephone are in use. This display appears 
when you have tried to dial an external 
number or use a feature that conflicts with 
the lines, line pools or prime line used by 
the telephone. This must be corrected by 
your customer service representative or 
installer.
The telephone has been set up to dial an 
external number on a prime line but the 
telephone does not  have a prime line. This 
must be corrected by your customer 
service representative or installer.
You have tried to program redirection while 
someone else is programming redirection. 
Only one person can program line 
redirection at a time.
The line you are trying to use for redirecting 
calls is for incoming calls only. Choose an 
outgoing line. 
Continue entering digits. Press à 
or BKSP to delete incorrect digits. Press 
³ or OK when you are finished.
You have entered an invalid line pool code 
or an invalid destination code.
You have selected a line that is  private to 
another telephone. 
The destination you have chosen for line 
redirection is restricted.
No button free
Make calls first
No free lines
No line selected
In use:221
Incoming only
9__
QUIT BKSP OK
Invalid number
Line denied
Restricted call