Nortel Modular Ics 6.0 System Coordinator Guide
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Tracking your incoming calls / 131 P0992640 03 Modular ICS 6.0 System Coordinator Guide Enabling and disabling autobumping Your log has a set number of items that it can hold. When it becomes full, new calls cannot be logged. When your log is full, Autobumping automatically deletes the oldest Call Log item when a new call is logged. Press ²¡ÚÞ to enable autobumping. Press ²£¡ÚÞ to disable autobumping. Viewing your Call Log To view your log: 1. Press ²¡ÚÛ. The display shows the number or previously read items (old) and the number of new, unread items (new) in the log. 2. Press ¥ or OLD to view old items; press £ or NEW to view new items. 3. Press â or RESUME to display the last item you viewed, the last time you viewed your Call Log. Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company. Viewing a Call Log item Press à or MORE to view the information for a call log item.
132 / Tracking your incoming calls Modular ICS 6.0 System Coordinator Guide P0992640 03 Erasing log items You should routinely erase log items to make space for new items in your log. 1. Display the item you want to erase. 2. Press ³ or ERASE . 3. Press ¨ to exit. If you accidentally erase an item, you can retrieve it. 1. Press ³ or UNDO immediately. 2. Press ¨ to exit. Making a call using Call Log You may find it helpful to place calls from within your Call Log. The number stored for each call may vary depending on the type of call. For example, if the call was placed from a Centrex or PBX system, the first few numbers may need to be trimmed before you can make the call. If the number you want to call is long distance, or if you want to use a line pool, you may need to add numbers. To place a call: 1. Display the log item for the call you want to place. 2. Display the associated telephone number. 3. Press à or TRIM , once for every digit that you want to remove. 4. Dial any extra digits required. 5. Press an external line or line pool button. 6. Lift the receiver. (This is not necessary if Handsfree is programmed at your telephone.) The displayed number is dialed.
Tracking your incoming calls / 133 P0992640 03 Modular ICS 6.0 System Coordinator Guide Creating a password to your Call Log To access your Call Log through a password: 1. Press ²¥¡Þ. The displays reads New passwrd:. 2. Enter your four-digit password. The display reads Repeat New:. 3. Re-enter your four-digit password. The display reads Password changed, which confirms that your password has been assigned. To enter Call Log using your password: 1. Press ²¡ÚÛ to enter Call Log. If you have programmed a password, the display reads Password:. 2. Enter your four-digit password. If you forget your Call Log password, it can be deleted in programming. See Using passwords on page 214. Changing your Call Log password Use this procedure when you want to change the Call Log password for your set. 1. Press ²¥¡Þ. The display reads Old passwrd:. 2. Enter your old password. The display reads New passwrd:. 3. Enter your new four-digit password. The display reads Repeat New:. 4. Re-enter your password. The display reads Password changed, which confirms that your password has been changed.
134 / Tracking your incoming calls Modular ICS 6.0 System Coordinator Guide P0992640 03 Deleting an assigned password Use this procedure when you want to delete an assigned password. 1. Press ²¥¡Þ. The display reads Old passwrd:. 2. Enter your old password. The display reads New passwrd:. 3. Press ³ or OK . The display reads No pswd assigned, which confirms that your password has been deleted. Programming a telephone to log calls automatically Your installer or customer service representative can program each telephone to automatically log calls coming in on a line. Displays The callers name is unavailable. The caller’s number is unavailable. _ indicates a new item. ¯ indicates that the call was answered. § indicates a long distance call. / indicates that the stored number has been shortened to its final 11 digits. Press à or MORE to display additional information about the call. One or more log entries have been deleted by the Autobumping feature while you are looking at the Call Log. 1:Unknown name 1:Unknown number 12:KATE SMITH NEXT ERASE MORE 12¯KATE SMITH NEXT ERASE MORE 12§KATE SMITH NEXT ERASE MORE 49/1234567890123 NEXT ERASE MORE Call(s) bumped
Tracking your incoming calls / 135 P0992640 03 Modular ICS 6.0 System Coordinator Guide Hold or release your active call before entering Call Log. The external line is in use. The repeat call counter, shown along with time and date, indicates the number of calls you received from the same caller. This call was answered at another telephone (227). This call was logged manually. This call was not answered. There are one or more items in your message waiting list, and there are one or more new items in your Call Log. Press ²¡âß to change the first line of the display to the current time and date. You have viewed your last old log item and now view your new log items. No information is available for the call. No log space has been assigned to the telephone. The resume item has been removed because of Autobumping, repeat call update, or log reallocation while you are looking at the Call Log. For other displays, see Common feature displays on page 247. Hold or release In use: SETNAME Jan 4 9:00a 3X NEXT ERASE MORE Line001¯227 NEXT ERASE MORE Line001¯Logit NEXT ERASE MORE Line001 NEXT ERASE MORE Messages & Calls MSG CALLS New calls begin No info to log No log assigned No resume item
136 / Tracking your incoming calls Modular ICS 6.0 System Coordinator Guide P0992640 03 Using external Voice mail If you subscribe to a voice message service outside your office, you can access that service through your Norstar system. Your installer or customer service representative programs your Norstar telephone to indicate when you have a voice message waiting on a particular line. To find out if your external voice message service works with Norstar, or if you have any problems with your service, contact your voice message service provider.
P0992640 03 Modular ICS 6.0 System Coordinator Guide Customizing your telephone Finding out what a button does using Button Inquiry ²¥â You can use this feature to check the function of any line, intercom, or programmed button on your telephone. On the M7100 and the T7100 sets, Button Inquiry shows your internal number followed by the function assigned to your single memory button. Displays The display shows the number and name of the line. Press SHOW to view the redirection status of the line. Press £ or press VIEW‚ or ·VIEW to view a number that is too long to fit on the display. Press ³ or OK when you are done. The display shows the directory number of the telephone, and the assigned name. Press NEXT to see the first line assigned to ring at the intercom button. The name of the feature assigned to a button is displayed when you press the button. Press £ or SHOW for additional information. Press the button you want to check. Press ² or EXIT when you are finished. For other displays, see Common feature displays on page 247. 001 SHOW OK 123456789012345... VIEW‚ 221 NEXT VIEW‚ SHOW OK Press a button EXIT
138 / Customizing your telephone Modular ICS 6.0 System Coordinator Guide P0992640 03 Changing the set display contrast Use this feature to adjust the contrast on your set. 1. Press ²¥à. 2. Press a number on the dialpad to choose the contrast level you prefer. On a two-line telephone, you can use the UP and DOWN display buttons to adjust the contrast. The number of contrast levels available varies from one telephone model to another. Changing the language on the display You can select the language used on the display of each set. The languages supported depends on which Profile was installed on your system at Startup. English is the default first language. Refer to the Modular ICS 6.0 Installer Guide for a list of languages supported by each profile. Check the programming guide to determine which Profile was assigned to your system. You can program ²¥ÞâÚ, the first language code, on to a memory button. If you want subsequent languages to display, you can keep pressing the button until the language code you want appears on the display. You cannot program ²¥ÞâÛ or ²¥ÞâÜ onto a memory button.
Customizing your telephone / 139 P0992640 03 Modular ICS 6.0 System Coordinator Guide Programming a feature code onto a memory button You can program a feature code onto a memory button. In some cases, pressing the button a second time cancels the feature. Programming feature buttons Any memory button not programmed as an external or internal line, target line, Answer button, or Handsfree/Mute button, is available for features. 1. Press ²¥Ü. 2. Press the memory button you want to program with a feature. 3. Enter the appropriate feature code you want to assign onto the button. The following feature codes cannot be programmed onto a memory button: Long Tones and any code beginning with ¥ except ²¥ÞâÚ (Language Choice) and ²¥à (Contrast Adjustment). Erasing a feature button 1. Press ²¥Ú. 2. Press the feature button. 3. Press ³ or OK to erase the button. Tip - When you program a button with the line pool feature code, you must enter a line pool access code after the feature code. The programmed line pool button accesses a specific line pool, not the line pool feature.
140 / Customizing your telephone Modular ICS 6.0 System Coordinator Guide P0992640 03 Displays The name of the feature assigned to a button is displayed when you press the button. SHOW appears when there is more information available. Press £ or SHOW for additional information. If you are checking a speed dial button, enter the three-digit speed dial code that you want to check. Enter the feature code, or press ¨ or QUIT to quit programming or CLEAR to clear the numbers you have entered. The system accepts the entry as soon as you enter a valid feature code. Press ² and enter the feature code you want to assign to the button. You cannot enter invalid codes. You have programmed a button with a feature that was already programmed onto another button. The feature has moved to the button you just programmed. Its original button is now blank. Press the button you want to check. Press ² or EXIT when you are finished. Enter the number you want to program and press ³. To erase the button, just press ³. Enter the number you want to program and press OK. To erase the button, just press ³ or OK. For other displays, see Common feature displays on page 247. SHOW OK Enter code: F__ QUIT CLEAR Feature code: QUIT Feature moved Press a button EXIT Program and HOLD Program and OK QUIT OK