Nortel Modular Ics 6.0 System Coordinator Guide

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P0992640 03 Modular ICS 6.0 System Coordinator Guide
Using Last Number Redial
Press ²Þ to redial the last external number you dialed.
Last Number Redial records a maximum of 24 digits.
Enter the number you want to program. 
Choose the line first, if necessary, then enter 
the number exactly as if you were making a 
call.
Enter the internal telephone number you 
want to program.
You are programming an internal autodial 
button and have entered a number that is not 
an internal number on your system. 
Enter a valid internal number. 
If the number you are entering is a 
destination code, use external autodial.
Press the memory button you want to 
program.
Enter the number you want to program onto 
the button, then press 
³. 
Enter the number you want to program onto 
the button, then press 
³ or OK. You may 
include a line or line pool selection in an 
autodial sequence by selecting the line 
before entering any digits.
The number is stored on the button.
For other displays, see Common feature displays on page 247.
Tip - If you have a programmed Last Number Redial button, 
you can use Button Inquiry (
²¥â), then press the 
Last Number Redial button followed by 
£) to check the last 
number before you dial it.
Enter digits
QUIT OK
Intercom #:  ___
QUIT
Invalid number
Press a button
QUIT
Program and HOLD
Program and OK
QUIT OK
Programmed 
						

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Preventing a telephone from using Last Number 
Redial
Last Number Redial can be restricted at individual telephones.
You need the programming template found at the front of this 
guide. See 
A map for working in programming on page 22 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ≠ and enter the internal number of the 
telephone you want to program.
4. Press ≠.
5. Press ‘ three times. The display shows 
Restrictions.
6. Press ≠ twice.
7. Press ‘. The display shows Allow last no:.
8. Press CHANGE
 to choose Y (Yes) or N (No).
Displays
The last number you dialed was a speed dial 
number that displayed a name rather than 
the number. The number is dialed correctly, 
but you cannot see it.
You have not dialed an external telephone 
number since the last power interruption or 
system reset.
Tip - You can copy a number onto an autodial button using 
Last Number Redial.
Hidden number
No last number 
						

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Using Speed Dial
Norstar provides two types of speed dialing: system and 
personal. 
System Speed Dial programming allows you to assign a 
maximum of 255 three-digit speed dial codes (001-255) to 
the external numbers your co-workers call most 
frequently. 
User Speed Dial programming allows individuals to 
program a maximum of 24 speed dial numbers that are 
personal to their telephone. These numbers also have 
three-digit codes (256-279)
Speed dial numbers are subject to the same restriction filters as 
regularly dialed numbers. Your installer or customer service 
representative can program system speed dial numbers to 
bypass dialing restrictions.
Speed dial numbers may include host system signaling codes.
Making a speed dial call
1. Press ²â to quickly dial external telephone numbers 
that have been programmed onto speed dial codes.
2. Enter the appropriate three-digit speed dial code. 
Tip - There is no difference between using User Speed Dial 
and using System Speed Dial. They differ only in how you 
program them. 
						

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Changing and adding System Speed Dials
The system coordinator assigns numbers to System Speed Dial 
codes for the entire system. See 
Adding or changing a system speed 
dial
 on page 31.
Adding or changing User Speed Dial
To add or change a User Speed Dial number on your 
telephone:
1. Press ²¥Ý.
2. Enter a three-digit code from 256 to 279 that you want to 
associate with a telephone number.
3. To include a line selection for this number, press the line 
or intercom button. To select a line pool, press a 
programmed line pool button, or press the button labelled as 
intercom and enter a line pool access code. 
For the M7100 and T7100 sets, you can select only a line 
pool.
4. Enter the number you want to program.
5. Press ³ or OK
.
Displays 
Continue entering the number you want to 
program. You can change the number by 
pressing  
BKSP or Ã. When you are 
finished, press 
³ or OK.
Enter the telephone number you want to 
program exactly as if you were dialing it 
normally. When you are finished, press 
³ 
or
 OK. 
You have entered a code outside the code 
range (001-255 for system, 256-279 for 
personal).
01:9___
CANCL BKSP OK
Enter digits
QUIT OK
Invalid code 
						

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 Using Saved Number Redial
²ßà
You can use this feature while you are on an external call that 
you dialed to save the number so that you can call it again later. 
Each telephone can save one number at a time with Saved 
Number Redial, not one number for each line.
Saved Number Redial records a maximum of 24 digits.
There is no number stored on the speed dial 
code you have dialed.
If you want to program a line or line pool 
selection for this speed dial number, select 
the line or line pool. Otherwise, enter the 
telephone number exactly as if you were 
dialing it normally. When you are finished, 
press 
³. 
If you want to program a line or line pool 
selection for this speed dial number, select 
the line or line pool. Otherwise, enter the 
telephone number you want to program 
exactly as if you were dialing it normally. 
When you are finished, press 
OK. 
There is no line associated with the speed 
dial number you are trying to use. Select a 
free external line or line pool and enter the 
speed dial feature code again.
The system cannot dial the number stored. 
Reprogram the number.
For other displays, see Common feature displays on page 247.
Tip - You can copy a number onto an autodial button using 
Saved Number Redial.
No number stored
Program and HOLD
Program and OK
QUIT OK
Select a line
Unknown number 
						

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Dialing a saved number
Press ²ßà when you are not on a call.
If you have a programmed Saved Number Redial button, you 
can use Button Inquiry (²¥â) to check the last number 
before you dial it.
Blocking Saved Number Redial
Saved Number Redial can be restricted at individual 
telephones.
You need the programming template found at the front of this 
guide. See 
A map for working in programming on page 22 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ≠ and enter the internal number of the 
telephone you want to program.
4. Press ≠.
5. Press ‘ three times. The display shows 
Restrictions.
6. Press ≠ twice.
7. Press ‘ twice. The display shows Allow saved 
no:.
8. Press CHANGE
 to choose Y (Yes) or N (No). 
						

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Displays
You have saved a speed dial number that 
displays a name rather than the number. The 
number is dialed correctly, but you cannot 
see it.
You have tried to save the number of an 
incoming call. You can only save numbers 
that you have dialed yourself.
Hidden number
No number saved 
						

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							P0992640 03 Modular ICS 6.0 System Coordinator Guide
Handling many calls at once
Using Hold
You can temporarily suspend a call by pressing ³.
When a call is on hold, its indicator flashes on all telephones 
that have access to the line. The call can be retrieved from any 
of these telephones. 
On the M7100 and T7100 sets, ³ alternates between two 
lines. One line is active, the other is on hold. These sets cannot 
retrieve a call placed on hold by another telephone.
Retrieving a held call
You can connect to a call on hold by pressing the flashing line 
button of the held call.
Holding automatically
If your line has been programmed with full autohold, you can 
switch from one call to another and have your calls put on hold 
automatically.
Press the line button of the caller you want to speak to. Your 
current caller is put on hold automatically. 
Tip - Answered Hunt Group calls can be placed on hold at the 
answering Norstar set. For more information on Hunt Groups 
see Programming Hunt Groups on page 161. 
						

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Listening on hold
If you have been put on hold, you can hang up the receiver 
while you wait for the other person to return. 
1. Press ³.
2. Hang up the receiver.
3. Press the line button of the call. You may hear indications 
from the far end that you are on hold, for example, tones or 
music.
4. When the person you were talking to returns you hear them 
through your telephone speaker. Lift the receiver and talk.
Holding a call exclusively
You can put a call on Exclusive Hold so that it can be retrieved 
only at your telephone. 
Press ²àá or ²³. The line appears busy on all 
other telephones, and the call cannot be picked up by anyone 
else in the office.
Displays
Tip - If Automatic Handsfree has been assigned to your 
telephone, you can use the Handsfree/Mute feature instead of 
Listen on Hold.
You have placed one or more calls on hold. 
The name of the line that has been held the 
longest is displayed.On hold:   LINENAM