Nortel Modular Ics 6.0 System Coordinator Guide

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P0992640 03 Modular ICS 6.0 System Coordinator Guide
Page Time out: A setting that 
controls how long a Page 
Announcement can last. It can be 
assigned under 
Feature settings in 
Sys prgrmmng.
Page zone: An area in the office that 
receives internal page announcements 
independently of the rest of the office.
Each page zone is identified by a 
number. Telephones are assigned to 
page zones under 
Capabilities in 
Terminals&Sets programming.
Park prefix: See Call park prefix.
Park timeout: The time before an 
unanswered parked call is routed back to 
the telephone that parked it. 
Park 
timeout
 is configured under Feature 
settings
 in Sys prgrmmng. 
Password: A password is a specific 
sequence of digits that you enter to gain 
access to Norstar programming, to 
override dialing restrictions, or to use 
remote access with DISA. 
Passwords:  A programming section 
that allows you to assign or change COS 
passwords, Call log passwords, or any 
of the programming passwords. Under 
Passwords programming, you can only 
modify the passwords for your level of 
programming.
Pause:  
²à¡A feature that enters a 1.5-second delay 
in a dialing sequence on an external line. 
This is often required for signaling 
remote devices, such as answering 
machines, or when reaching through to 
PBX features or host systems. The 
Pause symbol 
(›) uses one of the 24 
spaces in a dialing sequence. For pulse 
dialing, 
¥ inserts a 1.5 second pause 
into the dialing sequence.
PBX:  private branch exchange.
Pickup Group:  
²àÞA telephone can be placed into one of 
nine call pickup groups. A call ringing at a telephone within a pickup group can 
be picked up at any other telephone 
within the same pickup group. A 
telephone is assigned to a pickup group 
under 
Capabilities in Terminals&Sets programming.
Pool: See Line pool.
portable telephone: See Companion 
portable telephone
Pre-dial: A feature that allows you to 
enter a number and check it on your 
telephone display before it is actually 
dialed. If the number is incorrect, you 
can edit it. The number is dialed only 
when you pick up the receiver or select 
a line.
Primary Rate Interface (PRI):  An 
ISDN interface which uses 
23 B channels and a D channel 
(23B+D).
Prime line:  The line on your 
telephone that is automatically selected 
when you lift the receiver, press the 
Handsfree/Mute button or use an 
external dialing feature.
A 
Prime Line is assigned to a telephone 
under Line access in Terminals&Sets 
programming.
Prime Set (prime telephone): A 
telephone that provides backup 
answering for incoming calls on 
external lines. The prime telephone for a 
line will ring for any unanswered calls 
on that line. A prime telephone is 
assigned to a line under 
Trunk/Line 
data in 
Lines programming. 
Priority Call:  
²ßáIf you get a busy signal when you call 
someone in your office, you can 
interrupt them for an urgent call. This 
feature is enabled for a telephone under 
Capabilities in Terminals&Sets 
programming. 
						

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Modular ICS 6.0 System Coordinator Guide P0992640 03
Privacy: This feature determines 
whether a Norstar user may select a line 
in use at another telephone and join an 
established call. 
Privacy is enabled 
under 
Trunk/Line data in Lines 
programming, but can be turned on and 
off by users during individual calls.
Private line: See Private to.
Private Monitoring This feature 
allows a user with a two-line display 
telephone that has been designated as a 
supervisor telephone, to monitor Hunt 
group calls from external sources using 
²¥ÞÞâ.
Private network: A telephone 
network consisting of owned or leased 
telephone lines used to connect different 
offices of an organization independently 
of the public network.
Private Network Identifier (PNI) 
this is  an identifying digit or set of digits 
assigned to each system in a private 
network with a Meridian system. These 
codes are provided by the Meridian 
system administrator when the node is 
brought on to the network.
Private to: Allows you to select the 
telephone that will use the line 
exclusively. The line cannot appear on 
any other telephone, except the prime 
telephone for that line. Private lines 
cannot be placed into line pools. 
Private lines are assigned under 
Trunk/Line data in Lines 
programming.
Programmed release: 
²¥¡áA feature that performs 
the function of the
 ¨ button in a 
programmed dialing sequence.
programming: Setting the way the 
Norstar system will work. Programming 
includes system-wide settings and 
individual telephone and line settings.programming overlay: A paper 
template that is placed over the four 
memory buttons with indicators on the 
M7310, T7316 or M7324 telephone 
during programming. The overlay labels 
indicate the special function that each of 
the four buttons takes on in 
programming. 
public line: An external line that can 
be assigned to any telephone and to 
many telephones. A line is assigned as 
Public under 
Trunk/Line data in Lines 
programming.
public network: The regular 
telephone network that connects most 
homes and businesses.
Public Safety Answering Point 
(PSAP): This is the first point of 
contact a caller reaches after dialing 
911.
pulse/tone dialing: An external line 
setting for pulse or  tone dialing.  Pulse is 
the traditional method of dialing used by 
rotary-dial or push- button single-line 
telephones. Tone dialing allows 
telephones to communicate with other 
devices such as answering machines. 
Tone dialing is required to access the 
features that PBX systems may offer or 
to use another Norstar system remotely.
R
recall: See Link time.
receiver:  The handset of a telephone.
receiver card:  An abbreviated list of 
system feature codes that is stored under 
the telephone receiver. The card is 
found on a perforated sheet that comes 
with a system telephone.
Remind delay: A feature that causes a 
telephone to beep and display the 
message 
On hold: LINENAM when a call 
has been on hold for a programmable 
period of time. This period is the 
Remind delay. 
						

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P0992640 03 Modular ICS 6.0 System Coordinator Guide
Remote access: The ability to dial 
into a Norstar system from outside the 
system and make use of selected Norstar 
features. The lines,  features, and dialing 
capabilities available to a remote user 
are determined by the Class of Service. 
If the remote access line is answered 
with DISA, the user must enter a Class 
of Service password to gain access to 
the Norstar system features.
remote access dial restriction:  
See Remote restriction.
Remote capability:  A subset of 
Norstar features that are available to 
users connected through remote access.
Remote monitoring:  A feature that 
allows an off-site technician with a PC 
call in and troubleshoot your system 
through the built-in modem. 
Remote paging:  This feature allows 
remote users to use the Norstar paging 
feature. Access to this feature is 
governed by the Class of  Service for the 
call. See Remote Access and Class of 
Service.
Remote restriction:  A restriction 
filter applied to a line in order  to control 
which digits can be dialed during an 
incoming remote access call. It is the 
equivalent of a set filter for a remote 
user. 
remote user: Someone who calls into 
a Norstar system from a telephone 
outside that system and uses Norstar 
features or lines. See Remote Access.
Restriction filter:  Through a 
combination of restrictions and 
overrides, restriction filters prevent 
certain telephone numbers or feature 
codes from being dialed. Restriction 
filters can be applied to lines, sets, 
specific lines on a set, and to Class of 
Service passwords. The Norstar system 
can handle up to 100 restriction filters.Restriction service:  A Services 
section that allows you to assign 
alternate dialing filters to lines, 
telephones, lines on a particular 
telephone, and alternate remote filters to 
lines at specified times of the day and on 
specified days.
restrictions: One component of a 
Dialing filter. Restrictions are numbers 
you cannot dial when that dialing filter 
is in effect. See Exceptions.
Ring Again: 
²Û
A feature that can be used when you 
cant get through to someone on your 
Norstar system because their telephone 
is busy or there is no answer. Ring 
Again instructs the Norstar system to 
inform you when they hang up or next 
use their telephone.
ring group:  A setting under Services 
that allows you to assign a number of 
different telephones to ring during one 
of the schedules.Up to 20 ring groups 
can be programmed by an installer or a 
system coordinator plus.
ring type: 
²¥ß
A feature that allows you to select one of 
four distinctive rings for your telephone.
ring volume: 
²¥¡âA feature that allows you to set the 
volume at which your telephone rings.
ringing service: A Services section 
that allows you to make additional 
telephones ring at specified times of the 
day and on specified days.
Release button: Ends a call in the 
same way that hanging up the receiver 
does. The Release button may also be 
used to end programming, Maintenance 
sessions, and feature operations.
Routing: See Routing service.
Routing service: A programming 
section that allows outgoing calls to be 
directed automatically based on the 
numbers a caller dials. For Norstar  
						

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Modular ICS 6.0 System Coordinator Guide P0992640 03
systems linked in a network, routing can 
create a transparent or coordinated 
dialing plan. It can also be used to direct 
calls to the least expensive lines 
according to a Services schedule 
(sometimes called least cost routing). 
Run/Stop: 
²¥áA feature that creates a break point in a 
programmed external dialing sequence. 
When you press a programmed key, the 
system dials the number up to the run/
stop. When you press it again, the 
system dials the digits following the run/
stop.
S
Saved Number Redial: ²ßà
A feature that allows you to save the 
number of the external call you are on 
(providing you dialed the call) so that 
you can call it again later.
Schedules:  Any of six different sets 
of services that can be applied to your 
Norstar system. A schedule can be 
activated manually from a control 
telephone or activated automatically at 
specified times. See also Services.
Selective line redirection: See Line 
Redirection.
Service modes See Services.
Service Profile Identifier: See 
SPID.
Services:  A programming section 
that allows you to assign which 
telephones ring, which restrictions 
apply, and which call routing is used 
during any of six different schedules. 
There are three services: Ringing 
service, Restriction service and  Routing 
service, all found in Services 
programming. 
set: A telephone.
Set Copy: A programming section 
that allows you to copy programmable 
settings from one telephone to another of the same type. Set Copy provides two 
options: duplicating System Data and 
User Data, or duplicating System Data 
only. Set Copy does not provide the 
same copy capability as 
COPY, which is 
more selective of the settings that can be 
duplicated.
Set filter: See Restriction filter.
Set lock (telephone lock): This 
feature allows you to limit the number 
of features that may be used or 
programmed at a telephone. Full set 
lock allows very few changes or 
features, Partial set lock allows some 
changes and features, and No set lock 
allows any change to be made and any 
feature to be used. Set lock is assigned 
under Capabilities in Terminals and Sets 
programming.
Set relocation: See Automatic 
Telephone Relocation.
shift button: A small triangular 
button beside the dual memory buttons 
on the upper half of the M7310 
telephone. You press the shift button to 
store or access features on the top half of 
the dual memory buttons.
Show Time:  
²¡âÜ
While on a call, accessing this feature 
allows you to see the current date and 
time on the Norstar telephone display.
Startup programming: When a 
Norstar system is first installed and 
powered up, Startup programming must 
be performed before any programming 
can be done. Startup initializes the 
system programming to defaults.
Station: An individual telephone or 
other Norstar device.
System coordinator: The person 
responsible for customizing the Norstar 
system through programming and for 
helping co-workers use the Norstar 
system. 
						

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P0992640 03 Modular ICS 6.0 System Coordinator Guide
System coordinator password:  A 
one- to six-digit password that prevents 
unauthorized access to programming. 
The System coordinator password can 
be assigned and changed in Passwords 
programming. 
System coordinator plus:  A 
system coordinator who also performs 
technical and maintenance functions for 
the Norstar system.
System coordinator plus 
password:  A one- to six-digit 
password that prevents unauthorized 
access to programming. The System 
coordinator plus password can be 
assigned and changed in Passwords 
programming. 
System coordinator 
programming:  The programming 
settings that are most commonly 
changed once the Norstar system is 
installed. 
Press 
² ¥¥‚¯öìéí, 
then  
 to access System 
coordinator programming.
system data: An option in the Set 
Copy function. System Data refers to 
the programmable system settings that 
apply to all telephones and lines. 
System programming:  A 
programming section that allows you to 
assign and maintain certain settings on 
the Norstar system. System 
programming is performed by an 
installer or system coordinator plus.
System speed dial code: A three-
digit code (001 to 255) that can be 
programmed to dial  a telephone number 
up to 24 digits long. System speed dial 
codes are programmed for the entire 
Norstar system under the System Speed 
programming heading.
System ID: The System ID (or System 
Security number) can be accessed on 
any programming telephone display by pressing 
²¥¥êçêéë, or 
²¥¥àáàÝÜ.
System-wide Call Appearance 
(SWCA) keys 
²¥ÞÛâto 
²¥ÞÜÞ These 16 feature 
codes can be  assigned to buttons with 
indicators on a group of telephones to 
provide call appearance for incoming 
calls that can be answered by any 
telephone in the group. At the same 
time, the indicator displays the current 
status of the call. 
T
T7000 telephone This telephone has 
a no display. It does have four memory 
buttons. This telephone functions  in the 
same way as the M7000 telephone. 
(Note this telephone is only supported 
on systems running Profile 2, 3, or 4).
T7100 Business Series Terminal: 
A telephone with a single line display 
and one programmable memory button 
without an indicator.
T7208 Business Series Terminal: 
A telephone with a single-line display 
and eight programmable memory 
buttons with indicators.
T7316 Business Series Terminal: 
A telephone that has a two-line display, 
three display buttons, 16 programmable 
memory buttons with indicators, and 12 
memory programmable buttons  without 
indicators.
T7406 telephone: This portable 
handset functions very similarly to the 
T7310 telephone. Functions and 
installation are all described in separate 
documentation specific to the telephone.
Target lines:  Lines used to answer 
incoming calls  only. A target line routes 
a call according to digits it receives from 
an incoming trunk. They are referred to 
by line numbers in the same way as 
physical lines. 
						

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Telco features:  A programming 
section that allows you to specify the 
external telephone numbers that are 
dialed by the Message feature to retrieve 
voice messages, or to set up CLASS 
(CMS)  services for  lines and sets. Telco 
features are accessed by an installer or a 
system coordinator plus.
Terminal equipment (TE):   A 
generic term for devices that connect to 
an ISDN network. Examples of ISDN 
TE are ISDN telephones, computers 
equipped with ISDN cards and video 
terminals.
Terminals and Sets:  A 
programming section that allows you to 
assign and change settings  that apply to 
the telephones and other devices 
connected to the Norstar system. 
Terminals and Sets programming is 
performed by an installer or a system 
coordinator.
Time and date:  A programming 
section that allows you to manually 
change time or date. The time and date 
can also be changed by pressing
 
¥¥æé÷ä and entering the 
Basic password or one of the 
programming passwords.
Transfer: 
²àâ
A feature that allows you to redirect a 
call to another telephone in your Norstar 
system, over a network or outside your 
Norstar system. 
Transfer Callback: If a transferred 
call is not answered after a specific 
number of rings, the call will return to 
the telephone that made the transfer. 
The number of rings is assigned under 
Feature settings in System 
programming. Transfer Callback does 
not apply to calls transferred externally.
Trunk: The physical connection 
between the Norstar system and the 
outside world using either the public 
telephone system or a private network.Trunk Answer: 
²¡ââ
A feature you can use to answer a call on 
any line that has an active Ringing 
service Service Mode, even if that line 
does not appear on your telephone. 
Trunk Answer is enabled in Services 
programming.
U
Uniform Dialing Plan: (UDP) This 
type of dialing plan uses a location code 
to identify each node on a private 
network. Dialing sequence:  (destination 
code)+(location code)+DN.
User Data: User Data is an option in 
the Set Copy feature. User Data refers to 
the personal settings that are unique to 
an individual telephone, and are not 
programmed for the system. User Data 
is programmed at each telephone.
These settings, for example, include 
user Speed Dial and the assignment of 
programmable memory buttons.
User Filter:  See Restriction filter.
User Preferences: a programming 
section that allows you to assign 
autodialers, user speed dial codes, 
display contrast, and other settings to a 
specific telephone or person. You do not 
have to program these settings at the 
person’s telephone. User preferences 
are assigned in Terminals and Sets 
programming.
User Speed Dial:  
²¥ÝThree-digit codes (256-279) can be 
programmed to dial external telephone 
numbers. User Speed Dial numbers are 
programmed for each telephone, and 
can be used only at the telephone on 
which they are programmed. 
						

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P0992640 03 Modular ICS 6.0 System Coordinator Guide
V
Voice Call: ²ßß
A feature you can use to make an 
announcement or begin a conversation 
through the speaker of another 
telephone in the Norstar system. The 
telephone you call will not ring. Instead, 
the person you call  will hear a beep and 
then your voice. Their telephone will 
beep periodically to remind them that 
their microphone is open.
Voice Call deny: 
²¡¡
A feature that prevents your telephone 
from receiving Voice Calls.
Voice message center: If you have 
subscribed to Call Display services you 
can receive visual Voice Message 
Waiting Indication, providing your 
telephone has a display. If you have 
Voice Message Waiting Indication, you 
can program the telephone numbers 
required to access up to five different 
Voice Message Centers. You can also 
program which of the five Centers is to 
be accessed by each specific line.
W
Wait for dial tone: ²¡âÝ
A feature that causes of sequence of 
numbers to pause until dial tone is 
present on the line before continuing to 
dial. The Wait for dial tone symbol 
(‡) 
uses two of the 24 spaces in a dialing 
sequence. This feature requires a 
Services or Combo Cartridge.
wireless: See Companion. 
						

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							P0992640 03 Modular ICS 6.0 System Coordinator Guide
Index
Symbols
§ Long Distance symbol
 247
²
Autobumping
canceling (#815)
 131
enable (815)
 131
autodial button
external (*1)
 79
internal (*2)
 79
autodial button, external (*0)
 81
Background Music
canceling (#86)
 193
turning on (86)
 193
Button Inquiry (*0) 86, 237, 244
Call Forward
canceling (#4)
 105
using (4) 105
Call Information (811)
 49
Call Log
entering (812)
 133
options (*84)
 130
password (*85)
 133, 134
viewing (812) 131
Call Park (74)
 98
Call Pickup (75)
 53
Call Queuing (801) 91
Call Transfer
canceling (#70)
 95
using (70) 59, 93
Camp-on (82)
 96
Class of Service (68)
 232
Conference Call
7100 sets (#3)
 58
on Hold, 7100 sets (#3)
 59
using (3) 57
Contrast Adjustment (*7)
 138
Dialing Modes (*82)
 73
Directed Pickup (76) 52
Do Not Disturb
canceling (#85)
 192
turning on (85) 75, 192
Exclusive Hold (79)
 90
Feature Button, programming (*3)
 139
Group Listeningcanceling (#802)
 61
using (802)
 60
Hide message display (806) 152
Host System Dialing Signals
Link (71)
 223
Long Tones (808) 225
Pause (78)
 225
Programmed Release (*89)
 226
Run/Stop (*9) 226
Wait for Dial Tone (804)
 227
Last Number Redial (5)
 81
Line Pool Access (64) 72
Line Redirection
canceling (#84)
 111
using (84) 110
Message
canceling (#1)
 121
sending (1) 121
viewing (65)
 122
Page
combined zone (63)
 117
external zone (62)
 117
internal zone (61)
 117
using (60)
 98
Password
Basic
 22, 214
Call Log (*85)
 133, 134
System Coordinator 29, 37, 38
System Coordinator (ADMIN)
 26, 
214
Priority Call (69) 75
Privacy (83)
 66, 67
Restriction Service
turning off (#872)
 210
turning on (872)
 210
Ring Again
canceling (#2)
 77
using (2)
 77
Ring Type (*6)
 152
Ring Volume (*80) 152
Ringing Service
turning off (#871)
 210
turning on (871) 210
Routing Service
turning off (#873)
 210 
						

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Modular ICS 6.0 System Coordinator Guide P0992640 03
turning on (873) 210
Services, viewing (870)
 212
Speed Dial
adding user (*4)
 84
making calls (0)
 83
Static Time and Date (806) 126
Testing
display (805)
 244
power supply (805) 246
telephone buttons (805)
 245
telephone handset (805)
 245
telephone headset (805) 245
telephone speaker (805)
 246
Time (803)
 67
Time and Date (**TIME) 29, 215
Trunk Answer (800)
 55
User Preferences (**USER)
 155, 215
Voice Call (66)
 126
Voice Call Deny
canceling (#88)
 127
using (88)
 127
ð
Page
using (60)
 117
¤ Link symbol 224
› Pause symbol
 225
fi Programmed Release symbol
 226
fl Run/Stop symbol 227
‡ Wait for Dial Tone symbol
 227
2-way DID
PRI
 197
7100 set
Call Park
 98
7100 sets
CallBack
 97
camping a call
 97
Line Redirection 110
Ring Again
 248
transferring a call
 95
911
description
 13
911 service
 191
compliance 197
maintaining records
 197
A
access
change COS password
 232dialtone for remote calls
 231
external lines
 238
fast busy tone for remote calls 231
from outside the system
 228
remote access tones
 231
stuttered dial tone for remote access 
231
using a COS
 229
using a DISA 229
Access denied
 247
accidental release
 67
active services, display indicator 213
ADD
 241
adjusting the display
 138
administration password (see System 
Coordinator password)
administration programming
 14
administration set
controlling alarms
 183
hospitality
 175
using
 181
alarm
cancel
 185
Hospitality
 182
turn off 185
using
 184
Alarm 61-4-2
 243
alarm number, recording 243
alarm telephone, description
 243
alarms
controlling with admin set
 183
query on admin set
 183
reporting and recording codes
 243
all lines, redirection 110
Allow calls
 192
allow redirect
programming
 111
Already joined
 54, 70
Already parked
 99
alternate services 207
analog telephone
answering a message
 121
delaying snooze alarm 185
removing a message
 124
replying to a message
 123
sending messages 120
setting room, Hospitality
 181
turn off alarm
 185
using wake-up alarms 184