Nortel Modular Ics 6.0 System Coordinator Guide
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Frequently used programming operations / 41 P0992640 03 Modular ICS 6.0 System Coordinator Guide Turn the night service on and off.See Making additional telephones ring on page 207. Use a basic password so others can take care of programming such as changing user speed dials, changing names, and changing the time and date.See Using passwords on page 214.
42 / Frequently used programming operations Modular ICS 6.0 System Coordinator Guide P0992640 03
P0992640 03 Modular ICS 6.0 System Coordinator Guide Answering calls Answering incoming calls with Hunt Groups Your Norstar system now allows you to establish Hunt Groups in your system. Hunt Groups are a group of Norstar set DNs that can be called by a single directory number. The Hunt Groups feature ensures calls are easily routed to the appropriate people. You can program the members for a Hunt Group member position within a Hunt Group how calls are distributed how long a call spends looking for available members what happens if all members are busy For more information on Hunt Groups see Programming Hunt Groups on page 161. Answering an incoming call There are three indications of an incoming call: ringing, a line button flashing, and a message on the display. You do not necessarily receive all three indications for any particular call. For example, you may have a line that has been set up not to ring at your telephone. If so, you see only a flashing line button. There are many possible combinations, depending on how your system is set up. See Choosing a line using a line button on page 71 for more information on the use of lines. If you receive a priority call and your telephone has no free internal line buttons, you cannot transfer the priority call, you must accept or release it.
44 / Answering calls Modular ICS 6.0 System Coordinator Guide P0992640 03 Line buttons One line button for each line is assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons gives you immediate access to more than one line. The M7100 or T7100 sets have two intercom paths which are used instead of line buttons to answer and make calls. Each set can be assigned two lines. You can press ³ to switch between two calls, one active and one on hold. What line indicators mean Rings you may hear ºFlashing on and off for equal lengths of timeThere is an incoming call on the line ºFlashing on and off more quicklyYou have placed a call on hold ºFlashing on for longer than offSomeone else has put a call on hold on that line ºOn, not flashingYou are connected to the call on that line or the line is in use elsewhere OffThe line is free A double beep every 10 secondsA call has been camped to your telephone. A long single ringThere is an external call on the line for you. A shorter double ringThere is an internal call on the line for you or a call is being transferred to you. A brief single ringA call is being redirected on one of your redirected lines. You cannot answer this call. Three beeps descending in toneYou are receiving a priority call.
Answering calls / 45 P0992640 03 Modular ICS 6.0 System Coordinator Guide Sorting calls by distinctive ring patterns When lines, telephones and Hunt groups are configured on your system, they can be assigned one of four distinctive ring patterns (DRP). The default for all telephones is 1 and the default for lines and Hunt groups is None, which is the lowest priority. The highest priority is 4. Call ringing: When multiple calls are presented to the telephone, the call with the highest priority DRP setting will be the call that rings at the telephone. Call answering: When multiple calls are presented to a telephone, and the user picks up the handset, the call with the highest priority DRP setting is the call that is presented. Note: External calls always have a higher priority than internal calls. Note: If the ring type is changed on a telephone after the DRPs are set on the line, the line DRPs are overwritten by the telephone settings. If the DRPs are set for a line after telephone programming, then the telephone ring programming is overridden by the line DRP program. Refer to the Modular ICS 6.0 Installation Guide for information about setting distinctive ring for lines. If the call is to a Hunt group, and the Hunt group DRP is higher than the line DRP, the Hunt group DRP will take precedence within the Hunt group. Refer to Assigning a distinctive ring pattern to a Hunt Group on page 166.
46 / Answering calls Modular ICS 6.0 System Coordinator Guide P0992640 03 Answering calls at a prime telephone Each line in a Norstar system can be assigned a prime telephone. Calls not answered at their normal destinations are transferred to the prime telephone. The prime telephone is usually the attendant’s telephone. The installer or customer service representative programs a prime telephone for a line. Displays The person at telephone 221 has forwarded a call to you using Do Not Disturb. The system has transferred a call to you from a telephone with Do Not Disturb turned on. Nobody answered this call so the system transferred it to you. Someone has camped, parked or transferred a call on line 001, but no one has answered it. Press CALLBACK or the line button to connect to the call. There is no telephone that can receive a call on line 001 so the system has transferred it to you. The call coming in on line 002 was intended for target line 157. Line 157 is busy, so the call has come to you. For other displays, see Common feature displays on page 247. DND from 221 DND transfer DRT Line001 Line001 callback CALLBACK Line001 to prime Line002>Line157
Answering calls / 47 P0992640 03 Modular ICS 6.0 System Coordinator Guide Using a central answering position (CAP) module A central answering position (CAP) is a Norstar M7324 telephone and a CAP module that your installer or customer service representative programmed as a CAP. You can have five CAPs in a Norstar Modular system. It is best if the CAP is the prime telephone and direct-dial telephone for the lines and telephones it serves. Norstar M7324 set with added CAP module A CAP module is an add-on device that provides 48 extra memory or line buttons. You can connect one or two Norstar CAP modules to the telephone to increase the number of lines it can handle. When a CAP module is first plugged into your telephone, some of the module buttons are already programmed to dial an internal number. Customizing your CAP module If your installer has programmed the CAP module to be the central answering position for your system, you can move external lines onto the CAP module by using ²¥¡Ú. See Moving line buttons on page 151. Any of the buttons on your CAP module that do not select lines can be programmed to dial internal or external numbers M7324 telephone CAP module
48 / Answering calls Modular ICS 6.0 System Coordinator Guide P0992640 03 automatically. You can program features onto CAP module buttons. See Time savers for making calls on page 79 and Customizing your telephone on page 137 for information on programming memory buttons. Buttons on a CAP module cannot be assigned as answer buttons. Monitoring telephones with the CAP module The indicators ˆ beside internal autodial buttons on your CAP module show the status of Norstar telephones. The indicator is on when the telephone has: an active call Do Not Disturb turned on The indicator is off when a telephone has: no active call a call on hold and no other active call Release button Pressing ¨ ends a call. You do not have to put the receiver down. ¨ also ends feature programming. While you are on a call, do not press ¨ to end a feature you are using. If you do, you disconnect the call. Use ² instead. Tip - You can send up to 30 messages from a CAP.
Answering calls / 49 P0992640 03 Modular ICS 6.0 System Coordinator Guide Hearing aid compatibility The receivers on all Norstar telephones and Business Series telephones are compatible with hearing aids as defined in the FCC rules, Part 68, section 68.316. Not all hearing aids are optimized for use with a telephone. Viewing information about a call on the display If you subscribe to Call Display services from your local telephone company, one line of information about an external caller is displayed after you answer. Depending on the setting and the external information available, either the caller’s name or telephone number is displayed. When you transfer an external call to another Norstar user, this information is displayed on the target telephone. Call Display information becomes available between the first and second ring of an incoming call. If you answer before the Call Display information is available on your display, and you press ²¡ÚÚ, you see only the line number or line name. To use logging features with Call Display, see Using Call Log on page 129. Using Call Information for a particular call ²¡ÚÚ Call Information allows you to see information about incoming calls. This information is more detailed than the Call Display information you can receive automatically. For external calls, you can display the name of the called-party set, telephone number, and the line name. For an internal call, you
50 / Answering calls Modular ICS 6.0 System Coordinator Guide P0992640 03 can display the name of the called-party set and the internal number of that set. You can see information for ringing, answered, or held calls. Call Information is available for calls even if they have been transferred, forwarded or rerouted in some way. Names and numbers for external calls are displayed only if you have subscribed to Call Display services from your telephone company. Displaying Call Information before or after answering To find out who is calling or to display information about your current call: 1. Press ²¡ÚÚ. 2. Press £ or VIEW to display more information about an external call. Call Display information becomes available between the first and second ring of an incoming call. If you answer before the Call Display information is available on your display, and you press ²¡ÚÚ, you see only the line number or line name. Tip - Call Log displays the same information as Call Information, along with the date and time of the call, and the number of times the caller called.