Nortel Modular Ics 6.0 System Coordinator Guide
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Norstar, Meridian and Companion are trademarks of Nortel Networks © Nortel Networks 2002 Modular ICS 6.0 System Coordinator Guide 1-800-4 NORTEL www.nortel.com/norstar P0992640 03 Printed in Canada
P0992640 03 Modular ICS 6.0 System Coordinator Guide Table of Contents Getting started with Norstar 13 Using this guide 13 Understanding programming 14 Before you start 15 What you need to be to do programming 15 Using Buttons 16 Using the buttons under the display 19 The programming overlay 19 A map for working in programming 22 Starting and ending a session 26 Ending a session 26 Frequently used programming operations 29 Changing the time and date on the display 29 Adding or changing a system speed dial 31 Changing the name of a telephone 34 Changing the name of a line 35 Making changes to Call Forward No Answer 36 Making changes to Call Forward on Busy 38 Making Changes to Do Not Disturb on Busy 39 What would you like to do next? 40 Answering calls 43 Answering incoming calls with Hunt Groups 43 Answering an incoming call 43 Line buttons 44 What line indicators mean 44 Rings you may hear 44 Sorting calls by distinctive ring patterns 45 Answering calls at a prime telephone 46 Using a central answering position (CAP) module 47 Customizing your CAP module 47 Monitoring telephones with the CAP module 48 Release button 48
4 / Table of Contents Modular ICS 6.0 System Coordinator Guide P0992640 03 Hearing aid compatibility 49 Viewing information about a call on the display 49 Using Call Information for a particular call 49 Displaying Call Information before or after answering 50 Displaying Call Information for a call on hold 51 Making Call Display information appear automatically 51 Changing which information is shown first about a call 51 Picking up a call ringing at another telephone 52 Answering ringing telephones using Directed Pickup 52 Answering any ringing telephone using Group Pickup 53 Changing a telephone pickup group 54 Tr u n k A n s w e r 5 5 Answering a call using Trunk Answer 55 Answer buttons 56 Creating a Conference Call 57 Disconnecting one party 58 Independently holding two calls 58 Putting a conference on hold 59 Splitting a conference 59 Removing yourself from a conference 59 Listening to a call as a group 60 Canceling Group Listening 61 Using Handsfree/Mute 61 Answering calls without lifting the receiver 61 Making calls without lifting the receiver 62 Muting the set 62 Changing a regular call to handsfree 62 Changing a handsfree to a regular call 62 Using Handsfree 63 Changing Handsfree for a telephone 64 Handsfree Answerback 65 Turning Privacy on or off for a call 66 Creating a conference by releasing privacy 66 Making a call private 67 Checking call length using Call Duration Timer 67 Disconnecting by accident 67 Time 67 Making calls 69 Choosing a line using a line button 71
Table of Contents / 5 P0992640 03 Modular ICS 6.0 System Coordinator Guide Line pools 72 Using a line pool to make a call 72 Programming a memory button with a line pool feature code 73 Making calls from an ISDN terminal 73 Changing how you dial your calls 73 Using Standard dial 74 Using Automatic dial 74 Using Pre-dial 74 When the internal number you have called is busy 75 Priority Call 75 Making a priority call 75 Giving a telephone the ability to make priority calls 76 Using Ring Again 77 Time savers for making calls 79 Storing a number on a memory button for Autodial 79 Adding an autodial button 79 Choosing a line for Autodial 80 Using intercom as the line for Autodial 80 Using Last Number Redial 81 Preventing a telephone from using Last Number Redial 82 Using Speed Dial 83 Making a speed dial call 83 Changing and adding System Speed Dials 84 Adding or changing User Speed Dial 84 Using Saved Number Redial 85 Dialing a saved number 86 Blocking Saved Number Redial 86 Handling many calls at once 89 Using Hold 89 Retrieving a held call 89 Holding automatically 89 Listening on hold 90 Holding a call exclusively 90 Using Call Queuing 91 Transferring calls 93 Using the transfer feature 93
6 / Table of Contents Modular ICS 6.0 System Coordinator Guide P0992640 03 Tr a n s f e r r i n g a c a l l 9 3 Transferring external calls 94 Canceling a transfer 95 Using Camp-on 96 Parking a call 98 Retrieving a parked call 98 Using Call Park 98 Using system-wide call appearance (SWCA) 100 Incoming calls 101 Outgoing calls 103 No free call keys 103 Using Callback 104 Forwarding your calls 105 Forwarding your calls to another Norstar telephone 105 Canceling Call For ward 105 Using Call Forward at your telephone 105 Overriding Call Forward 106 Changing the automatic Call For ward settings for a telephone 106 Changing Forward no answer 106 Changing the delay before a call is forwarded 107 Forward on busy 107 DND on Busy 108 Call For ward and Voice Mail 109 Line Redirection 109 Turning on Line Redirection 110 Canceling Line Redirection 111 Allowing a telephone to redirect calls 111 Turning the redirect ring for a telephone on or off 112 How Line Redirection is different from Call Forward 114 Using Line Redirection 114 Centralized voice mail and auto attendant 115 Using a centralized voice mail system 115 Communicating in the office 117 Paging 117 Making a page announcement 117 Activating and deactivating the ability to page 118 Creating page zones 118
Table of Contents / 7 P0992640 03 Modular ICS 6.0 System Coordinator Guide Using Page with external paging equipment 120 Sending messages 120 Sending a message 120 Canceling a message you have sent 121 Viewing your messages 122 Replying to a message 122 Replying to a message using an analog telephone connected to an ASM 123 Removing items from your message list 124 Removing items from your message list using an analog telephone connected to an ASM 124 Viewing messages you have sent 125 Using Voice Call 126 Muting Voice Call tones 127 Answering a Voice Call with Handsfree 127 Blocking Voice Calls using Voice Call Deny 127 Tracking your incoming calls 129 Using Call Log 129 Call Log options 130 Logging a call manually 130 Enabling and disabling autobumping 131 Viewing your Call Log 131 Viewing a Call Log item 131 Erasing log items 132 Making a call using Call Log 132 Creating a password to your Call Log 133 Changing your Call Log password 133 Deleting an assigned password 134 Programming a telephone to log calls automatically 134 Using external Voice mail 136 Customizing your telephone 137 Finding out what a button does using Button Inquiry 137 Changing the set display contrast 138 Changing the language on the display 138 Programming a feature code onto a memory button 139 Programming feature buttons 139 Erasing a feature button 139 Labeling your set 141
8 / Table of Contents Modular ICS 6.0 System Coordinator Guide P0992640 03 Applying button labelling 141 Business Series Terminals 141 Norstar button caps 142 Default button assignments 142 T7316 Business Series Terminal button defaults 143 M7310 telephone button defaults 145 M7324 telephone button defaults 147 M7208 and T7208 button defaults 148 M7100 and T7100 button defaults 149 Rules of default button assignment 149 Moving line buttons 151 Changing the type of ring 152 Adjusting the Ring volume 152 Hiding the message or calls indication 152 Restoring the messages and calls indication 153 User Preferences 155 Using User Preferences 155 Changing button programming 156 Changing User Speed Dial 157 Changing Call Log options 158 Changing how calls are dialed 158 Changing the language used on the display 159 Making the display lighter or darker 159 Changing the ring type 159 Changing the voice path 159 Programming Hunt Groups 161 Adding or removing members from a group 163 Moving members of a group 164 Assigning or unassigning lines to a group 165 Assigning a distinctive ring pattern to a Hunt Group 166 Setting the distribution mode 167 Setting the hunt delay 168 Programming busy line setting 169 Programming the queue time-out 170 Programming the overflow set 171 Setting the name 172 Using the Hospitality features 175
Table of Contents / 9 P0992640 03 Modular ICS 6.0 System Coordinator Guide Hospitality passwords 175 Room/desk information 177 Programming room information 177 Using the room/set programming 180 Programming the alarm feature 182 Using the Administration set to control alarms 183 Using the alarm 184 Canceling an alarm 185 Turning off an alarm 185 Telephone features 187 Installing Business Series Terminals 187 Installing Norstar telephones 189 Naming a telephone or a line 191 Moving telephones 191 Stopping calls from ringing at your telephone: Do Not Disturb (DND) 192 Stopping calls 192 Refusing to answer a call 192 Canceling Do Not Disturb 192 Using Do Not Disturb 192 Using Background Music 193 Turning Background Music off 193 ISDN PRI and BRI 195 ISDN PRI 195 ISDN PRI features 196 Network Name Display for PRI 196 Name and number blocking for PRI 197 Emergency 911 Dialing 197 Two-way DID 197 Call by Call service selection for PRI 198 Dialing Plan and PRI 199 ISDN BRI 199 Line access from an ISDN terminal 200 ISDN BRI features 201 Network Name Display for BRI 201 Name and number blocking for BRI 202 Service provider features 202 Call For ward 202
10 / Table of Contents Modular ICS 6.0 System Coordinator Guide P0992640 03 Canceling Call For ward 203 Calling the number your calls are forwarded to 203 Automatic Call Back 203 Automatic Recall 203 MCID 204 Network Call Diversion 204 ISDN BRI terminals 205 ISDN applications for BRI and PRI 205 Videoconferencing and video telephony 205 Desktop conferencing 205 File transfer 205 Telecommuting 206 Group 4 fax 206 Remote LAN access 206 Leased line backup 206 LAN to LAN bridging 206 Internet and database access 206 Using System features 207 Using alternate or scheduled services 207 Preventing certain calls from being made 207 Making additional telephones ring 207 Changing the lines used by outgoing calls 208 Turning Services on and off 208 An example of how to turn on a Service manually 209 Turning Services on and off using feature codes 210 Viewing the active Services on a two-line display 211 Viewing the active Services on a one-line display 212 Using passwords 214 Using a Basic password 214 Registration password 215 Changing passwords 215 Clearing a Call Log password 216 Hospitality password 217 Using special telephones 218 Direct-dial 218 Changing the direct-dial telephone assignments 218 Hotline 219 Bypassing a Hotline 219 Making a telephone a hotline telephone 220 Control telephone 221