Nortel Modular Ics 6.0 System Coordinator Guide
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Answering calls / 61 P0992640 03 Modular ICS 6.0 System Coordinator Guide Canceling Group Listening Group Listening is canceled automatically when you hang up or when you press ²£¡âÛ. Using Handsfree/Mute The ability to use Handsfree must be turned on or off for each telephone. The type of Handsfree can be changed. Refer to Changing Handsfree for a telephone on page 64. You must turn on Handsfree for a telephone to be able to use a headset. Answering calls without lifting the receiver 1. Press the line button for the ringing call. This step is not necessary if you have a prime line assigned to your telephone. 2. Press the button labeled Handsfree/mute. The internal microphone and speaker of the telephone automatically turn on. Handsfree is not available for M7100 or T7100 sets. Tip - Keep the receiver away from the speaker, or you may hear feedback. The higher the volume, the more the feedback. Press ¨ to prevent feedback when hanging up. Tip - Direct your voice toward the telephone. The closer you are to the telephone, the easier it is for the microphone to transmit your voice clearly to your listener.
62 / Answering calls Modular ICS 6.0 System Coordinator Guide P0992640 03 Making calls without lifting the receiver 1. Press the button labeled Handsfree/mute. If you do not have a prime line assigned to your telephone, press a line button. The internal microphone and speaker of the set are automatically turned on. 2. Dial your call. 3. Speak normally. Muting the set 1. Press the button labeled Handsfree/mute to switch off the telephone microphone so that you can speak privately to someone in your office while you are on a handsfree call. 2. Press the button labeled Handsfree/mute to turn the microphone back on again and continue your handsfree call. Changing a regular call to handsfree 1. Press the button labeled Handsfree/mute. 2. Hang up the receiver. Changing a handsfree to a regular call Lift the receiver.
Answering calls / 63 P0992640 03 Modular ICS 6.0 System Coordinator Guide Using Handsfree The indicator next to the button labeled Handsfree/mute is solid when you have Handsfree turned on. The indicator next to the button labeled Handsfree/mute i s solid when you mute the microphone. Note: Other models of sets have only one button for both functions. In this case, when the set is on handsfree and the microphone is on, the light is solid. If the set is on handsfree and the microphone is off, the light flashes. Wait for your caller to finish speaking before you speak. The microphone and speaker cannot both be on at once. The voice of your caller voice may be cut off if you both speak at the same time. Noises such as a tapping pencil could be loud enough to turn on your microphone and cut off the incoming sounds. To prevent a possible echo, keep the area around your telephone free of paper and other objects that might screen your microphone. Turning down the microphone volume — press the left end of à while speaking — prevents echoes. When you change the volume level, both the microphone and speaker volume are adjusted. This is needed in order to prevent feedback problems. Place the telephone so that any unavoidable local noise , such as an air conditioner, is behind it. This limits the amount of disruptive background noise. Tip - In open-concept environments, use the receiver when handsfree communication is not necessary or when you need privacy during a call. Another option is to use a headset.
64 / Answering calls Modular ICS 6.0 System Coordinator Guide P0992640 03 Changing Handsfree for a telephone You can program the type of Handsfree used with each telephone or activate Handsfree Answerback. You need the programming template found at the front of this guide. See Getting started with Norstar on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press ‘ three times. 6. Choose a setting at Handsfree: using the CHANGE button. There are three ways to set Handsfree for an individual telephone: Both Auto and standard Handsfree allow you to use a headset with a Norstar telephone or a Business Series Terminal. Handsfree is not available to the telephone. You can make or answer a call without having to pick up the receiver or press the button marked Handsfree/Mute. The internal microphone of the telephone and the speaker turn on automatically when you press a line or intercom button to make or answer a call. A standard version of Handsfree described Using Handsfree/Mute o n page 61 . For other displays, see Common feature displays on page 247. Handsfree:None CHANGE Handsfree:Auto CHANGE Handsfree:Std CHANGE
Answering calls / 65 P0992640 03 Modular ICS 6.0 System Coordinator Guide A Handsfree/Mute button is automatically assigned to a telephone that is programmed with Handsfree and is always located in the lower right-hand corner of the numeric dialpad. Handsfree Answerback Handsfree Answerback allows you to answer a voice call without lifting the receiver. This feature is always turned off for an M7100 or the T7100 set. You can turn Handsfree Answerback on or off for a telephone that is programmed to use Handsfree. You need the programming template found at the front of this guide. See Getting started with Norstar on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press ‘four times. 6. Choose a setting (Yes or No) at HF answerback: using the CHANGE button.
66 / Answering calls Modular ICS 6.0 System Coordinator Guide P0992640 03 Turning Privacy on or off for a call ²¡Ü Lines in your system can be configured to have automatic privacy. If a line is not programmed with privacy, anyone with the line assigned to their telephone can join your call by pressing the line button. If a line is programmed with privacy, only one person at a time can use the line. Privacy control cannot be used on internal or conference calls. When another telephone joins a call, the participants on the call hear a tone, and a message appears on the Norstar display. You cannot join a call without this tone being heard. Creating a conference by releasing privacy If a line is programmed with privacy, you can turn privacy off to allow another person with the same line to join in your conversation and form a conference. All the rules applicable to a conference apply except there is only one line in use, instead of the usual two. This means that you cannot split a conference set up using Privacy. 1. Press ²¡Ü. 2. Tell the other person to press the line button and join your conversation. Only two Norstar or Business Series Terminal sets, in addition to the external caller, can take part in this kind of conference.
Answering calls / 67 P0992640 03 Modular ICS 6.0 System Coordinator Guide Making a call private ²¡Ü If a line is programmed not to have privacy, you can turn privacy on for a call, preventing other people with the same line from joining your conversation. Checking call length using Call Duration Timer ²àà With this feature you can see how long you spent on your last call, or how long you have been on your present call. Displays Disconnecting by accident If you accidentally drop the receiver back into the telephone cradle while answering a call, you can quickly retrieve the call. Pick up the receiver again or press the button labeled Handsfree/mute within one second to be reconnected to your call. Time ²¡âÜ Use this feature to display the current date and time while you are on a call. The display shows the last call you made, or the current call, and the total elapsed time. You parked your last call. The display shows the period the call was parked. This display only shows when the call is active at, or has just been released by, your telephone. 221 02:47 Line001 01:45
68 / Answering calls Modular ICS 6.0 System Coordinator Guide P0992640 03
P0992640 03 Modular ICS 6.0 System Coordinator Guide Making calls There are many ways to make a call, depending on the programming and the type of call, as follows: Pick up the receiver and dial. The Norstar system supports three methods of dialing. See Changing how you dial your calls on page 73. Pick up the receiver, press a line button, and dial (if the call is not on your prime line). Press the button labeled Handsfree/mute and dial to talk without using the receiver. See Using Handsfree/Mute on page 61. Press the button labeled Handsfree/mute, then press a line button, and dial to talk without the receiver if the call is not on your prime line. Press a line button and dial to talk without the receiver if Automatic Handsfree is assigned to your telephone. Use one of the features that make dialing easier. See Time savers for making calls on page 79. Displays The telephone you have called has no internal lines available. Press LATER to use the Ring Again or Message features or press PRIORITY to make a priority call. You are dialing using Pre-dial. To erase an incorrect digit, press the left end of à or BKSP. When the number is complete, select a line or lift the receiver. This prompt remains on your display as long as you are on a call you have dialed. To transfer the call, press TRANSFER. 221 busy PRIORITY LATER 9__ QUIT BKSP 95551234 TRANSFER
70 / Making calls Modular ICS 6.0 System Coordinator Guide P0992640 03 Your telephone is already connected to the telephone you are trying to call. Check your active line buttons, and return to that call. Wait for the telephone to be answered. If no one answers, press LATER to use the Ring Again (page 77) or Message (page 120) feature, or press PRIORITY to make a priority call. You cannot use Ring Again on your current call. You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing. The telephone you are calling has Do Not Disturb turned on. Press LATER to use the Ring Again or Messages features, or press PRIORITY to make a priority call. You have dialed a number, but the least expensive route that the system is programmed to use is busy. Unless you release the call, it goes through on a more expensive route. The last number you dialed or the number you saved for Saved Number Redial was a speed dial number that displayed a name rather than the number. The number is dialed correctly, but you cannot see it. You have attempted to use the private line assigned to another user. Enter the digits of the number you want to dial. You have not dialed an external telephone number since the last power interruption or system reset. Either you have no prime line or your prime line is busy. Select a line manually before dialing. You have entered the number of a telephone that is not in service. Already joined Calling 221 PRIORITY LATER Can't ring again Do not disturb PRIORITY LATER Expensive route Hidden number Line denied Line001 TRANSFER No last number No line selected Not in service