Nortel Modular Ics 6.0 System Coordinator Guide

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send messages to analog telephones by pressing ²Ú. 
Depending on the programming setup, the analog telephone 
provides either a Stuttered Dial Tone or a Message Waiting 
Lamp to inform the user of messages pending.
If your reply to a message is forwarded or is answered at 
another telephone using the Call Pickup feature, the message 
remains on your telephone until you cancel it or successfully 
contact the telephone that sent the message.
For analog telephones connected to an ASM, the message 
waiting indicator remains on until the user invokes 
˚£ßÞ. If the analog telephone has the Message 
Reply Enhancement feature set to Yes, the message waiting 
indicator is turned off automatically after the reply call is 
answered no matter from where the call is answered. 
For more information on the Message Reply Enhancement 
feature, see the Norstar Modular ICS 6.0 Installer Guide.
1. Press ²Ú.
2. On a telephone with a two-line display, press ADD
. 
Note: This step is not necessary on a telephone with a one-
line display.
3. Enter the internal number of the person to whom you want 
to send the message. The person’s display reads 
Message for you.
4. On analog telephones connected to an Analog Station 
Module (ASM), the message waiting indicator is activated.
Canceling a message you have sent
1. Press ²£Ú. The display reads Cancel for:. 
2. Enter the internal number of the person to whom you sent 
the message. 
						

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Viewing your messages
You can receive up to four messages from different 
telephones, including your voice message center. A single 
message from your voice message center may pertain to 
several voice messages.
On a telephone with a one-line display
1. Press ²ßÞ. The display shows the first message.
2. Press ¥ or £ to move through your messages.
On a telephone with a two-line display
1. Press MSG
. The display shows your first message.
2. Press NEXT
 to move through your messages.
Replying to a message
You can call the person who sent a message or your voice 
message center while you are viewing the message.
On a telephone with a one-line display
Press â.
On a telephone with a two-line display
Press CALL
.
If you want to call your voice message center using a line other 
than the programmed line, exit your message list and dial the 
voice message center telephone number using normal dialing 
methods. 
						

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Replying to a message using an analog telephone connected 
to an ASM
On an analog telephone connected to an Analog Station 
Module
Press ˚¥ßÞ. The system automatically 
retrieves and connects the user to the oldest message 
sender. (The message can originate from either the 
designated direct-dial telephone or the internal voice mail 
system.)
If the analog telephone has the Message Reply Enhancement 
feature set to Yes, and the sender is the designated direct-dial 
telephone, the message waiting indicator is turned off 
automatically after the reply call is answered, no matter from 
where the call is answered.
For analog telephones connected to an ASM, using the 
Message Waiting Reply feature (˚¥ßÞ), 
retrieves only internal messages sent to the user.
Analog telephones connected to an ASM cannot retrieve 
external messages by using the Message Waiting Reply 
feature (˚¥ßÞ). For external messages, users 
must call back the external voice mail center to retrieve their 
messages. When doing so, the message waiting indicator on 
the analog telephone is turned off automatically. 
						

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Removing items from your message list
You can erase a message while you are viewing it in your 
message list. If the message is from your voice message center, 
this only erases the message notification at your telephone. 
You need to erase the voice message at your voice message 
center. Refer to your voice message center documentation.
On a telephone with a one-line display
Press ³.
On a telephone with a two-line display
Press ERASE
.
Removing items from your message list using an analog 
telephone connected to an ASM
To remove both internal and external messages on an analog 
telephone connected to an Analog Station Module
Press ˚£ßÞ to invoke the Cancel Message 
Waiting feature.
On analog telephones connected to an ASM, the Cancel 
Message Waiting feature cancels the oldest message received. 
Tip - If there is no voice mail system installed, only the 
designated direct-dial telephone can send messages to an 
analog telephone connected to an Analog Station Module 
(ASM) using 
²Ú. The analog telephone can in turn 
invoke a single digit access code to reach the designated 
direct-dial telephone and retrieve messages.
If the designated direct-dial telephone of an analog telephone 
connected to an Analog Station Module (ASM) is changed, 
messages sent by the previous designated direct-dial 
telephone are kept in the incoming message list of the analog 
telephone until they are retrieved. 
						

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The system no longer provides either a Stuttered Dial Tone or 
a Message Waiting Lamp if there are no messages pending.
Viewing messages you have sent
On a telephone with a two-line display, you can view the 
messages you have sent.
1. Press ²Ú.
2. Press SHOW
 to display your first sent message. 
3. Press NEXT
 to move through your sent messages.
Displays
You have entered an invalid number when 
attempting to cancel a message.
You have cleared an external message 
from your message waiting list. The 
message itself exists in your voice 
message center until you erase it there.
You are trying to call from your message 
waiting list. The line that you want to use is 
being used by the identified Norstar user.
You are viewing your message list. The 
display shows the number and name of the 
line that was used for your voice mail 
message.
You have tried to send a message to an 
invalid internal number or to a telephone 
that is out of service.
SHOW appears only if you have 
outstanding messages. Press
 SHOW to 
review messages you have sent. Press
 A DD 
to send a new message.
Enter the internal number of the telephone 
to which you want to send a message.
Cancel denied
Cleared>LINENAM
NEXT
In use:  221
L001:LINENAMVMsg
NEXT CALL CLEAR
Message denied
Message list
SHOW ADD EXIT
Message to: 
						

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Using Voice Call
²ßß
Use this feature to make an announcement or begin a 
conversation through the speaker of another telephone in the 
system.
You have one or more messages and one 
or more new Call Logs. Press 
²¡âß 
to change the first line of the display to the 
current time and date.
You have no line button free with which to 
reply to a message.
There has been no number programmed 
for the voice message center. Contact your 
voice messaging service provider.
You are at the beginning of your list of 
messages. Press 
NEXT to move through 
your messages.
You are trying to send a message to a user 
whose message waiting list is full.
You have tried to send a message but list 
of sent messages on your set is full. Cancel 
one of the messages you have sent, if 
possible, or wait until you have received  a 
reply to one of those messages.
For other displays, see Common feature displays on page 247.
Tip - Hunt Groups cannot accept voice calls. Answer buttons 
have no appearances for voice calls, and the set does not ring 
for voice calls. For more information on Hunt Groups see 
Programming Hunt Groups on page 161. For more information 
on Answer buttons see Answer buttons on page 56.
Messages & Calls
MSG CALLS
No button free
No number stored
Start of list
NEXT
Their list full
Your list full 
						

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Muting Voice Call tones
When a voice call begins at your telephone, you hear a beep 
every 15 seconds as a reminder that the microphone is on.
To stop it from beeping, pick up the receiver or press  the key 
marked Handsfree/Mute.
Answering a Voice Call with Handsfree
If Handsfree Answerback is assigned to your telephone, you 
can respond to a voice call without touching the telephone . 
Handsfree Answerback is not available to the M7100 or the 
T7100 sets.
When someone makes a voice call to you, simply start talking. 
Your telephone’s microphone picks up your voice.
Once you have answered a voice call, you can put it on hold, 
transfer it, or otherwise treat it as a normal call.
Blocking Voice Calls using Voice Call Deny
²¡¡
Use this feature to prevent voice calls to your set. The result is 
that Voice calls ring like regular internal calls. Your other calls 
proceed normally. 
Canceling Voice Call Deny
Press ²£¡¡. 
						

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Displays
Dial the internal number or press the 
internal autodial button of the person to 
whom you want to speak.
Your handsfree microphone is muted. 
Press the key marked Handsfree/mute 
or pickup your receiver to respond to the 
voice call.
The telephone receiving the call cannot 
accept voice calls for one of the following 
reasons: it is active or ringing with 
another call; Call Forward is turned on; 
Do Not Disturb is turned on; Voice Call 
Deny is turned on; it is not a Norstar 
telephone.
Your call proceeds automatically as a 
regular ringing call.
The line is open for you to speak.
Dial voice call
Microphone muted
No voice call
Voice call 
						

							P0992640 03 Modular ICS 6.0 System Coordinator Guide
Tracking your incoming calls
Using Call Log
Telephones can automatically log Call Display information for 
calls on an external line. The line must appear on that 
telephone but it does not have to be a ringing line.
If your system is equipped with the appropriate equipment and 
you have subscribed to the call information feature supplied by 
your service provider, you are able to capture information 
about incoming callers in your call log. The same feature is 
supplied by an ISDN service package that comes with calling 
line identification (CLID).
Call Log creates a record of incoming external calls. For each 
call the log can contain: 
sequence number in the Call Log
name and number of the caller
indication if the call was long distance
indication if the call was answered, and identify who 
answered it
time and date of the call
number of repeated calls from the same source
name of the line that the call came in on
Call Log can help you to
keep track of abandoned or unanswered calls
track patterns for your callers, for example, volume of calls 
and geographical location of calls
record caller information quickly and accurately
build a personal telephone directory from log items 
						

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The long distance indicator and the name and number of the 
call may not be shown in the log. This information depends on 
the Call Display services provided by your local telephone 
company and the local telephone company of the caller.
To use the features on the following pages, your telephone 
must be have spaces available in its Call log. Your installer or 
customer service representative programs each telephone with 
an appropriate number of spaces. 
Call Log options
With this feature, you can select the type of calls to be stored 
in your Call Log. Choose from four Autolog options: No one 
answered, Unanswerd by me, Log all calls, No 
autologging. 
1. Press ²¥¡Ý. The display shows the current 
option.
2. Press £ or NEXT
 to change the option.
3. Press ² or OK
 to select the display option.
Logging a call manually
²¡ÚÜ
If your calls are not automatically logged, you can manually 
log call information when you are connected to an external 
call. Storing information for your current call can be helpful in 
many situations. 
For example, you may want to
record caller information without using paper and pencil
record only selected calls of your choice, rather than 
relying on the automatic Call Log
quickly record caller information before a caller hangs up