Nortel Modular Ics 6.0 System Coordinator Guide
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Forwarding your calls / 111 P0992640 03 Modular ICS 6.0 System Coordinator Guide Canceling Line Redirection When you are ready to resume service, use this procedure to cancel line redirection. 1. Press ²£¡Ý. 2. Select the lines you no longer want to be redirected. Allowing a telephone to redirect calls You can use programming to determine if a set can use the redirect calls feature and turn it on or off. You need the programming template found at the front of this guide. See Getting started with Norstar on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press “ four times. The display reads Allow redirect:. 6. Press CHANGE to select Y (Yes) or N (No). Tip - The system does not check that the number you give for line redirection is a valid one. If you redirect to an invalid number, redirection fails. Using an autodial button to enter the redirection number helps avoid this possibility. An autodial button used for line redirection must be programmed to use a specific line.
112 / Forwarding your calls Modular ICS 6.0 System Coordinator Guide P0992640 03 Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly (200 milliseconds) when a call is redirected to one of the lines assigned to it. You need the programming template found at the front of this guide. See Getting started with Norstar on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press “ three times. The display reads Redirect ring:. 6. Press CHANGE to select Y (Yes) or N (No). Displays while redirecting lines Tip - If a telephone has redirect ring enabled, it rings briefly for redirected calls on one of its lines even if another telephone set up the line redirection. You selected the intercom button as the facility to place the call on. Enter a line pool code or a destination code. Press ¥ or ADD to begin redirection. Press £ or REMOVE to cancel a previous redirection. Intercom Line Redirection QUIT ADD REMOVE
Forwarding your calls / 113 P0992640 03 Modular ICS 6.0 System Coordinator Guide Displays while canceling redirection You have one external line on your set, but you need a second line to perform line redirection. Redirect your external line using a line pool as the outgoing line. You are attempting to redirect a line and the line you have chosen is the outgoing line you have selected as a destination. You cannot redirect a line to itself. Select another line. Enter a valid line pool access code. You have attempted to redirect a line, but someone else has already redirected that line. Press ¥ or OVERRIDE to override the previous redirection and redirect the line as you want. You can redirect calls only on individual lines. Select the line that is used to redirect calls out of the system. Press the lines to be redirected. To undo a line selection, press it again. Press ALL to redirect all your lines. Continue to press the lines to be redirected. Press ³ or OK when you are finished. The line you are attempting to redirect cannot be redirected because the hardware does not support redirection. Press the lines that are no longer to be redirected. The lines light up as you press them. Once you cancel redirection for a line you cannot restore it by pressing the line again. Press ALL to cancel redirection for all your lines. To end, press ³ or OK. Continue to press the lines that are no longer to be redirected. Press ³ or OK when you are finished. No line to use Outgoing line Pool code: ___ QUIT Redir by 221 OVERRIDE Redirect denied Select line out QUIT Select line(s) QUIT ALL Select line(s) ALL OK Unequipped line Select line(s) QUIT ALL Select line(s) ALL OK
114 / Forwarding your calls Modular ICS 6.0 System Coordinator Guide P0992640 03 How Line Redirection is different from Call Forward Call Forward forwards all calls that arrive at a particular telephone to another telephone within the Norstar system. Line Redirection redirects only the lines you specify, no matter which telephones they appear on, to a telephone outside the Norstar system. Line Redirection takes precedence over Call Forward. Using Line Redirection You redirect lines at a telephone, but once redirected, the lines are redirected for the entire system. You can redirect only lines that appear at line buttons on your telephone. You can answer the telephone if it rings while you are in the middle of programming Line Redirection, but none of the Norstar call handling features are available until the feature times out. If you need to use a Norstar feature to process the call, quit Line Redirection programming by pressing ². Do not press ¨ or you disconnect the call you are trying to process. While you are programming Line Redirection you do not receive any indication of calls that do not actually ring at your telephone. Be careful to avoid redirection loops. If for example, you redirect your lines to your branch office and your branch office redirects its lines to you, you can create a redirection loop. If these calls are long distance, you end up paying charges. For other displays, see Common feature displays on page 247.
Forwarding your calls / 115 P0992640 03 Modular ICS 6.0 System Coordinator Guide In certain situations, callers may experience lower volume levels when you redirect calls to an external location. Centralized voice mail and auto attendant How centralized voice mail and auto attendant systems are accessed, depends on which node users are attached. Using a centralized voice mail system If your system is part of a network that uses just one Meridian voice mail or Norstar voice mail system, how the users access the system will depend on which node they reside. Users with telephones attached to the same system as the voice mail system use the internal prompts (F981) to access messages. Users with telephones attached to any other nodes, will be prompted to enter a mailbox number, then a password and the # key at the end of the sequence. The subsequent voice prompts will be the same ones that the users encounter when they dial into a system from a remote site.
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P0992640 03 Modular ICS 6.0 System Coordinator Guide Communicating in the office Paging Paging allows you to make announcements over the Norstar system using the telephone speakers, or your loudspeaker system, if one is available. Making a page announcement 1. Press ²ßâ. 2. Choose a page type. Page types are: Ú through the telephone speakers (internal page) Û through an external speaker (external page) Ü both internal and external (combined page) 3. If necessary, choose a zone. 4. Make your announcement. 5. Press ¨. Page zone 0 is all zones. Tip - Instead of entering the Page feature code followed by the page type, you can enter the following shortcut codes. Internal²ßÚ and zone (0 to 6) External²ßÛ (code 2 has no zones) Combined ²ßÜ and zone (0 to 6)
118 / Communicating in the office Modular ICS 6.0 System Coordinator Guide P0992640 03 Activating and deactivating the ability to page You need the programming template found at the front of this guide. See Getting started with Norstar on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press ‘ seven times. The display reads Paging. 6. Press CHANGE to select the setting: Y(Yes) or N(No). Creating page zones Each telephone can be assigned to one of six zones for receiving pages. You need the programming template. See Getting started with Norstar on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. Tip - Hunt Group DNs cannot be included in a page zone. For more information on Hunt Groups see Programming Hunt Groups on page 161.
Communicating in the office / 119 P0992640 03 Modular ICS 6.0 System Coordinator Guide 4. Press ≠ twice. 5. Press ‘ six times. The display reads Page Zone. 6. Press CHANGE to select the setting: 1, 2, 3,4, 5, 6 orNone. You can make a telephone part of a page zone only if the telephone has paging set to Y (Yes). A zone is any set of Norstar telephones that you want to group together for paging, regardless of their location. The maximum number of sets in a page zone is 50. Your installer programs whether a tone sounds before a page begins, and the maximum number of seconds a page can last before it is automatically turned off. Displays Tip - Make sure that everyone who needs to make page announcements has a list showing which telephones are in which page zones. Enter this information into your Modular ICS 6.0 Programming Record. Enter the desired page zone number (0- 6) or press ALL. You have entered a page zone code that is not between 0 and 6. Select the type of page you want. See the list in Making a page announcement on page 117. The time allotted for paging has expired. You are making a page. The display shows the page zone you have chosen. Press ² or ¨ when you are finished. A page is already being made in the page zone you have requested. For other displays, see Common feature displays on page 247. Enter zone:___ ALL Invalid zone Page choice: SETS SPKR BOTH Page timeout Paging ALL Paging busy
120 / Communicating in the office Modular ICS 6.0 System Coordinator Guide P0992640 03 Using Page with external paging equipment When you make a page that uses external paging equipment — external page or combined page — the Long Tones feature is automatically activated for the external paging system only. This allows you to control optional equipment with the Long Tones feature. Sending messages The Messages feature allows you to leave a message on the display of another digital set or to analog telephones connected to an Analog Station Module (ASM). The Messages feature indicates if you have any messages waiting. The Messages feature uses a message waiting list to keep a record of your internal messages and your external voice mail messages if you subscribe to a voice message service with visual message waiting indication. Sending a message You can leave a message on the display of another telephone in your Norstar system. You can send up to four messages to different telephones, including your voice message center. If your telephone is a direct-dial telephone or a central answering position (CAP), you can send up to 30 messages. Only the designated direct-dial telephone for an analog telephone connected to an Analog Station Module (ASM) can Tip - You can make an announcement to one person by placing a voice call to their telephone.