Nortel Compact Ics 6.1 System Coordinator Guide
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Answering calls / 71 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Checking call length using Call Duration Timer By pressing ²àà, you can see how long you spent on your last call, or how long you have been on your present call. Displays Disconnecting by accident If you accidentally drop the handset back into the telephone cradle while answering a call, you can quickly retrieve the call. Pick up the handset again or press the button labeled handsfree/mute within one second to be reconnected to your call. The display shows the last call you made, or the current call, and the total elapsed time in minutes and seconds. You parked your last call. The display shows the length of time the call was parked. You cannot see the length of time a call was parked unless the call is active at your telephone or has just been released by your telephone. 21 02:47 Line001 01:45
72 / Answering calls Com pact ICS 6.1 System Coordinator Guide P0603544 02
P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Making calls There are many ways to make a call, depending on the programming and the type of call, as follows: Pick up the handset and dial. The Norstar system supports three methods of dialing. See ‘‘Changing how you dial your calls’’ on page 77. Pick up the handset, press a line button, and dial, if the call is not on your prime line. Press the button labeled handsfree/mute and dial to talk without using the handset. See ‘‘Using handsfree/mute’’ on page 65. Press the handsfree button, press a line button, and dial to talk without the handset and if the call is not on your prime line. Press a line button and dial to talk without the handset and if automatic handsfree is assigned to your telephone. Use one of the features that make dialing easier. See ‘‘Storing a number on a memory button for Autodial’’ on page 97. Displays The telephone you have called has no internal lines available. Press LATER to use the Ring Again or Message features or press PRIORITY to make a priority call. You are dialing using Pre-Dial. To erase an incorrect digit, press the left end of à or BKSP. When the number is complete, select a line or lift the handset. This prompt remains on your display as long as you are on a call you have dialed. To transfer the call, press TRANSFER. Your telephone is already connected to the telephone you are trying to call. Check your active line buttons, and return to that call. 21 busy PRIORITY LATER 9__ QUIT BKSP 95551234 TRANSFER Already joined
74 / Making calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 Wait for the telephone to be answered. If no one answers, press LATER to use the Ring Again (page 80) or Message (page 132) feature, or press PRIORITY to make a priority call. You cannot use Ring Again on your current call. You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing. The telephone you are calling has Do Not Disturb turned on. Press LATER to use the Ring Again or Messages features, or press PRIORITY to make a priority call. You have dialed a number, but the least expensive route that the system is programmed to use is busy. Unless you release the call, it goes through on a more expensive route. The last number you dialed or the number you saved for Saved Number Redial was a speed dial number that displayed a name rather than the number. The number is dialed correctly, but you cannot see it. You have attempted to use someone elses private line. Enter the digits of the number you want to dial. You have not dialed an external telephone number since the last power interruption or system reset. Either you have no prime line or your prime line is busy. Select a line manually before dialing. You have entered the number of a telephone that is not in service. The telephone you have called is on another call. Press LATER to use the Ring Again or Message features. The call you are trying to make has been restricted in programming. A possible reason is time-of-day restrictions on certain calls. Calling 21 PRIORITY LATER Can't ring again Do not disturb PRIORITY LATER Expensive route Hidden number Line denied Line001 TRANSFER No last number No line selected Not in service On another call LATER Restricted call
Making calls / 75 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Choosing a line using a line button You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons allows you immediate access to more than one line. The M7100 and T7100 telephones have two intercom paths which are used instead of line buttons to answer and make calls. Each M7100 or T7100 telephone can be assigned two lines. You can press ³ to switch between two calls, one active and one on hold. Line pools A line pool is a group of external lines that can be shared by many telephones. You can use a line in a line pool to make an external call. The Norstar Compact ICS can have three line pools, and a telephone can be programmed to access any number of them. A line pool access code is a number you dial to get a line pool. The access code can be up to four digits long. You can have several different line pools for your system, each one giving you access to a different set of external lines. It is one way of sharing lines across telephones in a system. A destination code is similar to a line pool access code, except that the line pools have been assigned to specific routing information. The destination Press YES to use Ring Again. Press NO to send a message. See ‘‘Sending a message’’ on page 132 and ‘‘Turning on Ring Again’’ on page 80. Either you have no prime line, or the prime line is in use, or the line programmed for an autodial number, speed dial number, or Hotline is in use. Select a line and dial again. Press YES to send a message. See Messages. For other displays, see ‘‘Common feature displays’’ on page 253. Ring Again? YES NO EXIT Select a line Send message? YES NO
76 / Making calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 code is used in the same way as the line pool access code, but you may need to dial fewer following numbers if the route is set up to automatically dial part of the call number. Your installer or customer service representative programs the line pool access codes and destination codes and gives each telephone access to the relevant line pools. Everyone in the office should have a list of the line pool access codes and destination codes for the line pools their telephones can use. Using a line pool to make a call 1. Press ²ßÝ. 2. Enter a line pool access code. If you have a free internal line, you can make a call using a line pool without entering the feature code first. 1. Select an internal line (intercom). 2. Dial the line pool access code. Programming a memory button with a line pool feature code When you program a button with the line pool feature code, you must enter a line pool access code after the feature code. The programmed line pool button accesses a specific line pool, not the line pool feature. See ‘‘Programming feature buttons’’ on page 149 for more information. If you program a button with an indicator to access a line pool, when all the lines in a line pool are busy, the indicator for the line pool button turns on. The indicator turns off when a line becomes available. Tip - If no lines are available in the line pool, you can use Ring Again at the busy tone. You are notified when a line in the line pool becomes available. See ‘‘Using Ring Again’’ on page 80.
Making calls / 77 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Making calls from an ISDN terminal ISDN terminals do not have line keys or intercom keys as do Norstar and BST telephones. To make an outgoing call from an ISDN terminal, access an external line by entering a line pool code or by using the ARS feature. Changing how you dial your calls 1. Press ²¥¡Û. 2. Press £ or NEXT until the dialing mode you want appears. 3. Press ³ or OK to select the displayed dialing mode. The dialing modes feature code cannot be programmed onto a memory button. Using Standard Dial Standard Dial allows you to make a call by selecting a line and dialing the number. If you have a prime line, it is selected automatically when you lift the handset or press the handsfree button. You cannot use Standard Dial on an M7100 or T7100 telephone unless you pick up the handset first. If you are using either of these telephones, use the Automatic Dial or Pre-dial feature for on-hook dialing. Using Automatic Dial Automatic Dial allows you to dial a number without selecting a line. Your prime line is selected as soon as you start dialing a number. Automatic Dial does not work if your telephone has no prime line or if your prime line is in use. Telephones connected to an analog terminal adapter (ATA) cannot use Automatic Dial.
78 / Making calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 Using Pre-dial Pre-dial allows you to enter a telephone number, check it, then change it before actually making the call. The call is not dialed until you select a line or line pool, or pick up the handset. You can pre-dial both external and internal numbers. You must, however, select the correct type of line (external or internal) for the type of number you have entered. When the internal number you have called is busy Priority Call ²ßá If you get a busy signal or a Do Not Disturb message when you call someone in your office, you can interrupt them. Use this feature for urgent calls only. Tip - If your telephone starts ringing while you are pre-dialing a number, you can stop the ringing by turning on Do Not Disturb ( ²°fi). This does not affect numbers you are entering. You cannot pre-dial a telephone number if all the lines on your telephone are busy. Tip - Priority calls cannot be made to Hunt Group DNs. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171.
Making calls / 79 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Making a priority call 1. Press ²ßá. 2. Wait for a connection, then speak. A person who receives a priority call while on another call has eight seconds to accept or block the call. For information about blocking calls, see ‘‘Using Do Not Disturb’’ on page 201. If the person does nothing, the priority call feature puts their active call, including conference parties, on Exclusive Hold and connects your call. Giving a telephone the ability to make priority calls You need the programming template. See ‘‘Getting started with Norstar’’ on page 15 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press ‘ nine times. The display shows Priority call:. 6. Press CHANGE to choose Y (Yes) or N (No). Displays You tried to place a priority call to another system telephone. The person you called has blocked your call. Try to call later. The party you are calling has eight seconds to decide whether to accept or reject your priority call. The telephone you are calling has already received a priority call or is unable to receive priority calls. Call blocked Please wait Priority denied
80 / Making calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 You can make a priority call only while your telephone displays: Using Ring Again Use Ring Again when you call someone on your Norstar system and their telephone is busy or there is no answer. Ring Again can tell you when they hang up or next use their telephone. You can use Ring Again to tell you when a busy line pool becomes available. Turning on Ring Again Press ²Û before you hang up. Using Ring Again cancels any previous Ring Again requests at your telephone. Canceling Ring Again Press ²£Û to cancel a Ring Again request. Tip - The Ring Again feature cannot be used when calling a Hunt Group DN. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171 21 busy PRIORITY LATER Calling 21 PRIORITY LATER Do not disturb PRIORITY LATER On another call PRIORITY LATER