Nortel Compact Ics 6.1 System Coordinator Guide

							Answering calls / 61
P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
Creating a Conference Call
You can talk to two people at once.
1. Make sure you have two calls, one active and one on hold.
2. Press 
²Ü.
3. Press the appropriate button to retrieve the held call (this is automatic 
on the M7100 and T7100 telephones).
You can create a conference when you are on a call. 
1. Make a second call.
2. Press 
²Ü.
3. Press the button where the first call is on hold to create a conference.
Only the person who established the conference can process the conference 
by using the procedures described in this section.
Disconnecting one party
You can disconnect one party from a conference and continue talking to the 
other. 
On the telephone you are using for system programming:
1. Press the line button of the call that you want to disconnect. The call 
that you want to keep is automatically put on hold. 
2. Press 
¨. The call is disconnected.
3. Press the line button of the held call to speak to the remaining person.
Tip - You can create a conference by releasing privacy 
on a call. See ‘‘Turning Privacy on or off for a call’’ on 
page 70. 
						

							62 / Answering calls
Com pact ICS 6.1 System Coordinator Guide P0603544   02
On an M7100 or T7100 telephone:
1. Press 
²£Ü, to place one caller on hold. Press ³ again, to 
put the caller you want to keep on hold.
2. Press 
¨. The call is disconnected.
3. Press 
³ to speak to the remaining party.
Independently holding two calls
For all telephones except the M7100 and T7100 telephones, you can put the 
two people in a conference call on hold independently so that they cannot 
talk to each other. 
1. Press the line button of one person. The other person is automatically 
put on hold. 
2. Press 
³. The second person is put on hold. 
You can re-establish the conference.
1. Take one call off hold.
2. Press 
²Ü.
3. Take the other call off hold.
Putting a conference on hold
You can put a conference on hold, allowing the other two people to 
continue speaking to each other by pressing 
³.
You can reconnect to the conference by pressing either of the held line 
buttons. For  M7100/T7100 telephones, press 
³.  
						

							Answering calls / 63
P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
Splitting a conference
You can talk with one person while the other person is on hold.
On a T7316, T7316E, M7208, M7310 or M7324 telephone:
1. Press the line button of the person you want to speak to. The other 
person is automatically put on hold. 
On an M7100 or T7100 telephone:
1. Press 
²£Ü. The first party is on hold. 
2. Press 
³, if necessary, to switch parties.
You can re-establish the conference.
1. Press 
²Ü. 
2. Take the held call off hold. This is not necessary for the M7100 or 
T7100 telephone.
Removing yourself from a conference
You can remove yourself from a conference, and connect the other two 
callers through your Norstar system. 
Enter the Transfer feature code 
²àâ.
When you remove yourself from a conference using the Transfer feature, 
and both callers are from outside your system, one of the callers must have 
called you on a disconnect supervised line, or the call is disconnected.
Displays
You are trying to add a fourth party to your 
conference call, or to join two conferences 
together. Release one call from the conference 
before adding another, or keep the two 
conferences separate.
You have put a conference call on hold.
You have tried to make a conference call, but your 
system is already handling its maximum of four 
conference calls.
3 parties only
Conf. on hold
Conference busy 
						

							64 / Answering calls
Com pact ICS 6.1 System Coordinator Guide P0603544   02
Listening to a call as a group
To allow people in your office to listen in on a call using Group Listening, 
press 
²¡âÛ.
Continue to speak to the caller through the telephone handset. The voice of 
the caller broadcasts through the speaker on your telephone. The 
microphone on your telephone is off, so the caller does not hear people in 
your office. 
Canceling Group Listening
Group Listening is canceled automatically when you hang up or when you 
press 
²£¡âÛ.
You are on a conference with the two lines or 
telephones shown. You can drop out of the 
conference and leave the other two parties 
connected (Unsupervised Conference) by 
pressing
 TRANSFER or entering the Transfer feature 
code.
You have activated the Conference feature with 
one call active and another  on hold.  Press the line 
of the call on hold to bring that person into the 
conference.
For other displays, see ‘‘Common feature displays’’ on page 253.
Tip - Keep the handset away from the speaker, or you 
may hear feedback. The higher the volume, the more the 
feedback. Press 
¨ to prevent feedback when hanging 
up.
Line001  21
TRANSFER
Press held line 
						

							Answering calls / 65
P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
Using handsfree/mute
The ability to use handsfree has to be turned on or off for each telephone. 
The type of handsfree can be changed. See ‘‘Changing handsfree for a 
telephone’’ on page 68.
Handsfree must be set to 
Std or Auto in system programming for a 
telephone to be able to use a headset. This programming is performed by 
someone with the Installer password.
If the telephone is set to Auto, the next incoming call defaults to  the voice 
path used by the last call. For instance, if you answered your last call using 
the headset button, the next call will automatically default to the headset if 
you do not make any changes before answering the call. If you plug in a 
headset, the telephone will automatically switch the voice path to headset. 
This will not change the mute status of the call. You can also change the 
voice path by choosing either the handsfree or headset key.
T7316E voice path features: The T7316E telephone must be set to 
Auto 
to allow activate the handsfree, which is located under the dial pad, beside 
the mute and headset keys. 
Answering calls without lifting the handset
1. Press the line button for the ringing call. 
This step is not necessary if you have a prime line assigned to your 
telephone.
2. Press the handsfree button. The internal microphone and speaker are 
automatically turned on.
Note:The T7316E telephone has a handsfree button located below the 
dialpad. This button only works if the telephone is wired to a system 
running version 6.1 or newer software and the 
Handsfree setting in 
programming is set to 
Auto.
Handsfree is not available for an M7100 or a T7100 telephone.
Tip - Direct your voice toward the telephone. The closer 
you are to the telephone, the easier it is for the 
microphone to transmit your voice clearly to your 
listener. 
						

							66 / Answering calls
Com pact ICS 6.1 System Coordinator Guide P0603544   02
Making calls without lifting the handset
1. Press the handsfree button. 
If you do not have a prime line assigned to your telephone, press a line 
button. The internal microphone and speaker are automatically turned 
on.
Note:The T7316E telephone has a handsfree button located below the 
dialpad. This button only works if the telephone is wired to a system 
running version 6.1 or newer software and the 
Handsfree setting in 
programming is set to 
Auto.
2. Dial your call.
3. Speak normally.
Muting handsfree
1. Press the handsfree/mute button to switch off the telephone 
microphone so that you can speak privately to someone in your office 
while you are on a handsfree call.
2. Press the handsfree/mute button to turn the microphone back on again 
and continue your handsfree call.
Note:The T7316 and T7316E telephones have a mute button located 
below the dialpad. Refer to the user card for the telephones for 
specifics about using this button.
Changing a regular call to handsfree
1. Press the handsfree button.
Note:The T7316E telephone has a handsfree button located below the 
dialpad. This button only works if the telephone is wired to a system 
running version 6.1 or newer software.
2. Hang up the handset. 
Changing a handsfree to a regular call
Lift the handset. 
						

							Answering calls / 67
P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
Using handsfree
On models with separate handsfree and mute buttons:
The indicator next to  the handsfree button is solid when you handsfree 
is active and turns off when the telephone is set to handset or headset. 
The indicator next to the Mute button blinks when you mute the 
microphone and turns off when the microphone is open.
Note:Other models of telephones have only one button for both functions. 
In this case, when the telephone is on handsfree and the microphone 
is on, the light is solid. If the telephone is on handsfree and the 
microphone is off, the light flashes.
Wait for your caller to finish speaking before you speak. The microphone 
and speaker cannot both be on at once. The voice of your caller may be cut 
off if you both speak at the same time. Noises such as a tapping pencil 
could be loud enough to turn on your microphone and cut off your callers 
speech.
To prevent a possible echo, keep the area around your telephone free of 
paper and other objects that might screen your microphone. Turning down 
the microphone volume (press the left end of 
à while speaking) 
prevents echoes. When you change the volume level, both the microphone 
and speaker volume are adjusted to prevent feedback problems.
Place the telephone so that any unavoidable local noise (such as an air 
conditioner) is behind it. This limits the amount of disruptive background 
noise.
Tip - In open-concept environments, use the handset 
when handsfree communication is not necessary or 
when you need privacy during a call. Another option is to 
use a headset. 
						

							68 / Answering calls
Com pact ICS 6.1 System Coordinator Guide P0603544   02
Changing handsfree for a telephone
You can program the type of handsfree used with each telephone.
You need the programming template found at the front of this guide. See 
‘‘Getting started with Norstar’’ on page 15 for more information.
1. Press 
²¥¥ÛßßÜÝÝ.
2. Press 
ÛÜßÝß (the default System Coordinator password).
3. Press 
≠ and enter the internal number of the telephone you 
want to program.
4. Press 
≠ twice.
5. Press 
‘ three times.
6. Choose a setting at 
Handsfree: using the CHANGE button. 
There are three ways to set handsfree for an individual telephone:
Both Auto and standard handsfree allow you to use a headset with a Norstar 
or BST telephone. 
Handsfree is not available to the telephone.
You can make or answer a call without having to 
pick up the handset or press the button labeled 
handsfree/mute. The internal microphone and 
speaker of the telephone turn on automatically 
when you press a line or intercom button to make 
or answer a call.
A standard version of handsfree described ‘‘Using 
handsfree/mute’’ on page 65. Not available for 
T7316E telephones.
This prompt appears if you attempt to use 
handsfree or headset and the telephone not been 
configured with 
Auto under Handsfree.
For other displays, see ‘‘Common feature displays’’ on page 253.
Handsfree:None
CHANGE
Handsfree:Auto
CHANGE
Handsfree:Std
CHANGE
Need Handsfree 
						

							Answering calls / 69
P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
A handsfree/mute button is automatically assigned to a Norstar or BST 
telephone that is programmed with handsfree and is always located in the 
lower right-hand corner of the numeric dialpad. 
For  T7208 and T7316 telephones, this button is a handsfree-only button. 
The mute button is in a separate location on the telephone.
The handsfree setting for T7316E only displays 
Auto or None. The 
handsfree button on this set is located under the dialpad. If 
Handsfree is 
set to 
None, the handsfree button does not function. Also, if the T7316E is 
attached to a system with software older than version 6.1, it acts like the 
T7316 telephone, and the handsfree button is not active.
Changing handsfree answerback for a telephone
Handsfree answerback allows you to answer a voice call without lifting the 
handset. 
It is always turned off for an M7100 or T7100 telephone.
You can turn handsfree answerback on or off for a telephone that is 
programmed to use handsfree.
You need the programming template found at the front of this guide. See 
‘‘Getting started with Norstar’’ on page 15 for more information.
1. Press 
²¥¥ÛßßÜÝÝ.
2. Press 
ÛÜßÝß (the default System Coordinator password).
3. Press 
≠ and enter the internal number of the telephone you 
want to program.
4. Press 
≠ twice.
5. Press 
‘ four times.
6. Choose a setting (Yes or No) at 
HF answerback: using the CHANGE 
button.  
						

							70 / Answering calls
Com pact ICS 6.1 System Coordinator Guide P0603544   02
Turning Privacy on or off for a call
²¡Ü
Lines in your system can be configured to have automatic privacy. If a line 
is not programmed with privacy, anyone with the line assigned to their 
telephone can join your call by pressing the line button. If a line is 
programmed with privacy, only one person at a time can use the line.
Privacy control cannot be used on internal or conference calls.
When another telephone joins a call, the participants on the call hear a tone, 
and a message appears on the telephone display. You cannot join a call 
without this tone being heard.
Creating a conference by releasing privacy
If a line is programmed with privacy, you can turn privacy off to allow 
another person with the same line to join in your conversation and form a 
conference. All the rules applicable to a conference apply except there is 
only one line in use, instead of the normal two. This means that  you  cannot 
split a conference set up using Privacy.
1. Press 
²¡Ü.
2. Tell the other person to  press the line button and join your 
conversation.
Only two Norstar system telephones in addition to the external caller can 
take part in this kind of conference.
Making a call private
If a line is programmed to not have privacy, you can turn privacy on for a 
call, preventing other people with the same line from joining your 
conversation.
Press 
²¡Ü.