Nortel Compact Ics 6.1 System Coordinator Guide
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Forwarding your calls / 121 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Forward on busy Forward on busy redirects your calls to another telephone on your Norstar system when you are busy on a call, or when you have Do Not Disturb activated at your telephone. For step-by-step instructions, see ‘‘Making changes to Call Forward on Busy’’ on page 39. Line Redirection takes precedence over Forward on busy. Calls that are redirected by Line Redirection are not affected by any Call Forward features or Call Forward programming. Telephones that have Forward on busy active can receive priority calls. If you are busy on a target line call, another call to that target line is redirected to the prime telephone for that target line. DND on Busy When you are busy on a call and a second call comes in, your telephone rings softly to alert you to the second call. If you find this second ring distracting, you can have the system prevent a second call from disturbing you by assigning Do Not Disturb (DND) on Busy to your extension. When DND on Busy is turned on for the telephone, internal and private network callers hear a busy tone instead of ringing when you are on the telephone. External callers are transferred to the prime set used in your system. For step-by-step instructions, see ‘‘Making Changes to Do Not Disturb on Busy’’ on page 40. If you use DND on Busy, the line indicator for an external incoming call flashes, but your telephone does not ring. Tip - If the telephone is a member of a Hunt Group, the Call Forward on busy feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171.
122 / Forwarding your calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 Forward on busy takes priority over DND on Busy. If an external call uses a target line, the call is processed according to the programming of the target line. If the target line is busy, the caller may hear a busy tone or be routed to the prime set for the target line regardless of the DND on Busy programming for the telephone. Call Forward and Voice Mail If you have a voice mail system and want it to pick up unanswered calls automatically use the internal number of your voice mail as the destination when you program Forward no Answer and Forward on busy, or make the ring delay greater than the delay used by your voice mail system, if your voice messaging system or service automatically retrieves calls. Displays Tip - If a telephone is a member of a Hunt Group, and the telephone activates this feature, the telephone does not receive notification of incoming Hunt Group calls while on a call. The DND on busy feature overrides the Hunt Group. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171. There are several reasons why you may get this message. For instance, you cannot forward your calls to a telephone that has been forwarded to your telephone. Your calls are being forwarded to telephone 21. Two or more telephones are linked in a forwarding chain, and one of them is out of service or is being used for programming. For other displays, see ‘‘Common feature displays’’ on page 253. Forward denied Forward>21 CANCL Not in service
Forwarding your calls / 123 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Line Redirection Line Redirection allows you to send your external calls to a telephone outside the office. You may choose to redirect all your external lines or only some of them. Line Redirection takes precedence over the Call Forward feature. If both features are active on a telephone, incoming external calls on redirected lines are routed to the specified Selective Line Redirection (SLR) external destination. Incoming internal calls are forwarded to the specified Call Forward destination. You cannot use the Line Redirection feature at either M7100 or T7100 telephones, or a telephone connected to an ATA. Turning on Line Redirection 1. Press ²¡Ý. 2. Select the outgoing line to be used for redirected calls. 3. Enter the number to which calls are to be redirected (the ways you can do this are listed below). 4. Select the lines to be redirected. Enter the telephone number to which you want to redirect calls by using one of the following methods. Press an external autodial button. Enter an external telephone number (using no more than 24 digits) then press ³ or OK. Press ³ or OK if the line you have chosen as the outgoing line is a private network line that does not require you to dial digits. If you use ALL to redirect all your lines, it is important that you wait until all the lines on your telephone light up before pressing ³ or OK. If you press ³ or OK before all the lines light up, those lines not lit are not redirected.
124 / Forwarding your calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 Canceling Line Redirection 1. Press ²£¡Ý. 2. Select the lines you no longer want to be redirected. Allowing a telephone to redirect calls You can turn the redirect calls feature on and off. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press “ three times. The display shows Allow redirect:. 6. Press CHANGE to select Y (Yes) or N (No). Tip - The line chosen for redirecting calls on other lines can be used normally when it is not busy on a redirected call. To avoid redirection failing because the chosen line is in use, choose a line pool with several lines in it. The system does not check that the number you give for line redirection is a valid one. If you redirect to an invalid number, redirection fails. Using an autodial button to enter the redirection number helps avoid this possibility. An autodial button used for line redirection must be programmed to use a specific line.
Forwarding your calls / 125 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly (200 milliseconds) when a call is redirected on one of its lines. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press “ twice. The display shows Redirect ring:. 6. Press CHANGE to select Y (Yes) or N (No). Displays while redirecting lines Tip - If a telephone has redirect ring enabled, it rings briefly for redirected calls on one of its lines even if another telephone set up the line redirection. You selected the intercom button as the facility to place the call on. Enter a line pool code or a destination code. Press ¥ or ADD to begin redirection. Press £ or REMOVE to cancel a previous redirection. You have one external line on your telephone, but you need a second line to perform line redirection. Redirect your external line using a line pool as the outgoing line. You are attempting to redirect a line and the line you have chosen is the outgoing line you have selected as a destination. You cannot redirect a line to itself. Select another line. Intercom Line Redirection QUIT ADD REMOVE No line to use Outgoing line
126 / Forwarding your calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 Displays while canceling redirection Enter a valid line pool access code. You have attempted to redirect a line, but someone else has already redirected that line. Press ¥ or OVERRIDE to override the previous redirection and redirect the line as you want. You can redirect calls only on individual lines. Select the line to be used to redirect calls out of the system. Press the lines to be redirected. To undo a line selection, press it again. Press ALL to redirect all your lines. Continue to press the lines to be redirected. Press ³ or OK when you are finished. The line you are attempting to redirect cannot be redirected because the hardware does not support redirection. Press the lines that are no longer to be redirected. The lines light up as you press them. Once you cancel redirection for a line you cannot restore it by pressing the line again. Press ALL to cancel redirection for all your lines. When you are finished, press ³ or OK. Continue to press the lines that are no longer to be redirected. Press ³ or OK when you are finished. For other displays, see ‘‘Common feature displays’’ on page 253. Pool code: ___ QUIT Redir by 21 OVERRIDE Redirect denied Select line out QUIT Select line(s) QUIT ALL Select line(s) ALL OK Unequipped line Select line(s) QUIT ALL Select line(s) ALL OK
Forwarding your calls / 127 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide How Line Redirection is different from Call Forward Call Forward forwards all calls that arrive at a particular telephone to another telephone within the Norstar system or over external ISDN lines. Line Redirection redirects only calls coming in on the lines that you redirect, no matter which telephones they appear on, to a telephone outside the Norstar system. Line Redirection takes precedence over Call Forward. Using Line Redirection You redirect lines at a telephone, but once redirected, the lines are redirected for the entire system. You can only redirect lines that appear at line buttons on your telephone. You can answer the telephone if it rings while you are in the middle of programming Line Redirection, but none of the Norstar call handling features are available until the feature times out. If you need to use a Norstar feature to process the call, quit Line Redirection programming by pressing ². Do not press ¨ or you disconnect the call you are trying to process. While you are programming Line Redirection you do not receive any indication of calls that do not actually ring at your telephone. Be careful to avoid redirection loops. If for example, you redirect your lines to your branch office and your branch office redirects its lines to you, you can create a redirection loop. If these calls are long distance, you end up paying charges. In certain situations, callers may experience lower volume levels when you redirect calls to an external location.
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P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Communicating in the office Paging ²ßâ Paging allows you to make announcements over the Norstar system using the telephone speakers, or your loudspeaker system, if one is available. Making a page announcement 1. Press ²ßâ. 2. Choose a page type. Page types are: ⁄ through the telephone speakers (internal page) ¤ through an external speaker (external page) ‹ both internal and external (combined page) 3. If necessary, choose a zone. 4. Make your announcement. 5. Press ¨. Tip - Instead of entering the Page feature code followed by the page type, you can enter the following shortcut codes. Internal²ßÚ and zone (1 to 3) External²ßÛ (code 2 has no zones) Combined ²ßÜ and zone (1 to 3)
130 / Communicating in the office Com pact ICS 6.1 System Coordinator Guide P0603544 02 Activating and deactivating the ability to page You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press ‘ seven times. The display shows Paging. 6. Press CHANGE to select the setting: Y (Yes) or N (No). Creating page zones Each telephone can be assigned to one of three zones for receiving pages. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press ‘ six times. The display shows Page Zone. 6. Press CHANGE to select the setting: 1, 2, 3, or None. You can make a telephone part of a page zone only if the telephone has paging set to Y (Yes). Tip - Hunt Group DNs cannot be included in a page zone. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171.