Nortel Compact Ics 6.1 System Coordinator Guide
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1-800-4 NORTEL www.nortel.com/norstar P0603544 02 Printed in Canada Norstar and Meridian are trademarks of Nortel Networks © Copyright Nortel Networks 2003 Compact ICS 6.1 System Coordinator Guide
P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Table of Contents Getting started with Norstar 15 Using this guide 15 Understanding programming 15 Before you start 16 What you’ll need to do programming 17 Using Buttons 17 Using the buttons under the display 20 The programming overlay 21 A map for working in programming 24 Programming map (page 1) 25 Starting and ending a session 27 Ending a session 28 Frequently used programming operations 29 Changing the time and date on the display 29 Adding or changing a system speed dial 31 Program a name for a speed dial 33 Changing the name of a telephone 34 Changing the name of a line 36 Making changes to Call Forward No Answer 37 Making changes to Call Forward on Busy 39 Making Changes to Do Not Disturb on Busy 40 What would you like to do next? 42 Answering calls 43 Answering incoming calls with Hunt Groups 43 Answering an incoming call 43 Line buttons 44 What line indicators mean 44 Rings you may hear 45 Sorting calls by distinctive ring patterns 46
iv / Table of Contents Com pact ICS 6.1 System Coordinator Guide P0603544 02 Answering calls at a prime telephone 46 Expanding telephone button capacity 47 Using a CAP module 48 Using a KIM as a central answer position 49 Release button 53 Hearing aid compatibility 53 Viewing information about a call on the display 54 Using Call Information for a particular call 54 Displaying Call Information before or after answering 55 Displaying Call Information for a call on hold 55 Making Call Display information appear automatically at a telephone 56 Changing what information is shown first about a call 56 Picking up a call ringing at another telephone 57 Answering any ringing telephone using Directed Picku p 57 Answering any ringing telephone using Group Picku p 57 Changing a pickup group for a set 58 Answering a call using Trunk Answer 59 Answer DNs and Answer keys 60 Creating a Conference Call 61 Disconnecting one p a rty 61 Independently holding two calls 62 Putting a conference on hold 62 Splitting a conference 63 Removing yourself from a conference 63 Listening to a call as a group 64 Canceling Group Listening 64 Using handsfree/mute 65 Answering calls without lifting the handset 65 Making calls without lifting the handset 66 Muting handsfree 66 Changing a regular call to handsfree 66 Changing a handsfree to a regular call 66 Using handsfree 67 Changing handsfree for a telephone 68
Table of Contents / v P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Changing handsfree answerback for a telephone 69 Turning Privacy on or off for a call 70 Creating a conference by releasing privacy 70 Making a call private 70 Checking call length using Call Duration Timer 71 Disconnecting by accident 71 Making calls 73 Choosing a line using a line button 75 Line pools 75 Using a line pool to make a call 76 Programming a memory button with a line pool feature code 76 Making calls from an ISDN terminal 77 Changing how you dial your calls 77 Using Standard Dial 77 Using Automatic Dial 77 Using Pre-dial 78 When the internal number you have called is busy 78 Priority Call 78 Using Ring Again 80 Auto Attendant 83 System Answer 83 Custom Call Routing (CCR) 84 CCR groups 84 Direct extension dialing 85 Customizing System Answer and CCR 85 Turning System Answer on or off 86 Turning CCR on or off 87 Choosing the attendant telephone 87 Changing the language for System Answer and CCR 88 Setting ring delay before System Answer takes a call 89 Setting the ring delay before CCR greeting answers 89 Adding/removing telephones from CCR groups 90
vi / Table of Contents Com pact ICS 6.1 System Coordinator Guide P0603544 02 Using the pre-recorded greetings 91 Using customized greetings for System Answer and CCR 91 Time available for customized greetings 93 Recording customized greetings for System Answer and CCR greetings 94 Programming or changing CCR destinations 96 Testing your custom System Answer and CCR 96 Time savers for making calls 97 Storing a number on a me mory button for Autodial 97 Using intercom as the line for Autodial 98 Using Last Number Redial 99 Preventing a telephone from using Last Number Redial 99 Using Speed Dial 100 Changing and adding System Speed Dials 101 Adding or changing a User Speed Dial 101 Making a speed dial call 102 Using Saved Number Redial 103 Saving a number 103 Dialing a saved number 103 Preventing a telephone from using Saved Number Redial 103 Handling many calls at once 105 Using Hold 105 Retrieving a held call 105 Holding automatically 105 Listening on hold 105 Holding a call exclusively 106 Using Call Queuing 106 Using system-wide call appearance (SWCA) 107 Incoming calls 108 Outgoing calls 109 No free call keys 110 Transferring calls 111 Using the transfer feature 111
Table of Contents / vii P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Transferring a call 111 Transferring external calls 112 Canceling a transfer 112 Using Camp-on 114 Parking a call 115 Retrieving a parked call 115 Using Call Park 116 Using Callback 117 Forwarding your calls 119 Forwarding your calls to with Norstar 119 Canceling Call Forward 119 Using Call Forward at your telephone 119 Overriding Call Forward 120 Changing the automatic Call Forward settings 120 Changing Forward no answer 120 Changing the delay before a call is forwarded 120 Forward on busy 121 DND on Busy 121 Call Forward and Voice Mail 122 Line Redirection 123 Turning on Line Redirection 123 Canceling Line Redirection 124 Allowing a telephone to redirect calls 124 Turning the redirect ring for a telephone on or off 125 How Line Redirection is different from Call Forward 127 Using Line Redirection 127 Communicating in the office 129 Paging 129 Making a page announcement 129 Activating and deactivating the ability to page 130 Creating page zones 130 Using Page with external paging equipment 132 Sending messages using the display 132 Sending a message 132
viii / Table of Contents Com pact ICS 6.1 System Coordinator Guide P0603544 02 Canceling a message you have sent 133 Viewing your messages 133 Replying to a message 133 Removing items from your message list 134 Viewing messages you sent 134 Using Voice Call 136 Making a Voice Call 136 Answering a Voice Call without touching your telephone 136 Preventing Voice Calls to your telephone using Voice Call Deny 137 Tracking your incoming calls 139 Using Call Log 139 Call Log options 140 Logging a call manually 140 Deleting old log items (autobumping) 141 Viewing your Call Log 141 Viewing a Call Log item 141 Erasing log items 141 Making a call using Call Log 142 Creating a password to your Call Log 142 Changing your Call Log password 143 Deleting an assigned password 143 Programming a telephone to log calls automatically 143 Using Voice mail 145 Customizing your telephone 147 Finding out what a button does using Button Inquiry 147 Making the display darker or lighter using Contrast adjustment 147 Changing the language on the display 148 Programming a feature code onto a memory button 149 Programming feature buttons 149 Erasing a feature button 149 Labeling your set 151 Applying button labelling 151
Table of Contents / ix P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Business Series Terminals 151 Identifying the telephones 152 T7316E Business Series Terminal button defaults 153 T7316 Business Series Terminal button defaults 155 M7310 telephone button defaults 157 Default button assignments 161 Moving line buttons 162 Changing the type of ring 163 Adjusting the Ring volume 163 Hiding the message or calls indication 163 Restoring the messages and calls indication 163 User Preferences 165 Using User Preferences 165 Changing button programming 166 Changing a User Speed Dial 167 Changing Call Log options 168 Changing how calls are dialed 168 Changing the language used on the display 168 Making the display lighter or darker 168 Changing the ring on the telephone 168 Programming Hunt Groups 171 Adding or removing members from a group 172 Moving members of a group 173 Assigning or unassigning lines to a group 174 Setting the distribution mode 175 Setting the hunt delay 176 Programming busy line setting 176 Programming the queue time-out 177 Programming the overflow set 177 Setting the name 178 Allowing/disallowing an auxiliary ringer 178 Assigning a distinctive ring pattern to a Hunt Group 179 Using Silent Monitor 180
x / Table of Contents Com pact ICS 6.1 System Coordinator Guide P0603544 02 Feature notes 182 Using the Hospitality features 185 Hospitality passwords 185 Desk pswd 185 Cond pswd 186 Room/desk information 186 Programming room information 187 Using the room/set programming 188 Programming the alarm feature 190 Using the Administration set to control alarms 191 Using the alarm 192 Canceling an alarm 192 Turning off an alarm 193 Telephone features 195 Installing Business Series Terminals 195 Mounting a Business Series Terminal on the wall 196 Installing Norstar telephones 198 Naming a telephone or a line 200 Moving telephones 200 Stopping calls from ringing at your telephone: Do Not Disturb (DND) 201 Stopping calls 201 Refusing to answer a call 201 Canceling Do Not Disturb 201 Using Do Not Disturb 201 Using Background Music 202 Turning Background Music off 202 Using the device attached to the internal analog terminal adapter 203 Using a data communication device with th e I-ATA 208 Turning off tones that can interfere with data transmissions 208 Programming answering machines or modems to answer calls automatically 209