Nortel Compact Ics 6.1 System Coordinator Guide

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While a call is being monitored, you can 
choose to:
move to another Hunt group member 
(
OTHER)
join the current conversation (
JOIN)
exit the silent monitoring (
EXIT)
When you join a monitored call, you can 
choose to:
move to another Hunt group member 
(
OTHER)
mute your telephone out of the 
current conversation (this does not 
disconnect silent monitoring) (
JOIN)
exit the silent monitoring (
EXIT)
You tried to start a monitoring session on 
a telephone that does not support the 
feature.
You entered the silent monitor feature 
code without picking up the handset, and 
the telephone does not support handsfree 
operation.
You entered the silent monitor feature 
code on a telephone that already has an 
active call. To continue, you will have to 
put that call on hold, or release it.
You entered your own DN. 
The DN you entered is invalid for your 
system. 
The DN you entered did not respond to the 
system. 
 The DN you entered is not a Hunt Group 
member. 
The DN you entered belongs to another 
Supervisor. You cannot monitor SM 
supervisor telephones. 
The DN you entered belongs to a portable 
telephone or an ISDN terminal. 
OTHER JOIN EXIT
OTHER LEAVE EXIT
Access denied
Needs Handsfree
Release calls
Your number
Invalid number
Not in Service
Not HG member
Supervisor
Not Supported 
						

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Feature notes
You can only monitor external hunt group calls.
You must release all calls on your supervisor telephone before you 
attempt to run a monitoring session.
The DN you choose to monitor must be a designated member of a hunt 
group.
The supervisor telephone can be part of a hunt group. Supervisor 
telephones cannot be monitored.
If the hunt group call gets transferred, the session is dropped because 
the call is no longer a hunt group call.
If any of the parties release the call, the monitoring session is dropped, 
and the supervisor will be prompted to pick another DN to monitor.
To transfer a session to your handset when you start the monitoring 
session in handsfree mode, press the 
OTHER key and re-enter the DN, 
otherwise the session will continue on your telephone speaker.
If your telephone is in Silent Monitor idle mode, and you press the 
Intercom key, the monitoring session will terminate.
You can monitor calls that are forwarded to a hunt group member.
If the call is parked, attached  to a SWCA key, put on  Hold, or camped, 
Silent Monitor will drop the monitoring session and the supervisor will 
receive an indication that the hunt group telephone is now idle.
If the current hunt group call is part of a conference call, it cannot be 
monitored.
You can initiate a session on a Hunt group telephone with Do Not 
Disturb or Auto Privacy are active.
The current call on the telephone you are 
monitoring is either not a Hunt Group call, 
or the call came in on a line key on that 
telephone. 
Note: You should not assign lines which 
are assigned to the hunt group to 
individual hunt group members 
No intercom key is currently available to 
support the feature.
DN: Idle
OTHER EXIT
Need I/C key 
						

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Using a headset automatically defaults Silent Monitor to mute. This is 
the recommended way of using the Silent Monitor feature.
Messages received by the supervisor during a silent monitoring 
session, will not provide an indication on the display.
Attempting to initiate any feature keys on the supervisor set, while a 
session is active, will terminate the silent monitoring session.
A priority call or ring again call will be indicated on the display. The 
monitoring session will terminate if the call is accepted.
If a line is assigned to both a ringing group and a hunt group, calls 
coming in over this line cannot be monitored.
If a voice call coming into a supervisor telephone is accepted, any 
active monitoring session will be released.
T7316 telephones used as supervisor may experience problems using 
mute and unmute when joining or leaving a silent monitor session. 
						

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							P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
Using the Hospitality features
This section describes the Hospitality Services feature which is used to 
administer room and alarm services in small to medium-sized facilities 
such as hotels, motels, or hospitals.
There are three types of sets that make up this type of system:
Common set—this telephone can be found in the lobby, office, or common 
area, and is not associated with a room. This type of telephone is used for 
public access, and cannot access the admin or room features.
Room set—this telephone resides in a specific room and can be used by 
both guests and cleaning staff to set alarms or to indicate room condition. 
Up to five telephones can be assigned to the same room number, such as 
for fax lines, internet dial-up, etc.
Administration set—this telephone must be a two-line display telephone 
and is usually configured with a password to allow secure administration 
of room occupancy and condition services and alarm services.
Hospitality passwords
There are two passwords within the hospitality feature. One provides 
secure access to the administration set, and one provides secure access to a 
room condition setting from each room set for housekeeping staff.
Desk pswd
Change this password frequently, to maintain security.
1. Place the appropriate programming overlay on the set you are using to 
do programming.
2. Press 
²¥¥ÛßßÜÝÝ (CONFIG). The display shows 
Password:.
3. Press 
ÛÜßÝß (ADMIN). The display shows 
Terminals&Sets. 
						

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4. Press ‘ until the display shows Hospitality.
5. Press 
≠. Desk pswd: displays. (default is 4677)
6. Press 
CHANGE.  New pswd: displays
7. Enter a new password, then press 
OK.
Cond pswd
Change this password frequently, to maintain security.
1. Place the appropriate programming overlay on the set you are using to 
do programming.
2. Press 
²¥¥ÛßßÜÝÝ (CONFIG). The display shows 
Password:.
3. Press 
ÛÜßÝß (ADMIN). The display shows 
Terminals&Sets.
4. Press 
‘ until the display shows Hospitality.
5. Press 
≠.
6. Press 
‘. Cond pswd:None displays.
7. Press 
CHANGE.  New pswd: displays
8. Enter a new password, then press 
OK.
Room/desk information
There are two aspects to programming room information. 
First you must program specific DNs to a specific room and set up the 
room occupancy filters, which determine what types of calls can be 
made from a room set at various states of occupancy. 
Note: You can assign up to five DNs to the same room number.
Then you need to administer the room occupancy and state of the 
room. 
						

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Programming room information
Use this setting to assign set DNs to a specific room.
1. Place the appropriate programming overlay on the set you are using to 
do programming.
2. Press 
²¥¥ÛßßÜÝÝ (CONFIG). The display shows 
Password:.
3. Press 
ÛÜßÝß (ADMIN). The display shows 
Terminals&Sets.
4. Press 
‘ until the display shows Hospitality.
5. Press 
≠ until Room/desk info displays.
6. Press 
≠. Show set: displays.
7. Enter a room set number or press 
LIST and press ‘ until you 
find the DN of the set you want to assign to a room.
8. Press 
≠. Room #:None displays.
9. Press 
CHANGE and enter the room number, then press OK.
10. Press 
‘. Adm pwd req’d:Y displays
11. Press 
CHANGE and choose Y or N, depending on your security 
requirements.
Call restrns
Call restrictions can be set up by the system administrator. Refer to the 
Compact ICS Installer Guide for details.
Service times
You can set the time when occupied rooms change from Service done to 
Service required. This setting affects the Room condition feature.
1. Place the appropriate programming overlay on the set you are using to 
do programming.
2. Press 
²¥¥ÛßßÜÝÝ (CONFIG). The display shows 
Password:. 
						

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3. Press ÛÜßÝß (ADMIN). The display shows 
Terminals&Sets.
4. Press 
‘ until the display shows Hospitality.
5. At the Hospitality heading, press 
≠ until Service time 
displays.
6. Press 
≠. Hour: 00 displays.
7. Press 
CHANGE and enter the hour (00 to 23). 
If the number is less than 13, the display shows 
AM. Press CHANGE to select 
PM, if required. Press OK to accept.
8. Press 
≠. Minutes: 00 displays.
9. Press 
CHANGE and enter the minutes (00 to 59).
Using the room/set programming
This section describes how the room occupancy and room condition 
settings are used.
Setting dialing filters by room state
1. Press ²¡àá.
2. Enter the Desk admin password if  you are prompted for a password.
The set displays: 
Oc of rm#::
3. Enter the room number and press 
OK.
The set displays 
rrrrr:Vacant.
4. Press the 
CHANGE display key and select the required status for the 
room set.
5. To program other rooms, press the 
FIND or NEXT display key and 
return to step 3.
6. Press 
¨ to exit.
Note: Setting the room state to 
Vacant cancels any outstanding alarms. 
						

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Setting the room condition
You can use this feature on a room set or administration set to:
set the room state to service done (
Srvc done)
set the room state to Needs service (
Needs srvc)
query the state of the room
Using the room set
1. Press ²¡àßon a digital set 
or 
˚¥¡àßon an analog set.
2. At the prompt, set the status of the room.
Note: You may be required to enter a Room condition password.
Press 
Ú to indicate Set to srv done.
Press 
Û to indicate Set to needs srv.
The set displays the selected prompt.
3. Press 
¨ to exit.
Using the admin set
1. Press ²¡à¡.
2. Enter the Desk admin password if you are prompted for a password.
The set displays: 
Cd of rm#:
3. Enter the room number and press OK.
The set displays 
rrrrr:Vacant.
4. To update the condition, press 
CHANGE and select the required status.
To query the condition of other rooms, press the 
FIND or NEXT displays 
keys.
5. Press 
¨ to exit. 
						

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Programming the alarm feature
If you want to allow the room sets to program wake-up alarms, there are a 
couple of program settings that need to be entered.
1. Place the appropriate programming overlay on the set you are using to 
do programming.
2. Press 
²¥¥ÛßßÜÝÝ (CONFIG). The display shows 
Password:.
3. Press 
ÛÜßÝß (ADMIN). The display shows 
Terminals&Sets.
4. Press 
‘ until the display shows Hospitality.
5. Press 
≠. Room/desk info displays.
6. Press 
≠ until Alarm displays.
7. Press 
≠. Attn attempts:3 displays.
8. Press 
CHANGE until you find the number you want (1-5). 
9. Press 
‘. Retry intrvl:4 displays.
10. Press 
CHANGE until you find the number you want (2, 4, 6, or 8). 
11. Press 
‘. Attn duration: 15 displays.
12. Press 
CHANGE until you find the number of seconds you want (10, 15, 
20, 30, 40, 50). 
13. Press 
‘. Time format:12 hr displays.
14. Press 
CHANGE to choose either 12hr or 24hr. 
15. Press 
‘. Expired alarms displays.
16. Press 
≠. Notify set:None displays.
17. Press 
CHANGE to enter a set DN to be notified. 
18. Press 
‘. Use tone: N displays.
19. Press 
CHANGE to choose either Y (yes) or N (no). 
20. Press 
¨ to exit or ‘ to continue programming.