Nortel Compact Ics 6.1 System Coordinator Guide
Have a look at the manual Nortel Compact Ics 6.1 System Coordinator Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 211 Nortel manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Troubleshooting / 251 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide 3. Pick up the handset and listen. You should hear dial tone through the handset at a maximum volume. The volume is reset to maximum only while the test is going on. Pressing any button or hanging up ends the test. Testing the telephone headset The headset test is not available to telephones that do not have a headset jack or a headset plugged in. 1. Press ²¡âÞ, then £ or NEXT until the display shows Headset test. 2. Press TEST or ³ to go ahead with a headset test. You should hear dial tone through the headset. The volume is reset to a default level during the test. Pressing any button ends the test. Testing the telephone speaker 1. Press ²¡âÞ, then £ or NEXT until the display shows Speaker test. 2. Press TEST or ³ to go ahead with a speaker test. You should hear page tone through the telephone speaker at the maximum volume. The volume returns to its previous setting when you end the test. Pressing any button ends the test. Testing the power supply to a telephone 1. Press ²¡âÞ, then £ or NEXT until the display shows Power test. 2. Press TEST or ³ to go ahead with a power supply test. You should see all the indicators on the telephone go on and hear ringing at maximum volume. When the test has ended, the display should briefly show Power OK. The test lasts for five seconds or until you press a button.
252 / Troubleshooting Com pact ICS 6.1 System Coordinator Guide P0603544 02
P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Common feature displays You may see the following displays when you use a feature. Someone is already using programming, or the feature you are trying to use is not compatible with the configuration of the telephone or line. You have tried to use a feature, but you have not been given access to it in administration programming. You have taken more than 15 seconds to press a button in response to a display. You have entered a feature code that is used by an application program that your system does not have. You have entered an invalid feature code. You have tried to use a feature that is not available in the present setup of your Norstar system. You cannot use the feature you have chosen because your telephone is locked. See ‘‘Using Set lock’’ on page 231. Press £ or press VIEW‚ or ·VIEW to view a number that is too long to fit on the display. Press ³ or OK when you are finished. This indicates a long distance call. (May be available with Call Display services.) Either you are receiving an internal call from telephone 39 for warded by telephone 21 or you have an Answer button for telephone 21 and an internal call from 39 is ringing on 21. You are connected to an internal call. Press TRANSFER to transfer the call. You are receiving a call from telephone 21. Access denied Denied in admin Feature timeout Inactive feature Invalid code Not available Set locked 1234567890123... VIEW‚ OK § 39>21 21 TRANSFER 21 calling
254 / Common feature displays Com pact ICS 6.1 System Coordinator Guide P0603544 02 You have received a Ring Again offer for a call to an internal telephone. Press the flashing internal line button or YES to call the number again. On M7100 or T7100 telephones, just lift the handset. Otherwise, press NO or wait 30 seconds for the Ring Again offer to expire. For an explanation of Ring Again, see ‘‘Using Ring Again’’ on page 80. The person to whom you camped the call did not answer it. The call has come back to you. Press the line button or CALLBACK to reconnect to the call. You are connected to an external call. Press TRANSFER to transfer the call. Either you are receiving an external call forwarded from telephone 21 or you have an answer button for telephone 21 and an external call is ringing on that telephone. The call on line 001 is being transferred to you by someone else in your Norstar system. A camped call is waiting. Press the line button or use Call Queuing to answer the call. Press ³ if you have M7100 or T7100 telephones. You tried to use Call Queuing but no call was ringing at your telephone. There is no call ringing at your telephone. If you have a flashing line button but your telephone is not ringing, press the line button to answer the call on that line. The telephone to which you directed a call is not in service or is otherwise unavailable. The call is returned to your telephone. No one answered the call you parked. The call has come back to you. You have used the Call Queuing feature without picking up the handset. Auto handsfree has not been assigned to your telephone. You must use the handset or the button labeled handsfree/ mute to answer a call. Call 21? YES NO Camped: 21 CALLBACK Line001 TRANSFER Line001>21 Line001 transfer Line001 waiting No calls waiting No line selected Not in service Parked call CALLBACK Pick up receiver
Common feature displays / 255 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide You are receiving a priority call. If you are on another call, inform the person you are speaking to that the call is about to be put on hold. Press the flashing line indicator of the priority call or wait until the call connects automatically (in eight seconds). The priority call goes through when you hear the next beep. Your active call is placed on Exclusive Hold. It is reconnected automatically when the priority call ends (unless you transfer the priority call, in which case you must press the line button of your original call to reconnect). Use DND ( ²¡Þ) or press BLOCK to reject a priority call. You have no free line buttons on which to receive a call. Release one of your current calls and try again to answer the incoming call. You have received a Ring Again offer for a line pool. Press the flashing internal line button or YES to use the line pool. On M7100 or T7100 telephones, just lift the handset. Otherwise, press NO or wait 30 seconds for the Ring Again offer to expire. You cannot program a feature button while you are on a call. You have tried to use a feature while you were on a call or had calls on hold. Release the call or calls, before using the feature. The line is in use. Make the call using normal methods or wait until the line is free. You have tried to make, receive or pick up a call when no line button was available. Some features require you to have a button free. Releasing calls can free up line buttons. The feature you tried to use requires you to be on an active call at your telephone. This display also appears when information about a call has been cleared by a system reset. Priority> 21 BLOCK Release a call Use line pool? YES NO Hold or release Release calls Line in use No button free Make calls first
256 / Common feature displays Com pact ICS 6.1 System Coordinator Guide P0603544 02 All the lines or line pools available to the telephone are in use. This display also appears when you have tried to dial an external number or use a feature that conflicts with the lines, line p oo l s o r p r i m e l i n e u s e d by t h e te l e p hone. T h i s must be corrected by your customer service representative or installer. The telephone has been set up to dial an external number on a prime line but the telephone does not have a prime line. This must be corrected by your customer service representative or installer. You have tried to program redirection while someone else is programming redirection. Only one person can program line redirection at a time. The line you are trying to use for redirecting calls is for incoming calls only. Choose an outgoing line. Continue entering digits. Press à or BKS P to delete incorrect digits. Press ³ or OK when you are finished. You have entered an invalid line pool code or an invalid destination code. You have selected a line that is private to another telephone. The destination you have chosen for line redirection is restricted. No free lines No line selected In use:21 Incoming only 9__ QUIT BKSP OK Invalid number Line denied Restricted call
P0603544 02 Compact ICS 6.1 Syste m Coordinator Guide Index Symbols § Long Distance symbol 253 ² Autobumping canceling #815 141 using 815 141 autodial button external *1 97, 99 internal *2 97 Background Music canceling #86 202 turning on 86 202 Button Inquiry *0 103, 147, 243, 249 Call Duration Timer 77 71 Call Forward canceling #4 119 using 4 119 Call Information 811 54, 55 Call Log entering 812 143 external calls 813 140 options *84 140 password *85 142, 143 viewing 812 141 Call Park àÝ 115 Call Pickup 76 57 Call Queuing 801 106 Call Transfer canceling #70 112, 113 using àâ 63, 111 Camp-on 82 114 Class of Service 68 240 Conference Call M7100 telephone #3 62, 63using 3 61, 62, 63 using Ü 61 Contrast Adjustment ¥à 147 Custom Call Routing *832 87, 225 Dialing Modes *82 77 Directed Pickup 76 57 Do Not Disturb canceling #85 201 turning on 85 78, 201 Exclusive Hold 79 106 Feature Button erasing *1 149 programming *3 149 General page 60 159 Group Listening canceling #802 64 using 802 64 Hide message display 806 163 Host System Dialing Signals Link 71 233 Long Tones 808 234 Pause 78 234 Programmed Release *89 235 Run/Stop *9 235 Wait for Dial Tone 804 236 Language English ¥ÞâÚ 148 French ¥ÞâÛ 148 Spanish ¥ÞâÜ 148 Last Number Redial Þ 99 Line Button, moving *81 162 Line Pool Access ßÝ 76
258 / Index Com pact ICS 6.1 System Coordinator Guide P0603544 02 Line Redirection canceling #84 124 using 84 123 Message canceling £Ú 133 sending Ú 132 viewing ones you sent Ú 134 viewing ßÞ 133 Page combined zone ßÜ 129 external zone ßÛ 129 internal zone ßÚ 129 using ßâ 115, 117, 129 Password Basic 29, 225 Call Log *85 143 System Coordinator ö 27, 29, 31, 34, 35, 36, 37, 38, 39, 40, 41, 225 Password, Call Log *85 143 Priority Call ßá 79 Privacy 83 70 Restriction Service turning off #872 221 turning on 872 221 Ring Again canceling £Û 80 using Û 80 Ring Type ¥ß 163 Ring Volume *80 163 Ringing Service turning off #871 221 turning on 871 221 Routing Service turning off #873 221 turning on 873 221Saved Number Redial ßà 103 Services, viewing 870 223 Speed Dial adding user ¥Ý 101 making calls â 102 Static Time and Date 806 135 System Answer *831 86, 225 System Answer, Custom Call Routing, recording a greeting *833 94, 96 Testing display 805 250 power supply 805 251 telephone buttons 805 250 telephone handset 805 250 telephone headset 805 251 telephone speaker 805 251 Time and Date **8463 225 Time and Date ¥¥æé÷ä 29 Trunk Answer 800 59 User Preferences ¥¥ èêäå 165, 225 Voice Call Deny canceling #88 137 using 88 137 Voice Call ßß 136 ¤ Link symbol 233 › Pause symbol 234 fi Programmed Release symbol 235 fl Run/Stop symbol 235
Index / 259 P0603544 02 Compact ICS 6.1 Syste m Coordinator Guide ‡ Wait for Dial Tone symbol 236 A access Class of Service 240 external lines 245 Norstar from outside the system 237 remote 239 using a COS 238 using a DISA 238 Access denied 253 ADD 246 administration password (see System Coordinator password) administration programming 16 Alarm 61-4-2 249 alarm codes reporting and recording 249 alarm telephone 249 Allow calls 201 allow redirect programming 124 Already joined 58, 73 Already parked 117 Alternate line (ATA feature code) 203 alternate services 219 analog terminal adapter dialing signals 234 using dialing modes 77 analog terminal adapter, internal and features 203 feature codes 208 troubleshooting 209 announcement paging 129 Voice Call 136answer button assigning to sets 161 type 60 answer DNs answer key 60 answering calls Answer button 60 Call Display services 54 Call Duration Timer 71 Call Pickup 57 CAP 48 Conference Calls 61 Custom Call Routing 84 distinctive ring patterns 46 Group Listening 64 Handsfree 65 hearing aid compatibility 53 prime telephone 46 Privacy 70 System Answer 83 TAP 49 Trunk Answer 59 using line buttons 44 using SWCA keys 107 using the Release button 53 Voice Call 136 answering machine, and I-ATA 208–209 apply button cap labels 151 ATA (see analog terminal adaptor) attendant telephone 87 Auto Attendant 83–97 Auto Call information (see Caller ID set) Auto System Answer (see System Answer) autodial line selection 98
260 / Index Com pact ICS 6.1 System Coordinator Guide P0603544 02 programming 97 storing number on a memory button 97 using Last Number Redial 100 Autodial full 98 automatic Call information 56 Call Log 139 dial 77 Handsfree 68 Hold 105 release of a line (see Disconnect Supervision) Automatic Call Back, ISDN terminal feature 214 Automatic Recall ISDN terminal feature 214 Automatic Telephone Relocation 200, 243 auxiliary ringer 232 Hunt Groups 178 B Back 21 Background Music 202 basic answer button 60 Basic password 16, 165, 225 BKSP 246 blocking calls, see Do Not Disturb and DND Business Series Terminals wall mounting sets 196 busy CLID display for incoming call 55 busy 73, 80 busy tonefast 240 button cap labels applying 151 button caps types of 152 button defaults M7100 telephone 158 M7208 telephone 159 M7310 telephone 155, 157 M7316 telephone 155 M7324 telephone 159 T7310 telephone 151 T7316 Business Series Terminal 153 Button erased 98 Button Inquiry 147 buttons Answer DNs/answer key 60 asssign handsfree and mute 69 Button Inquiry 147 changing button programming 166 display 19, 20 eKIM 52 erasing programmed features 149 Feature 19, 20 handsfree 20 Hold 19, 20 Last Number Redial 99 memory 19, 97, 246 moving line 162 numbering on all telephone types 166 programming features on buttons 149 Release 19, 20, 53 Saved Number Redial 103