Nortel Compact Ics 6.1 System Coordinator Guide

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Using the pre-recorded greetings
Pre-recorded greetings are always used when the System Answer or CCR 
are turned on, even if you do not create personalized recordings. The pre-
recorded greetings can be turned off (not erased) and/or replaced with user-
recorded substitutes. If a pre-recorded greeting is turned off, all System 
Answer and CCR features that use that greeting are affected.
Incoming calls at the attendant telephone hear the System Answer 
greetings. Lines that are set up to be answered by CCR hear a different set 
of greetings. They are:
All of our operators are busy.
If you know the extension that you want, and are using a touch-tone 
phone, please dial it now.
Or, hold the line and your  call will be answered as soon as possible.
Thank you for calling.
In the next section, these recordings appear (in italics) as part of examples 
of complete greetings that callers might hear. “Thank you for calling” is 
heard when the caller does not respond to the Business closed greeting after 
it has been repeated, before the system disconnects the caller.
Using customized greetings for System 
Answer and CCR
Norstar uses both greetings you record and pre-recorded greetings to tell 
callers how their call is being handled. You can make your own voice 
recordings for all of the greetings used in System Answer and CCR.
For customer greetings, you can create your own version or turn the 
greeting off completely. With system greetings, you can select the system 
version, create your own version, or turn the greeting off.
The following examples use greetings recorded for use at a company called 
Bluebird Consulting. You can use them as models for when you make your 
own recordings.
The pre-programmed parts of the greetings are shown in italics. 
						

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System Answer on:
You have reached Bluebird Consulting. All of our operators are busy. If 
you know the extension that you want, and are using a touch tone phone, 
please dial it now. Or, hold the line and your call will be answered as soon 
as possible.
You may choose to create your own message (shown in italics following) 
instead of using the pre-recorded greetings:
You have reached Bluebird Consulting. We can’t come to the phone right 
now. If you know the number of the person you are trying to reach, enter 
the number now. Or stay on the line and someone will assist you 
momentarily.
CCR,
 Bus. open:
You have reached Bluebird Consulting. To reach one of our sales agents, 
press 1. To contact our accounting office, press 2.  To reach Joan Smithers, 
press 3. To talk to an attendant, press 0. To repeat this menu, press star. If 
you know the extension that you want, and are using a touch tone phone, 
please dial it now. Or, hold the line and your call will be answered as soon 
as possible.
CCR, 
Bus. closed:
You have reached Bluebird Consulting. Our offices are closed. Our 
business hours are 8 a.m. to 5 p.m., Monday through Friday, Pacific 
Standard Time. If you know the extension that you want, and are using a 
touch tone phone, please dial it now.
Tip - For better sound quality in your greetings, use the 
handset for recording greetings (not the handsfree 
microphone).  
						

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Time available for customized greetings 
You have a total of 96 seconds of recording time to allocate to all greetings. 
If you begin by recording a 15-second company greeting, there are 
81 seconds available for the remaining greetings (96-15=81). The 
maximum length of a single recording is 32 seconds. If you exceed the 
maximum time for a single recording, an error message, accompanied by a 
tone, is given.
A greeting that is turned off is not erased. The time used by the greeting 
does not return to the 96-second time pool.
User-recorded greetings are stored on the feature card. The recordings are 
erased when the card is replaced. If the same card is removed then 
reinserted, the recordings are preserved. You must re-record all user-
recorded greetings when upgrading to a new feature card.
The pre-recorded system messages do not use any portion of the 96 seconds 
of total recording time. They cannot be erased, but they can be turned off 
or replaced with a user-recorded substitute.
System greetings are permanent and can never be erased.
FLASH memory degrades slightly each time a message is 
recorded. Typically, messages can be erased and written 
thousands of times. However, care must be taken to plan 
out what messages are to be recorded and how often they 
are to be changed in order to reduce the number of re-
recordings made over a long period of time. A warning is 
given when the card has degraded significantly. Contact 
your Customer Service Representative when this warning 
occurs. 
						

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Recording customized greetings for System 
Answer and CCR greetings
²¥¡ÜÜ
Both System Answer and CCR must be turned off to use this feature.
The customized greetings are not available to System Answer and CCR 
while you are recording. Callers hear only the pre-recorded greetings.
There are seven greetings to choose from, three user greetings and four pre-
recorded system greetings.
You can record your own user greetings with the first three greetings 
choices (A, B, and C). You can also turn these greetings off.
If your system does not have the capability to allow you to record your own 
version of the system greetings (D, E, F, and G) you can turn on the pre-
recorded system greetings or turn them off.
If your system has the capability to allow you to record your own version 
of the system greetings (D, E, F, and G) you can record your own system 
greetings, turn on the pre-recorded system greetings or turn them off.
1. Press 
²¥¡ÜÜ and enter the System Coordinator password 
(the default password is 
ÛÜßÝß).
2. If you have the capability to record your own system greetings, the 
display shows 
Auto att grtngs.
If you do not have the capability to record your own system greetings, 
the display shows 
Change rec time?. Select yes to change the 
recording time or 
no to keep the recording time as is.
The display then shows 
Auto att grtngs. Your choices are: SHOW, 
EXIT, and NEXT. (NEXT takes you to the menu for programming 
destinations for CCR.)
3. Press 
≠. The display shows Grtg A mode: User. 
Your choices are: 
CHG, SHOW, and NEXT. NEXT takes you to Grtg B 
mode: User
.
4. Press 
CHG if you want to turn greeting A, B, or C off (Off) or if you 
want to record your own greeting (
User). 
For system greetings D, E, F, and G, you may select 
Sys to turn on the 
pre-recorded greetings, 
User to record your own version of the  
						

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greeting, or Off to turn them off. If your system does not have the 
capability to allow you to record your own version of the system 
greeting (D, E, F, and G), you may select 
Sys to turn on the pre-
recorded greetings, or 
Off to turn them off. 
A greeting that is turned off is not erased. The time used by the 
greeting is not returned to the 96-second time pool.
5. Press 
≠. The display shows Greeting A: User. Your 
choices are 
PLAY, REC, and OK. Press PLAY to play the greeting.
6. Press 
REC to record a greeting. As soon as you press REC the previous 
recording is erased. Making a recording of less than two seconds 
duration also erases the previous greeting.
7. Press 
OK when you have completed your recording.
8. To continue recording greetings, press 
NEXT, then REC to record the 
next greeting.
9. Press 
OK when you have completed your recording.
Example: “Our business hours are 8 a.m. to 5 p.m., Monday through 
Friday”.
10. To continue recording greetings, press 
NEXT, then REC to record the 
next greeting, for example the caller menu. 
The greeting used with the caller menu indicates the destinations you 
have chosen for each digit.
Example: “To reach one of our sales agents, press 1. To contact our 
accounting office, press 2. To reach Joan Smithers, press 3. To talk to 
an attendant, press 0. To repeat this menu, press star.”
11. Continue recording any remaining greetings. Remember that some 
greetings are shared by both System Answer and CCR. Ensure that the 
recording is appropriate for both features.
Tip - If you have recorded your greetings, you can 
press 
NEXT from the display showing  
Auto att grtngs 
and go right into the menu for 
programming destinations for CCR. 
						

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Programming or changing CCR 
destinations
1. Press ²•°‹‹ and enter the System Coordinator password 
(the default password is  
¤‹fl›fl).
2. Press 
NEXT until the display shows CCR tree. The choices are SHOW, 
EXIT, and PREV. 
3. Press 
≠. The display shows Dial 0: and the current 
destination when the caller presses zero.
 Your choices are CHNGE and 
NEXT
.
4. Press CHNGE to select the appropriate destination.
Each number from zero to nine and 
¥ can direct a call to the attendant 
telephone or one of the nine CCR groups. The 
¥ can be set up to make 
the system play the CCR greeting again (
Repeat). If a digit is set to None, 
it has no destination.
Using 
NEXT and CHNGE, select the destinations for the remaining digits.
Testing your custom System Answer and CCR
If you have more than one external line, you can call in to hear your 
greetings by dialing the number used by external callers to call the 
attendant set or a line that is answered using CCR. 
To call systems with only one external line, you must go  to a telephone that 
is not connected to your system. 
						

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Time savers for making calls
Storing a number on a memory button for 
Autodial
You can program memory buttons for one-touch dialing of internal or 
external telephone numbers. 
Buttons used for lines, answer DNs, or handsfree/mute cannot be used as 
autodial buttons.
If the power to your Norstar system is off for more than three days, autodial 
numbers (as well as some other system programming) may be lost from the 
memory.
Adding an autodial button
²¥Ú or ²¥Û
1. Press ²¥Ú to program an external number or ²¥Û for an 
internal number.
2. Choose a button and then enter the number as if you were dialing it. 
When programming Autodial you can use:
Last Number Redial 
Saved Number Redial
destination codes (choose the button with the 
∆ label as the 
line)
host system signaling
Choosing a line for Autodial
To include a line selection for an external number, press the line or 
intercom button before you enter the number. To select a line pool, press a 
programmed line pool button, or press the Intercom button and enter a line 
pool access code.
If you select a line before pressing the autodial button, the call goes out on 
the line you have selected instead of the line that is part of the autodialer 
programming. 
						

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For the M7100 or T7100 telephone, an external autodialer can be 
programmed only by using a line and not a line pool.
Using intercom as the line for Autodial
If you press the button with the ∆ label as the line for an external 
autodial number, you must include a valid line pool access code or a 
destination code. If line pool access codes or destination codes are 
changed, remember to reprogram autodial numbers.
Displays
Tip - If you do not include a line selection in an autodial 
number, the call uses your prime line (if you have one).
Continue to enter digits until the number is 
complete. Press 
à or BKSP to erase an 
incorrect digit. Press
 ³ or OK when you are 
finished.
The memory allotted to autodial numbers in  your 
Norstar system is full.
While programming external Autodial, you 
erased the button by pressing 
³ or OK before 
entering any digits.
Enter the number you want to program (choosing 
the line first if necessary) exactly as you would if 
you were making a call.
Enter the internal telephone number you want  to 
program.
You are programming an internal autodial button 
and have entered a number that is not an internal 
number on your system. Enter a valid internal 
number. If the number you are entering is a 
destination code, use external autodial.
Press the memory button you want to program.
987__
QUIT BKSP OK
Autodial full
Button erased
Enter digits
QUIT OK
Intercom #:  ___
QUIT
Invalid number
Press a button
QUIT 
						

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Using Last Number Redial
²Þ
Press ²Þ to redial the last external number you dialed.
Last Number Redial records a maximum of 24 digits.
Preventing a telephone from using Last Number 
Redial
Last Number Redial can be restricted at individual telephones.
You need the programming template found at the front of this guide. See 
‘‘Getting started with Norstar’’ on page 15 for more information.
1. Press 
²¥¥ÛßßÜÝÝ.
2. Press 
ÛÜßÝß (the default System Coordinator password).
3. Press 
≠ and enter the internal number of the telephone you 
want to program.
4. Press 
≠.
Enter the number you want to program onto the 
button, then press 
³. 
Enter the number you want to program onto the 
button, then press 
³ or OK. You may include 
a line or line pool selection in an autodial 
sequence by selecting the line before entering 
any digits.
The number is stored on the button.
For other displays, see ‘‘Common feature displays’’ on page 253.
Tip - If you have a  programmed Last Number  Redial 
button, you can use Button Inquiry (
²¥â), then 
press the Last Number Redial button followed by 
£) to 
check the last number before you dial it.
Program and HOLD
Program and OK
QUIT OK
Programmed 
						

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5. Press ‘ three times. The display shows Restrictions.
6. Press 
≠ twice.
7. Press 
‘. The display shows Allow last no:.
8. Press 
CHANGE to choose Y (Yes) or N (No).
Displays
Using Speed Dial
Norstar provides two types of speed dialing: system and user. 
System Speed Dial programming allows you to assign three-digit 
speed dial codes to the external numbers your co-workers call most 
frequently. 
User Speed Dial programming allows individuals to program their 
own speed dial numbers.
Speed dial numbers are subject to the same restriction filters as regularly 
dialed numbers. Your installer or customer service representative can 
program system speed dial numbers to bypass dialing restrictions.
Speed dial numbers may include host system signaling codes.
The last number you dialed was a speed dial 
number that displayed a name rather than 
the number. The number is dialed correctly, 
but you cannot see it.
You have not dialed an external telephone 
number since the last power interruption or 
system reset.
Tip - You can copy a number onto an autodial button 
using Last Number Redial.
Hidden number
No last number