Nortel Compact Ics 6.1 System Coordinator Guide
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P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Transferring calls Using the transfer feature ²àâ Transfer allows you to direct a call to a telephone in your Norstar system, within the Norstar network, or external to Norstar. Transferring a call 1. Press ²àâ. 2. Call the person to whom you want to transfer the call. 3. If you want to talk to the person to whom you are transferring the call, wait for them to answer, and speak to them before proceeding. 4. When you are ready to complete the transfer, press ¨ or JOIN. You cannot use Last Number Redial, Saved Number Redial, a speed dial code, Priority Call or Ring Again to dial the number for a transfer. Depending on how a private network call is routed, it may not always be possible for the system to return a transferred call to you if the transferred call is not answered. When transferring a call to a private network destination, stay on the line until the person to whom you are transferring the call answers. You cannot use the Line Pool feature code to access a line pool for a transfer. To use a line pool, use a programmed line pool button, or press the Intercom button and enter a line pool access code. If you have an auxiliary ringer programmed to ring for calls on an external line, and you transfer a call on that line without announcing the transfer, the auxiliary ringer rings for the transferred call.
112 / Transferring calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 Transferring external calls If an external call is transferred to a busy telephone, or not answered after a few rings, the call automatically rings again at the telephone from which it was transferred, and the display indicates that the telephone was busy or that no one answered. When transferring an external call to an external number, the external call you are trying to transfer must be an incoming call on a disconnect supervised line. While on a conference call, you can remove yourself from the conference and connect the other two callers using the Transfer feature. However, if both of the other people are from outside the system, at least one of the outside callers must have called you, and both of the outside calls must be on disconnect supervision lines. Note: Transfer via Hold on DID lines is not supported. Once a call is answered, the line appearances on all other sets are free immediately to take other calls. This allows a greater number of calls to be received. Use the Call Park feature to transfer a call. In certain situations, you may experience lower volume levels when transferring an external call to an external person, or when transferring two external callers from a conference call. Canceling a transfer You can reconnect to the person you are trying to transfer at any time before the transfer is complete. 1. Press ²£àâ or CANCL. 2. If you are not reconnected to your original call, press ¨ and then press the line key of the original call, which is now on hold.
Transferring calls / 113 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Displays You are talking to the person you want to transfer the call to. Press RETRY if you decide to transfer the call to someone else. Press ¨ or JOIN to transfer the call. The person to whom you tried to transfer a call did not answer. Press CALLBACK or the flashing line button to reconnect to the call. On the M7100 or T7100 telephone, lift the handset. The person to whom you tried to transfer a call has Do Not Disturb active on their telephone. Press JOIN to transfer the call anyway. Press RETRY to transfer the call to someone else. Press CANCL or the flashing line button to reconnect to the call (on the M7100 or T7100 telephone, press ²£àâ). You entered an invalid internal number. Press RETRY and enter the number again. The external caller you were transferring hung up before the transfer was complete. Press JOIN to transfer the call on line 001 to telephone 21. Press RETRY if, after talking to the person at extension 21, you decide to transfer the call to someone else. The telephone to which you are trying to transfer a call is out of service. You cannot transfer the call because of telephone or line restrictions. Complete the transfer in progress before you access a new feature, answer another alerting call or select an outgoing line. 21>22 CANCLRETRY JOIN 21 no reply CALLBACK Do not disturb CANCLRETRY JOIN Invalid number CANCLRETRY Line001 hung up Line001>21 CANCLRETRY JOIN Not in service CANCLRETRY Restricted call CANCLRETRY Still in trnsfer CANCLRETRY
114 / Transferring calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 Using Camp-on ²¡Û You can transfer an external call to another telephone, even if all its lines are busy. 1. Press ²¡Û. 2. Dial the number of the telephone you want to camp the call to. Camped calls appear on a line button on the receiving telephone, if one is available. If there is no line button available, you receive a message on the display and hear Camp tones. Each system telephone can handle only one camped call at a time. Displays Your transfer cannot be completed for one of these reasons: All the resources needed to perform a transfer are in use. Try again later. You have tried to transfer an external call to another external party. Some restrictions apply. You cannot transfer your conference call. Press RETRY if you entered the wrong internal number or if the person to whom you are transferring the call is unavailable. For other displays, see ‘‘Common feature displays’’ on page 253. You tried to camp a call to a telephone that already has a camped call. The call has come back to you. Press the CALLB AC K button or the line button to reconnect to the call. On M7100/ T7100 telephones, just pick up the handset. The person to whom you redirected a call has Do Not Disturb active on the telephone. The call has come back to you. Press the CALLBACK button or the line button to reconnect to the call. On M7100/T7100 telephones, just pick up the handset. Transfer denied CANCLRETRY Transfer to:2___ CANCLRETRY 21 Camp max CALLBACK 21 DND CALLBACK
Transferring calls / 115 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Parking a call ²àÝ You can suspend a call so that it can be retrieved from any telephone in your system. 1. Press ²àÝ. 2. Use the Page feature ( ²ßâ) or press PAGE to announce the retrieval code displayed by your telephone. Retrieving a parked call 1. Select an internal line. (On M7100/T7100 telephones, pick up the handset.) 2. Dial the Call Park retrieval code. You have tried to camp an internal call. You can only camp external calls. Dial the number of the internal telephone to which the call is sent. The telephone to which you camped a call did not answer the call. The call has come back to you. Press CALLBACK or the line button to reconnect to the call. On M7100/T7100 telephones, just pick up the handset. A call you camped has come back to you, but the caller hung up before you could reconnect. The telephone to which you have camped a call is out of service or is being used for programming. The call has come back to you. Press C A LLB A C K or the line button to reconnect to the call. On M7100/T7100 telephones, just pick up the handset. The line that the camped call is on is in use or that line does not appear at your telephone. Release the line or release an internal line. For other displays, see ‘‘Common feature displays’’ on page 253. Camp denied Camp to: CANCL Camped: 21 CALLBACK Line001 hung up Not in service CALLBACK Release a call
116 / Transferring calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 Using Call Park When you park a call, the system assigns one of nine codes for the retrieval of the call. These codes consist of the Call Park prefix, which may be any digit from 0 to 9, plus a two-digit call number between 01 and 09. For example, if the Call Park prefix is 4, the first parked call is assigned Call Park retrieval code 401. The Norstar system assigns Call Park codes in sequence, from the lowest to the highest, until all the codes are used. This round-robin approach means that a greater variety of codes are used, which makes it easier for a call to reach the right person when more than one incoming call is parked. The highest call number, which is the Call Park prefix followed by 09, is used only by telephones or devices connected to the system using an analog terminal adapter (ATA). Your installer or customer service representative programs both the Call Park prefix and the delay before parked calls are returned to the originating telephone. External calls parked for longer than the programmed delay are returned to your telephone. Call Park can be disabled by your installer or customer service representative. Tip - Answered Hunt Group calls are parked in the same manner as other calls. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171. If you disable Call Park, you cannot use the system-wide call access (SWCA) feature.
Transferring calls / 117 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Displays Using Callback When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system directs it back to you. Callback generates a variety of displays. Most occur after a set delay and are listed in the index. Some occur immediately if the telephone to which you are directing a call is out of service or otherwise unavailable. These are listed with the descriptions of the specific features like Transfer or Camp-on. The person you were talking to has already parked your call. You cannot park the same call. You have attempted to use Call Park with no active call on your telephone. If the call you want to park is on hold, reconnect to it before you park it. You have entered an invalid retrieval code. There was no call on the retrieval code you entered. You have tried to park a conference call. Split the conference and park the calls separately. The person who retrieves the calls can reconnect the conference. Record the code shown. Use Page (²ßâ) or press PAGE to announce the call and its retrieval code. All available retrieval codes are in use. Transfer the call or take a message instead. For other displays, see ‘‘Common feature displays’’ on page 253. Already parked Get call first Invalid number No call on: 101 Park denied Parked on: 402 PAGE EXIT Parking full
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P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Forwarding your calls Forwarding your calls to with Norstar Press ²Ý and enter the number of the internal telephone to which you want your calls forwarded. Use Line Redirection to forward calls outside the system.Line redirection takes precedence over Call Forward. Canceling Call Forward Press ²£Ý. Using Call Forward at your telephone When you use ²Ý, all calls go to the destination you select, regardless of how Forward on busy and Forward no answer are programmed. If the telephone to which you forwarded your calls does not have the same external lines as your telephone, the forwarded calls appear on intercom buttons. If a call is forwarded, it does not ring. However, the line indicator flashes on the telephone. You can answer the call by pressing the button next to the flashing indicator. Tip - If your Norstar set is a member of a Hunt Group, the Call Forward all calls setting is overridden by the Hunt Group routing for Hunt Group calls. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171. Tip - If you are one of a group of people who regularly forward their calls to one another, be aware that it is possible to set up forward loops where a call is forwarded from one telephone to another in a circle, and is never answered anywhere.
120 / Forwarding your calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 Overriding Call Forward If you call someone who has their calls forwarded to you, your call rings at that receiving telephone even though that telephone has been set to forward calls to you. Changing the automatic Call Forward settings Call forwarding occurs automatically when a call is not answered or the line is busy. These automatic options are changed in programming. For step-by-step instructions, see ‘‘Change where a call goes when there is no answer’’ on page 37. Changing Forward no answer Forward no answer redirects unanswered calls to another telephone on your Norstar system. For step-by-step instructions to change Forward no answer, see ‘‘Change where a call goes when there is no answer’’ on page 37. Line Redirection takes precedence over Forward no answer. Changing the delay before a call is forwarded You can assign the number of times that the incoming call rings at your telephone before the call is forwarded. To estimate the delay time in seconds, multiply the number of rings by six. For step-by-step instructions, see ‘‘Change the number of times the telephone rings before it is forwarded’’ on page 38. Tip - If the telephone is a member of a Hunt Group, the Call Forward no answer feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171.