Nortel Compact Ics 6.1 System Coordinator Guide
Have a look at the manual Nortel Compact Ics 6.1 System Coordinator Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 211 Nortel manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Answering calls / 51 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Cold starting the KIM If your KIM fails, or if you want to erase programming on the KIM, there are two types of cold start. For both types of cold starts: 1. Unplug and replug the T7316E line cable. The telephone will restart and all the icons will flash. When the telephone icons stop flashing, the KIM module icons start flashing. 2. At this point, do one of the following: • KIM single-module cold start If you just want to cold start an individual module, on that module, simultaneously press the two top and two bottom buttons on the lower button set, as shown in the following diagram. The KIM displays a random pattern of icons as the KIM resets. TIPs - If you are cold starting an eKIM that has line or Hunt group assignments, the cold start will erase current programming, and insert the line appearances, starting with the top, left button. After all the line appearances are assigned to lines, the system adds target line or Hunt Group appearances. If any buttons are left, the system will populate the buttons with autodialer assignments. Use ²¥â to view button assignments after a cold start.
52 / Answering calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 KIM multi-module cold start If you want to cold start all the KIMs attached to your telephone, simultaneously press the top two buttons on the upper button set, and the bottom two buttons on the lower button set, as shown in the following diagram. Customizing your KIM module You can move external lines, target lines or hunt group appearances onto the eKIM by using ²¥¡Ú. See ‘‘Moving line buttons’’ on page 162. Any of the buttons on your KIM that do not select lines can be programmed to dial internal or external numbers automatically. You also still can program features directly onto KIM buttons. Refer to ‘‘Time savers for making calls’’ on page 97 and ‘‘Customizing your telephone’’ on page 147 for information about programming memory buttons. eKIM button programming for CAP Any lines and target lines assigned to the T7316E, which overflow to the eKIM, must be assigned by your installer. You can, however, use the Coordinator password to assign the telephone to the hunt groups for which you want to provide an appearance. Refer to ‘‘Programming Hunt Groups’’ on page 171 for information about programming hunt group appearances. Designating features or autodial numbers to the eKIM buttons, can be programmed using the Button progrmng, which is found under User Preferences under Terminals&Sets. You need the programming template found at the front of this guide. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). Terminals&Sets displays.
Answering calls / 53 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide 3. Press ≠. Show set: displays. 4. Enter the DN number of the T7316E which is attached to the eKIM you want to program, then press OK. 5. Press ≠. Capabilities displays. 6. Press ‘ two times until User preferences displays. 7. Press ≠. Model displays (7316E+KIM). 8. Press ‘. Button progrming displays. 9. Press the KIM softkey for the KIM for which you want to program buttons. If no KIM softkeys appear, it means the KIM was not configured as a CAP in programming. 10. Press ‘ until you find the button you want to program. 11. Press TEL# to enter an autodial number or Hunt group DN or press FEATR to enter a feature code and feature programming. To make the button blank, press CLR. Monitoring telephones from the CAP The indicator icons beside the buttons on the CAP show the status of system telephones or lines that are configured on the CAP. Refer to ‘‘What line indicators mean’’ on page 44 icons. Release button Pressing ¨ ends a call. You do not have to put the handset down. ¨ also ends feature programming. While you are on a call, do not press ¨ to end a feature you are using. If you do, you disconnect the call. Use ² instead. Hearing aid compatibility The handsets on all Norstar and BST telephones are compatible with hearing aids as defined in the FCC rules, Part 68, section 68.316. Not all hearing aids are optimized for use with a telephone.
54 / Answering calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 Viewing information about a call on the display If you subscribe to Call Display services from your local telephone company, one line of information about an external caller is displayed after you answer. Depending on the setting and the external information available, either the callers name or telephone number is displayed. When you transfer an external call to another Norstar user, this information is displayed on the recipients telephone. Call Display information becomes available between the first and second ring of an incoming call. If you answer before the Call Display information is available on your display, and you press ²¡ÚÚ, you see only the line number or line name. To use logging features with Call Display, see ‘‘Using Call Log’’ on page 139. Using Call Information for a particular call ²¡ÚÚ Call Information allows you to see information about incoming calls. This information is more detailed than the Call Display information you can receive automatically. For external calls, you can display the caller name, telephone number, and the line name. For an internal call, you can display the caller name and the internal number of their telephone. You can see information for ringing, answered, or held calls. Call Information is available for calls even if they have been transferred, forwarded or rerouted in some way. Names and numbers for external calls are displayed only if you have subscribed to Call Display services from your telephone company. Tip - Call Log displays the same information as Call Information, along with the date and time of the call, and the number of times the caller called.
Answering calls / 55 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Once you answer a call, new calls coming in on lines configured with CLID to telephones with CLID allowed, present the prompt: LineXXX Calling for two rings, and then the CLID of the caller will display for three seconds ( XXXXX). If the call is being forwarded, the CLID will also display the number from which the call was forwarded ( XXXXX>YYY). This transient prompt will disappear if you press a programmed feature key, external autodialer, answer key, feature key, line key, intercom key, any dialpad key, shift key (M7310), or handsfree key. As well, an incoming Priority call or Voice call will clear the display and display the information for the Priority or Voice call. Displaying Call Information before or after answering To find out who is calling or to display information about your current call: 1. Press ²¡ÚÚ. 2. Press £ or VIEW to display more information about an external call. Call Display information becomes available between the first and second ring of an incoming call. If you answer before the Call Display information is available on your display, and you press ²¡ÚÚ, you see only the line number or line name. Displaying Call Information for a call on hold 1. Press ²¡ÚÚ. The display shows ˆSelect a call. 2. Select the line on hold. Information about the call is displayed. 3. Press £ or VIEW to display more information about an external call. Tip - If your telephone automatically displays Call Display information for a call, you need to press ²¡ÚÚ before you can press £ or VIEW to display more information about the call.
56 / Answering calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 Making Call Display information appear automatically at a telephone Each telephone that rings for an external line can display Call Display information for that line. After the call is answered, Call Display information is always shown at the telephone that answered the call. Your installer or customer service representative can program telephones to have automatic Call Display. This feature is not available to ISDN terminals. Changing what information is shown first about a call Depending on the services you subscribe to, Call Display information may contain up to three parts: the name of the caller, the number of the caller, or the name of the line in your Norstar system that the call is on. For each telephone, you can determine which information is displayed first. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠and enter the internal number of the telephone you want to program. 4. Press ≠. 5. Press ‘ four times. 6. Press ≠. 7. Choose a setting at 1stDisplay: using the CHANGE button. The choices are Name, Numbr or Line. You may see Unknown name or Unknown number on the display if the information is not available from your telephone company. You may see Private name or Private number on the display if the caller blocks that information.
Answering calls / 57 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Picking up a call ringing at another telephone You can pick up a call ringing at another telephone using Directed Pickup or Group Pickup. Answering any ringing telephone using Directed Pickup You can answer any telephone that is ringing in your Norstar system. 1. Press ²àß. 2. Enter the internal number of the ringing telephone. Call Pickup cannot be used to answer analog lines that are set to private. To use Call Pickup (Directed Pickup), the telephone must be ringing. If, for example, the auxiliary ringer is ringing, but the call is not ringing at a telephone, the call cannot be answered using Directed Pickup. It must be answered normally at a telephone that has a flashing indicator for the call, or by using Trunk Answer. You can answer a call that is ringing because someone has transferred the call to a telephone and the call is ringing on an intercom button. Answering any ringing telephone using Group Pickup Your Norstar system can be divided into four pickup groups. If you are a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group. Press ²àÞ. Group Pickup cannot be used to retrieve a camped call. Tip - Directed pickup can retrieve calls that are ringing on an Answer DN. While you may enter the internal number of the telephone you hear ringing, it may be calls from another telephone you are answering.
58 / Answering calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 If there is more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first followed by calls on the prime line and, finally, calls on internal lines. Changing a pickup group for a set Telephones can be put into and taken out of pickup groups. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press ‘five times. 6. Press CHANGE at Pickup grp: to assign the telephone to pickup group 1, 2, 3, or 4, or to None. Displays Tip - A Hunt Group call ringing at a Norstar set DN that is also a member of a call pickup group can be picked up by any telephone in that call pickup group. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171. You are already connected to the telephone that made the call you are trying to pick up. This can happen if you are on a call to a co-worker, your co-worker dials the number of a telephone in your pickup group, and you attempt to pick up that call. There is no call that you can pick up or the call that was ringing has already been answered. You have tried to pick up a call on someone elses private line. Already joined Pickup denied
Answering calls / 59 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Answering a call using Trunk Answer Press ²¡ââ. The Trunk Answer feature allows you to answer a ringing call anywhere in the system from any telephone in the system. The line you are answering does not have to appear or ring at the telephone you are using. Trunk Answer works only with calls that are ringing on lines for which a Ringing Service schedule is active and if Trunk Answer is enabled by your installer or customer service representative. Displays Enter the internal number of the telephone that is ringing. (You may use an internal autodial button to do this.) If you decide not to answer a ringing call after you have activated Directed Pickup, press ². Tip - If there is more than one incoming call on lines in a Ringing Service, the Trunk Answer feature picks up the external call that has been ringing the longest. You have tried to pick up a call on someone else’s private line. The call that is ringing is on a line that is not in a Ringing Service. Pickup: Line denied Pickup denied
60 / Answering calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 Answer DNs and Answer keys You can use an Answer DN button to monitor calls to another telephone. The calls that come to the monitored telephone that provide an appearance on the Answer DN button are determined by the system-wide Anskey setting. Answer buttons are useful for attendants who monitor incoming calls for one or several other people. For example, a secretary may have appearances for three different bosses on her answer buttons. Once a call for boss A is answered by the secretary, the appearance stops at that telephone. This allows for another, simultaneous call to come in on the same line. The same is true for boss B and boss C. When incoming call traffic becomes high, the calls can then be routed to a Hunt Group to optimize call handling. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171. Answer DNs are assigned under Terminals&Sets under Lines, Line Assgn . This setting assigns the DN of another telephone to one of your telephone buttons. Answer keys are assigned under System prgrming, Featr settings. This setting determines which calls will appear at the bottom. There are three levels: Basic, Enhanced, and Extended. See the Compact ICS 6.1 Installer Guide for more information. ISDN terminals cannot be assigned Answer buttons to monitor other sets, but they can be monitored. You cannot make calls using Answer buttons. If more than one call is ringing at a telephone, the first call appears on the Answer button of the attendant. Any subsequent calls appear on intercom buttons, if they are available. Tip - More than one attendant may have an Answer DN button for the same telephone. This allows two or more attendants to handle calls for a busy person. Each telephone can handle calls for up to eight other people using a separate Answer DN button for each person.