Nortel Compact Ics 6.1 System Coordinator Guide
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Using System features / 221 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide you decide to run a service on a schedule, the system uses the start and stop times used for that schedule. An example of how to turn on a Service manually You may have Ringing service (your night service) set up to run according to the Night Schedule. You may decide you want that ringing arrangement to come into effect only when it is turned on and off manually. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ‘ twice. Services displays 4. Press ≠. Ringing Service displays. 5. Press ≠. The display reads Sched:Nightˆ. 6. Press ≠ and use CHANGE to set the Service to Manual. Night Schedule for Ringing Service no longer follows the schedule but can be turned on and off by using the feature code and selecting Night Ringing. See ‘‘Turning Services on and off using feature codes’’ on page 221 . Turning Services on and off using feature codes The master control for services is in programming. See ‘‘Turning Services on and off’’ on page 220. Day-to-day use of Services is controlled using the following feature codes. ²¡àÚTurns on Ringing service. When used at the direct- dial telephone, it activates the alternate direct-dial telephone (extra-dial telephone). ²£¡àÚTurns off Ringing service. ²¡àÛTurns on Restriction service. ²£¡àÛTurns off Restriction service. ²¡àÜTurns on Routing service. ²£¡àÜTurns off Routing service.
222 / Using System features Com pact ICS 6.1 System Coordinator Guide P0603544 02 To turn on a Service 1. Enter the appropriate feature code from a control telephone. 2. For Restriction and Routing service you have to enter the System Coordinator or Basic password. 3. Press NEXT to move through the schedules until the display shows the version of the service you want to be turned on. 4. Press OK to select the setting, or press QUIT to exit the feature without making any changes. To turn off a Service 1. Enter the appropriate feature code from a control telephone. 2. For Restriction and Routing service you have to enter the System Coordinator or Basic password. Viewing the active Services from a two-line display telephone When a Service is active, the control telephone display shows Services ON. 1. Press LIST. The display shows the first active Service and the schedule that is in use. 2. If there are several active Services, press NEXT to see them all. 3. Press EXIT to exit the feature. Do not confuse activating Normal service with canceling a Service. Setting a Service to Normal is not the same as canceling a Service using a feature code. If you set the Service to Normal, the normal version of a Service overrides any automatic schedule and remains in effect until you manually cancel it. If you cancel the Service, you return to the automatic schedule.
Using System features / 223 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Viewing the active Services from a one-line display telephone 1. Press ²¡àâ. The first active Service displays. 2. Press £ to move through the active schedule. 3. Press ¨ to exit. Displays You are viewing the active Services. Press £ or NEXT to see the other active Services. Press ¨ or EXIT to quit. The name of the current Restriction service schedule is displayed. Press £ or NEXT to see the other Ringing service schedules. Press ³ or OK to select the desired schedule. You are viewing the active Services. Press £ or NEXT to see the other active Services. Press ¨ or EXIT to quit. The name of the current Ringing service schedule is displayed. Press £ or NEXT to see the other Ringing service schedules. Press ³ or OK to select the desired schedule. You are viewing the active Services. Press £ or NEXT to see the other active Services. Press ¨ or EXIT to quit. The name of the current Routing service schedule is displayed. Press £ or NEXT to see the other Routing service schedules. Press ³ or OK to select the desired schedule. Press ³ or OK to select this schedule, £ or NEXT to see the next available schedule, or ¨ or QUIT to exit. If you select this schedule, it is in effect until the next automatic schedule takes effect. You have entered the Show Services feature code and there is no active Service. Restr'n EXIT NEXT Restr'n QUIT OK NEXT Ringing EXIT NEXT Ringing QUIT OK NEXT Routing EXIT NEXT Routing QUIT OK NEXT until * QUIT OK NEXT No services ON
224 / Using System features Com pact ICS 6.1 System Coordinator Guide P0603544 02 Services that have been turned on automatically are indicated by an asterisk (*) before the name on the display. You can neither manually activate nor cancel automatically-scheduled services, although you can override them by manually turning on another schedule. The control telephone can override Services that are turned on and off according to a schedule at any time by entering a Services feature code, and then by selecting a different schedule. This override remains in effect until it is canceled. If you select a schedule with an asterisk (*), the next automatic service schedule comes into effect at the programmed time. Direct-dial calls to a direct-dial telephone ring at the extra-dial telephone (the extra-dial telephone is designated by your installer or customer service representative) only when you enter the Ringing service feature code ( ²¡àÚ) at that direct-dial telephone. Note that only the extra-dial telephone is activated, not the actual Ringing service (unless that direct-dial telephone is a control telephone). There is a Service active in your system. Press • or LIST to view the active Services. For other displays, see ‘‘Common feature displays’’ on page 253. Tip - Norstar provides six service schedules named Night, Lunch, Evening, Sched 4, Sched 5, and Sched 6. Your installer or customer service representative can change these names to suit your business. Services ON LIST
Using System features / 225 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Using passwords Your passwords prevent unauthorized or unintentional changes to your Norstar system. To keep your telephone service secure, distribute the password only to selected personnel or make use of the basic password described below. Record your password in a secure place and change it periodically. If you forget the administration or basic passwords, you cannot do any programming. Call your customer service representative to assign a new password. The password is a one to six-digit number. The default System Coordinator password is , which is the same as ÛÜßÝß. One password cannot be a subset of another one. For example, you cannot have 123 and 12345. Using a Basic password In addition to a System Coordinator password, there is a Basic password. This allows you to delegate some of the duties of being a system coordinator to someone else without allowing access to sensitive programming. The default Basic password is or ÛÛàÝÛ. You can enter the Basic password after the following feature codes: ²¥¥ èêäå (User Preferences) ²¥¥æé÷ä (to change the system time and date) ²¥¡ÜÚ (turn System Answer on or off) ²¥¡ÜÛ (turn Custom Call Routing on or off) Because the Basic password can be used to change the time, you should give it out with care and change it when necessary (for example, when an employee leaves the company). If restrictions, routing or other services operate on a schedule, changing the time can allow someone to bypass the programming.
226 / Using System features Com pact ICS 6.1 System Coordinator Guide P0603544 02 Changing passwords You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ‘ four times. Passwords displays. 4. Press ≠. Call Log pswds displays. 5. Press ‘ until you see Progrming pswds ˆ. 6. Press ≠. Sys Admin: displays. 7. Press ‘ until you see the name of the password you want to change. 8. Use ≠, CHANGE and the dialpad to enter the new password. Press OK to accept the new password. You cannot erase or eliminate the ability to program passwords. Clearing a Call Log password If an individual has forgotten their Call Log password, you can clear it in programming. The individual can then enter a new password from his or her telephone. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ‘ four times. Passwords displays. 4. Press ≠. Call Log pswds displays. 5. Press ‘ until the display shows Call log pswds. 6. Press ≠ and enter the internal telephone number of the telephone where you want to clear the Call Log password. 7. Press ≠, then press CLR to clear the password.
Using System features / 227 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Hospitality passwords There are two passwords within the Hospitality feature. One provides secure access to the administration set for programming the service, and one provides secure access to a room condition setting from each room set for housekeeping staff. Desk pswd Change this password frequently, to maintain security. At Hospitality: 1. Press ≠. Desk pswd: displays. (default is 4677 2. Press CHANGE. New pswd: displays 3. Enter a new password, then press OK. Cond pswd Change this password frequently, to maintain security. At Hospitality: 1. Press ≠. Desk pswd: displays. 2. Press ‘. Cond pswd:None displays. 3. Press CHANGE. New pswd: displays 4. Enter a new password, then press OK. Silent Monitor password Users must enter a password when they use ²¥ÞÞâ to monitor Hunt group calls. It is advisable to change this password frequently. At Hospitality: 1. Press ≠. SM Passwd: displays. (default: SILENT) 2. Press CHANGE. New pswd: displays 3. Use the keypad to enter a new password. 4. Press OK.
228 / Using System features Com pact ICS 6.1 System Coordinator Guide P0603544 02 Using special telephones Direct-dial You can reach the direct-dial telephone by dialing a single digit. The direct-dial telephone is usually in a central location, such as a attendants desk. It is usually the prime telephone or the central answering position (CAP). The direct-dial telephone can send up to 30 messages and can invoke Services to activate the extra-dial telephone. You cannot forward calls to a direct-dial telephone that is outside your Norstar system. See ‘‘Making changes to Call Forward No Answer’’ on page 37. Note: ISDN terminals cannot use the Direct-Dial digit to reach a Direct- Dial set. Changing the direct-dial telephone assignments Your installer or customer service representative sets up the direct-dial telephone. You can change which direct-dial telephone a telephone is assigned to, or assign it no direct-dial telephone. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ at Terminals&Sets. 4. Enter the internal number of the telephone you want to program and press ≠. The display shows Capabilities. 5. Press ≠. 6. Press ‘ until the display shows D-Dial. 7. Press CHANGE to select either Set1 or None.
Using System features / 229 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Any number of telephones can be assigned to call the direct-dial telephone. Hotline A hotline telephone calls a preset internal or external telephone number when you pick up the handset (or press the handsfree button). Bypassing a Hotline Press a line button, or use the Pre-Dial or Automatic Dial feature before you pick up the handset or press the handsfree button on a hotline telephone. See the Telephone Feature Card or see ‘‘Changing how you dial your calls’’ on page 77. Making a telephone a hotline telephone You can set up a telephone as a hotline. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 15 for more information. Tip - The digit you dial in order to get the direct-dial telephone to ring can be programmed by your installer or customer service representative Tip - Label the telephone to inform anyone using it that Hotline is active. Tip - A Hunt Group set DN can be specified as a Hotline telephone. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171.
230 / Using System features Com pact ICS 6.1 System Coordinator Guide P0603544 02 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ at Terminals&Sets. 4. Enter the internal number of the telephone you want to program and press ≠. The display shows Capabilities. 5. Press ≠. 6. Press ‘ until the display shows Hotline. 7. Press CHANGE to select the type of call the hotline makes: None, Intrnl , or Extrnl. Internal assigns an internal number. External assigns an external number. If you select an external number, you can select the line on which the call is made: the prime line an external line a line in a line pool, and a line pool access code For this type of line, you must specify the line pool access code. a line selected by the routing table For this type of line, the number dialed is treated as a destination code and is routed according to the routing tables. A telephone prime line, line pool access codes, and access to a line pool can be programmed by your installer or customer service representative. Control telephone The control telephone allows you to place the telephones and external lines for which it has responsibility into and out of service schedules. See ‘‘Using alternate or scheduled services’’ on page 219. SM Supervisor A telephone designated as an SM Supervisor allows you to monitor Hunt group calls without or without a conference tone