Nortel Compact Ics 6.1 System Coordinator Guide
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1-800-4 NORTEL www.nortel.com/norstar P0603544 02 Printed in Canada Norstar and Meridian are trademarks of Nortel Networks © Copyright Nortel Networks 2003 Compact ICS 6.1 System Coordinator Guide
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P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Table of Contents Getting started with Norstar 15 Using this guide 15 Understanding programming 15 Before you start 16 What you’ll need to do programming 17 Using Buttons 17 Using the buttons under the display 20 The programming overlay 21 A map for working in programming 24 Programming map (page 1) 25 Starting and ending a session 27 Ending a session 28 Frequently used programming operations 29 Changing the time and date on the display 29 Adding...
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iv / Table of Contents Com pact ICS 6.1 System Coordinator Guide P0603544 02 Answering calls at a prime telephone 46 Expanding telephone button capacity 47 Using a CAP module 48 Using a KIM as a central answer position 49 Release button 53 Hearing aid compatibility 53 Viewing information about a call on the display 54 Using Call Information for a particular call 54 Displaying Call Information before or after answering 55 Displaying Call Information for a call on hold 55 Making Call Display information...
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Table of Contents / v P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Changing handsfree answerback for a telephone 69 Turning Privacy on or off for a call 70 Creating a conference by releasing privacy 70 Making a call private 70 Checking call length using Call Duration Timer 71 Disconnecting by accident 71 Making calls 73 Choosing a line using a line button 75 Line pools 75 Using a line pool to make a call 76 Programming a memory button with a line pool feature code 76 Making calls from an...
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vi / Table of Contents Com pact ICS 6.1 System Coordinator Guide P0603544 02 Using the pre-recorded greetings 91 Using customized greetings for System Answer and CCR 91 Time available for customized greetings 93 Recording customized greetings for System Answer and CCR greetings 94 Programming or changing CCR destinations 96 Testing your custom System Answer and CCR 96 Time savers for making calls 97 Storing a number on a me mory button for Autodial 97 Using intercom as the line for Autodial 98 Using...
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Table of Contents / vii P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Transferring a call 111 Transferring external calls 112 Canceling a transfer 112 Using Camp-on 114 Parking a call 115 Retrieving a parked call 115 Using Call Park 116 Using Callback 117 Forwarding your calls 119 Forwarding your calls to with Norstar 119 Canceling Call Forward 119 Using Call Forward at your telephone 119 Overriding Call Forward 120 Changing the automatic Call Forward settings 120 Changing Forward no answer...
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viii / Table of Contents Com pact ICS 6.1 System Coordinator Guide P0603544 02 Canceling a message you have sent 133 Viewing your messages 133 Replying to a message 133 Removing items from your message list 134 Viewing messages you sent 134 Using Voice Call 136 Making a Voice Call 136 Answering a Voice Call without touching your telephone 136 Preventing Voice Calls to your telephone using Voice Call Deny 137 Tracking your incoming calls 139 Using Call Log 139 Call Log options 140 Logging a call...
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Table of Contents / ix P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Business Series Terminals 151 Identifying the telephones 152 T7316E Business Series Terminal button defaults 153 T7316 Business Series Terminal button defaults 155 M7310 telephone button defaults 157 Default button assignments 161 Moving line buttons 162 Changing the type of ring 163 Adjusting the Ring volume 163 Hiding the message or calls indication 163 Restoring the messages and calls indication 163 User Preferences 165...
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x / Table of Contents Com pact ICS 6.1 System Coordinator Guide P0603544 02 Feature notes 182 Using the Hospitality features 185 Hospitality passwords 185 Desk pswd 185 Cond pswd 186 Room/desk information 186 Programming room information 187 Using the room/set programming 188 Programming the alarm feature 190 Using the Administration set to control alarms 191 Using the alarm 192 Canceling an alarm 192 Turning off an alarm 193 Telephone features 195 Installing Business Series Terminals 195 Mounting a...