Nortel Compact Ics 6.1 System Coordinator Guide
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Index / 261 P0603544 02 Compact ICS 6.1 Syste m Coordinator Guide TAP 52 testing 249, 250 using a line button 75 using buttons 17 volume control 20 bypassing a Hotline telephone 229 C call ways to make a 73 Call 221? 254 Call blocked 79 Call Display information 54 Call Duration Timer 71 Call Forward ATA feature code 204 Call Forward No Answer 37 Call Forward on Busy 39, 121 Forward no answer 120 forwarding to voice mail 122 ISDN terminal feature 213 overriding 120 programming 37, 120, 121 Call Forward and Line Redirection, differences 127 Call information automatic 56 changing what information is shown first 56 displaying information 54 getting information for a call on hold 55 getting information for a current call 55 Call Log 139 Autobumping 141 automatic 139 calling from within 142deleting log items 141 logging call manually 140 options 140, 168 using 139 call overflow 245 Call Park 116 ATA feature code 204 Call Pick-up ATA feature code 204 Call Pickup Directed Pickup 57 Call Pick-up (Directed) ATA feature code 204 Call Queuing 106 ATA feature code 204 Call traced 215 Call Transfer 111 Call Transfer (ATA feature code) 208 Call(s) bumped 144 Callback 117 Caller ID set 56 Calling 80 calls answering calls on CAP 48 answering calls on TAP 49 monitoring with CAP 53 using answer key 60 using Do Not Disturb 201 Camp denied 115 Camp max 114 Camp to 115 Camped 115 Camped 254 camping calls (see Camp-on) Camp-on 114 ATA feature code 204 Cant ring again 74, 81 CANCEL 246
262 / Index Com pact ICS 6.1 System Coordinator Guide P0603544 02 Cancel denied 134 CAP answering calls 48 DID 48 monitoring calls 53 moving buttons 162 prime telephone 48 sending messages 132 telephone 48 CCR (see Custom Call Routing) central answering position sending messages 132 telephone 228 using 48 centrex template T7316 buttons 154 change Hunt Group auxiliary ringer 178 Class of Service ATA feature code 204 changing 240 using a password 238, 240 Cleared>LINENAM 134 CLID display on busy 55 communicating in the office paging 129–132 sending messages using display 132 Voice Call 136 cond pswd, programming 227 Conf. on hold 63 Conference busy 63 Conference Call ATA feature code 205 by releasing privacy 70 removing yourself from 63using the Conference feature 61 contrast adjustment 148 control telephone 222, 230 Custom Call Routing attendant telephone 87 customizing 85 language choice 88 using 84 customizing KIM 52 customizing your telephone adjusting ring volume 163 Button Inquiry 147 changing ring type 163 contrast adjustment 148 User Preferences 165 D date and time changing 29 default button assignments 161 defaults buttons, T7316 Business Series Terminal 153 deleting Call Log items 141 messages from list 134 programmed features 149 Denied in admin 253 desk pswd 227 desktop conferencing 216 destination code line for external calls 230 dial pad entering numbers and letters 34 dial tone Norstar system 239 stuttered 239
Index / 263 P0603544 02 Compact ICS 6.1 Syste m Coordinator Guide Dial voice call 137 dialing automatic dial 77 direct extension 85 options 168 pre-dial 78 saved number 103 standard dial 77 switching from pulse to tone 236 dialing modes 77 dialing signal Link 233 Long Tones 234 Pause 234 Programmed Release 235 run/stop 235 switching from pulse to tone 236 Wait for Dial Tone 236 DID CAP lines 48 DID template T7316 buttons 154 direct extension dialing, using Custom Call Routing and System Answer 85 direct inward system access 238 direct-dial telephone programming 228 Directed Pickup 57 directing calls, using Custom Call Routing 84 DISA (see direct inward system access) disconnect from conference 63 releasing a call, accidentally 71supervision 243 Disconnect Supervision 243 display button equivalents for one- line display 246 buttons 19 Call information 55 changing the language 148, 168 contrast 168 display buttons 20 making darker or lighter 147 one-line 246 testing 250 distinctive ring patterns(DRP) answering a call 46 distinctive rings 163 DN (see internal numbers) DND 114 DND transfer 47 DNs 28 Do Not Disturb on Busy 40 see also DND 201 Do not disturb 74, 80, 113 Do Not Disturb on Busy 121 DRT 47 E eKIM button programming 52 ending a call 53 enhanced, answer button 60 Enter code 150 Enter digits 98, 101 Enter zone 131 entering names and numbers 33 erasing Call Log items 141 messages from list 134
264 / Index Com pact ICS 6.1 System Coordinator Guide P0603544 02 programmed features 149 Evening Sched 224 Exchanged 162 Exclusive Hold 79, 106 Expensive route 74 extended, answer button 60 external page 129 external access to Norstar 237 external autodial programming 97 external Call Forward (see Line Redirection) external calls line pool 230 external line routing table 230 external line buttons 161 external paging equipment 132 extra-dial telephone 224 F F_ 150 fast busy tone 240 fax machine, and I-ATA 208– 209 Feature button 19 feature button 20 Feature code 150 Feature moved 150 Feature timeout 253 Features adjusting ring volume 163 Autobumping 141 autodial 97 auxiliary ringer 232 Background Music 202 Button Inquiry 147 Call Display 54Call Duration Timer 71 Call Forward 119 Call Information 54 Call Log 139 Call Park 115 Call Pickup 57 Call Queuing 106 Call Transfer 111 Callback 117 Camp-on 114 changing ring type 163 Class of Service password 240 Conference Calls 61 contrast adjustment 148 Custom Call Routing 87 dialing modes 77 dialing signal Link 233 Long Tones 234 Pause 234 Programmed Release 235 run/stop 235 Wait for Dial Tone 236 Do Not Disturb on Busy 121 Exclusive Hold 106 Handsfree 65 hiding the message or calls display 163 Hold 105 language choice 148 Last Number Redial 99 line pools 75 Line Redirection 123–127 Messages 132 moving line buttons 162 paging 129–132 priority call 78 Privacy 70
Index / 265 P0603544 02 Compact ICS 6.1 Syste m Coordinator Guide Restriction service 219 Ring Again 80 ring type 163 Ringing service 219 Routing service 219 Saved Number Redial 103 sending messages using display 132 Set Lock 231 Speed Dial 100 System Answer 86 Test a Telephone 249–251 Time and Date 225 Trunk Answer 59 User Preferences 165 Voice Call 136 Voice Call Deny 137 features Do Not Disturb 201 Group Listening 64 file transfer 216 Flash (feature) 233 Forward denied 122 Forward> 122 forwarding calls 37 Call Forward 119 Call Forward delay 120 Call Forward on Busy 121 Do Not Disturb on Busy 121 Forward no answer 120 Line Redirection 123–127 G Get call first 117 greetings, Auto Attendant changing the language 88 Custom Call Routing 84 customizing 91 pre-recorded 91 recording 94Group 4 fax 216 group answering SWCA keys 107 Group Listening 64 Group Pickup 57 H handling many calls at once Call Queuing 106 Hold 105 handset testing 250 handset speaker testing 251 Handsfree assign button 69 indicators 67 making calls 66 muting 66 Handsfree Answerback programming 69 Voice Call 136 handsfree button 20, 161 Heading 21 headset Handsfree requirement 68 testing 251 hearing aid compatibility 53 Hidden number 74, 100, 104 Hold ATA feature code 205 automatic 105 button 19, 20 Conference Call 62 exclusive 106 listening while on hold 105 retrieving call 105 using SWCA keys 107 Hold or release 144 Hold or release 255
266 / Index Com pact ICS 6.1 System Coordinator Guide P0603544 02 Hospitality 185, 187 hospitality password 227 host system signaling Link 233 Pause 234 Programmed Release 235 run/stop 235 Wait for Dial Tone 236 Hotline bypassing 229 setting up the telephone 229 Hunt Groups 38, 40, 41, 43, 58, 60, 78, 80, 83, 105, 116, 119, 120, 121, 122, 130, 136, 171, 202, 229, 243 adding or removing members 172 Answering incoming calls 43 assigning and unassigning lines 174 auxiliary ringer 178 broadcast conversion note 171 Broadcast mode 175 moving members 173 programming busy line setting 176 programming the overflow set 177 programming the queue time-out 177 Rotary mode 175 Sequential mode 175 setting the distribution mode 175 setting the hunt delay 176 setting the name 178 hunt groups system monitoring 230hybrid template T7316 buttons 154 I I-ATA (see analog terminal adapter, internal 203 In use 134 In use 256 In use SETNAME 144 Inactive feature 253 incoming call CLID display on busy 55 incoming calls SWCA keys 108 Incoming Line Groups (ILG), see Hunt Groups Incoming only 256 indicators handsfree and mute 67 installer programming 16, 27 integrated services digital network (see ISDN) 211 Intercom 125 Intercom # 98 internal analog terminal adapter (see analog terminal adapter, internal) 203 internal numbers length of 243 internal page 129 Internet access 217 Invalid code 102, 236 Invalid code 253 Invalid location 162 Invalid number 98, 113, 117 Invalid number 256 Invalid Password 241 Invalid state 215 Invalid zone 131
Index / 267 P0603544 02 Compact ICS 6.1 Syste m Coordinator Guide ISDN applications 216–217 capacity 211 equipment 216–217 Internet access 217 K KIM buttons on eKIM 52 customizing 52 using 49 L LAN access 216 LAN bridge 217 LAN router 217 language changing on the display 148, 168 choice for Auto Attendant 88 Last Number Redial programming 99 Last Number Redial (ATA feature code) 206 Last Number Redial, using 99 leased line backup 217 length of call, timing 71 length of internal numbers 243 letters, entering with dial pad 34 limiting access to Norstar 237 telephone feature use 231 telephone programming 231 using alternate or scheduled services 219 line changing the name 36 target 244 Line 001 waiting 254 line appearances using SWCA keys 107line assignment 244 line button moving 44, 162 using to choose a line 75 Line denied 59, 74 Line denied 256 Line hung up 115 Line in use 255 line indicators description 44 line pool 75–76, 245 external lines routing 230 line pool access code external calls 230 line pool and ATA 206 Line Redirection 123–127 Line Redirection 125 Line Redirection and Call Forward, differences 127 line, changing the name 200 Line001 callback 47 Line001 hung up 113 Line001 to prime 47 Line001 transfer 254 Link ATA feature code 206 using 233 Link, programming 233 LIST 167 listening on hold 105 log space programming 143 logging a call manually 140 Logit (see Call Log) long distance call indicator 253 long distance calls, using COS password 237
268 / Index Com pact ICS 6.1 System Coordinator Guide P0603544 02 Long Tones 234 Long Tones 235 Lunch Sched 224 M M7100 telephone 98 button defaults 158 Button Inquiry 147 Call Conference 61 Call Park 115 Call Queuing 254 Call Transfer 113 camping a call 114, 115 Conference Call 62 Conference Call on hold 62 Hold 105 Incoming Line Group button 44, 75 internal numbers 243 line assignment 244 Line Redirection 123 memory buttons 246 one-line display 246 Ring Again 254, 255 Speed Dial 101 standard dial 77 Transferring a call 113 Voice Call 136 M7208 telephone button defaults 159 memory buttons 246 one-line display 246 splitting a Conference Call 63 M7310 telephone 17 button defaults 157 memory buttons 246 splitting a Conference Call 63 M7324 telephone 17button defaults 159 CAP 48 memory buttons 246 splitting a Conference Call 63 maintaining security 238 Make calls first 255 making calls dialing modes 77 priority call 78 using a line button 75 using line pools 75 using Ring Again 80 with automatic Handsfree 68 memory buttons 19, 97, 246 Message denied 135 Message list 135 Message to 135 Messages ATA feature code 206 cancelling a sent message 133 hiding display 163 removing from list 134 sending 132 sending using the display 132 viewing 133 Messages & Calls 135, 144 Microphone muted 137 modem, and I-ATA 208–209 monitoring answer DNs and answer key 60 calls 60, 244 calls with CAP 53 line pool status 80 lines (see also Disconnect Supervision) 243
Index / 269 P0603544 02 Compact ICS 6.1 Syste m Coordinator Guide telephone status 80 transferred calls 117 Move line from 162 Move line to 162 moving telephones 200 music, background 202 mute assign button 69 button positioning on sets 161 indicators 67 muting voice call tones 136 N names spelling out 33 Network Call Diversion 215 New calls begin 145 Next 21 night control phone (see control telephone) Night Sched 224 Night Service (see Services) 9_ 73 9_ 256 No button free 135 No button free 255 No call on 117 No calls waiting 254 No free lines 256 No info to log 145 No last number 74, 100 No line selected 74 No line selected 254, 256 No line to use 125 No log assigned 145 No number saved 104 No number stored 102, 135 No response 215 No resume item 145 No services ON 223 No voice call 137 Norstar system dial tone 239 Not allowed 215 Not available 215, 253 Not in service 74, 113, 115, 122 Not in service 254 Not incoming 215 Not subscribed 215 numbers, entering with dial pad 34 O OK 246 On another call 74, 80 On hold 106 one button access to features 53 one button dialing (see Autodial) outgoing calls SWCA keys 109 Outgoing line 125 overflow call routing 245 overlay 21 positioning on the set 22 OVERRIDE 246 overriding Call Forward 120 P page ATA feature code 206 external equipment 132 programming 130 shortcut codes 129 types 129 zones, programming 130 Page choice 131 Page timeout 131
270 / Index Com pact ICS 6.1 System Coordinator Guide P0603544 02 Paging ALL 131 Paging busy 131 Park denied 117 Parked call 254 Parked on 117 parking a call retrieving 115 Parking full 117 password 185 Basic 165, 225 Call Log 142–143 changing 225 Class of Service 240 clearing Call Log 226 cond pswd 227 desk pswd 227 Hospitality password 227 System Coordinator 225 User Preferences 165 Pause 234 ATA feature code 206 pause in a sequence of numbers (see Wait for Dial Tone) PBX template T7316 buttons 154 personal programming 16 phone 109 Pick up receiver 254 Pickup 59 Pickup denied 58, 59 Please wait 79 Pool code 126 positioning the overlays 22 power supply testing 251 pre-dial 78 Press a button 98, 147, 150 Press a line 162 Press held line 64prime line 230, 247 external call routing 230 prime telephone 46 CAP 48 TAP 49 priority call ATA feature code 207 priority call (see also Call Queuing) 78 Priority denied 79 Priority>223 255 Privacy ATA feature code 207 changing status 70 private branch exchange, accessing from Norstar (see also host system dialing signals) 233 private call 70 private line 247 Program and HOLD 99, 102, 150 Program and OK 99, 102, 150 Programmed 99 Programmed Release 235 programming 187 hospitality cond password 227 hospitality desk password 227 hospitality password 227 KIM 52 programming overlay 21 system features Call Forward 37, 40 changing the name of a line 36 changing the name of a telephone 34