Nortel Compact Ics 6.1 System Coordinator Guide

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indicator to the other two parties. See ‘‘Using Silent Monitor’’ 
on page 180.
Using Set lock
Set lock limits the  ways in  which you can  customize your telephone. There 
are three levels of Set Lock: 
Full, Partial, and None (no set lock). With 
no set lock, you have access to all features on your telephone.
Partial prevents:
Full, in addition to the restrictions outlined for Partial lock, prevents:
Changing Set Lock programming for a telephone
You need the programming template found at the front of this guide. See 
‘‘Getting started with Norstar’’ on page 15 for more information.
1. Press 
²¥¥ÛßßÜÝÝ.
2. Press 
ÛÜßÝß (the default System Coordinator password).
3. Press 
≠ at Terminals&Sets and enter the internal number of 
the telephone you want to program. 
4. Press 
≠.
5. Press 
‘ until the display shows Restrictions.
programming autodial 
buttons
programming user speed dial 
numbers
programming feature buttons
moving line buttons
changing the display 
languagechanging dialing modes 
(Automatic Dial, Pre-Dial, 
and Standard Dial)
using Voice Call Deny
saving a number with Saved 
Number Redial
changing Background Music
changing Privacy
changing Do Not Disturb
using Ring Againusing Call Forward all calls
using Send Message
using Trunk Answer
activating Services  
						

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6. Press ≠ twice.
7. Use 
CHANGE to select one of the three options: None, Partial and 
Full.
Using an auxiliary ringer
An auxiliary ringer is a separate device that has to be connected to Norstar.  
Refer to the section on installing optional equipment in the Compact ICS 
6.1 Installer Guide.
Turning the auxiliary ringer for a telephone on or 
off
You need the programming template found at the front of this guide. See 
‘‘Getting started with Norstar’’ on page 15 for more information.
1. Press 
²¥¥ÛßßÜÝÝ.
2. Press 
ÛÜßÝß (the default System Coordinator password).
3. Press 
≠ at Terminals&Sets.
4. Enter the internal number of the telephone you want to program and 
press 
≠. The display shows Capabilities.
5. Press 
≠.
6. Press 
‘ until the display shows Aux. ringer.
7. Use
 CHANGE to select Y (Yes) or N (No).
Your installer or customer service representative can program the auxiliary 
ringer to start ringing for incoming lines as part of Ringing Service. 
						

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Using Host System dialing signals
You can access host systems, such as private branch exchanges (PBX) 
from Norstar by using host system signaling features (also known as 
end-to-end signaling). These features either send a special signal to the host 
system or allow you to program delays required by host systems in external 
autodial or speed dial sequences.
Link
²àÚ
If your Norstar system is connected to a private branch exchange (PBX), 
you can use a Link signal to access special features. On some telephones, 
Link is called FLASH.
The Link signal can be included as part of a longer stored sequence on an 
external autodial button or in a speed dial code. The Link symbol (
¤) uses 
two of the 24 spaces in a dialing sequence.
Preventing a telephone from using Link
Link can be restricted at individual telephones.
You need the programming template found at the front of this guide. See 
‘‘Getting started with Norstar’’ on page 15 for more information.
1. Press 
²¥¥ÛßßÜÝÝ.
2. Press 
ÛÜßÝß (the default System Coordinator password).
3. Press 
≠ and enter the internal number of the telephone you 
want to program.
4. Press 
≠.
5. Press 
‘ three times. The display shows Restrictions.
6. Press 
≠ twice.
7. Press 
‘ three times. The display shows Allow link:.
8. Press 
CHANGE to choose Y (Yes) or N (No). 
						

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Pause
²à¡
The Pause feature enters a 1.5-second delay in a dialing sequence on an 
external line. This is often required for signaling remote devices, such as 
answering machines, or when reaching through to PBX features or host 
systems.
You can program more than one pause in an external autodial or speed dial 
sequence.
The Pause symbol (
›) uses one of the 24 spaces in a dialing sequence.
For pulse dialing, 
• inserts a 1.5-second pause into the dialing sequence.
Long Tones
²¡â¡
The Long Tones feature allows you to control the length of a tone so that 
you can signal devices such as fax or answering machines which require 
tones longer than the standard 120 milliseconds. 
1. While on a call, press 
²¡â¡.
2. Press the dialpad buttons to produce the appropriate tones. Each tone 
sounds for as long as you hold down the button. 
Long tones can be used on any call except a conference call. You can use 
internal lines of the Norstar system to activate a device connected to an 
analog terminal adapter (ATA) in another area of your office, or external 
lines to access devices outside the Norstar system.
Tip - If your Norstar system is connected to a private 
branch exchange (PBX), program Link onto a memory 
button for one-touch access. 
						

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Displays
Programmed Release
²¥¡á
The Programmed Release feature performs same function as ¨ in a 
programmed dialing sequence. When the system encounters  Programmed 
Release in a dialing sequence, it stops dialing and hangs up the call. 
The Programmed Release symbol (
fi) takes up two of the 24 spaces in a 
programmed dialing sequence.
The system ignores any digits or commands that follow a Programmed 
Release in a programmed dialing sequence.
Run/Stop
²¥á
Run/Stop inserts a break point into a sequence of dialed numbers or 
characters used for automatic dialing. This may be necessary when you are 
connecting to a PBX or similar host system.
For example, you can call a company with an automated attendant that 
instructs you to dial the internal number you need. You can program the 
company number, a Run/Stop, then the internal number on one external 
autodial button. Press the autodial button once to dial the company number. 
When you hear the automated attendant, press the autodial button again to 
dial the internal number.
The Run/Stop symbol (
fl) uses one of the 24 spaces in an autodial or speed 
dial sequence.
You can include up to three Run/Stop commands in a dialing string. The 
system ignores a fourth Run/Stop, and any digits or commands that follow 
it in a programmed dialing sequence.
At the appropriate time,  press any dialpad button. 
Hold each button down for as long as necessary. 
Press 
² or ³ to cancel Long Tones. 
Long Tones: 
						

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Wait for Dial Tone
²¡âÝ
Wait for Dial Tone causes a sequence of numbers to pause until dial tone 
is present on the line before continuing to dial. This is useful if you must 
dial a remote system and then wait for dial tone from that system before 
dialing the rest of your number.
The Wait for Dial Tone symbol (
‡) uses two of the 24 spaces in an 
autodial or speed dial sequence.
Displays
Using tone dialing for a call
If your external telephone lines use  tone dialing, you can temporarily 
switch to tone dialing by pressing 
£ after selecting the line. Tone dialing 
allows your Norstar telephone to communicate with devices and services 
that respond to tone signals, such as automatic switchboards, and fax or 
answering machines.
You have entered a code that can only be used in 
a programmed autodial or speed dial sequence, 
not on a call you dial directly. Programmed 
Release and Run/Stop are for use in programmed 
dialing sequences only.Invalid code 
						

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Using your Norstar system from an 
external location
You can use the lines and some of the features of a Norstar system from 
outside the system. You can do this over the public telephone network 
when you are away from the office, or you can call from another system, 
over a private network. 
An example of how remote access works is a sales representative who 
spends a lot of time out of the office and who needs to make long distance 
calls to the European office. Your Norstar system has a leased line to 
Europe with reduced transatlantic charges. You provide that sales 
representative with a Class of Service (COS) password that gives access to 
the transatlantic line. The sales representative can then telephone into the 
Norstar system from a hotel, enter their Class of Service password, and use 
the leased transatlantic line to make calls.
Remote users can access Norstar lines, line pools, the page feature, and 
remote administration (if enabled through Software Keys). The exact 
facilities available to you through remote access vary, depending on how 
your installer or customer service representative set up your system. 
Controlling access to your Norstar system
It is important to maintain the security of your Norstar system by limiting 
access to authorized users and limiting those users to the features they 
need. 
Remote users can make long distance calls.
Remember, a remote user can make long distance 
calls that are charged to your company and can 
make page announcements in your office unless 
you create the proper restrictions for external 
access lines. 
						

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Direct inward system access (DISA)
Control access to your Norstar system with direct inward system access 
(DISA). Access to your Norstar system from the public telephone network 
should always be controlled with DISA. If your installer or customer 
service representative programs the line used for remote access to answer 
a call automatically and wait for a DISA internal number, callers hear a 
stuttered dial tone and must enter a Class of Service password before they 
are allowed into the system.
Class of Service (COS)
To control the level of telephone service a remote user can access, your 
installer can assign a remote filter and remote package to the line used for 
remote access. The remote filter restricts the numbers that can be dialed on 
the line, and the remote package restricts the use of line pools and the page 
feature. To change the restrictions for the line, the user can enter their Class 
of Service (COS) password when the system answers with DISA, or can 
dial the DISA internal number and enter their Class of Service password.
Maintaining security
To maintain the security of your system, the following practices are 
recommended:
Warn anyone to whom you give the remote access number to keep it 
confidential.
Change Class of Service passwords often.
Warn anyone to whom you give a Class of Service password to 
remember it and not to write it down.
Remove the Class of Service password of anyone who leaves your 
company. 
						

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Accessing Norstar remotely over the public 
network
1. Dial the Norstar system remote access number.
2. When you hear a stuttered dial tone, enter your COS password.
3. Wait for the system dial tone.
If your system uses System Answer or CCR, you may enter the DISA 
number or Auto DN once your call has been automatically answered by one 
of the features.
To use the system remotely, you must use a telephone with tone dialing to 
call the system.
Remote access is possible only on lines that your installer or customer 
service representative programs to allow auto-answer calls.
To use features on a remote Norstar system, press 
• followed by the 
feature code. Even if you are calling from a Norstar system, press 
• 
instead of 
².
In certain situations, you may experience lower volume levels when using 
Norstar remotely.
Tones
You may hear some of the following tones while accessing Norstar 
remotely.
ToneWhat it means
Busy toneDialed a busy line pool access code. You hear 
system dial tone again after five seconds.
Stuttered dial toneEnter your COS password.
Norstar system dial toneYou may use the Norstar remotely. 
						

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Using Class of Service (COS) passwords
Class of Service passwords permit controlled access to system resources 
both by internal and remote users. When you enter a Class of Service 
password at a telephone, the restriction filters associated with your Class of 
Service password apply, rather than the normal restriction filters. 
Similarly, when a remote user enters a Class of Service password on an 
incoming auto-answer line, the restriction filters and remote package 
associated with their Class of Service password apply, rather than the 
normal restriction filters and remote package. COS passwords are 
programmed by either your customer service representative or installer.
Users should memorize their COS passwords instead of writing them 
down. Employee COS passwords should be deleted when they leave the 
company. Typically, each user has a separate password. Several users can 
share a password or  one user can have several passwords.
Changing your Class of Service
²ß¡
You must enter a Class of Service password each time you want to make a 
call that is normally restricted on a line or telephone.
To change the restriction filters on a line or telephone:
1. Press 
²ß¡.
2. Enter your six-digit COS password.
Fast busy toneYou have done one of the following
Entered an incorrect COS password. Your call 
is disconnected after five seconds. 
Taken too long while entering a COS 
password. Your call is disconnected after five 
seconds. 
Tried to use a line  pool or feature not permitted 
by your Class of  Service. You hear system dial 
tone again after five seconds. 
Dialed a number in the Norstar system which 
does not exist. Your call is disconnected after 
five seconds.