Nortel Compact Ics 6.1 System Coordinator Guide
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Communicating in the office / 131 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide A zone is any group of system telephones that you want to group together for paging, regardless of their location. Your installer programs whether a tone sounds before a page begins, and the maximum number of seconds a page can last before it is automatically turned off. Displays Tip - Make sure that everyone who needs to make page announcements has a list showing which telephones are in which page zones. Enter the desired page zone number (1- 3) or press ALL. You have entered a page zone code that is not between 1 and 3. Select the type of page you want. See the list in “Making a page announcement”. The time allotted for paging has expired. You are making a page. The display shows the page zone you have chosen. Press ² or ¨ when you are finished. A page is already being made in the page zone you have requested. For other displays, see ‘‘Common feature displays’’ on page 253. Tip - You can make an announcement to one person by placing a voice call to their telephone. Enter zone:___ ALL Invalid zone Page choice: SETS SPKR BOTH Page timeout Paging ALL Paging busy
132 / Communicating in the office Com pact ICS 6.1 System Coordinator Guide P0603544 02 Using Page with external paging equipment When you make a page that uses external paging equipment (external page or combined page), the Long Tones feature is automatically activated for the external paging system only. This allows you to control optional equipment with the Long Tones feature. Sending messages using the display The Messages feature allows you to leave a message on the display of another Norstar telephone, and indicates if you have any messages waiting. The Messages feature uses a message waiting list to keep a record of your internal messages and your (external) voice mail messages (if you subscribe to a voice message service with visual message waiting indication). Sending a message ²Ú You can leave a message on the display of another telephone in your Norstar system. You can send up to four messages to different telephones, including your voice message center. If your telephone is a direct-dial telephone or a central answering position (CAP), you can send up to 30 messages. If your reply to a message is forwarded or is answered at another telephone using the Call Pickup feature, the message remains on your telephone until you cancel it or successfully contact the telephone that sent the message. 1. Press ²Ú. 2. On a telephone with a two-line display, press ADD. (This step is not necessary on a telephone with a one-line display.) 3. Enter the internal number of the person you want to send the message to. The display shows Message for you.
Communicating in the office / 133 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Canceling a message you have sent 1. Press ²£Ú. The display shows Cancel for:. 2. Enter the internal number of the person to whom you sent the message. Viewing your messages ²ßÞ You can receive up to four messages from different telephones, including your voice message center. A single message from your voice message center may pertain to several voice messages. On a telephone with a one-line display 1. Press ²ßÞ. The display shows the first message. 2. Press ¥ or £ to move through your messages. On a telephone with a two-line display 1. Press MSG. The display shows the first message you received. 2. Press NEXT to move through your messages. Replying to a message You can call the person (or your voice message center) who sent a message while you are viewing the message. On a telephone with a one-line display: Press â. On a telephone with a two-line display: Press CALL. If you want to call your voice message center using a line other than the programmed line, exit your message list and dial the voice message center telephone number.
134 / Communicating in the office Com pact ICS 6.1 System Coordinator Guide P0603544 02 Removing items from your message list You can erase a message while you are viewing it in your message list. If the message is from your voice message center, this only erases the message notification at your telephone. You still need to erase the voice message at your voice message center. Refer to your voice message center documentation. On a telephone with a one-line display: Press ³. On a telephone with a two-line display: Press ERASE. Viewing messages you sent ²Ú On a telephone with a two-line display, you can view the messages you sent. 1. Press ²Ú. 2. Press SHOW to display your first sent message. 3. Press NEXT to move through your sent messages. Displays You have entered an invalid number when attempting to cancel a message. You have cleared an external message from your message waiting list. The message itself exists in your voice message center until you erase it there. You are trying to call from your message waiting list. The line that you are trying to use is being used by the identified Norstar user. You are viewing your message list. The display shows the number and name of the line that was used for your voice mail message. Cancel denied Cleared>LINENAM NEXT In use: 21 L001:LINENAMVMsg NEXT CALL CLEAR
Communicating in the office / 135 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide You have tried to send a message to an invalid internal number or to a telephone that is out of service. SHOW appears only if you have outstanding messages. Press SHOW to review messages you have sent. Press ADD to send a new message. Enter the internal number of the telephone to which you want to send a message. You have one or more messages and one or more new Call Logs. Press ²¡âß to change the first line of the display to the current time and date. You have no line button free with which to reply to a message. There has been no number programmed for the voice message center. Contact your voice messaging service provider. Your are at the beginning of your list of messages. Press NEXT to move through your messages. You are trying to send a message to a user whose message waiting list is full. You have tried to send a message but your telephone list of sent messages is full. Cancel one of the messages you have sent, if possible, or wait until you have received a reply to one of those messages. For other displays, see ‘‘Common feature displays’’ on page 253. Message denied Message list SHOW ADD EXIT Message to: Messages & Calls MSG CALLS No button free No number stored Start of list NEXT Their list full Your list full
136 / Communicating in the office Com pact ICS 6.1 System Coordinator Guide P0603544 02 Using Voice Call ²ßß You can make an announcement or begin a conversation through the speaker of another telephone in the system. Making a Voice Call Press ²ßß. Muting Voice Call tones When a voice call begins at your telephone, you hear a beep every 15 seconds as a reminder that the microphone is on. To stop it from beeping, pick up the handset or press the handsfree button. Answering a Voice Call without touching your telephone If handsfree answerback is assigned to your telephone, you can respond to a voice call without touching the telephone. This feature is not available to the M7100 or T7100 telephone. When someone makes a voice call to you, simply start talking. The telephone microphone picks up your voice. Tip - Hunt Groups cannot accept voice calls. Answer buttons have no appearances for voice calls, and the telephone does not ring for voice calls. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171. For more information about Answer buttons, see ‘‘Answer DNs and Answer keys’’ on page 60. Tip - Once you have answered a voice call, you can put it on hold, transfer it, or otherwise treat it as a normal call.
Communicating in the office / 137 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Preventing Voice Calls to your telephone using Voice Call Deny Press ²¡¡. Voice calls ring like regular internal calls. Your other calls proceed normally. Canceling Voice Call Deny Press ²£¡¡. Displays The line is open for you to speak. Dial the internal number or press the internal autodial button of the person to whom you want to speak. Your handsfree microphone is muted. Press the handsfree button or pickup your handset to respond to the voice call. The telephone receiving the call cannot accept voice calls for one of the following reasons: it is active or ringing with another cal l Call Forward is turned on Do Not Disturb is turned on Voice Call Deny is turned on it is not a Norstar or BST telephone. Your call proceeds automatically as a regular ringing call. Voice call Dial voice call Microphone muted No voice call
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P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Tracking your incoming calls Using Call Log Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line. If your system is equipped with the appropriate equipment, and you have subscribed to the call information feature supplied by your service provider, you are able to capture information about incoming callers in your call log. The same feature is supplied by an ISDN service package that comes with calling line identification (CLID). Call Log creates a record of incoming external calls. For each call the log could contain: sequence number in the Call Log name and number of the caller indication if the call was long distance indication if the call was answered (and identity of who answered it) time and date of the call number of repeated calls from the same source name of the line that the call came in on Call Log can help you to keep track of abandoned or unanswered calls track patterns for your callers (for example volume of calls and geographical location of calls) record caller information quickly and accurately build a personal telephone directory from log items The long distance indicator and the caller name and number, may not be shown in the log, depending on the Call Display services provided by your local telephone company and the local telephone company of the caller.
140 / Tracking your incoming calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 To use the features on the following pages, your telephone must have spaces available in its Call log. Your installer or customer service representative programs each telephone with an appropriate number of spaces. Call Log options ²¥¡Ý You can select the type of calls to be stored in your Call Log. Choose from four Autolog options: No one answered, Unanswerd by me, Log all calls , No autologging. 1. Press ²¥¡Ý. The current option displays. 2. Press £ or NEXT to change the option. 3. Press ² or OK to select the display option. Logging a call manually ²¡ÚÜ If your calls are not automatically logged, you can manually log call information when you are connected to an external call. Storing information for your current call can be helpful in many situations. For example, you may want to: record a caller information without using paper and pencil record only selected calls that you choose, as opposed to using Call Log automatically quickly record caller information before a caller hangs up Press ²¡ÚÜ to log an external call manually.