Nortel Compact Ics 6.1 System Coordinator Guide
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Using System features / 241 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide COS passwords allow you to define individual passwords and determine the restriction filters, and remote package associated with each. Displays Tip - If you use your Norstar system from outside the office, you may have to enter a Class of Service password to gain access to the system. See ‘‘Using your Norstar system from an external location’’ on page 237. (Blank display) Enter your password. It is not shown on the display. You have entered a password that is not programmed into your system.Invalid Password
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P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide General System features The following features are available for the entire Norstar system. Disconnect supervision When Disconnect Supervision is assigned to a line, the Norstar system monitors it to detect if an external caller hangs up. This allows the system to release the line for other uses. Your installer or customer service representative assigns disconnect supervision. Hunt Groups Your Norstar system now allows you to establish Hunt Groups. Hunt Groups are a group of Norstar or BST telephones that can be called by a single directory number. The Hunt Groups feature ensures calls are easily routed to the appropriate people. You can also monitor hunt group calls using the Silent Monitoring feature. For more information about Hunt Groups see ‘‘Programming Hunt Groups’’ on page 171. Internal numbers Each telephone in the Norstar system has its own internal number. The length of internal numbers in your system can be from two to seven digits. All numbers in your system are the same length. Your installer or customer service representative sets the length of internal numbers (called the DN length). To find out your internal number, use the Button Inquiry feature ( ²¥â) on an intercom button. On the M7100 or T7100 telephone, Button Inquiry shows your internal number followed by the function assigned to your single-memory button.
244 / General System features Com pact ICS 6.1 System Coordinator Guide P0603544 02 Line assignment Any of the lines in your system can be assigned to any of your telephones. Your installer or customer service representative assigns lines to telephones in Configuration programming. Lines can be assigned to appear only, appear and ring, or to ring only. Usually, only the lines that are appropriate for a particular person appear at that person’s telephone. When a line is assigned to a telephone it is automatically given a line button on that telephone, if a button is available. The M7100 T7100 telephones do not have line buttons. Calls on lines that ring but do not appear at a telephone are presented at an intercom button. You may be able to answer a call on a line that does not appear or ring at your telephone. To pick up such a call, use Call Pickup, Call Park, or Trunk Answer. A telephone may have buttons assigned for lines 001 to 003, but have only lines 001 and 002 programmed to ring as well. An incoming call on any of the three lines causes a line button indicator to flash, and the telephone can be used to answer the call. This is especially useful for people who monitor other telephone lines, but want only their own lines to ring. Target line A target line is used to route a call directly to a particular telephone or group of telephones. Target lines (061-086) are used only for incoming calls and appear on the Intercom button. A single incoming line may provide connections to several different target lines. This allows each person or department in the office to have their own number without having a separate external line for each number. Note: Although target lines can be set to Private (default is Public), features such as Call Pickup can still answer these calls at remote telephones.
General System features / 245 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Line pools A line pool allows each telephone access to external lines from a group (or pool) of external lines. You can access such lines by pressing an intercom button and entering a line pool access code, a destination code that uses that line pool, or by pressing a memory button programmed with the line pool feature code and a line pool access code. Overflow call routing If a call comes in for a target line that is busy, Norstar routes the call to the prime telephone for that target line. If there is no prime telephone assigned to the target line or if a call cannot be directed to a target line, the call goes to the prime telephone for the external line used. Overflow routing for incoming calls is used with the Routing Service programmed by your installer. A Service must be active for overflow routing to be in effect. Overflow routing is not available in normal servic e. M7100 and T7100 telephones These sets do not have line buttons, therefore, they work slightly differently from other Norstar and BST telephones. Where other telephones can require that you select a line button to answer a call, on the these telephones you simply pick up the receiver. Where other telephones require you to select a line button to take a call off hold, you press ³on the these sets. Also on these sets, you can answer a second call by pressing ³. Your active call is put on hold and you are connected to the waiting call. You can have no more than two calls at a time. Tips - When you make a call and the programmed route is busy, you hear the expensive route warning tone. Your telephones displays an expensive route warning. To avoid using the normal, expensive route, release your call. Overflow routing directs calls using different line pools. Therefore, a call may be affected by different line filters when it is handled by overflow routing.
246 / General System features Com pact ICS 6.1 System Coordinator Guide P0603544 02 There is no handsfree button on these telephones. When applicable, special instructions for the telephones are included with each feature description. Memory buttons Memory buttons are the buttons with indicators on the M7208, M7310, and M7324 telephones and the T7208 and T7316/T7316E Business Series Terminals. The M7310 also has dual buttons without indicators. There is a single memory button, without an indicator, on the M7100 and T7100 telephones. Memory buttons can be used as answer, autodial, line, and programmed feature buttons. Line, intercom and answer buttons must have indicators and are programmed by the system administrator. One-line display The M7100, M7208, T7100, and T7208 telephones have a one-line display. Other telephones have a second line on the display, which shows the functions of the three buttons directly below it. These indicators are known as display buttons. Some display buttons, such as TRANSFER and ALL, are simply shortcuts which are not available on a one-line display. Other display buttons, such as OK and SHOW, perform essential functions. For a one-line display telephone, use the following buttons instead of these display buttons. Substitutes for display buttons All displays listed in this book are shown as they appear on the two-line display. Display buttonDialpad buttonDisplay buttonDialpad button OK³CANCEL£ QUIT¨VIEW£ ADD¥OVERRIDE£ SHOW£BKSPÃ
General System features / 247 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Prime line Your telephone can be programmed to select an internal or external line or a line pool automatically whenever you lift the handset or press the handsfree button. This is your prime line. Private lines A private line is exclusive to a particular telephone. Calls that are put on hold or left unanswered on a private line cannot be picked up at any telephone except the prime telephone. Volume bar The volume bar controls the volume of the handset, telephone ringer, handsfree speaker, and headset. Press either end of the volume bar à to adjust the volume.
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P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Troubleshooting Using the alarm telephone An alarm telephone displays Norstar system alarm codes, should they occur. Alarm telephones are Norstar telephones or Business Series Terminals with two-line displays that are specifically assigned by the installer to receive system alarm codes. Reporting and recording alarm codes If an alarm message appears on the alarm telephone display 1. Record the alarm number. 2. Press TIME and record the time displayed. 3. Call your installer or customer service representative and report the alarm code. 4. After speaking to your installer or customer service representative, press CLEAR. Displays Testing the telephone If you suspect something is wrong with a button, the speaker, the displays, or some other part of the telephone hardware, you can do a quick test to see which part of the telephone is broken. Report this alarm and the time it occurred to your installer or customer service representative. Tip - Ensure that the function of a button matches the label by pressing ²¥âthen the button. You can end the telephone testing session anytime by pressing ¨ or ², unless you are testing those buttons. The test feature times-out after 30 minutes of no activity. Alarm: 61-4-2 TIME CLEAR
250 / Troubleshooting Com pact ICS 6.1 System Coordinator Guide P0603544 02 Testing the telephone display Use a display test if you suspect that one of the indicators on the telephone is not working. 1. Press ²¡âÞ. The display shows Display test. 2. Press TEST or ³ to go ahead with a display test. 3. Adjust the contrast for the telephone display so you are able to see the test results clearly. Enter a number to change the contrast or press DOWN and UP. 4. Press OK or ³ to go ahead with the test. During the test, the display should be filled with solid, dark blocks and all the indicators next to the buttons on the telephone should be turned on. Any Busy Lamp Field (BLF) or CAP modules or KIMs that are attached to the telephone should be completely lit. You lose any information that was showing on the BLF before the test started. Pressing any button ends the test. Testing the telephone buttons 1. Press ²¡âÞ, then £ or NEXT. 2. Press TEST or ³ to go ahead with a button test. 3. Press button to see its function. If the button you pressed uses an indicator, it should turn on when you test the button. 4. Pressing the ¨ button puts Rls button on the display briefly and returns you to the Button test display. Testing the speaker in the telephone handset The handset test is not available if you have a headset plugged into the telephone. 1. Press ²¡âÞ, then £ or NEXT twice. The display shows Handset test. 2. Press TEST or ³ to go ahead with a handset test.