Nortel Compact Ics 6.1 System Coordinator Guide
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Frequently used programming operations / 41 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide For more information about Call Forward and similar settings, see ‘‘Forwarding your calls to with Norstar’’ on page 119. If the set has been given a name, it appears on the display. Press ≠. Press ≠. Press ‘ twice. Press CHANGE to turn the feature on. A second press turns it off again. Press ¨ to end your session. You can press ‘ to continue programming capabilities for this telephone, or press – three times to return to the Terminals and Sets heading. Tip - If the telephone is a member of a Hunt Group and the set activates this feature, the telephone does not receive notification of incoming Hunt Group calls while on a call. The DND on busy feature overrides the Hunt Group. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 171 . 25:25 FIND Capabilitiesˆ Fwd no answerˆ DND on Busy:N CHANGE DND on Busy:Y CHANGE End of session
42 / Frequently used programming operations Com pact ICS 6.1 System Coordinator Guide P0603544 02 What would you like to do next? Some of the most common programming tasks are listed below. For a comprehensive list of settings and instructions, see either the Table of Contents or the Index. Redirect calls coming in on a line.See ‘‘Turning on Line Redirection’’ on page 123. Allow individuals to answer calls that are ringing at another telephone.See ‘‘Picking up a call ringing at another telephone’’ on page 57. Assign telephones to different zones for paging.See ‘‘Paging’’ on page 129. Turn the night service on and off.See ‘‘Making additional telephones ring’’ on page 219. Use a Basic password so others can take care of programming such as changing user speed dials, changing names, changing the time and date, and activating Auto Attendant features.See ‘‘Using passwords’’ on page 225.
P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Answering calls Answering incoming calls with Hunt Groups Your Norstar system allows you to establish Hunt Groups in your system. Hunt Groups are a group of Norstar set DNs that can be called by a single directory number. The Hunt Groups feature ensures calls are easily routed to the appropriate people. You can program: the members for a Hunt Group member position within a Hunt Group how calls are distributed how long a call spends looking for available members what happens if all members are busy For more information about Hunt Groups see ‘‘Programming Hunt Groups’’ on page 171. Answering an incoming call There are three possible indications of an incoming call: ringing, a line button flashing, and a message on the display. You may not receive all three indications for any particular call. For example, you may have a line that has been set up not to ring at your telephone, but which is assigned to a line button and designated as Appr only. If so, you see only a flashing icon beside the line button. There are many possible combinations, depending on how your system is set up. See ‘‘Choosing a line using a line button’’ on page 75 for more information about the use of lines. If you receive a priority call and your telephone has no free internal line buttons (intercom or SWCA buttons), you cannot transfer the priority call, you must accept or release it.
44 / Answering calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 Line buttons For each line assigned to your telephone, one line button is assigned to that line. Press the line button to select the line you want to answer or use to make a call. Having several line buttons allows you immediate access to more than one line. Note: Target lines (DID) are for incoming calls only. If you press a line button assigned to a target line that does not have an incoming call, the prompts on your telephone will indicate that the line is for incoming calls only. The M7100 and T7100 telephones have two intercom paths which are used instead of line buttons to answer and make calls. Each M7100 can be assigned two lines. You can press ³ to switch between two calls, one active and one on hold. What line indicators mean ºFlashing on and off for equal lengths of timeThere is an incoming call on the line. ºFlashing on and off more quicklyYou have placed a call on hold. ºFlashing on for longer than offSomeone else has put a call on hold on that line. ºOn, not flashingYou are connected to the call on that line or the line is in use elsewhere. OffThe line is free.
Answering calls / 45 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Rings you may hear The T7316E telephone displays a set of icons in place of flashing arrows when it is connected to a system with version 6.1 or newer software. If you connect a T7316E telephone to a system that is running version 6.0 or previous versions, the standard line indicators display. The KIM module also displays some of these icons. Note that this piece of hardware is only supported by version 6.1 and later software. Active callThe line is active and/or you are connected to this telephone. RingingA call is coming into this line. HoldThe call on this line is on Hold at this telephone. Call forwardThe call on this line has been forwarded. Active buttonThe feature assigned to this button is active. Flash rate indicators for T7316e and KIM icons On, not flashingYou are connected to the call on that line or the line is in use elsewhere or the service indicated is active OffThe line is free Flashing on and off for equal lengths of timeExisting alert rate Flashing on and off more quickly (twinkle)I-hold Flashing on for longer than off (blink)U-hold A double beep every 10 secondsA call has been camped to your telephone. A long single ringThere is an external call on the line for you. A shorter double ringThere is an internal call on the line for you or a call is being transferred to you. A brief single ringA call is being redirected on one of your redirected lines. You cannot answer this call. ,
46 / Answering calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 Sorting calls by distinctive ring patterns When lines are configured on your system, they can be assigned one of four distinctive ring patterns (DRP). The default for all telephones and lines is None, which is the lowest priority. Call ringing: When multiple calls are presented to the telephone, the call with the highest priority DRP setting will be the call that rings at the telephone. Call answering: When multiple calls are presented to a telephone, and the user picks up the handset, the call with the highest priority DRP setting is the call that is presented. Note:External calls always have a higher priority than internal calls. Note:If the ring type is changed on a telephone after the DRPs are set on the line, the line DRPs are overwritten by the telephone settings. If the DRPs are set for a line after telephone programming, then the telephone ring programming is overridden by the line DRP program. If the call is to a Hunt group, and the Hunt group DRP is higher than the line DRP, the Hunt group DRP will take precedence within the Hunt group. Answering calls at a prime telephone Each line in a Norstar system can be assigned a prime telephone. Calls not answered at their normal destinations are transferred to the prime telephone. The prime telephone is usually the telephone assigned to the attendant. The installer or customer service representative programs a prime telephone for a line. Three beeps descending in toneYou are receiving a priority call.
Answering calls / 47 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Displays Expanding telephone button capacity You can add additional memory buttons to M7324 telephones using a CAP module and to T7316E telephones using a KIM (key indicator module). If you add the modules without identifying them as CAPs, the user can program the module buttons as an expanded memory button set. However, if you want to designate one person as the central answering position for your system, you can program the modules to support lines, and, in the case of the KIM, multiple target lines and Hunt group appearances. This configuration of the KIM is called an eKIM. Both systems provide similar features and are programmed using the same headings. These configurations are briefly described in this section. For details about configuring the KIM modules, refer to the Compact ICS 6.1 Installer Guide. The person at telephone 21 has forwarded a call to you using Do Not Disturb. The system has transferred a call to you from a telephone with Do Not Disturb turned on. Nobody answered this call so the system transferred it to you. Someone has camped, parked or transferred a call on line 001, but no one has answered it. Press CALLBACK or the line button to connect to the call. There is no telephone that can receive a call on line 001 so the system has transferred it to you. The call coming in on line 002 was intended for target line 052. Line 052 is busy so the call has come to you. For other displays, see ‘‘Common feature displays’’ on page 253. DND from 21 DND transfer DRT Line001 Line001 callback CALLBACK Line001 to prime Line002>Line052
48 / Answering calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 Using a CAP module A central answering position that uses a Norstar M7324 telephone and a CAP module is programmed as a CAP by your installer or customer service representative. It is best if the CAP is the prime telephone and direct-dial telephone for the lines and telephones it serves. M7324 set with one CAP module A CAP module is an add-on device that provides 48 extra memory or line buttons. You can connect one Norstar CAP module to the telephone to increase the number of lines it can handle. When a CAP module is first plugged into your telephone, some of the module buttons are already programmed to dial an internal number. Customizing your CAP module If your installer has programmed the CAP module to be the central answering position for your system, you can move external lines onto the CAP module by using ²¥¡Ú. See ‘‘Moving line buttons’’ on page 162. Any of the buttons on your CAP module that do not select lines can be programmed to dial internal or external numbers automatically. You can program features onto CAP module buttons. See ‘‘Storing a number on a memory button for Autodial’’ on page 97 and ‘‘Customizing your telephone’’ on page 147 for information on programming memory buttons. M7324 telephone CAP module
Answering calls / 49 P0603544 02 Compact ICS 6.1 Syste m Coordin ator Guide Monitoring telephones with the CAP module The indicators ˆ beside internal autodial buttons on your CAP module show the status of Norstar telephones. The indicator is on when the telephone has: an active call Do Not Disturb turned on The indicator is off when a telephone has: no active call a call on hold and no other active call Using a KIM as a central answer position When you deploy a CAP consisting of a T7316E telephone and one or more KIMs, the modules can be configured as eKIMs by your installer. If you do not need lines or hunt group appearances on the KIMs, there is no requirement for any system configuration. This configuration of the KIM is called an ordinary KIM (OKIM) and you can install up to nine modules on a T7316. Note:You must have version 6.1 or newer software to program this type of CAP. It is best if the CAP is the prime telephone and direct-dial telephone for the lines and telephones it serves. Tip - You can send up to 30 messages from a CAP.
50 / Answering calls Com pact ICS 6.1 System Coordinator Guide P0603544 02 Norstar T7316E telephone with added KIM An ordinary KIM (OKIM) configuration does not have any system programming. At each telephone you can use the memory programming feature to: provide feature access (Refer to ‘‘Programming a feature code onto a memory button’’ on page 149 ) provide access to line pools (Refer to ‘‘Programming a memory button with a line pool feature code’’ on page 76) provide one-press external autodial (Refer to ‘‘Storing a number on a memory button for Autodial’’ on page 97) configure system-wide call appearances (SWCA) by assigning SWCA feature codes An extended KIM (eKIM) provides the same functionality as the OKIM plus the ability to support multiple target line assignments and Hunt group appearances. A T7316E can support a maximum of four eKIMs. Your system can support one CAP. Note that this total includes any T7324 CAPs.