Nortel Compact Ics 6.1 System Coordinator Guide

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P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
 Using the I-ATA with modems and fax machines 209
Troubleshooting for the device attached to the I-ATA 209
ISDN 211
ISDN BRI 211
Line access from an ISDN terminal 212
ISDN BRI features 212
Network Name Display for BRI 212
Name and number blocking for BRI 213
Service provider features 213
Call Forward 213
Canceling Call Forward 213
Calling the number your calls are forwarded to 214
Automatic Call Back 214
Automatic Recall 214
MCID (profile 2) 214
Network Call Diversion (profile 2) 215
ISDN BRI terminals 215
ISDN applications 216
Videoconferencing and video telephony 216
Desktop conferencing 216
File transfer 216
Telecommuting 216
Group 4 fax 216
Remote LAN access 216
Leased line backup 217
LAN to LAN bridging 217
Internet and database access 217
Using System features 219
Using alternate or scheduled services 219
Preventing cer tain calls from being made 219
Making additional telephones ring 219
Changing the lines used by outgoing calls 219
Turning Services on and off 220
An example of how to turn on a Service manually 221 
						

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Turning Services on and off using feature codes 221
Viewing the active Services from a two-line display 
telephone 222
Viewing the active Services from a one-line display 
telephone 223
Using passwords 225
Using a Basic password 225
Changing passwords 226
Clearing a Call Log password 226
Hospitality passwords 227
Silent Monitor password 227
Using special telephones 228
Direct-dial 228
Changing the direct-dial telephone assignments 228
Hotline 229
Bypassing a Hotline 229
Making a telephone a hotline telephone 229
Control telephone 230
SM Supervisor 230
Using Set lock 231
Changing Set Lock programming for a telephone 231
Using an auxiliary ringer 232
Turning the auxiliary ringer for a telephone on or off 232
Using Host System dialing signals 233
Link 233
Preventing a telephone from using Link 233
Pause 234
Long Tones 234
Programmed Release 235
Run/Stop 235
Wait for Dial Tone 236
Using tone dialing for a call 236
Using your Norstar system from an external location 237
Controlling access to your Norstar system 237
Direct inward system access (DISA) 238
Class of Service (COS) 238 
						

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Maintaining security 238
Accessing Norstar remotely over the public network 239
Tones 239
Using Class of Service (COS) passwords 240
General System features 243
Disconnect supervision 243
Hunt Groups 243
Internal numbers 243
Line assignment 244
Target line 244
Line pools 245
Overflow call routing 245
M7100 and T7100 telephones 245
Memory buttons 246
One-line display 246
Prime line 247
Private lines 247
Volume bar 247
Troubleshooting 249
Using the alarm telephone 249
Reporting and recording alarm codes 249
Testing the telephone 249
Testing the telephone display 250
Testing the telephone buttons 250
Testing the speaker in the telephone handset 250
Testing the telephone headset 251
Testing the telephone speaker 251
Testing the power supply to a telephone 251
Common feature displays 253
Index 257
Backup programming overlays 277 
						

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Getting started with Norstar
Your Norstar digital key system has many powerful features that 
can be customized to keep up with changes in your workplace. 
Using this guide
The person who is responsible for adding or moving telephones 
or making changes to the system is called the system coordinator. 
This guide is designed to give you all the information that is 
required to carry out system coordinator tasks.
The first section contains step-by-step instructions about 
changing the time and date, deciding how many rings it takes 
before a call is forwarded, and other day-to-day programming. 
Once you understand these basic steps, you can move on to the 
many other features described in the second section of the guide, 
and refer to the first section only from time to time.
You can look at the contents page for an overview of the features 
that are available, or check the index for specific features or for 
messages displayed on your telephone.
Understanding programming 
When your system is installed, your installer or customer service 
representative programs it to work with your telephone lines, 
with your private network, if you have one, and with optional 
equipment. They customize the system for your office. All 
programming is recorded in the Norstar Programming Record. 
						

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You may want to further customize your system. For example, 
you can change how some features work, or adapt the system to 
changes in your office. Programming allows you to change 
settings that probably need to be updated regularly because of 
staff turnover or new business contacts. You can also assign 
features and program buttons on individual telephones. 
There are four ways to customize and maintain your Norstar 
system: 
• Initial programming is done for you by your installer or 
customer service representative. It deals mostly with how 
the system interacts with lines, telephones, and other 
equipment.
 Your programming as a system coordinator changes how 
features work for the system, as needed. It requires a 
system coordinator password.
 A basic programming password is available to allow 
individuals other than the system coordinator to make 
changes without giving access to sensitive programming 
capabilities. 
 Personal programming is available to anyone through the 
Feature button on their telephone. It allows individuals to 
change how their telephone works to suit themselves.
Before you start
Before you begin programming, plan what changes you want to 
make. Record the changes in the Norstar Programming Record 
so that you have the information at hand. For example, if you are 
going to program system speed dial numbers, fill out the page in 
the Norstar Programming Record so that you have all the 
numbers and codes handy once you start programming. 
						

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What you’ll need to do programming
Programming is performed using a telephone that can show two 
lines of information on the display. Examples of telephones with 
two-line displays are shown on page 17.
You need a programming overlay to show which buttons to press 
when you are doing programming. See ‘‘The programming 
overlay’’ on page 21.
When you use a telephone for programming, it is taken out of 
service. This means it is unable to receive or make calls, and the 
call forward features do not work. Do not use the main reception 
telephone for programming because you may lose incoming 
calls.
Using Buttons
The two-line telephone you use for everyday calling is used for 
changes and maintenance. Examples of telephones with two-line 
displays are shown in the illustration below.
Business Series Terminal T7316 
						

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Business Series Terminal T7316E
Norstar two-line display telephones
The next illustration numbers the buttons that are used for both 
day-to-day communication and programming on the T7316E 
telephone.
 M7310  M7324 
						

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P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
Business Series Terminal buttonss
 DisplayShows instructions for everyday calling as well as for 
programming.
 Display buttonsHave a variety of uses. The current use is shown on the 
display above each button.
 Dialpad
Used for dialing numbers when you are making calls. 
For programming, the dialpad is also used for entering 
numbers and letters
 Memory buttonsDial a number or feature code stored on the button.
 Feature buttonAllows you to enter a feature code while using or 
programming the telephone.
 Hold buttonPuts an active call on hold.
 Release buttonHangs up an active call or ends programming.
 Volume rocker 
switchTurns the volume you hear through the handset up or 
down. During programming this switch is used to adjust 
settings, such as for the display contrast.
 Mute Mutes the transmitter in the handset.
  
9
1110
1
2
3
4
546
7
8
1
2
3
4
5
6
7
8
9 
						

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This guide shows the icons for Business Series Terminal buttons on the 
programming telephones. Your telephone may have different labels, or the 
buttons in slightly different locations. Refer to the table below for 
comparable Norstar icons,
Using the buttons under the display
The three display buttons are used both for telephone features 
and programming, but what each button does depends on what 
the display shows. Some display instructions that you may see 
when making changes on the system are OK
, CHANGE or COPY. In 
this guide, display button instructions are underlined.
Display buttons
 HandsfreeAllows you to hear a caller  without lifting the handset or 
wearing a headset. (T7316E only).
 Headset Activates the headset feature.
Business Series Terminals
T7316, T7316EButton descriptionNorstar telephones
M7310, M7324
²Featureƒ
Handsfree:  (T7316E)
Mute: Handsfree/Mute
©
³ú
Hold˙
Ã
Volume Control√
¨
Release®
10
11
 display button
 display text
 display button command