Nortel Compact Ics 6.1 System Coordinator Guide

							P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
ISDN
Integrated Services Digital Network (ISDN) technology provides a fast, 
accurate and reliable means of sending and receiving data, image text and 
voice information through the telephone system. 
By using Basic Rate Interface (BRI), your ISDN service allows for faster 
transmission speeds and the addition of a variety of powerful business 
applications, including remote LAN access, videoconferencing, file 
transfer and Internet access.
Your installer configures your ISDN services and terminal equipment. 
ISDN BRI
Compact ICS supports the following ISDN services:
incoming calls
outgoing calls
Calling Line Identification Presentation (CLID)
Sub-addressing
bearer capabilities
teleservices
The Call Forward All Calls feature can be used from ISDN terminals 
connected to Compact Plus.
Note: Norstar and Business Series Terminals (BST) telephones can accept 
voice calls only. Video and data calls do not alert at  the telephones.
Although an ISDN S-loop or LT-loop can support up to eight devices, the 
loop has a limit of two B-channels. If both B-channels are in use, other 
devices on that loop cannot make or receive calls until a B-channel is 
available, or until both B-channels are available in the case of a video 
terminal. Thus, the number of terminals installed must take into account 
whether you require dedicated access for the terminals on that loop. 
						

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Note: System telephone features, other than Transfer and Call Forward All 
Calls, are not available to ISDN terminals. In addition, you cannot 
retrieve a parked call, or reach a Direct-Dial set by using the Direct-
Dial digit from an ISDN terminal.
Line access from an ISDN terminal
ISDN terminals do not have line keys or intercom keys as do Norstar and 
BST telephones. To make an outgoing call from an ISDN terminal, access 
an external line by entering a line pool code or by using the ARS feature.
ISDN BRI features
Selected ISDN network features can be used from a Norstar telephone. 
Your central office switch (ISDN network) determines which features are 
available to you.
Network Name Display for BRI
Your Norstar system displays the name of an incoming call when it is 
available from the service provider. Name information can be displayed on 
a telephone but not on an ISDN terminal. If the Calling Party Name has the 
status of private, it may be displayed as Private name. If the Calling Party 
Name is unavailable, it may be displayed as Unknown name.
Your Norstar system displays the name of the called party on an outgoing 
call, when it is provided by your service provider.
Your Norstar system sends the Business Name concatenated with the 
telephone name on an outgoing call but only after the Business Name has 
been programmed.
The available features include:
receiving connected name
receiving calling name
receiving redirected name
sending connected name
sending calling party name 
						

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Consult your customer service representative to determine whether or not 
this feature is compatible with your service provider.
Name and number blocking for BRI
When activated, ²¡Úá allows you to block the outgoing name 
and/or number on a per-call basis. Name and number blocking can be used 
with a Norstar set but not with an ISDN terminal.
Consult your customer service representative to determine whether or not 
this feature is compatible with your service provider.
Service provider features
Consult your customer service representative to determine if the new ISDN 
features are supported with your service provider.
Call Forward
Call Forward allows you to forward your calls to an external telephone 
number. 
1. Select an ISDN line by selecting a line button, a line pool, or the 
handsfree button, or by lifting the handset (if an ISDN line is your 
prime line).
2. Consult your service provider for the appropriate feature code to enter 
on your dialpad. Listen for three tones followed by dial tone.
3. Enter the internal number of the telephone to which you want your 
calls forwarded. If the call is answered, stay on the line for at  least five 
seconds to activate the Call Forward feature.
Canceling Call Forward
1. Select an ISDN line by selecting a line button, a line pool, or the 
handsfree button, or by lifting the handset (if an ISDN line is your 
prime line).
2. Consult your service provider for the appropriate feature code to enter 
on your dialpad. Listen for a series of tones.
3. Press 
¨. 
						

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Calling the number your calls are forwarded to
1. Select an ISDN line by selecting a line button, a line pool, or the 
handsfree button, or by lifting the handset (if an ISDN line is your 
prime line).
2. Consult your service provider for the appropriate feature code to enter 
on your dialpad.
Automatic Call Back 
If you call a number that is busy, enter the feature code designated by your 
service provider to receive a distinctive ring at your set when the line 
becomes available for calls.
Automatic Recall
Automatic Recall allows you to automatically dial the number of the last 
call you received. You may not see the number on the display if the 
information is not available from your service provider, or you do not have 
Caller ID as part of your ISDN service.
Consult your service provider for the appropriate feature code to enter on 
your dialpad.
MCID (profile 2)
The MCID feature allows you to use ²¡áà to have call 
information recorded on the central office system for an incoming call on 
a specific line (EUROISDN lines, only) .
The user must invoke the feature code either during the active call or within 
within 30 seconds (time varies on different networks) after the caller hangs 
up, but before the user hangs up. 
						

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MCID prompts
Network Call Diversion (profile 2)
This feature is a network function that allows forwarding and redirection of 
calls outside the Norstar network when using an ETSI ISDN line. 
Functionality is similar to that of External Call Forward (ECF). NCD 
redirects calls using the same line on which they arrive. Call forward is 
efficient since there is no need for additional outside lines.
ISDN BRI terminals
Your Compact ICS supports up to eight Basic Rate Access loops (four 
2B+D channels) that can be used for fully digital connections to ISDN 
networks and devices. Loops are connections between the ICS and devices 
or between the ICS and the network.
Each loop provides two separate B-channels that can be used to make two 
simultaneous voice or data calls, or one data call and one voice call.
The MCID request was accepted by the network.
No response to the MCID request.
MCID can only be invoked on received calls.
The caller information is not  available. The CO is 
not  able to log the information or  it is not an ETSI 
BRI type of call.
MCID feature is not subscribed to.
MCID is not allowed in the current state of the 
call.
Invalid interaction with another supplementary 
service.
Call traced
No response
Not incoming
Not available
Not subscribed
Invalid state
Not allowed 
						

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ISDN applications
ISDN terminal equipment delivers a wide range of powerful business 
applications:
Videoconferencing and video telephony
Videoconferencing offers instant visual and audio contact between distant 
parties using either studio-based or desktop ISDN terminals.
Desktop conferencing
ISDN allows computer users in distant locations to share and edit any 
image, data or text file on their own computer screens while they discuss 
the information.
File transfer
The ISDN network allows you to transfer files containing data, text, 
images, data, or audio clips, faster and cheaper than with a conventional 
modem.
Telecommuting
Convenient retrieval, processing and storage of files is possible for the 
employee working at home by using ISDN lines to give high-speed access 
to information resources at the office.
Group 4 fax
ISDN fax applications save money by increasing both transmission speed 
and the quality of resolution.
Remote LAN access
ISDN provides an affordable and fast means for employees at remote sites 
(at home or branch offices) to access local area networks (LANs). 
						

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Leased line backup
Essential backup for leased lines can be provided using ISDN as required, 
rather than duplicating costly permanent leased lines.
LAN to LAN bridging
Local area network (LAN) bridge/routers allow flexible interconnection 
between LANs using ISDN, with charges only incurred when information 
is actually transmitted.
Internet and database access
The fast call set up and high bandwidth of ISDN are ideal for accessing 
information services such as the Internet and databases. 
						

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							P0603544   02 Compact ICS 6.1 Syste m Coordin ator Guide
Using System features
Using alternate or scheduled services
There are three types of Services to make your Norstar system handle calls 
differently on different days and at different times of the day: Ringing 
service, Restriction service and Routing service.
Each of the three services, and the six schedules available to  each service, 
are customized for you by your installer or customer service representative. 
They program which telephone is used to turn Services on and off, and 
display what Services are in use. This is called the control telephone.
Preventing certain calls from being made
Restriction service prevents a user from making certain kinds of calls from 
a telephone or from lines that are available at the telephone. The 
restrictions are programmed by your installer or customer service 
representative.  For example, you might want to restrict long distance 
dialing between certain hours of the day.
Making additional telephones ring
Ringing service makes additional telephones ring for incoming calls on 
external lines. For instance, all incoming external calls can ring at a 
security telephone during the night, or calls to one attendant can ring at 
another attendant telephone during lunch. It does not suppress your normal 
ringing assignment.
Changing the lines used by outgoing calls
Routing service allows you to assign alternate routes to calls. In this way 
you can take advantage of lower costs available on particular routes on 
certain days and at certain times. Both the regular and alternate routes are 
programmed by your installer or customer service representative .
Note: Your system administrator can also assign alternate routes for 
destination codes that are defined to run on a schedule. In this case,  
						

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alternate routes are offered only in the case where the original route 
is not available. Refer to the section on least-cost routing in the 
Compact ICS Installer Guide.
Turning Services on and off
The master control for how different services and their schedules are used 
by your system is in programming. There are three settings: 
Manual, 
Automatic and Off.
Manual allows you to turn the service on and off at any time from a 
control telephone using a feature code.
Automatic allows you to use the preassigned stop and start time for a 
service. You are able to start and stop the service by entering the 
appropriate feature code at a control telephone. If you select this 
setting, you use the start and stop times programmed by your installer 
or customer service representative. 
Off prevents the service from being activated.
You need the programming template found at the front of this guide. See 
‘‘Getting started with Norstar’’ on page 15 for more information.
1. Press 
²¥¥ÛßßÜÝÝ.
2. Press 
ÛÜßÝß (the default System Coordinator password).
3. Press 
‘ twice.
4. Press 
≠ at Services.
5. Press 
‘ until you see the Service you want to program.
6. Press 
≠ and ‘ until you see the schedule you want 
to program.
7. Press 
≠ and use CHANGE to select the setting that works best 
for your office: 
Off, Manual or Automatic.
Each schedule can have its own configuration of a Service which works 
independently of automatic start and stop times. For example, there may be 
a version of Restriction service called Night Schedule that prevents anyone 
from making long distance calls. But calling it Night Schedule does not 
mean it can only be used with a schedule. You can turn the Night Schedule 
for Restriction Service on or off, as needed, any time of the day or night. If