NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual
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CHAPTER 3 NDA-24282 Pag e 2 2 Revision 1.0 INSTALLATION Figure 3-4 shows the cable connection between the Agent Position and the NEAX2400 IMX. Figure 3-4 Connection of ACD Agent Position NAP-200-101 Sheet 1/3 Installation of ACD Agent Position Note 2:For more details of connector lead accommodation, see “Circuit Card Manual”. PIMMDF Installation Cable MDF Max. 850m (0.5φ) 16ELC Camp Connector Leads (example)Modular Rosette Modular Jack Note 1 LTNo.1 No.15 Dterm No.0 (Dterm Series III/Series E) PA-16ELCJ 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 B0 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 B13 B14 B15A0 A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 A13 A14 A15 Agent Position1 2 34 No.0 No.1 No.2 No.3 No.4 No.5 No.6 No.7 No.8 No.9 No.10 No.11 No.12 No.13 No.14 No.15 A0 B0 1 23 4 PA-16ELCJ Note 1:Connector leads (A0 and B0) may be connected with Modu- lar Rosette.
NDA-24282 CHAPTER 3 Page 23 Revision 1.0 INSTALLATION Attach the provided key pad/labels to identify the names of the keys. For the function key data assignments, refer to the AKYD command in Chapter 7. (1) D term Series III Figure 3-5 Key Pads on ACD Agent Position Keyboard ( Dterm Series III) NAP-200-101 Sheet 2/3 Installation of ACD Agent Position HOLD XFR CONF WORK *0 #TALLY 8 795 462 13LOGONBREAK RLS CW AUTO/MAN ASSIST EMER TRKTRBL RECALL ACD CALL LINE FNC HAND/HEAD MIC SPKR
CHAPTER 3 NDA-24282 Pag e 2 4 Revision 1.0 INSTALLATION (2) Dterm Series E Figure 3-6 Key Pads on ACD Agent Position Keyboard ( Dterm Series E) NAP-200-101 Sheet 3/3 Installation of ACD Agent Position 12 3 45 6 789 0# CW ACDCALL LINE TRKTRBL RECALL FUNC HAND/HEAD MIC SPKR RLS BREAK LOGON TALLY WORK CONF XFR HOLD FLEX KEYASSIST EMER AUTO/MAN
NDA-24282 CHAPTER 3 Page 25 Revision 1.0 INSTALLATION Figure 3-7 shows the cable connection between the Supervisory Position and the NEAX2400 IMX. Figure 3-7 Connection of ACD Supervisory Position NAP-200-102 Sheet 1/3 Installation of ACD Supervisory Position Note 2:For more details of connector lead accommodation, see “Circuit Card Manual”. LTNo.1 No.15 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 B0 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 B13 B14 B15A0 A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 A13 A14 A15 Supervisory Position 1 2 34 No.0 No.1 No.2 No.3 No.4 No.5 No.6 No.7 A0 B0 MDF MDF PIM Installation Cable Max. 850m (0.5 f )Dterm No. 0 (Dterm Series III/Series E) No.8 No.9 No.10 No.11 No.12 No.13 No.14 No.15 16ELC Camp Connector Leads (example)Modular Rosette Modular Jack 1 23 4 Note 1 PA-16ELCJPA-16ELCJ Note 1:Connector leads (A0, B0) may be connected with Modular Rosette.
CHAPTER 3 NDA-24282 Pag e 2 6 Revision 1.0 INSTALLATION Attach the provided key pad/labels to identify the names of the keys. For the function key data assignments, refer to the AKYD command in Chapter 7. (1) D term Series III Figure 3-8 Key Pads on Supervisory Position Keyboard (Dterm Series III) NAP-200-102 Sheet 2/3 Installation of ACD Supervisory Position CW AUTO/MAN TRKTRBL RECALL ACD CALL LINE FNC HAND/HEAD MIC SPKR HOLD XFR CONF WORK *0 #TALLY 8 795 462 13LOGONBREAK RLS NIGHT MO N/BARG E
NDA-24282 CHAPTER 3 Page 27 Revision 1.0 INSTALLATION (2) Dterm Series E Figure 3-9 Key Pads on Supervisory Position Keyboard (Dterm Series E) NAP-200-102 Sheet 3/3 Installation of ACD Supervisory Position 12 3 4 56 789 0# CW ACDCALL LINE TRKTRBL RECALL FNC HAND/HEAD MIC SPKR BREAKRLS TA L LY WORKCONF XFR HOLD FLEX KEYMON/BARGENIGHTAU TO/ MA N LOGON
CHAPTER 3 NDA-24282 Pag e 2 8 Revision 1.0 INSTALLATION Figure 3-10 shows the cable connection between the MIS and the NEAX2400 IMX. Figure 3-10 Cable Connection between MIS and PBX NAP-200-103 Sheet 1/1 Installation of MIS Note:When the client MIS and IVR/Host are installed in a system together, LAN network for these terminals should be separated by the router. 00 01 02 03 04 05 06 07 08 09 10 11 00 01 02 03 04 05 06 07 08 09 10 1112 13 14 15 16 17 18 19 20 21 22 23 LANI (PZ-PC19) MIS HUB BASEULPM 10BASE-T (Straight) PH-PC40 (EMA) PH-IO24 (IOC)
NDA-24282 CHAPTER 3 Page 29 Revision 1.0 INSTALLATION Figures 3-11 and 3-12 show connection for an Emergency Recorder. Figure 3-11 Connection of Emergency Recorder (When Emergency Recorder Has Starting Terminal) Figure 3-12 Connection of Emergency Recorder (When Emergency Recorder Does Not Have Starting Terminal) NAP-200-104 Sheet 1/1 Installation of Emergency Recorder Emergency Recorder AC A B G MD F R0 T0 M (T1) 16COT No.0 circuit No.1 circuit -48V Power Receiving Terminal G -48V RPT0 FUSE Speech Wires Starting Wire AC A B G MDF R0 T0 M (T1) 16COT No.0 circuit No.1 circuit -48V Power Receiving Terminal GRPT0 Emergency RecorderPower Relay Note Starting Wire Speech WiresAC Receptacle Note:If a power relay is used, select an optimum relay by confirming the amplifiers current drain.
CHAPTER 3 NDA-24282 Pag e 3 0 Revision 1.0 INSTALLATION The standard announcement machine available is PA-4DATA or PA-4DATB (4DAT: 4 Digital Announcement Trunk) card. The 4DAT can be used by simply inserting it in the universal slot of PIM. If a non-standard announcement machine is used, the connection method and the announcement trunk to be used as interface vary depending on the machine. An example of this connection is shown in Figure 3-13. Figure 3-13 Connection of Announcement Machine NAP-200-105 Sheet 1/1 Installation of Announcement Machine Announcement Machine Fuse Power Receiving TerminalG–48V RPT0 16 COT No.0 circuit No.1 circuitR0 T0 M (T1)MDF OA OB OC (RT)–48 G R1G
NDA-24282 CHAPTER 3 Page 31 Revision 1.0 INSTALLATION Figure 3-14 shows the system configuration when IVR/Host is installed. For more details of IVR cable connection, refer to Figure 3-15 and for the Host connection, refer to Figure 3-16. Figure 3-14 System Configuration (when IVR/Host is installed) NAP-200-106 Sheet 1/1 Installation of IVR/Host Note:When the client MIS and IVR/Host are installed in a system together, LAN network directly connected with these terminals should be separated by the router. Router MIS IVR/Host Dterm (ACD Positions) E L C L C HUB PBXL A N L A N Note