NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual
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CHAPTER 7 NDA-24282
Pag e 3 98
Revision 1.0
ACDCCV: ASSIGNMENT OF ACD CCV DATA
Note 1:For details of each parameter’s meaning, see Call Control Vector - ACD [C-108A] in Chapter 5.
Note 2:Valid for Overflow service.
18 Tally Short Tally No. Up to four digits This step will send Tally to MIS.
19 Tally Long Tally No. Up to eight digit This step will send Tally to MIS.
20IVRDN IVR Access number (maximum.
5 digits)*This step must be assigned before IVR
announcement.
21Split ETA less “SPLIT” [Split number...](http://img.usermanuals.tech/thumb/54/84336/w64_nec-neax2400-imx-callcenterworx-enterprise-acd-system-manual_d-416.png "Page 417
CHAPTER 7 NDA-24282
Pag e 3 98
Revision 1.0
ACDCCV: ASSIGNMENT OF ACD CCV DATA
Note 1:For details of each parameter’s meaning, see Call Control Vector - ACD [C-108A] in Chapter 5.
Note 2:Valid for Overflow service.
18 Tally Short Tally No. Up to four digits This step will send Tally to MIS.
19 Tally Long Tally No. Up to eight digit This step will send Tally to MIS.
20IVRDN IVR Access number (maximum.
5 digits)*This step must be assigned before IVR
announcement.
21Split ETA less “SPLIT” [Split number...")
CHAPTER 7 NDA-24282 Pag e 4 02 Revision 1.0 ACDTG: ASSIGNMENT OF ACD TRUNK GROUP DATA ACDTG: Assignment of ACD Trunk Group Data 1. Function This command is used to assign, list, print, and remove ACD trunk group data. This data includes queue priority, circuit quantity, and an optional trunk group name. 2. Precautions 1. If ACD circuits are not assigned, they will not report to the MIS. 2. Queue Priority for ACD trunk is programmed in ACDTG. 3. Parameters TENANT NUMBER: Tenant Number (1 ~ 10) 0: indicates all tenants TRUNK GROUP: Trunk Group Number (Rt. Number) (1 to 254) NAME: Trunk Group (Rt.) Name (optional, up to 20 characters). Only 12 will show on ACD position. PRIORITY: Priority (1 to 250) TRK: Trunk Numbers (1 ~ 255) Trunk Group Tenant Number: Trunk Group: Name Priority:1 ACD FPC401 1Update List Close Trunk Group Data New Trunk Group 12345678910 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 >
NDA-24282 CHAPTER 7 Page 403 Revision 1.0 ACDTG: ASSIGNMENT OF ACD TRUNK GROUP DATA 4. Assignment and Deletion Procedure These flow diagrams show the procedure used to assign and delete ACD trunk group data. Figure 7-7 Assigning and Removing ACD Trunk Group Data 1 11 1 START STARTEND END ACDTG ACDTGDESCRIPTION DESCRIPTION Assign the trunks as ACD circuits. Remove the trunk group data.
CHAPTER 7 NDA-24282 Pag e 4 04 Revision 1.0 ACDANA: ASSIGNMENT OF ACD ANALOG SPLIT ACCESS CODE ACDANA: Assignment of ACD Analog Split Access Code 1. Function This command is used to assign, list, print, and remove ACD Analog Agent access code data. These access codes enable agents using analog phones to perform many ACD features including logging on (with or without an ID), logging off, going into Ready, Work, and Break modes, entering tally codes, and reporting trunk troubles. 2. Precautions Analog access codes must be set up on the PBX as monitored numbers (see AMNO or AMNON in this manual). 3. Parameters ACCESS CODE: The dialed digit pattern used to invoke an ACD function. FEATURE: The ACD feature which this access code will provide. (1-13) Logon With ID Logon Without ID Logoff Ready Mode Work Mode Break Mode Tally Code Trunk Trouble Day Mode Single Day Mode All Night Mode Single Night Mode All Permanent Work LOGIN ID: The logon ID associated with an analog access code (only used for LOGON WITH ID). TALLY CODE: The tally code associated with an analog access code (only used for TALLY CODE). BREAK TYPE: The break type associated with an analog access code (only used for BREAK MODE). Access Code Feature Logon ID Tally CodeLogon Without IDUpdate CloseList Analog Agent Data Break Type Announcement Success Failure New Analog
NDA-24282 CHAPTER 7 Page 405 Revision 1.0 ACDANA: ASSIGNMENT OF ACD ANALOG SPLIT ACCESS CODE ANNOUNCEMENT SUCCESS: Success Announcement or Tone 0 = Service Set Tone* 1~58 = Announcement No. programmed in AADT. An agent will be connected to the announcement upon successful operation. FAILURE: Failure Announcement or Tone 0 = Reorder Tone* 1~58 = Announcement No. programmed in AADT. An agent will be connected to the announcement upon failed operation. Note:Valid since PBX software Series 7400 and ACD software R3. Note:* or # are not available for access codes.
CHAPTER 7 NDA-24282 Pag e 4 06 Revision 1.0 ACDIVR: ASSIGNMENT OF ACD IVR DATA ACDIVR: Assignment of ACD IVR Data 1. Function This command is used to assign, list, print, and remove ACD Interactive Voice Response Unit (IVR) data. This command sets up IVR ports which will be used to play customized announcements or obtain dialed digit information from callers. 2. Precautions IVR should be set up on the PBX as members of a UCD hunt group whose pilot number is the same as the IVR pilot number field of ACD tenant data (see ACDTN). 3. Parameters TENANT: Tenant number (1 to 10) DIRECTORY NUMBER: The PBX directory number used to access an IVR port. PORT: The IVR port number associated with this directory number. (1-255) Directory Tenant Number PortUpdate List Close IVR Data
NDA-24282 CHAPTER 7 Page 407 Revision 1.0 ACDIVR: ASSIGNMENT OF ACD IVR DATA ACD IVR Integration Data Programming Sheet Te n a nt N um b e r (TN) 1 ~ 10IVR Directory Number (IVR) Up to 5IVR Port Number (PORT) 1 ~ 255Remarks
CHAPTER 7 NDA-24282 Pag e 4 08 Revision 1.0 ACDHS: ASSIGNMENT OF ACD HOLIDAY SCHEDULE ACDHS: Assignment of ACD Holiday Schedule 1. Function This command is used to assign, list, print, and remove the CCVs for holiday schedules. Up to three different holiday schedules per tenant can be programmed for handling incoming calls. When a holiday is designated through the ACDHC command, calls are processed according to one of the three schedules for that day. This only applies to Pilot Numbers that use time-of-week scheduling. 2. Precautions Holiday schedules are only valid for pilot numbers using week schedule route. 3. Parameters TENANT NUMBER: Tenant Number (1 to 10) SCHEDULE: Schedule Number (1 to 3) START TIME HOUR: CCV start hour (0-23) MINUTE: CCV start minute (0-59) CCV INDEX: CCV index (1 to 900) CCV STEP: CCV step (1 to 20) Start TimeCCV Index CCV Step 00:0000 00:0000 00:0000 00:0000 00:0000 00:0000 00:0000 00:0000 Update List Close Holiday Schedules New Holiday ScheduleTenant Number Schedule ACD FPC40 1 1
NDA-24282 CHAPTER 7 Page 409 Revision 1.0 ACDHS: ASSIGNMENT OF ACD HOLIDAY SCHEDULE 4. Assignment and Deletion Procedure These flow diagrams show the procedure used to assign and delete ACD Holiday Schedule data. Figure 7-8 Assigning and Removing Holiday Schedule Information 1 2 31 2 3 11DESCRIPTION DESCRIPTION Assign the Week Schedule. Assign the Holiday Schedule. Assign the Holiday Calendar data (schedule plus holiday) Remove the Holiday Schedule data. START ACDWS ACDHS ACDHC END ACDHS END START
CHAPTER 7 NDA-24282 Pag e 4 10 Revision 1.0 ACDHS: ASSIGNMENT OF ACD HOLIDAY SCHEDULE ACD Tenant (TN) 1 ~ 10 Schedule Number 1 ~ 3CCV Start time CCV Index 1 ~ 900CCV Step 1 ~ 20 (HOUR) 0 ~ 23(MINUTE) 0 ~ 59 1 2 3
NDA-24282 CHAPTER 7 Page 411 Revision 1.0 ACDHC: ASSIGNMENT OF ACD HOLIDAY CALENDAR ACDHC: Assignment of ACD Holiday Calendar 1. Function This command is used to assign, list, print, and remove Holiday Calendar information. The ACDHC command specifies days that calls are processed differently than on normal workdays (provided a Holiday Schedule is programmed). A Holiday Schedule only applies to pilot numbers that are using a Week Schedule (ACDPLT). Holiday information includes a month and day entry and a number that refers to the Holiday Schedule to be used on that day. An unlimited number of days may be scheduled as holidays, and up to three different holiday schedules per tenant can be programmed. Holidays can be programmed up to one calendar year in advance. 2. Precautions 1. Holidays can be entered for any day of the year. 2. A separate Holiday Calendar is available for each tenant. 3. Parameters TENANT NUMBER: Tenant Number (1-10) MONTH: Month (1-12) DAY: Day (1-31) SCHEDULE: Schedule Number (1-3) Update List Close Holiday Schedules Remove Holiday Calendar?Tenant Number Schedule ACD FPC40 1 1 Sun Mon Tue Wed Thu Fri Sat 26 27 28 29 30 311 2345678 9 101112131415 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 3112345 >