NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual
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APPENDIX B NDA-24282 Pag e 4 62 Revision 1.0 FIELD VALUES FOR ACD SCREENS We e k schedule numberNumber that reference a week schedule. 1 ~ 10 1 required Work mode A mode that exempts the agent/position from receiving ACD calls in queue without logging out. Restricted or allowed on a per-split basis.Allow/ RestrictAllow required Work mode timeoutTotal time that an ACD position will be allowed to stay in Work mode. (0 = indefinite.)0 ~ 9999 seconds0 optional Table B-1 Field Values for ACD Screens (8/8) FIELD NAME DESCRIPTION VALUESDEFAULT SETTINGREQUIRED /OPTIONAL
NDA-24282 APPENDIX C Page 463 Revision 1.0 APPENDIX C ACD SERVICE IN FUSION NETWORK The table below shows Available or Not Available for each ACD feature described in Chapter 5 when those services are activated between two fusion nodes within a Fusion Network. Table C-1 ACD Service List in Fusion Network : Available, × : Not available, – : Not applicable FEATURE CODESERVICE NAMEFCCS Series 7300 (Release 5) or earlierSeries 7300 (Release 7) or later (Note) A-31A Abandoned Call Search - ACD– A-34A Assistance - ACD Agent - ACD× A-35A Automatic Answer - ACD– A-37A Availability - ACD Position - ACD– A-80A Announcements - ACD A-85A Agent Personal Queue - ACD A-86A Auto Work Mode for PBX Calls - ACD– A-91A Analog ACD Position - ACD× A-93A Alternate Night CCV - ACD A-133A Agent Anywhere - ACD× B-20A Break Mode - ACD– B-21A Bad Call Notifications - ACD– C-35A Call Distribution to Agents - ACD× C-67A Call Transfer to Split Queue - ACD× C-68A Call Waiting Indication - LCD Display/CW Lamp - ACD– C-70A Calling Party Identification - ACD– C-108A Call Control Vector - ACD–– C-110A Call Waiting Lamp with Chime - ACD– C-127A Call Forwarding - Split - ACD C-191A Call Recover - ACD– C-199A Connection Displays - ACD– D-133A Do Not Disturb - Split - ACD– E-6A Emergency/Recorder - ACD× Note:When the “AGENT ANYWHERE” data is programmed.
APPENDIX C NDA-24282 Pag e 4 64 Revision 1.0 ACD SERVICE IN FUSION NETWORK F-10A Function Groups (Splits) - ACD× F-25A Flexible ID Codes - ACD–– H-20A Holiday Scheduling - ACD–– H-31A Hot Split - ACD× I-99A Infolink Data Messages - ACD–× L-19A Logon/Logoff Position - ACD– L-48A Language Default - ACD–– L-92A Logoff Warning - ACD×× M-28A Monitoring - ACD Supervisor - ACD× M-29A Multiple Customer Groups - ACD× M-79A Multiple Supervisor Groups (Splits) - ACD×× M-88A MIS Operator Selection - ACD× M-89A Monitor Me - ACD× M-90A Multi-Split Agent - ACD– N-12A Night Service - ACD– N-14A Non-ACD Call - ACD O-10A Overflow Outside - ACD P-21A Priority Queuing - ACD– P-40A Pilot Numbers - ACD P-45A Personal Emergency and Assist - ACD× Q-1A Queuing - ACD R-19A Release - ACD Position - ACD– R-145A Ring Delay - ACD×× S-91A Splits - ACD× S-97A Split Display - ACD Position - ACD–– S-98A Split Selection - ACD× S-108A Stranded Call Routing - ACD– Table C-1 ACD Service List in Fusion Network (Continued) : Available, × : Not available, – : Not applicable FEATURE CODESERVICE NAMEFCCS Series 7300 (Release 5) or earlierSeries 7300 (Release 7) or later (Note) Note: When the “AGENT ANYWHERE” data is programmed.
NDA-24282 APPENDIX C Page 465 Revision 1.0 ACD SERVICE IN FUSION NETWORK T-24A Trunk Trouble Report - MIS - ACD– T-49A Tally Count - ACD– T-50A Time of Day/Week Routing - ACD–– T-85A Tally Required - ACD×× W-5A Work Mode - ACD– W-6A Work Mode Time Limit - ACD– Z-1A Zip Tone - ACD– Table C-1 ACD Service List in Fusion Network (Continued) : Available, × : Not available, – : Not applicable FEATURE CODESERVICE NAMEFCCS Series 7300 (Release 5) or earlierSeries 7300 (Release 7) or later (Note) Note: When the “AGENT ANYWHERE” data is programmed.
APPENDIX C NDA-24282 Pag e 4 66 Revision 1.0 This page is for your notes.