NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual

							CHAPTER 7 NDA-24282 (E)
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ALGSN: Assignment of Telephone Station Data for NDM
ALGSN: Assignment of Telephone Station Data for NDM
1. General
This command assigns the related data of the Telephone Number (TELN) corresponding to the physical
station. The data assigned by this command is written in Network Data Memory (NDM) of the Network
Control Node (NCN), updating the NDM at each Local Node (LN). 
2.     Precautions
1. The ALGSN command is used to assign the Telephone Number (TELN) for a Network Control Node
(NCN).
2. The TYPE parameter allows the user to choose the programming method of the physical station. 
TYPE = 1 (LENS): Telephone number to be given to the LENS 
TYPE = 2 (STN): Telephone number to be given to the station
3. The system data assignment (ASYDN, SYS 1, INDEX 514, bit1 = 1) is needed to provide the Network
Data Memory (NDM).
4. When the parameter TYPE is “1” (LENS is used to specify the physical station number), the assignment
of the Fusion Point Code (FPC) entered by the AFMU command is required. 
5. For more details, see the NEAX2400 IMX Fusion Network System Manual.
6. All PBX and ACD Station Numbers must be added here for Fusion Network. 
						

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ALGSN: Assignment of Telephone Station Data for NDM
3. Data Entry Instructions
 When assigning TYPE = 1 (LENS is used to specify the Telephone number) 
When assigning TYPE = 2 (STN is used to specify the Telephone number) 
TYPE
1/2USER 
GROUP 
NUMBER
(UGN)TELEPHONE NUMBER (TELN)
MAX. 16 DIGITSLINE EQUIPMENT 
NUMBER 
(LENS)FUSION 
POINT CODE
(FPC)
1-253
115
11
           4      0     0     0     0 0    0     0      0    1      1
     
     
TYPE
1 = LENS is used to specify the Telephone number
2 = STN is used to specify the Telephone numberLENS
LENS of the physical station
UGN
1 = User Group Number 1 (Fixed)LSTN
Telephone number assigned by the ALGNN
command.
FPC
Fusion Point Code (FPC) of the designated
LENS. FPC is assigned by the AFMU com-
mand.
TN
Tenant number of the physical station
TYPE
1/2USER 
GROUP 
NUMBER
(UGN)TELEPHONE NUMBER (TELN)
MAX. 16 DIGITSTENANT
NUMBER 
(TN)STATION
NUMBER
(STN)
21 11
214      0      0     0       02     5     6      4     5
TYPE
1 = LENS is used to specify the Telephone number
2 = STN is used to specify the Telephone numberSTN
Station number of the physical station
UGN
1 = User Group Number 1 (Fixed)
LSTN
Telephone number assigned by the ALGNN
command. 
						

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ALGSN: Assignment of Telephone Station Data for NDM
4. Data Sheet
a. LENS is used to specify the Telephone number (TYPE = 1) 
TYPEUSER GROUP 
NUMBER (UGN)TELEPHONE NUMBER 
(TELN)
MAX. 16 DIGITSLINE EQUIPMENT 
NUMBER 
(LENS)FUSION POINT 
CODE
(FPC)
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11 
						

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ALGSN: Assignment of Telephone Station Data for NDM
b. STN is used to specify the Telephone number (TYPE = 2)
TYPEUSER GROUP 
NUMBER (UGN)TELEPHONE NUMBER (TELN)
MAX. 16 DIGITSTENANT 
NUMBER
(TN)STATION
NUMBER
(STN)REMARKS
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21 
						

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PBX AND ACD COMMAND PROGRAMMING
2.2 ACD COMMANDS
For NEAX2400 IMX Commands, see Section 2.1, “NEAX2400 IMX Commands” in this chapter.
Table 7-2  ACD Command List
COMMAND
NAMEICON DESCRIPTION
ACDTN Assignment of ACD Tenant Data
ACDSPL Assignment of ACD Split Data
ACDLOG Assignment of ACD Receiver ID Code
ACDPSN Assignment of ACD Position Data
ACDCCV Assignment of ACD CCV Data
ACDPLT Assignment of ACD Monitor Number
ACDTG Assignment of ACD Trunk Group Data
ACDANA Assignment of ACD Analog Split Access Code
ACDIVR Assignment of ACD IVR Data
ACDHS Assignment of ACD Holiday Schedule
ACDHC Assignment of ACD Holiday Calendar
ACDWS Assignment of ACD Week Schedule
ACDCOM ACD Communications Data
System Information System Information
ACD Backup ACD Backup 
						

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PBX AND ACD COMMAND PROGRAMMING
2.2.1 Command Relationships
Each command consists of a name (four to six alphanumeric characters) which suggests its function and the
parameters required for its execution. Table 7-3 describes the correspondence among the ACD and PBX
commands. Each ACD command may involve the assignment or execution of PBX commands and/or other
ACD commands.
Each command description includes a section entitled “Assignment and Deletion Procedure” which describes
the correct sequence for applying related commands.
Table 7-3  Related Commands 
Command NameRelated PBX
 (Non-Fusion)
CommandsRelated PBX Fusion
CommandsRelated ACD Commands
ACDTN ASYD, ANPD, ASPA, AADTASYD, ANPDN, ASPAN, 
ASYDL, AADTN, ASYDNACDCOM, ACDSPL,
ACDC CV
ACDS PLAC DTN
ACDLOG ACDTN, ACDSPL, ACDPSN
AC DPS NAEFR, ASFC, ASDT, AKYD, 
ARSCAEFR, ASFC, ASDT, AKYD, 
ARSCN, ALGSNAC DSP L, ACD HS, AC DWS , 
ACDH C, ACD TN
ACDCCV AADT, ASDT AADTN, ASDT, ALGSNAC DSP L, ACD HS, AC DWS , 
ADCHC, ACDTN
ACDPLT AMNO, ACNO, ASATAMNON, ACNON, ALGNN, 
ASATNACDTN, AC DCC V, AC DWS
ACDTG ATRK, MBTK ALRTN ACDTN
ACDANA AMNO ALGNN, AMNON ACDPSN
ACDIVR ASDT, ASHU ASDT, ASHUN, ALGSN ACDTN
ACDH SACDTN, ACDWS, ACDHS, 
ACDC CV
ADCHC ACDTN, ACDHS
ACDWS ACDTN, AC DCC V, AC DPLT
Total ACD
SystemASYD (R), ASDT (R),
AOKC (R), ARSC (R), 
ASFC (R), AKYD (R), 
AMNO (R), ACNO (O),
 AEFR (R), AADT (O),
 ASHU (O), SPDL (R), 
ASAT (R), ROAI (O)ASYD (R), ASYDL (R), 
ASDT (R), AOKC (R),
ARSCN (R), ASFC (R),
AKYD (R), AMNON (R),
ACNON (O), AEFR (R),
AADTN (O), ASHUN (O),
SPDL (R), ASATN (R),
ROAI (O), ALGNN (R)
ALRTN (R), ALGSN (R)ACDTN (R), ACDSPL (R), 
ACDLOG (O), ACDPSN (R), 
ACDCCV (R), ACDPLT (R), 
ACDTG (R) , ACDANA (O), 
ACDIVR (O), ACDHS (O), 
ACDHC  ( O), ACDWS  (O)
(R) = Required, (O) = Optional 
						

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PBX AND ACD COMMAND PROGRAMMING
2.3 SETTING UP THE ACD
ACD parameters are set up in Windows 95 and Windows 98 using popup Windows. From the folder containing
the IMX installation/maintenance files, select the ACDMAT ACD MAT System option.
HouseSwitch - NECAM:IMXZ 1.5 -FPC 1
F
ile  View  PBX  Scan  Help
MJ MN SUP TRF
ACDMAT ACD MAT System
System Control
System Backup
Make Busy Control
Traffic Data
Traffic Data for Fusion Network
Test
Station Data
Trunk Data
Numbering Plan
Service Feature Data
List Up Commands(1)
List Up Commands(2)
Signal Translation Data
Restriction Data
Installation
Local Data Memory
Event
Tool
Ready 
						

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PBX AND ACD COMMAND PROGRAMMING
The IMX ACD MAT menu is displayed. Double-click the icon corresponding to the function you wish to set.
To identify the function, place the cursor on the icon. The name of the function is displayed.
Note:To use the ACD On-Line Help from any of the Windows, place the cursor in the box for the desired setting
and press F1.
IMX ACD MAT
File  View  Options  MAT  Report  Window  Help
Ready 
						

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ACDTN: ASSIGNMENT OF ACD TENANT DATA
ACDTN: Assignment of ACD Tenant Data
1. Function
This command is used to assign, list, and print the following data for an ACD tenant:
[1] Tenant Number
[2] Tenant Name (optional)
[3] The number (maximum) of splits (per tenant)
[4] Default Language
[5] Operator Access Code
[6] IVR Pilot Number
[7] Outbound Answer Timer
[8] Agent Personal Queue Parameters:
Announcement Number and Overflow/Forward Priority.
Tenant data gives the user an identity within the ACD system. It also allows the tenant to determine the
number of splits that will be needed for ACD operations.
2. Precautions
1. The ACDTN data is one of the most important data for ACD system configuration. The user must
program the NSPL data carefully to lessen the need for future changes. If the NSPL data is changed,
all data concerned with ACD function must be changed also.
2. Since data related to MIS connection is assigned using TN 1, the following data must be set even when
TN 1 is not used for the ACD system.
TN=1, NSPL=1, PRI=1, LANG=0 *the data to be entered in other parameter is optional
3. For the maximum number of splits per ACD, see Section 2.3.1, “System Capacity” in Chapter 2.
4. Remove menu selection is not applicable for this command.
5. Assign the number of tenants for whole system including Business/Hotel features (SYS1, Index8).
Tenant Number: Name
Splits:  IVR Plot Number  Outbound Answer Timer: 
Operator Access Code:  Default Language:1ACD FPC40
5030
0English
Agent Personal Queues
Announcement Number:
Overflow/Forward Priority:
1
1I/O Port Assignment:
COM1 COM2
COM3
  
OffMISInfolink
Remove
List
Close
Tenant Data
Remove Tenant? 
						

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ACDTN: ASSIGNMENT OF ACD TENANT DATA
3. Parameters
TENANT NUMBER: Tenant Number (1 to 10)
NAME: Tenant Name (up to 20 characters)
SPLITS: Maximum Split for Tenant (1 - 250)
DEFAULT LANGUAGE: English
Japanese
Spanish
Italian
French
German
OPERATOR ACCESS CODE: Enter the operator access code programmed in the PBX subsystem
(ASPA or ASPAN).
IVR PILOT NUMBER: Number to access IVR directory numbers used by ACD
ANSWER TIMER: Time (in seconds) after which an outbound call is assumed to have
been answered.
AGENT PERSONAL QUEUE: Personal Announcement Number (0 - 58) or SPACE: feature not
used
OVERFLOW/FORWARD PRIORITY: Priority to use for split queuing after overflow or call forwarding
(1 to 250)
I/O PORT ASSIGNMENT: MIS I/O Ports (1 to 6). Defines which of the MIS Ports are config-
ured for this tenant.