NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual
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CHAPTER 7 NDA-24282 Pag e 3 52 Revision 1.0 AKYD: ASSIGNMENT OF KEY DATA FOR DTERM Dterm Key Data Programming Sheet (1/2) MY LINE TENANT NUMBER (TN)STATION NUMBER (STN) PRIORITY OF ANSWERING CALL (PRI) 0-4PRIME LINE ALLOW OG FROM PRIME LINE (S) 0/1MESSAGE WAITING DATA DISPLAY SELECTION (MWD) 0/1LINE PREFERENCE (LN PRE) 0/1LINE PREFERENCE FOR SPEAKER BUTTON (SPK) 0-3LINE PREFERENCE FOR ANSWER BUTTON (ANS) 0-2LINE PREFER- ENCE FOR OUTGO- ING BUTTON (ORG) 0/1TYPE OF DTERM (TP) 0-3 TENANT NUMBER (PL TN)STATION NUMBER (PL STN) KEY NUM- BER (KYN)SERVICE CONDITION (KYI) 0 – 2FEATURE KEY CODE (FKY) 1-320KIND OF LINE (KD) 0-2MULTI LINE INTERCOM TENANT NUMBER (TN)STATION NUMBER (STN)RING INFORMATION FOR EACH LINE (RG) 0-7KIND OF INCOM (ICM) 0-2GROUP ID NUM- BER (G-ID) 1-50 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
NDA-24282 CHAPTER 7 Page 353 Revision 1.0 AKYD: ASSIGNMENT OF KEY DATA FOR DTERM Dterm Key Data Programming Sheet (2/2) Note 1: When KYI=0 (None), it is not necessary to assign any data. When KYI=1 (FUNCTION), assign data for FKY only. When KYI=2 (Multi-Line), assign data for multiple telephone only. KEY NUM- BER (KYN)SERVICE CONDITION (KYI) 0 – 2FEATURE KEY CODE (FKY) 1-320KIND OF LINE (KD) 0-2MULTI LINE INTERCOM TENANT NUMBER (TN)STATION NUMBER (STN)RING INFORMATION FOR EACH LINE (RG) 0-7KIND OF INCOM (ICM) 0-2GROUP ID NUM- BER (G-ID) 1-50 27 28 29 30 31 32 33 34 35 36 37 38 39 40 F1 F2 F3 F4 F5 F6 F7 F8
CHAPTER 7 NDA-24282 (E) Pag e 3 54 Revision 1.0 AMNO: Assignment of Monitored Number AMNO: Assignment of Monitored Number 1. Function AMNO is used to assign monitored numbers into the PBX database. The numbers programmed in AMNO will also be programmed into ACDPLT (the ACD database). The monitored numbers programmed in AMNO are the entry points for pilot numbers into the ACD system. 2. Precautions 1. When the monitored number (MNO) is deleted, delete MNO in ACDPLT prior to this command. 2. When UCD=1 is programmed in this command, UCD service should be programmed beforehand. 3. Parameters TN: Tenant Number of Monitored Number MNO: Monitored Number (maximum 5 digits. the number is the same as the pilot number assigned in ACDPLT and must match the numbering plan of the NEAX2400 IMX. NMI: Number Monitored Index (1 ~ 4095) UCD: UCD degrade 0 – No 1 – Yes STN: UCD Control Station Number (Available for UCD=1) Note 1 A/G: Station type of Hotel System Note 2 A: Administration Station G: Guest Station MFC: G-2 Signal Data for MFC (0-3) Note 3 0 = ASFC, SFI 59 = 0 and SFI 60 = 0 1 = ASFC, SFI 59 = 1 and SFI 60 = 0 2 = ASFC, SFI 59 = 0 and SFI 60 = 1 3 = ASFC, SFI 59 = 1 and SFI 60 = 1 Note:Each monitored number must be assigned to different Monitored Number Index. “0”cannot be assigned at the first digit of the monitored number. Note 1:When a C.O. trunk is used for UCD control station, UCD controlling station number should be programmed in ACSI in advance. Note 2:For Business System, “A (Administration Station)” is assigned here. Note 3:Valid for countries except Australia and North America.
NDA-24282 (E) CHAPTER 7 Page 355 Revision 1.0 AMNO: Assignment of Monitored Number Monitored Number Data Programming Sheet TENANT NUMBER (TN) 1 ~ 10MONITORED NUMBER (MNO)NUMBER MONITORED INDEX (NMI) 1 ~ 4095UCD DEGRADE (UCD) 0/1UCD CONTROL STATION NUMBER (STN)ADMIN./ GUEST (A/G) A/G
CHAPTER 7 NDA-24282 (E) Pag e 3 56 Revision 1.0 AMNOL: Assignment of Monitored Number for LDM AMNOL: Assignment of Monitored Number for LDM 1. Function AMNOL is used to assign monitored numbers into the PBX database. The numbers programmed in AMNOL will also be programmed into ACDPLT (the ACD database). The monitored numbers programmed in AMNOL are the entry points for pilot numbers into the ACD service to be activated over FCCS. The monitored number programmed in AMNOL is available for only the self node. 2. Precautions 1. Prior to this command, Telephone number of the monitored number should be programmed in ALGNL. 2. When the monitored number (L_MNO) is deleted, delete L_MNO in ACDPLT prior to this command. 3. Parameters UGN: User Group Number of Monitored Number (Fixed “1”) L_MNO: Telephone number of Monitored Number (maximum 5 digits. the number is the same as the pilot number assigned in ACDPLT and must match the numbering plan of the NEAX2400 IMX). L_NMI: Number Monitored Index (1 ~ 4095) UCD: UCD degrade 0 – No 1 – Yes TELN: UCD Control Station’s Telephone Number (Available for UCD=1) Note 1 A/G: Station type of Hotel System Note 2 A: Administration Station G: Guest Station MFC: G-2-Signal Data for MFC (0-3) Note 3 0 = ASFC, SFI 59 = 0 and SFI 60 = 0 1 = ASFC, SFI 59 = 1 and SFI 60 = 0 2 = ASFC, SFI 59 = 0 and SFI 60 = 1 3 = ASFC, SFI 59 = 1 and SFI 60 = 1 Note:Each monitored number must be assigned to different Monitored Number Index. “0”can not be assigned at the first digit of the monitored number. Note 1:When a C.O. trunk is used for UCD control station, UCD controlling station number should be programmed in ACSIL in advance. Note 2:For Business System, “A (Administration Station)” is assigned here. Note 3:Valid for countries except Australia, U.S.A and Canada.
NDA-24282 (E) CHAPTER 7 Page 357 Revision 1.0 AMNOL: Assignment of Monitored Number for LDM Monitored Number Data (LDM) Programming Sheet USER GROUP NUMBER (UGN)LOCAL MONITORED NUMBER (L_MNO) MAX. 5 DIGITSLOCAL NUMBER MONITORED INDEX (L_NMI) 1 ~ 4095UCD DEGRADE (UCD) 0/1UCD CONTROL TELN NUMBER (TELN) MAX. 5 DIGITSADMIN./ GUEST (A/G) A/G
CHAPTER 7 NDA-24282 (E) Pag e 3 58 Revision 1.0 AMNON: Assignment of Monitored Number for NDM AMNON: Assignment of Monitored Number for NDM 1. Function AMNON is used to assign monitored numbers into the PBX database. The numbers programmed in AMNON will also be programmed into ACDPLT (the ACD database). The monitored numbers programmed in AMNON are the entry points for pilot numbers into the ACD service to be activated over FCCS. The monitored number programmed in AMNON is available for all nodes within Fusion network. 2. Precautions 1. Prior to this command, Telephone number of the monitored number should be programmed in ALGNN. 2. When the monitored number (N_MNO) is deleted, delete the number in ACDPLT prior to this command. 3. When UCD=1 is programmed in this command, UCD service for Fusion network should be programmed beforehand. 3. Parameters UGN: User Group Number of Monitored Number (Fixed “1”) N_MNO: Telephone number of Monitored Number (maximum 5 digits). The number is the same as the pilot number assigned in ACDPLT and must match the numbering plan of the NEAX2400 IMX. N_NMI: Number Monitored Index (1 ~ 4095) UCD: UCD-fusion degrade 0 – No 1 – Yes TELN: UCD Control Station’s Telephone Number Note 1 A/G: Station type of Hotel System Note 2 A: Administration Station G: Guest Station MFC: G-2-Signal Data for MFC (0-3) Note 3 0 = ASFC, SFI 59 = 0 and SFI 60 = 0 1 = ASFC, SFI 59 = 1 and SFI 60 = 0 2 = ASFC, SFI 59 = 0 and SFI 60 = 1 3 = ASFC, SFI 59 = 1 and SFI 60 = 1 Note:Each monitored number must be assigned to different Monitored Number Index. “0”can not be assigned at the first digit of the monitored number. Note 1:When a C.O. trunk is used for UCD control station, UCD controlling station number should be programmed in ACSIL in advance. Note 2:For Business System, “A (Administration Station)” is assigned here. Note 3:Valid for countries except Australia, U.S.A and Canada.
NDA-24282 (E) CHAPTER 7 Page 359 Revision 1.0 AMNON: Assignment of Monitored Number for NDM Monitored Number Data (NDM) Programming Sheet USER GROUP NUMBER (UGN)NETWORK MONITORED NUMBER (N_MNO) MAX. 5 DIGITSNETWORK NUMBER MONITORED INDEX (N_NMI) 1 ~ 4095UCD DEGRADE (UCD) 0/1UCD CONTROL TELEPHONE NUMBER (TELN) MAX. 5 DIGITSADMIN./ GUEST (A/G) A/G
CHAPTER 7 NDA-24282 (E) Pag e 3 60 Revision 1.0 ACNO: Assignment of Conversion Number Data ACNO: Assignment of Conversion Number Data 1. Function ACNO is used to direct a specified ringdown type t runk route to a specific monitored number (monitored number is the same as a pilot number). Note:This command does not apply to self-directing type trunks (i.e. DID, TIE Lines, etc.). 2. Precautions 1. Prior to this command, program the monitored number by AMNO and ACDPLT. 2. Do not program the Direct in Termination service data against the route assigned by this command. 3. Parameters RT: Route Number (Must be Ring Down Trunk) TN: Tenant Number of Monitored Number MNO: Monitored Number (as programmed in AMNO)
NDA-24282 (E) CHAPTER 7 Page 361 Revision 1.0 ACNO: Assignment of Conversion Number Data Conversion Number Data Programming Sheet ROUTE NUMBER (RT) 1 ~ 255TENANT NUMBER (TN) 1 ~ 10MONITORED NUMBER (MNO) Max. 5 digits