NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual

							CHAPTER 4 NDA-24282 (E)
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PA-GT16 (MBB)
5. Switch Setting
Each switch setting on this circuit card and its meaning are shown below.
SWITCHDIP SW 
No.SETTINGDEFAULT 
SETTINGMEANING
MB
(Toggle SW)UP Circuit card make-busy
DOWNCircuit card make-busy cancel 
(Circuit card is in operating status)
MBRQ
(Toggle SW)UPCircuit card make-busy request
DOWN×
Circuit card make-busy request cancel 
(Circuit card is in operating status)
SEG
(Rotary SW)F×
Sets memory address area to XF0000H ~ 
XFFFFFH
SW0
(8 DIP Switches)1OFF×
Fixed
2ON Interrupt is inhibited
OFF×
Interrupt is not inhibited
3ONSets the equipment number of this circuit card to 
1
OFF×
Sets the equipment number of this circuit card to 
0
4OFF×
Not used
5ON×
Fixed
6OFF×
Fixed
7OFF×
Fixed
8OFF×
Fixed
ON(MB)
OFF
ON(MB)
OFF
12345678
ON 
						

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PA-GT16 (MBB)
Switch Setting Table
MODULE 
NAMESLOT SW NAME SWITCH SHAPE REMARKS
APM 12MBUP: Circuit card make-busy
DOWN: Circuit card make-busy cancel
(Circuit card in operating 
status)
MBRQ
SEGFixed
SW0
ON
ON
F
12345678
ON 
						

							CHAPTER 4 NDA-24282 (E)
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This page is for your notes. 
						

							NDA-24282 (E) CHAPTER 5
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CHAPTER 5 OFFICE DATA DESIGN
1. GENERAL
This chapter explains the office data design for the ACD in the IMX system.
2. BASIC OFFICE DATA ASSIGNMENT
This section explains how to assign the basic office data. Items covered in this section include the following:
2.1 Back-Up UCD
2.2 ACD In a Fusion Network Data Assignment 
						

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OFFICE DATA DESIGN
2.1 BACK-UP UCD
When a system provides the back-up UCD group, ACD calls will be routed to the back-up UCD group if ACD
system is corrupted.
Design of UCD station
Pattern 1
400 
(ACD)300 
(PBX)
AMNON
ASHU
401 
(ACD)301 
(PBX)501 
UCD 
STA402 
(ACD)302 
(PBX)
Supervisory positionAgent position 1Agent position 2
500 
UCD 
Control  
STA502 
UCD 
STA
 UCD STA
Pattern 2
400 
(ACD)300 
(PBX)
AMNON
401 
(ACD)301 402 
(ACD)302
Supervisory position
Agent position 1Agent position 2
500 
UCD
Control
STA PBX 
 UCD STA PBX 
ASHU
 PBX 
Pattern 3
400 
(ACD)300
AMNONASHU
401 
(ACD)301402 
(ACD)302
Supervisory position
Agent position 1Agent position 2
 UCD STA(PBX) PBX 
 UCD STA501UCD 
Control 
STA 
						

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OFFICE DATA DESIGN

Design of UCD station
Assign the ACD positions in the self-node as UCD controlling station at each node. By this programming, ACD
incoming calls terminated to the trunk in the self-node can be distributed to the UCD group member in the self-
node even when link down or the remote system down is occurred.
When there is no ACD positions in the node, the back-up UCD group may be organized by the non-ACD posi-
tion.
  Pattern 1 when a back-up UCD group is formed by ACD positions in a node.
ACD calls are distributed to the UCD group member in the self-node.
NEC
NEC
.....
..... .....
Public 
Network(provides ACDP)
ICTNode A
Node B
UCD Group (b) UCD Group (a)
UCD Group of Non-ACD stations UCD  Controlling 
StationUCD Controlling 
Station ACD incoming call ACD incoming call
ICT
NON-ACD Stations  In the node with no ACD positionsACD 
agent
UCD Distribution UCD DistributionPublic 
Network
ACD agent 
						

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OFFICE DATA DESIGN
  Pattern 2 when a back-up UCD group is formed by ACD positions in multiple nodes.
When ACD positions in multiple nodes belong to an ACD split, assign back-up UCD group for the split to
divide into two groups and assign the UCD controlling station number to ACD positions in the self-node and
the remote node.
NE C
NEC
(provides ACDP)
ICT
..... .....
..... Node A
Node B
UCD Group (b)
UCD Group (a)
.....
UCD 
Controlling Station
UCD 
Controlling Station
UCD Distribution OK
UCD Distribution OK
ACD incoming call
ICT
Public 
Network
Public 
Network
ACD incoming call 
						

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OFFICE DATA DESIGN
When a UCD group is organized by ACD positions in multiple nodes, ACD incoming calls cannot be distributed
to ACD positions in the node where UCD controlling station is not accommodated when the link connecting the
nodes is down.
ACD incoming calls terminated at the trunk in Node B are distributed to UCD group members in Node B.
   ACD incoming calls are not distributed to any position and the caller hears the reorder tone.
NEC
NEC
(provides ACDP)
ICTLINK DOWN
..... ..... Node A
Node B
UCD Distribution OK
UCD Group of ACD Positions
Public 
Network
Public Network
ACD incoming call
ICT
UCD Distribution NG 
UCD 
Controlling Station
NEC
NE C
(provides ACDP)
ICTLINK DOWN
..... ..... Node A
Node B
UCD Group
UCD Controlling 
Station
Public 
Network
Public 
Network
ACD incoming calls
ICT
UCD Distribution NG  
						

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OFFICE DATA DESIGN
Step 1: ASHU (Station Hunting - UCD)/ASHUN (for Fusion)
Assign UCD group data
Note:ASHU command data and ASHUN command data cannot be used in a system.
Step 2: AMNO (Monitored Number)/AMNON (for Fusion)
 Assign “1” on a parameter UCD.
 Assign the control station number of the back-up UCD per Monitored number. 
						

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OFFICE DATA DESIGN
2.2 ACD IN A FUSION NETWORK DATA ASSIGNMENT
This section provides general information about ACD in an Fusion Network and also, network establishment
conditions, data programming. For the function differences, this information is classified into the following two
functions.
Function 1 -  ACD agents in a node providing ACDP can answer the ACD incoming calls via access to
ACD trunks in the remote node. This is called “ACD Trunk for Fusion” in this manual.
Function 2 -  ACD agents in multiple nodes can answer ACD incoming calls since multiple ACDPs can be
provided in a Fusion Network (PBX software Series 7400 feature). This is called “Multiple
ACDPs in an Fusion Network” in this manual.
Note:Feature [A-133] AGENT ANYWHERE allows ACD calls to be terminated to agents in remote nodes since
Series 7300 software. See Section 3, “ACD Service Feature” in this chapter for details.
Conditions for Network Establishment
1. Telephone Number (maximum 5 digits) is used for the station number type (both PBX line and ACD line)
to activate ACD system through Fusion Network. 
Note 1
2. Logical Route (1-254: route numbers more than 254 are not available) is used for the route type to activate
ACD system through 
Fusion Network. The tables below show which data programming is changed in ac-
cordance with these conditions in terms of data and commands.
Basic Office Data
Data Description Notice
Monitor number 1. AMNON is used in place of AMNO
2. Telephone number for Monitor number (pilot number) is assigned in ALGNN com-
mand before the monitor number data assignment.
3. ACNON is used in place of ACNO
Announcement data AADTN is used in place of AADT
Back  up-UCD  data ASHUN is used in place of ASHU. See “Uniform Call Distribution (UCD) [U-1]” in Fea-
ture Programming Manual.
Other data Logical route number (1-254) and telephone number (max. 5 digits) are used.
1