NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual

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CHAPTER 7 PBX AND ACD COMMAND PROGRAMMING
1. GENERAL
This chapter explains the commands which are used exclusively for the NEAX2400 CallCenterWorX-Enter-
prise ACD system. For other related commands, refer to the NEAX2400 IMX Office Data Specification. When
engaging in command operations concerning the ACD system, ensure to use both this manual and NEAX2400
IMX Office Data Specification.
2. COMMANDS
2.1 NEAX2400 IMX COMMANDS 
For ACD commands, see Section 2.2, “ ACD Commands” in this chapter.
Note:Assign “1” to parameter “OAI” of “MMNF” command prior to using OAI command.
Table 7-1  NEAX2400 IMX Command List in Alphabetical Order
COMMAND 
NAMEFULL NAME
AADT Assignment of Announcement/Dictation Trunks
AADTN Assignment of Announcement/Dictation Trunks for NDM
ACNO Assignment of Conversion Number Data
ACNOL Assignment of Conversion Number Data for LDM
ACNON Assignment of Conversion Number Data for NDM
AKYD
Assignment of Key Data for D
term
ALGNN Assignment of Telephone Number Data for NDM
ALGSN Assignment of Telephone Station Data for NDM
AMNO Assignment of Monitored Number
AMNOL Assignment of Monitored Number for LDM
AMNON Assignment of Monitored Number for NDM
AOKC Assignment of OAI Key Code
ASDT Assignment of Station Data
ASFC Assignment of Service Feature Restriction Class Data
ASYD Assignment of System Data
ASYDL Assignment of System Data into Local DM (LDM)
ASYDN Assignment of System Data in NDM 
						

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ASYD: ASSIGNMENT OF SYSTEM DATA
ASYD: Assignment of System Data
1. Function
This command is used to assign and change system data in the NEAX2400 IMX.
2. Precautions
1. ASYD is divided into three sections, as follows:
a. Assignment of System Data-1.
(SYS 1) - System-wide control parameters.
b. Assignment of System Data-2.
(SYS 2) - Service feature availability, on a tenant basis.
c. Assignment of System Data-3.
(SYS 3) - System-wide ringing patterns and hookswitch timing.
2. Only ASYD System Data-1 parameters relate to the functioning of ACD system.
3. System data must be entered using hexadecimal numbers. Refer to the ACD system Job Specification
for the applicable system data.
3. Parameters
SYS: System Data Items
1: System Data 1
2: System Data 2
3: System Data 3
TN: Tenant Number
INDEX: System Data Index
SYS INDEX
1 0-511
20-15
30-31
DATA: System Data (Hexadecimal) 
						

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System Data-1 Programming Sheet
Note:
This Data Programming Sheet is only for the data to be set in the ACD System. Be sure to use this Data
Programming Sheet together with the Data Programming Sheet for “ASYD” command described in the
NEAX2400 IMX Office Data Specification.
Note 1:For ACD system to be activated through Fusion network, this data is programmed in the node providing
ACDP only. Other system data than INDEX2 must be set to all nodes to be provided ACD trunk-Fusion
within Fusion network.
Note 2:When changing this index from 02 (normal setting for non- OAI/ACD system) to 04, you must back up DM
to the HDD of the system.
Note 3:Valid since the PBX software Series 7300 and the ACD software R1.
SYSTEM
DATA
TYPE
(SYS)SYSTEM
DATA
INDEX
(INDEX)
0 ~ 511DATA
(DATA)
00 ~ FF
(H ex)BIT
CORRESPONDING
DATA
SYSTEM DATA CONTENTS
DATA
0/1BIT
1201 1 b
01=ACDP is used
(Assign 01 Hex) 
Note 1
27 0 b4ACD in Service (Fixed Data) 
0 = In service; 1 = Out of service
31 04 1 b
2Note 2
42 b
2System Message “5-Q” is output.
0/1 = No/Yes 
Note 3
47b
0Traffic Measurement Indication
0/1 = CCS Indication/Erlang Indication
1b
1b2 b1
TCFI timer:  0   0 = 2 sec. interval
Note 41   1 = Application Dependent 
(Standard)
0   1 = 4 sec. interval
1   0 = 8 sec. interval  1b
2
0b30 = Display last number for TCFD
1 = Display message 
Note 5
b4ACD Busy Tone Control
0/1 = No/Yes 
Note 6
b7Traffic Measurement for Terminal and Route Traffic
0/1 = Out/In Service 
						

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ASYD: ASSIGNMENT OF SYSTEM DATA
Note 4:
Terminal Control Facility Indirect is used for displays, LED functions, and chimes for ACD positions. The
standard choice has both bit 1 and bit 2 set to “1”.
Note 5:Terminal Control Facility Direct is used for certain ACDP entries and displays from ACD positions.
Note 6:ASYD, System Data 1, index 59, bit 2 must also be set to a 1 for this feature to operate.
Note 1:Must be set to “1” for an “IF NOT QUEUED GO TO BUSY 11 step to return busy tone to a self-directing
trunk (CCV function on DIDs etc.). This does not work with ringdown type trunks.
Note 2:When the announcement service is used in Fusion network, this data is set to nodes that accommodates the
announcement trunk.
Note 3:Be sure to assign the data value “1” here (see Chapter 1, Section 1.3, “Precaution on Using the ACD Fea-
tures”).
Note 4:When changing the value of this data bit to “0” (OAI/ACD Service Provided) from  “1” (OAI/ACD  Service
Not Provided), system initialization must be executed.
System Data-1 Programming Sheet
SYSTEM
DATA
TYPE
(SYS)SYSTEM
DATA
INDEX
(INDEX)
0 ~ 255DATA
(DATA)
00 ~ FF
(Hex)BIT
CORRESPONDING
DATA
SYSTEM DATA CONTENTS
DATA
0/1BIT
159 b
2DID busy condition
0/1 = No/Yes 
Note 1
70 1 b6ACD Announcement service 0/1=Out of service/In 
service. 
Note 2
79b
4Warning tone sent to the monitored position.
0/1=No/Yes 
Note 3
0b6OAI/ACD Service Note 4
0 = ACD In Service; 1 = ACD Out of Service
80 0 b
3
Line of the LCD for static ACD messages (Break, Ready, 
etc.) display.
0/1=top line/second line 
						

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ASYD: ASSIGNMENT OF SYSTEM DATA
Note 1:
This bit is always set to “1”.
Note 2:This bit is set to “1” for dual ACDP’s. If single ACDP, this bit is set  to “0”. This bit  is  always set to “0”
for internal ACDP.
Note 3:The announcement service for fusion network, “1 = DAT control” is not available.
System Data-1 Programming Sheet
SYSTEM
DATA
TYPE
(SYS)SYSTEM
DATA
INDEX
(INDEX)
0 ~ 511DATA
(DATA)
00 ~ FF
(Hex)BIT
CORRE-
SPONDING
DATASYSTEM DATA CONTENTS
DATA
0/1BIT
189 b
3CPU ACT/ST-BY Change Function
0=Out of Service; 1=In Service
207b
0ACDP (No. 0 System) Mounting Status Indication
0/1 = Not Mounted/Mounted 
Note 1
b1ACDP (No. 1 System) Mounting Status Indication
0/1 = Not Mounted/Mounted 
Note 2
2411b
2Call Event Processing
0/1 = Invalid/Valid (Always assign 1)
1b
3Details of SCF Error Notification
0/1 = Ineffective/Effective
448 1 b
1Higher ACDP controlling capability
449b
0SCF Call origination from the first party notification
0/1 = Ineffective/Effective
b
2
Access to Announcement trunk is controlled:
0 = by the timer
1 = by the DAT 
Note 3 
						

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ASYDL: ASSIGNMENT OF SYSTEM DATA INTO LOCAL DM (LDM)
ASYDL: Assignment of System Data into Local DM (LDM)
1. Function
This command is used to assign and change system data for the ACD activated via FCCS.
2. Precautions
ASYDL command is comprised with System Data-1, INDEX 512-1535.
3. Parameters
Refer to the programming sheet in the following pages. 
						

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System Data (LDM) -1 Programming Sheet
SYSTEM
DATA
TYPE 
(SYS)SYSTEM
DATA
INDEX
(INDEX)
512-1535DATA 
(DATA) 
00 – FF 
(H ex)BIT
CORRESPONDING
DATA
SYSTEM DATA CONTENTS
DATA
0/1BIT
1513
LDM (Local Data Memory) usage. Assign data “1” (the 
memory block is used) for the corresponding memory block. 
Normally Assign “01”.
515
IP Address (Hex) for PBX over External LAN
Note:This data is valid when the PBX is connected to the
external PC LAN.
When default IP address (172.16.253.0) for the PBX is used, 
this data setting is not necessary.
Example: IP Address: 133.206.8.1 516
517
518
519Subnet Mask (Hex) for PBX over External LAN
Note:This data is valid when the PBX is connected to the
external PC LAN.
When default IP address (172.16.253.0) for the PBX is used, 
this data setting is not necessary.
Example: Subnet Mask: 255.255.0.0 520
521
522
523
Default Gateway Address of External LAN
Gateway Address (IP address of Router) of Network con-
necting PBX.
Note:This data is valid when the PBX is connected to the
external PC LAN.
If no Network Gateway, assignment data is 00 Hex.
in Index 523 through 526.
Example: Default Gateway Address: 133.206.8.254 524
525
526
INDEX Set Hex
515 85
516 CE
517 08
518 01
INDEX Set Hex
519 FF
520 FF
521 00
522 00
INDEX Set Hex
523 85
524 CE
525 08
526 FE 
						

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ASYDL: ASSIGNMENT OF SYSTEM DATA INTO LOCAL DM (LDM)
Note 1:
For ACD system to be activated through Fusion network, this data is programmed in the node providing
ACDP only. Other data must be set to all nodes within Fusion network.
Note 2:Available since the PBX software Series 7400 and the ACD software R3.
Note 3:This data is used in the network providing multiple ACDPs.
Note 4:The identical data value must be assigned to all nodes.
Note 5:This data is necessary at all nodes. Assign the self FPC at the terminating node.
Note 6:For ACD service provided within Fusion network, the data value (FPC) in these indexes must be pro-
grammed the same. 1 533 FPC of the node providing ACDP
18641b
00/1 = Built-in IP, ACDP is not used/used   Note 1
b1
Output the system message (4-R) when TCP-IP connection 
is normally disconnected.
0/1 = Effective/Ineffective
b
20/1 = “AGENT ANYWHERE” is out of service/in service
Note 2, Note 3
b30/1 = “Multiple ACDPs” is not available/available Note 2
b4Assign number of ports of Status Monitoring for terminal 
(SMFN). 
Note 2, Note 4
b4 = 0, b5 = 0 (2 ports)
b4 = 1, b5 = 0 (8 ports) b5
865
FPC of the node providing IP.
(Assign 0 when the ACD service is activated in the self node 
only.)
FPC: 1-253 (01 Hex – FD Hex)
Note 5, Note 6
866
FPC of the node providing ACDP
(Assign 0 when the ACD service is activated in the self node 
only.)
FPC: 1-253 (01 Hex – FD Hex)
Note 5, Note 6 System Data (LDM) -1 Programming Sheet
SYSTEM
DATA
TYPE 
(SYS)SYSTEM
DATA
INDEX
(INDEX)
512-1535DATA 
(DATA) 
00 – FF 
(H ex)BIT
CORRESPONDING
DATA
SYSTEM DATA CONTENTS
DATA
0/1BIT 
						

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ASYDN: ASSIGNMENT OF SYSTEM DATA IN NDM
ASYDN: Assignment of System Data in NDM
1. Function
This command is used to specify the system data for the Fusion Network.
2. Precautions
1. The data assigned by this command determines the service condition which affects the other nodes in
the Fusion Network.
2. Data for ASYDN assigned at Network Control Node (NCN) has priority over data for ASYDL assigned
at LN (Local Node) in the Fusion Network.
3. The ASYDN command consists of SYS1, INDEX 0 - 1535.
4. For more details, see the “Fusion System Manual”.
System Data (NDM) Programming Sheet
SYSTEM
DATA
TYPE 
(SYS)SYSTEM
DATA
INDEX
(INDEX)
0-1535DATA  
(DATA) 
00 – FF 
(Hex)BIT 
CORRESPONDING
DATA
SYSTEM DATA CONTENTS
DATA
0/1BIT
1514Network Data Memory (NDM) usage. Assign data “1 (the 
memory block is used)” for the  corresponding memory block.
533 FPC number of the node that has the standard VNDM (1-253).
bit Memory Block
b0Memory Block 0
b
1Memory Block 1
b
2Memory Block 2
b
3Memory Block 3
b
4Memory Block 4