NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual

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AOKC: ASSIGNMENT OF OAI KEY CODE
AOKC: Assignment of OAI Key Code
1. Function
This command is applied to define the usage of D
term buttons (line/feature key and flex key).
2. Precautions
1. AOKC must be programmed before AKYD is programmed.
2. For station assignment, the OAI Key Codes correspond to the Function Key Code (FKY) range from 34
through 47 (refer to AKYD).
3. After the OAI key code data is changed or deleted by this command or the system initial is executed,
newly programmed data is invalid for the first operation.
4. OAI key code data programmed in this command must be set to all nodes to be provided ACD service
for Fusion network.
3. Parameters
KEY-CODE: OAI Key Code (1-31)
F-KIND: Kind of Facility
1= (MSF) Terminal Mode Set Facility
2= (TMF) Terminal Multiple Information Transfer Facility
3= (OAC) OAI Access Code Request
4= (KTF) Key Code Transfer Facility
5~15= Not used
C-TONE: Confirmation Tone
0 = Confirmation Tone
1 = No Tone
NND: Number of Necessary Digits (available for F-KIND=3 only)
OP-CODE: Operation Code
128 thru 191 (for F-KIND = 1)
192 thru 255 (for F-KIND = 2)
Note 1:The following operation codes are not available for OAI system when OAI system and ACD system are used
in the same Fusion network.
When F-KIND=1 (MSF) OP-CODE 185~191
When F-KIND=2 (TMF) OP-CODE 248~255 
						

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AOKC: ASSIGNMENT OF OAI KEY CODE
Note 1:
For the quick reference table of KEY CODE and KYN, refer to AKYD command.
Note 2:Confirmation Tone (C-TONE)
0/1 = Confirmation Tone/No Tone
OAI Key Code Data Programming Sheet
OA I  K EY  
CODE (KEY 
CODE)
1 ~ 31
Note 1KIND OF 
FACILITY
(F-KIND)
1 ~ 15CONFIRMATION 
TONE
(C-TONE)
0/1
Note 2OPERATION 
CODE
(OP-CODE)
128 ~ 255FUNCTION KEY
(FKY)
1 1 1 187 Break
2 2 1 252 Auto/Manual (AUTO/MAN)
3 Not used
4 2 1 253 Work
5 1 1 188 Night (NIGHT)
6 2 1 250Trunk Trouble Report (TRK 
TRBL)
7 1 1 189 Tally (TALLY)
8 2 1 254 Assistance (ASSIST)
9 2 1 255 Emergency Recorder (EMER)
10 1 1 190 Log on/off (LOG ON/OFF)
11 Not used
12 1 1 191 Monitor/Barge (MON/BARGE)
13 Not used
14 2 1 249 CW lamp
15 ~ 31 Not used 
						

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ASDT: ASSIGNMENT OF STATION DATA
ASDT: Assignment of Station Data
1. Function
This command is used to assign, delete and display station data. If the station number designated has al-
ready been assigned, the current data is displayed. If new data is to be assigned, the old data must be deleted
before the new data can be entered.
2. Precautions
1. The Route Restriction Class data (RSC) works in conjunction with the Assignment of Route Restriction
Data command (ARSC).
2. The Service Feature Restriction Class data (SFC) works in conjunction with the Assignment of Service
Feature Restriction Class command (ASFC).
3. When the station to be deleted is busy, an error indication is provided.
4. If station data is deleted, the data of the stations assigned by the AKYD command is also deleted.
3. Parameters
TN: Tenant Number
STN: Station Number
LENS: Line Equipment Number (6 digits)
TEC: Telephone Equipment Class (1 ~ 31)
3= DP/PB (for Hot position) / (Analog position)
12= D
term (for My-Line)
18= Virtual Line Appearance (for ACD Line)
RSC: Route Restriction Class (0 ~ 15)
For assignment of RSC from ARSC command.
SFC: Service Feature Class (0 ~ 15)
For assignment of SFC from ASFC command.
Note:For the ACD lines (Virtual Lines), the SFC must be separate from all other SFCs in the system.
This does not apply to Hot Positions or Analog Positions.
Note:Stations must be programmed in the Network Node. Use ALGSN command. 
						

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ASDT: ASSIGNMENT OF STATION DATA
System Data Programming Sheet
TENANT 
NUMBER 
(TN) 
1 ~ 10
SYSTEM 
1IMG 
IMX-U        MG 
00, 01 
00 ~ 07
STATION 
NUMBER (STN) 
MAXIMUM 
5 DIGITSLINE EQUIPMENT NUMBER 
(LENS)
MG U 
0 ~ 3G 
00 ~ 23LV 
0 ~ 7TELEPHONE
EQUIPT. 
CLASS(TEC) 
1 ~ 31ROUTE 
RESTRICTION 
CLASS(RSC) 
0 ~ 15SERVICE 
FEATURE
CLASS
(SFC) 
0 ~ 15MAKE BUSY
INFORMA-
TION
(MB) 0/1
4IMG
00 ~ 07 
						

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ASFC: ASSIGNMENT OF SERVICE FEATURE RESTRICTION CLASS DATA
ASFC: Assignment of Service Feature Restriction Class Data
1. Function
This command is used to assign and display Service Feature Restriction information according to the
Service Feature Restriction Class (SFC) of the Station.
2. Precautions
1. For the SFC of ACD line of an agent position, be sure to assign RES = 1 (A Direct call is restricted) for
SFI = 95 (Direct Call Restriction). Assign RES = 0 (A Direct call is allowed) for SFC of non-ACD-lines
2. For details of SFIs other than SFI = 95, refer to “ASFC” command table in NEAX2400 IMX Office Data
Specification
3. Service Feature Restriction Class data programmed in this command must be set to all nodes to be
provided ACD trunk for Fusion network.
3. Parameters
DAY/NIGHT: Day/Night Mode
D= Day Mode
N= Night Mode
TN: Tenant Number
SFC: Service Restriction Class (0 ~ 15)
SFI: Service Feature Index (1 ~ 255) (Enter 95.)
95= 1 Direct Call Restriction (for ACD)
118= Live Record (for AD-16/40 vm)
RES: Restriction Data
0= Restricted
1= Allowed
Note:When WRT? = Y is entered the value of the SFC automatically increases by one. 
						

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ASFC: ASSIGNMENT OF SERVICE FEATURE RESTRICTION CLASS DATA
Note 1:
Restriction Data (RES) is assigned in the squares where SFI and SFC cross. When unassigned, Restriction
Data is set as “0” (Restricted status). Allowed Status data is “1”, and must be assigned to allow the feature.
Note 2:Service Feature Index (SFI) 95.
 For SFC of ACD line of Agent Position and Supervisory Position, assign RES = 1 (Allowed).
For SFC of Non-ACD line of Agent Position and Supervisory Position, assign RES = 0 (Restricted).
For SFC of Stations other than the Agent Position and Supervisory Position, assign RES = 0 (Restrict-
ed).
Note 3:SFI118 may be set to a 1 (for Live Record), when using an AD-16/40 vm system.
Service Feature Restriction Class Data Programming Sheet
DAY/NIGHT
MODE
(DAY/NIGHT)
D/NTENANT
NUMBER
(TN)SERVICE
RESTRICTION
CLASS
(SFC)
0 ~ 15SERVICE FEATURE INDEX 
(SFI)
1 ~ 255
1~94 95 96 ~ 117 118 119 ~ 255
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Note 2 
						

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AKYD: ASSIGNMENT OF KEY DATA FOR DTERM
AKYD: Assignment of Key Data for Dterm 
1. Function
This command is used to assign, delete, and display the following key data corresponding to each line/
feature buttons of D
term. For details of this command, refer to “AKYD” command in NEAX2400 IMX
Office Data Specification.
Line Key Data
 Function Key Data
2. Precautions
1. Before assigning the key data for  D
term by this command, be sure to assign the station data (TN, STN,
TEC = 12 (Dterm)) of the Dterm by ASDT command. The station number assigned by ASDT command
is referred to as “My Line”.
Note:The “My Line” corresponds to the physical port associated with the LENS of a DLC/ELC card.
2. By assigning another station line to a function button by this command, an incoming call terminated to
a station line other than My Line can be answered or can be transferred to elsewhere as in the case of
the My Line. A station line other than My Line is referred to as a “Sub Line”. A “Sub Line” can be
assigned not only to a D
term but to any conventional telephone. In addition, the station data for My Line
and Sub Line must be assigned via the ASDT command before the key data is assigned. When the Sub
Line and the My Line belong to different tenants, use the ATNR command and clear the “Tenant to
Tenant Restriction”.
3. A Multi-Line key (the key for My Line and Sub Line) on the D
term can be assigned as “Prime Line”. If
the Prime Line is not assigned, the My Line will serves as the Prime Line. When the user goes off-hook,
the Prime Line is automatically connected to the D
term.
4. A virtual line can be assigned as a Sub Line of the D
term. The virtual line can be used the same way as
the My Line for outgoing calls and other service operations.
Note:Virtual Line — A virtual LENS exists only in memory, but does not exist physically. Data can be assigned
but no hardware is provided for it; ex. LENS = 000311. The virtual LENS is assigned station data using the
ASDT command in the same way as for on ordinary line. (The telephone class is TEC = 18: Virtual Line)
5. When this command is used, the DLC/ELC card must be reinitialized (MB switch UP-DOWN).
6. Key data programmed in this command must be set to all nodes to be provided ACD service for  Fusion
network.
Note:Use Command ADKS for Series E Dterm. 
						

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AKYD: ASSIGNMENT OF KEY DATA FOR DTERM
3. Parameters
TN: Tenant Number (for My Line)
STN: Station Number (for My Line)
KYI or KYI2: 1= Function Key
2= Multi-line
KYN or KYN2: Key number
TP: Type of D
term (Enter 2 or 3)
2= ACD Position (8/16 button + 8 Flex)
3= ACD Position (24 button + 8 Flex or 16-button with Add on Module + 8 Flex for
D
term Series III/32 button type with Add on  Module + 8 Flex for Dterm Series E)
PRI: Priority of Answering a Call (0 ~ 4)
Must be programmed as 0.
LN PRE: Line Preference (0/1):
Must be programmed as 0.
PLTN: Tenant Number of the Prime Line.
PLSTN: Station Number of the Prime Line.
S: Off-hook suppression to Prime Line. 
Note 2
0= Off-hook suppression disabled.
1= Off-hook suppression enabled.
Note:“WRT?” prompt is displayed after the function button data have all been assigned.
Note 1:The ACD Line Number must be programmed here (Virtual Line).
Note 2:Must be enabled to Prime Line (ACD Line).
Note 1 
						

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AKYD: ASSIGNMENT OF KEY DATA FOR DTERM
FKY: Function Key (valid for KYI=1)
34= OAI Key 1 (Break)
35= OAI Key 2 (Auto/Man) 
Note 3
37= OAI Key 4 (Work)
38= OAI Key 5 (Night)
39= OAI Key 6 (Trk Trbl (Trunk Trouble))
40= OAI Key 7 (Tally)
41= OAI Key 8 (Assist (Assistance Key))
42= OAI Key 9 (Emer (Emergency Key))
43= OAI Key 10 (Log On/Off)
44= OAI Key 11 (Answer)
45= OAI Key 12 (Mon/Barge (Monitor/Barge))
47= OAI Key 14 (Call Waiting Lamp)
52= Speaker
59= Release
KD: Kind of Line (Valid for KYI=2)
0= Line
TN: Tenant Number (for Sub-Line )
STN: Station Number (for Sub-Line)
RG: Ringing Information for Each Line (0 ~ 7)
Note 3:Automatic/Manual answer key, toggles between Automatic Answer Mode and Manual Answer Mode.
Note 4:The ACD Line Number must be programmed here (Virtual Line).
RG RINGING DURING DAY MODE RINGING DURING NIGHT MODE DELAY TIME
0
1
2
3
4
5
6
7No Ringing
Ringing
No Ringing
Not used
Ringing
Ringing
Ringing
RingingNo Ringing
No Ringing
Ringing
Not used
Ringing
Ringing
Ringing
Ringing0 sec.
0 sec.
30 sec.
20 sec.
10 sec.
0 sec
Note 4 
						

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AKYD: ASSIGNMENT OF KEY DATA FOR DTERM
Dterm Series E Flexible Key Assignments
 Standard
ACD
KYN FKY FUNCTION
1 13 CONFERENCE
2 8 REDIAL
3 28 ANSWER
4 16 FEATURE
5 18 TRANSFER
657 RECALL
7 20 HOLD
8 52 SPEAKER
FEATURE
4
RECALL
6
CONF
1
REDIAL
2
SPEAKER
8
ANSWER
3
TRANSFER
5
HOLD
7
KYN FKY FUNCTION
1 13 CONFERENCE
240 TALLY
334 BREAK
4 43 LOGON
5 18 TRANSFER
6 59 RELEASE
7 20 HOLD
837 WORK
LOG
4
RIS
6
CONF
1
TA L LY
2
WORK
8
BRK
3
TRF
5
HOLD
7