NEC Neax 2400 Imx Business Features And Specifications
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NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 21 Attendant Night Transfer A-19 A-19 Attendant Night Transfer General Description When the ATTENDANT CONSOLE [A-3] is in night mode, any operator calls (dial 0 calls) are automatically routed to a predetermined night station. Operating Procedure To answer night call: 1. The user dials the operator call code; receives ringback tone. 2. An operator call is automatically transferred to the night answer station. 3. The calling party hears ringback tone. 4. Ringing signal is sent back to the night station. 5. The night station goes off-hook to answer the call. If necessary, this station can transfer the call to another station within the system or an outside party, using the CALL TRANSFER - ALL CALLS [C-11] feature, or transfer to an outside party, using TRUNK-TO-TRUNK CONNECTION [T-10] for incoming tie trunk calls to the operator. Service Conditions 1. If the Night Station to which an operator call has been directed is busy, the calling party will receive a ringback tone until the Night Station becomes idle. 2. This service feature may be provided with NIGHT CONNECTION - FLEXIBLE [N-2] or NIGHT CONNECTION - FIXED [N-1] to a Night Station. The night connection station can also be assigned as a Night Station for ATTENDANT NIGHT TRANSFER. 3. If the Night Station is set for CALL FORWARDING - ALL CALLS [C-5], operator calls terminated to that station will be forwarded to the designated station. 4. The Night Station can be assigned as a station in a STATION HUNTING [S-7, 8, 9] group. 5. One Night Station per tenant is available in multi-tenant arrangements. 6. The Night Station can set CALL FORWARDING - ALL CALLS [C-5], CALL FORWARDING - BUSY LINE [C-2], CALL FORWARDING - DONT ANSWER [C-3] to another station. When the Night Station has set CALL FORWARDING - BUSY LINE [C-2] to Attendant, the call is placed in a queue until the Night Station becomes idle. When the Night Station has set CALL FORWARDING - DONT ANSWER [C-3] to Attendant, the call is not forwarded, and the station keeps ringing. 7. PRIORITY CALL [P-9] and OFF-HOOK ALARM [O-6] are not routed by this function. 8. The Night Station can be assigned as a station in a UCD [U-1] group. 9. If an incoming call terminates at the Night Station assigned by NIGHT CONNECTION - FIXED/ FLEXIBLE [N-1, 2], and the station has set CALL FORWARDING - ALL CALLS [C-5] to the ATTENDANT CONSOLE [A-3], the incoming call will be forwarded to a Night Station assigned by ATTENDANT NIGHT TRANSFER [A-19]. 10. This operation is not applicable to LDN calls. Refer to LDN NIGHT CONNECTION [L-28] for more details. 11. Operator calls from a station or TIE LINE trunk in a satellite system (CAS [C-20]) can be transferred to the Night Station. 12. Programmed Night Stations can use CALL HOLD [C-6], CALL TRANSFER [C-10, 11] and THREE- WAY CALLING [T-2], provided these features are programmed into the CLASS OF SERVICE - INDIVIDUAL [C-15].
NEAX2400 IMX Business Features and Specifications Page 22NDA-24221, Issue 3 A-19 Attendant Night Transfer Service Conditions (cont’d) 13. Operator calls after Consultation Hold is not transferred to the Night Station. 14. Individual Attendant calls are not transferred to the Night Station assigned by ATTENDANT NIGHT TRANSFER. 15. The Night Station can set CALL FORWARDING - ALL CALLS - OUTSIDE [C-28], CALL FORWARDING - BUSY LINE - OUTSIDE [C-60], and CALL FORWARDING - DONT ANSWER - OUTSIDE [C-74]. 16. When a DIT call terminates to a station that has set CALL FORWARDING - ALL CALLS [C-5] to Attendant, the call will be forwarded to a Night Station assigned by this service. 17. In case a station places an incoming call on hold and calls an Attendant, this service is not activated and the station receives reorder tone (including CALL FORWARDING - ALL CALLS [C-5] and CALL FORWARDING - BUSY LINE [C-2]). 18. An incoming call is transferred to a station in the same node that accommodates the calling station/trunk in the FCCS network. 19. A telephone number cannot be used (must be Physical Station Number). Interactions 1. There can be only one ATTENDANT NIGHT TRANSFER station per tenant. 2. The ATTENDANT NIGHT TRANSFER telephone number must be programmed using the MAINTENANCE ADMINISTRATION TERMINAL [M-18] (MAT). This telephone number may be the same number as the NIGHT CONNECTION-FIXED/FLEXIBLE [N-1, N-2] number, but each must be individually assigned. PRIORITY CALL [P-9] and OFF-HOOK ALARM [O-6] calls cannot be answered by the ATTENDANT NIGHT TRANSFER station. 3. Stations CALL FORWARDING [C-2,3,5] calls to the operator (dial 0) will be directed to the ATTENDANT NIGHT TRANSFER station. 4. CALL WAITING [C-12]: This feature cannot be activated at the ATTENDANT NIGHT TRANSFER station for operator directed (dial 0) calls. 5. STATION HUNTING [S-7,8,9]: If the ATTENDANT NIGHT TRANSFER station is in a station hunting group and all stations in the group are busy, the call will wait in queue at the ATTENDANT NIGHT TRANSFER station and will be answered by the first available station in the hunt group. 6. A telephone number cannot be used (must be Physical Station Number).
NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 23 Authorization Code A-20 A-20 Authorization Code General Description An AUTHORIZATION CODE is a numerical code dialed by users (up to 10 digits), which will override the station CLASS OF SERVICE - INDIVIDUAL [C-15] for facility access restriction. The AUTHORIZATION CODE can be masked on the D term display if necessary using the AUTHORIZATION CODE DISPLAY ELIMINATION [A-99]. When a wrong code is received from a station/trunk, detailed information on the unauthorized user is output as System Message [26-M]. This message is Toll Fraud Report. Operating Procedure There are two procedures for entering an AUTHORIZATION CODE in the system database. One of the following choices will be employed: Procedure 1 Without an ACCOUNT CODE [A-18]: 1. Lift the handset and receive dial tone. 2. Enter the feature Access Code and receive service set tone. 3. Enter the AUTHORIZATION CODE (up to 10 digits). 4. Receive dial tone. 5. Enter the number to be called. Note: The feature access code for AUTHORIZATION CODE will be a maximum of three digits. With an ACCOUNT CODE [A-18]: 1. Lift the handset and receive dial tone. 2. Enter the feature Access Code and receive service set tone. 3. Enter the AUTHORIZATION CODE and receive second service set tone. 4. Enter the ACCOUNT CODE [A-18] and receive dial tone. 5. Enter the number to be called. Procedure 2 (only for LEAST COST ROUTING [L-5] calls) Without an ACCOUNT CODE [A-18]: 1. Lift the handset and receive dial tone. 2. Enter the number to be called. 3. If an AUTHORIZATION CODE is required, the caller will receive special dial tone. 4. If special dial tone is received, enter the AUTHORIZATION CODE (up to 10 digits) or the call is denied. With an ACCOUNT CODE [A-18]: 1. Lift the handset and receive dial tone. 2. Enter the feature access code for the ACCOUNT CODE [A-18] and receive service set tone. 3. Enter the ACCOUNT CODE [A-18] and receive dial tone. 4. Enter the number to be called. 5. If AUTHORIZATION CODE is required, the caller will receive special dial tone. 6. If special dial tone is received, enter AUTHORIZATION CODE (up to 10 digits) or the call is denied. Note: The feature access code for ACCOUNT CODE will be a maximum of three digits.
NEAX2400 IMX Business Features and Specifications Page 24NDA-24221, Issue 3 A-20 Authorization Code Service Conditions 1. A maximum of 10 digits for AUTHORIZATION CODE can be dialed, and 8 digits will be registered on STATION MESSAGE DETAIL RECORDING [S-10]. 2. The maximum number of AUTHORIZATION CODES is 4,000. This number is dependent upon system configuration. These specifications are based on the digits being assigned as follows: 1st digit: A (when A equals a unique digit from 0 - 9) 2nd digit: B - C (when b, c equal any two unique digits from 0 - 9) 3rd digit: D-E (when d, e equal any two unique digits from 0 - 9) 4th digit: F-G-H (when f, g, h equal any three unique digits from 0 - 9) 5th - 8th digits: Any combination 0 - 9 9th & 10th digits: Assigned using the checksum. These are for validation purposes only. See ETI: 091 for more details. Note:See ETI: 082 for details on AUTHORIZATION CODE/FORCED ACCOUNT CODE [F-7] assignment. 3. Service set tone is common to AUTHORIZATION CODE, ACCOUNT CODE [A-18] and FORCED ACCOUNT CODE [F-7], but can be eliminated by System Data as required. 4. AUTHORIZATION CODE and FORCED ACCOUNT CODE [F-7] cannot be provided simultaneously for the same tenant group. System Data determines, on a per-tenant basis, whether AUTHORIZATION CODE or FORCED ACCOUNT CODE [F-7] is used. 5. AUTHORIZATION CODE dialing (Procedure 1) is also effective with CONSULTATION HOLD [C- 17]. Special dial tone is received instead of dial tone after AUTHORIZATION CODE. 6. Procedure 2 is effective only for LEAST-COST ROUTING - 3/6-DIGIT [L-5] calls. 7. Stations must be assigned for Procedure 1 and 2 via CLASS OF SERVICE - INDIVIDUAL [C-5] programming in System Data. 8. In Procedure 1, System Data can determine, on a per-tenant basis, whether or not an ACCOUNT CODE [A-18] follows the AUTHORIZATION CODE. 9. Assigned AUTHORIZATION CODES can be used for the REMOTE ACCESS TO SYSTEM [R-2] function. 10. OG TRUNK QUEUING [O-2] and OFF-HOOK QUEUING [O-7] can be set according to the Service Feature Class of the user’s AUTHORIZATION CODE. 11. AUTHORIZATION CODE can be recorded in the STATION MESSAGE DETAIL RECORDING [S-10] for Procedure 2. 12. A maximum of 10 digits for AUTHORIZATION CODE is not included in the information block of Condition B on the SMDR output format. 13. The registered/non-registered condition of the AUTHORIZATION CODE is not included in the information block of Condition B on the SMDR output format. 14. Attendant cannot activate this feature by Procedure 1. Interactions 1. If FORCED ACCOUNT CODES [F-7] are used, AUTHORIZATION CODES are not used within the same tenant. 2. AUTHORIZATION CODES may be used in conjunction with ACCOUNT CODES [A-18]. 3. When assigning an AUTHORIZATION CODE Restriction of 1 in AATC, the RSC must be constructed in ARSC. 4. AUTHORIZATION CODES can be unrestricted or assigned one of 15 Route Restriction Classes (RSC) - 15.
NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 25 Authorization Code A-20 Interactions (cont’d) 5. There are no restrictions regarding the first digit of AUTHORIZATION CODES, except what is programmed in AMND. Tenant 0 does not conflict with the PBX numbering plan. This is true when separate tenant tables are provided. If common tenant tables are used, a conflict between LCR(S) and OGC(A), used with SMDR, will occur. Note:The access code to the service feature AUTHORIZATION CODE must be assigned within the PBX numbering plan. 6. If ASPA, SRV = LCR (Least Cost Route Selection) / LCRS (Register Sender LCR) AH parameter is assigned as data “1”, the request for an AUTHORIZATION CODE is determined by the ARSC assignment of the station in relationship to the chosen route. 7. When a D term user initiates the LAST NUMBER DIALED [L-6D] feature, the AUTHORIZATION CODE will be recorded if previously dialed. 8. The AMND command determines the length of AUTHORIZATION CODES, based on the first digit of the code. 9. AUTHORIZATION CODES are recorded by STATION MESSAGE DETAIL RECORDING [S-10], Procedure 2. 10. AUTHORIZATION CODES cannot be entered by the Attendant Console. 11. PEG COUNTS [P-7] of invalid AUTHORIZATION CODES are not available. 12. AUTHORIZATION CODES can be dialed by a user when establishing a CONSULTATION HOLD [C- 17] connection. 13. For Procedure 2, LCR(S) must be provided.
NEAX2400 IMX Business Features and Specifications Page 26NDA-24221, Issue 3 A-21 Automatic Trunk Test A-21 Automatic Trunk Test General Description The AUTOMATIC TRUNK TEST capability provides a functional test on a large number of trunks at a prearranged time. The results of the test are reported at the MAINTENANCE ADMINISTRATION TERMINAL (MAT) [M- 18]. The test can include: Ringback Tone Test, 1 KHz Test Tone and Trunk Selection Test, by having the proper test trunk termination at the distant office. Operating Procedure To activate the AUTOMATIC TRUNK TEST, input the route and trunk number to be tested by using the TTLC command: 1. Input the TTLC and ATTD command. 2. The system will prompt for either Immediate or Scheduled Execution of this feature. If Scheduled execution is chosen, the time when the test begins is entered via the MAT. 3. The system will ask for the route number to be tested as RT on CRT. 4. Input a route number from 1 - 255. 5. The system will ask for the trunk number(s) to be tested as TK on CRT. 6. Input the trunk number from 1 through 255. Input the trunk number(s) to be tested as the test goes from TRK NUMBER to TRK NUMBER. 7. The system will execute the trunk test based on the data input above. Test results will be printed out after all trunks have been tested. Service Conditions 1. Additional hardware required consists of one LTST (PH-M16) card, one 8TLT card, and one line circuit and LTST cable. 2. Trunks are tested in conjunction with the connecting office through the selected trunk, on a one-at-a-time basis. The following different trunk functions can be tested on all trunks in a specified group: a.) trunk selection, b.) detection of ringback tone sent back from the connecting office after test number outpulsing, c.) detection of test tone (1 kHz) returned from AUTOMATIC TRUNK TEST facility if provided at the connecting office. 3. As part of the AUTOMATIC TRUNK TEST facility, an AUTOMATIC TRUNK TEST is provided at the NEAX2400 IMX to answer incoming test calls. Upon terminating the incoming test call from the originating office through a selected test trunk, the AUTOMATIC TRUNK TEST generates a 1 kHz tone to the originating office as an acknowledgment signal. 4. If scheduled execution is chosen, the time when the test begins is entered via the MAT. The MAT is dedicated to the AUTOMATIC TRUNK TEST function from the time the test is ordered until the completion of the test. Interactions 1. A four-wire TIE Line must be provided with the AUTOMATIC TRUNK TEST. See TIE LINE ACCESS [T-3] for details of the required programming. 2. The test station must be located in the same LP as the PH-LTST circuit card.
NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 27 Authorization Code - Tie Line Incoming Routes A-29 A-29 Authorization Code - Tie Line Incoming Routes General Description This service feature offers an outside party the ability to enter an AUTHORIZATION CODE [A- 20] through an incoming TIE Line trunk. Operating Procedure When the incoming route is restricted or when an AUTHORIZATION CODE [A-20] is always required: 1. The called number, office code, and terminal number are received by the TIE Line trunk. 2. The outside calling party hears a special dial tone. 3. Dial the AUTHORIZATION CODE [A-20]. a.) The connection is established when the AUTHORIZATION CODE [A-20] is valid. b.) Busy tone is sent to the calling party when the AUTHORIZATION CODE [A-20] is invalid. Service Conditions 1. The outside calling party must be able to generate DTMF signals to the NEAX2400 IMX when entering AUTHORIZATION CODE [A-20]. 2. An AUTHORIZATION CODE [A-20] can be used for incoming calls to a uniform station or for LEAST- COST ROUTING [L-5] tandem connections. 3. CALL WAITING - TERMINATING [C-12] is available when the called station is busy, after the AUTHORIZATION CODE [A-20] is entered and validated. 4. INTER-OFFICE OFF-HOOK QUEUING [I-11] is available if the called route is busy, after the AUTHORIZATION CODE is entered and validated. 5. Through programming, the system defines the AUTHORIZATION CODE [A-20] to be required for all TIE Line incoming calls or when a restriction is encountered. This is assigned on a per-tenant basis. Note:There are two methods of AUTHORIZATION CODE assignment - Full Implementation and the Checksum. In the Full Implementation method, the whole AUTHORIZATION CODE is assigned in the AATC command, and System Data 1, Indexes 12, 13,& 14 are assigned 00H. In the Checksum method, partial assignment for each AUTHORIZATION CODE is assigned in the AATC command. The last one or two digits (programmable option) are determined by the system according to the data assignments in ASYD, System Data 1, Indexes 12, 13, & 14. Interactions 1. If FORCED ACCOUNT CODES [F-7] are used, AUTHORIZATION CODES-TIE LINE INCOMING ROUTES are not allowed within the same tenant. 2. AUTHORIZATION CODES-TIE LINE INCOMING ROUTES may be used in conjunction with ACCOUNT CODES [A-18]. 3. When assigning an AUTHORIZATION CODE Restriction of 1 in AATC, the RSC must be constructed in ARSC. 4. AUTHORIZATION CODEs can be unrestricted or assigned one of 15 Route Restriction Classes (RSC 1 to 15). 5. There are no restrictions regarding the first digit of AUTHORIZATION CODEs, except what is programmed in AMND. Tenant 0 does not conflict with the PBX numbering plan. Note:The access code to the feature AUTHORIZATION CODE - TIE LINE INCOMING ROUTES must be assigned within the PBX numbering plan.
NEAX2400 IMX Business Features and Specifications Page 28NDA-24221, Issue 3 A-29 Authorization Code - Tie Line Incoming Routes Interactions (cont’d) 6. If ASPA, SRV: LCR (Least Cost Route Selection) / LCRS (Register Sender LCR) AH parameter is assigned as data “1”, the request for an AUTHORIZATION CODE is determined by the ARSC assignment of the station in relationship to the route chosen. For AUTHORIZATION CODE - TIE LINE INCOMING ROUTES, no RSC is assigned against the incoming TIE Line, therefore, AUTHORIZATION CODEs are always required. Trunk connection will be determined against the RSC of the dialed code. 7. When a D term user initiates the LAST NUMBER CALLED - Dterm [L-6D] feature, the AUTHORIZATION CODE will be recorded if previously dialed. 8. The AMND command determines the length of AUTHORIZATION CODEs based on the first digit of the code. 9. AUTHORIZATION CODEs are recorded by STATION MESSAGE DETAIL RECORDING [S-10]. 10. AUTHORIZATION CODEs cannot be entered by the Attendant Console. 11. PEG COUNTS [P-7] of invalid AUTHORIZATION CODEs are not available. 12. AUTHORIZATION CODEs can be dialed by a user, when establishing a CONSULTATION HOLD [C- 17] connection. 13. For Procedure 2, LCR(S) must be provided. 14. For senderized TIE Lines, see UNIVERSAL SENDER [U-3]. Also, the ANND command must be programmed for senderized TIE Lines. If other services, such as, STATION MESSAGE DETAIL RECORDING [S-10] and LEAST-COST ROUTING [L-5], the AMND command will be programmed. If digit translation is required, go to the ASTP and AOSP command. 15. MISCELLANEOUS TRUNK RESTRICTION [M-3]. Restrictions to TIE trunks are determined by the Route Service Class (RSC) assigned to the AUTHORIZATION CODE.
NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 29 Automatic/Manual Intercom A-30 A-30 Automatic/Manual Intercom General Description This feature permits multiple Dterm users to simultaneously call all the stations in a preassigned group, regardless of their idle/busy status. An INTERCOM member can optionally override another INTERCOM station in a two-party INTERCOM connection. This service is referred to as INTERCOM BRIDGE. INTERCOM service is separated into two types, AUTOMATIC INTERCOM (AICM) and MANUAL INTERCOM (MICM). Automatic Intercom All stations in the INTERCOM group are alerted simultaneously with a lamp indication. Ringing is directed to one predefined station, as in a button and buzzer INTERCOM arrangement. Manual Intercom All stations in the INTERCOM group are called simultaneously with a lamp indication. The calling INTERCOM station manually sends a one-second tone to the called INTERCOM signal station, as in a button and buzzer INTERCOM arrangement. Operating Procedure AUTOMATIC INTERCOM To initiate an Automatic INTERCOM call: 1. The INTERCOM station presses the AICM key and goes off-hook (within 5 - 10 seconds). 2. The INTERCOM station will hear ringback tone. A specified station rings. 3. One of the called INTERCOM group stations answers the call and is connected to the calling station. To answer an Automatic INTERCOM call: 1. The AICM key will flash, indicating an incoming INTERCOM call. The called station will also ring according to the preassigned system parameters. 2. If the called station is already engaged in a conversation with a non-INTERCOM call, the station may press the AICM key after pressing the HOLD key. Ringing will stop. To bridge into an Automatic INTERCOM call: 1. When two stations are engaged in an INTERCOM call, a third station in the same INTERCOM group presses the AICM key and goes off-hook. 2. A three-party conference is established. The called stations may hear a Warning Tone when the station bridges into the call. This Warning Tone is pre-assigned in System Data. MANUAL INTERCOM To originate a Manual INTERCOM call: 1. A station presses the MICM key and goes off-hook (within 5 seconds). 2. The station will hear ringback tone. 3. The calling station sends a chime to the INTERCOM station by pressing the SIG key. 4. When one of the called INTERCOM stations answers the call, the calling station will be connected. Also, all stations in the group share the common talk path and can pick up an unanswered INTERCOM call. To answer a Manual INTERCOM call: 1. The MICM key will flash, indicating an incoming INTERCOM call. The called station may also hear one second of ringing from the calling INTERCOM station. 2. If the called station in the INTERCOM group is already engaged in a conversation with a non- INTERCOM call, the station may press the MICM key after pressing the HOLD key.
NEAX2400 IMX Business Features and Specifications Page 30NDA-24221, Issue 3 A-30 Automatic/Manual Intercom Operating Procedure (cont’d) To bridge into a Manual INTERCOM call: 1. When two stations are engaged in an INTERCOM call, a third station, belonging to the same INTERCOM group, will press the MICM key and go off-hook. 2. A three-party conference is established. The called stations may hear a Warning Tone when the station bridges into the call. This Warning Tone is preassigned in System Data. Use of the SIG key: 1. The Manual INTERCOM Signal (SIG) key is operational at all times. An INTERCOM call is not required. If the signaled station is ringing from another call, the Manual INTERCOM signal will interrupt that ringing. PRIME LINE PICK UP - D term [P-13D] The Dterm may be programmed to seize the incoming call on the AUTOMATIC, MANUAL, or DIAL INTERCOM [D-87] lines before the Prime Line. If two incoming calls terminate simultaneously to the Prime Line and the MICM line, when the user goes off-hook, PRIME LINE PICK UP-D term [P-13D] will seize the MICM line before the Prime Line. If only the Prime Line is ringing when the user goes off-hook, PRIME LINE PICK UP-D term [P-13D] will seize the Prime Line. Service Conditions 1. Only Dterms can be assigned as a member of an INTERCOM group. 2. All members of the same INTERCOM group must be assigned in the same Module Group (MG). 3. Up to 16 stations may be assigned to one INTERCOM group. Each station in the INTERCOM group can be assigned as both a Manual and Automatic INTERCOM member of two different groups. 4. No more than one connection can be established at the same time in one INTERCOM group. 5. A three-party conference can be established in an INTERCOM group if INTERCOM Bridge service is available. If a fourth party tries to activate INTERCOM Bridge service, the connection will be denied. 6. The maximum number of INTERCOM groups (Automatic or Manual) in a NEAX2400 IMX PBX is 50 per MG. 7. It is possible to assign one group of stations as an AICM group, Dial INTERCOM group, and an MICM group at the same time. 8. The DISTINCTIVE RINGING [D-10] sent from an incoming AICM station takes priority over the ringing of multi-line appearances. 9. Service features normally available to multi-line appearances are not available for INTERCOM lines. 10. INTERCOM lines cannot be held with the activation of the HOLD key. 11. When MANUAL SIGNALING [M-47] is performed by a user, this ringing (one second) takes priority over any other incoming call indications from the multi-line appearance. 12. When a station is moved from one INTERCOM group to another INTERCOM group, through system commands, the AICM or MICM key on the associated D term must be cancelled before the change is made. 13. Port traffic and station PEG COUNT [P-7] reports will not record the use of the INTERCOM feature. 14. Dedicated feature keys on the D term cannot be used while on an INTERCOM call. Only the SPEAKER key can be used for hands-free operation. 15. FCCS link is not available for this feature.