NEC Neax 2400 Imx Business Features And Specifications
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NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 141 Centralized Attendant Service (CAS) C-20 Service Conditions (cont’d) 2. RLTs can be seized in one direction only; from the satellite PBX to the main PBX. 3. The Attendant cannot originate or INTER-POSITION TRANSFER [I-5] a call on an RLT. 4. The Attendant cannot extend an incoming CAS call to a station, trunk, or another Attendant in the main system. 5. CALL PROCESSING INDICATION [C-8] is not provided to the Attendant serving the incoming CAS call. 6. The Attendant at the main PBX cannot connect RLT calls to main PBX station users. 7. The main PBX Attendant cannot busy verify a station in the satellite system. The following applies to a NEAX2400 IMX used as a satellite location: 1. The number of station ports used will equal the number of RLTs required. 2. A call extended by an Attendant in the main system can be recorded on SMDR [S-10]. 3. An optional ATTENDANT CONSOLE [A-3] may be provided at a satellite PBX to allow a local Attendant to control access to WATS or FX trunks. 4. CAMP-ON [A-1] and Remote Hold are not provided for an operator call. 5. The NIGHT CONNECTION - FIXED [N-1] / FLEXIBLE [N-2] and TAS feature can be provided at the branch location. 6. A NEAX2400 IMX can be equipped with 100 RLTs per hunt group. 7. FCCS link is not available for this service. Interactions 1. Release Link Trunks are not used for voice calls between PBXs. Release Link Trunks cannot be transferred to a station in the main system. TIE Lines must be installed for regular voice connection between systems. 2. CAS systems have no effect on tandem connection, LCR(6)/LCRS(7), or any other trunking application. 3. The following applies to a system used at the main CAS location (attendant location): The Attendant Console cannot originate or INTERPOSITION TRANSFER [I-5] a call on an RLT. The Attendant Console at the main PBX cannot connect RLT calls to main PBX station users. 4. A NEAX2400 IMX can be equipped with 100 RLTs per STATION HUNTING [S-7, 8, 9] group. This is a constraint of STATION HUNTING [S-7, 8, 9] and UNIFORM CALL DISTRIBUTION [U-1], not CAS. 5. Listed Directory Numbers (LDN) may be provided for the various satellite systems. Because these LDNs will ring in only at the CAS key of the Attendant Console, indications to distinguish among the multiple LDNs are not specifically available. However, the route number is displayed and can be used to distinguish satellite systems. 6. During the Day mode of operation, if all RLTs are busy, incoming COT calls will wait and ringback tone is sent to the calling party. 7. If the Attendant Console at the main system should switch hook flash to get dial tone from the satellite and all ports are busy, reorder tone is sent to the Attendant Console. The Attendant can switch hook flash COT party. 8. The CAS feature allows Attendant Console to be located at both the main and satellite locations. When the satellite location goes to the Night mode, translations are available to connect incoming C.O. calls to the RLT circuits. This is accomplished by the ACSI command and the NIGHT CONNECTION FIXED/ FLEXIBLE [N-1, 2] feature.
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NEAX2400 IMX Business Features and Specifications Page 142NDA-24221, Issue 3 C-20 Centralized Attendant Service (CAS) Interactions (cont’d) 9. When the Night stations are located at the satellite PBX and no Attendant Console is provided, a Night key must be installed at the satellite location to activate night service. When the key is operated, the CAS operations are suspended, and incoming calls are terminated at the NIGHT CONNECTION FIXED/ FLEXIBLE station(s) [F-1, 2] or via TRUNK ANSWER FROM ANY STATION [T-8]. When answered, the Night station can transfer the call to the main location via the TIE trunks but not the RLT circuits. A PA-D07 (Attendant Console) circuit card must be supplied to the satellite system. 10. PAGING ACCESS [P-1]: This feature allows the CAS Attendant to access paging equipment located at the branch location upon answering an RLT call. See PAGING ACCESS [P-1] and MEET-ME PAGING [M-1]. 11. CODE CALLING ACCESS [C-21]: This feature allows the CAS Attendant Console to access CODE CALLING equipment located at the satellite location upon answering an RLT call. 12. STATION MESSAGE DETAIL RECORDINGS [S-10]: SMDR is provided for calls extended by a CAS Attendant Console.
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NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 143 Code Calling Access C-21 C-21 Code Calling Access General Description This feature provides the ATTENDANT CONSOLE [A-3] and users dial access to Code Calling equipment. Operating Procedure 1. Go off hook; receive dial tone. 2. Dial the CODE CALLING ACCESS code. 3. Dial the code number for the unit desired. Service Conditions 1. Amplifiers, speakers, and Code Calling units must be provided by the customer. 2. Loop Start Central Office trunks are used for interfacing Code Calling equipment. One Central Office trunk circuit is required per paging port and per answer back port. 3. Fully Restricted Stations: A fully restricted station may make only dial “0” and station-to-station calls; therefore, the CODE CALL ACCESS is denied. 4. HOTLINE [H-1]: A hotline station user can be programmed to connect to a Code Call Unit when the station goes off-hook. 5. ROUTE RESTRICTION: A station that is Code Calling route restricted is denied dial access to the Code Call unit. Restricted calls are routed to reorder tone. If allowed by the users Class of Service, Attendant assistance can be used to complete a code call for a route-restricted station. 6. Attendants, users and TIE trunk users can dial an access code and a 2 or 3-digit called party code to activate a coded signal. 7. The D term display will indicate the elapsed call time and trunk number. Interactions PAGING TRANSFER [P-10] may be used along with CODE CALLING ACCESS. Refer to PAGING TRANSFER [P-10] for additional programming.
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NEAX2400 IMX Business Features and Specifications Page 144NDA-24221, Issue 3 C-22D Called Station Status Display - Dterm C-22D Called Station Status Display - Dterm General Description This feature provides for the status of a called station to appear on the LCD display of a calling Dterm. Operating Procedure Lift handset or press SPEAKER key; dial desired station. The LCD display indicates the status of the called station. Service Conditions 1. If the called station is idle, the display flashes its number until the call is answered. If the called station is busy, the LCD displays: Called Station 2. If the called station is in DO NOT DISTURB - D term [D-11D], the LCD displays: Called Station 3. If the calling station encounters a restricted station, the LCD displays: Called Station 4. CALLED STATION STATUS DISPLAY - D term can be restricted on a system-wide basis. The LCD displays:BUSY XXXX (Time Display) REST XXXX (Time Display) REST XXXX (Time Display) (Time Display) XXXX
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NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 145 Calling Number Display - DtermC-24D C-24D Calling Number Display - Dterm General Description This feature provides for the station and trunk number of an incoming call to appear on the Dterms LCD display. This display will flash while the call is ringing, then appear steady when the call is answered. Operating Procedure No manual operation is required. Service Conditions 1. When a call terminates on a line other than the PRIME LINE [P-13D], the LCD displays the incoming station determined by LINE PRE-SELECTION - Dterm [L-9D]. 2. LINE PRE-SELECTION - D term [L-9D] is governed by a timer.
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NEAX2400 IMX Business Features and Specifications Page 146NDA-24221, Issue 3 C-25 Call Forwarding-Intercept / Announcement C-25 Call Forwarding-Intercept / Announcement General Description This feature provides for interception of STATION-TO-STATION [S-11], DIRECT INWARD DIALING [D-8], Attendant-to-Station and CCSA [C-14] calls that cannot be completed (unassigned station, level, etc.). These calls are automatically routed to a recorded announcement informing the caller that an inoperative number was reached and giving the Listed Directory Number for information. This feature permits a station-originated call, upon encountering a restricted outgoing number, to automatically be routed to a recorded announcement informing the caller that the dialed number is restricted for this station. This feature permits a station-originated call, upon encountering a trunk busy condition, to automatically be routed to a recorded announcement informing the caller that all the outgoing trunks are busy. Operating Procedure No manual operation is required, once this feature has been programmed in system data. Service Conditions 1. CALL FORWARDING-INTERCEPT / ANNOUNCEMENT requires one of the following hardware alternatives: a.) Central Office Trunk (COT) or 2W E&M trunk and an announcement machine, or b.) Digital Announcement Trunk (DAT). 2. If the outside party or Attendant forgets to hang up, the system will automatically disconnect in 30 seconds (provided this is programmed in system data). If no disconnect timing is programmed, the outside party will control disconnect. 3. This feature is provided on a per-tenant basis. 4. The following call conditions, which cannot be completed, can be routed to intercept: a.) vacant level, b.) unassigned telephone number. 5. Only one common message can be provided for the different intercept conditions. 6. There is no method by which to exempt individual DID, CCSA, and TIE Trunks from intercept. 7. A station dials the LEAST COST ROUTING [L-5] access code and then an outside number. If that outside number is not listed in LEAST COST ROUTING [L-5] tables (Outgoing Routing Patterns, OPR), the call will be routed to an intercept announcement. 8. If a different message is required for each of the three intercept conditions, three trunks or three announcement machines must be provided. When encountering a Restricted Route: 9. This service feature is valid when station to outgoing trunk connection is restricted. 10. This feature is applied equally to all trunk routes in the system. It cannot be denied to some routes and available to other routes. 11. This service is valid when a call is redirected to an OG trunk via CALL FORWARDING-OUTSIDE [C-28]. The announcement will be heard when the calling station is also a restricted station. 12. This service is not valid for TRUNK-TO-TRUNK CONNECTION [T-10] when the called station has set CALL FORWARDING - OUTSIDE [C-28] via DID or TIE Trunk. 13. This service is not valid for outgoing calls that do not go out when all trunks or senders are busy. When encountering all trunks busy: 14. This service feature is valid for outgoing station-to-trunk or tandem trunk-to-trunk connections.
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NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 147 Call Forwarding-Intercept / Announcement C-25 Service Conditions (cont’d) 15. Automatic OUTGOING TRUNK QUEUING [O-2], OFF-HOOK QUEUING [O-7] and ROUTE ADVANCE [R-6] are mutually exclusive with this feature. These features take priority over OUTGOING TRUNK BUSY - ANNOUNCEMENT [O-21]. 16. ANNOUNCEMENT SERVICE is provided to FCCS nodes that have no announcement trunk using the trunk in the remote node. 17. When CALL FORWARDING - INTERCEPT/ANNOUNCEMENT [C-25] or CALL FORWARDING - INTERCEPT / ANNOUNCEMENT - ATTENDANT [C-75] is used in an FCCS network, the additional data shown below is required. a.) the logical route number should be applied to the physical route that is provided the service. b.) the restriction of route-to-route connection between FCCS nodes should be released. 18. When using the FCCS network, CALL FORWARDING-INTERCEPT / ANNOUNCEMENT [C-25] or CALL FORWARDING - INTERCEPT / ANNOUNCEMENT-ATTENDANT [C-75] is not provided for the incoming call using AUTOMATED ATTENDANT [A-82], DIRECT-IN TERMINATION [D-7], or REMOTE ACCESS TO SYSTEM [R-2]. 19. When using the FCCS network, the call forwarding for an incoming call routed to a dead level or an unused number has priority over the announcement service for the incoming call. Interactions 1. Each route connected to an announcement machine is also an EQP. The same route can be assigned as different EQP’s. However, it is best to separate EQP functions by route. 2. 8TLT, 16 COT, or 4DAT card may be used.
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NEAX2400 IMX Business Features and Specifications Page 148NDA-24221, Issue 3 C-26 Call Forwarding - Override C-26 Call Forwarding - Override General Description This feature allows a target user (Station A) to call the station (Station B) which has set CALL FORWARDING - ALL CALLS [C-5] to it. If the called station (Station B) has set the CALL FORWARDING - BUSY LINE [C-2] to the calling station (Station A), the calling station (Station A) hears busy tone and can activate CALL BACK [C-1], EXECUTIVE RIGHT-OF-WAY [E-1], or CALL WAITING - ORIGINATING [C-31]. Operating Procedure Station A presses EXECUTIVE RIGHT-OF-WAY [E-1] or CALL WAITING [C-31] after hearing busy tone. Service Conditions 1. This service feature is allowed to all stations in the NEAX2400 IMX, except the ATTENDANT CONSOLE [A-3]. 2. Any station that has set CALL FORWARDING - ALL CALLS [C-5] can activate any feature, if the station is allowed the feature via CLASS OF SERVICE [C-15]. 3. When Station A (D term) calls Station B (Dterm), or if Station A places an incoming call into hold condition and calls Station B, each Dterm LCD displays as shown below: TRANSFER 4501 4501 Station A (4567) Indicates Station B has been set Call Forwarding - All Calls to Station A. Transferred Station TRANSFER 4501 4567 Station B (4501) Indicates Station B has been set Call Forwarding - All Calls to Station A. Transferring Station Transferred Station
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NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 149 Call Waiting - Answer - DtermC-27D C-27D Call Waiting - Answer - Dterm General Description This service feature allows a Dterm user to answer a CAMPED-ON [A-1] or CALL WAITING [C-12, 31] call while putting an existing call on HOLD [C-6], by pressing the ANSWER key. Operating Procedure CAMP-ON [A-1] or CALL WAITING [C-12, 31] to a busy Dterm is activated: 1. The user hears Camp-On Indication Tone or Call Waiting Tone during a call in progress; the LCD of the Dterm displays: Trunk/Telephone Number Trunk/Telephone Number 2. The user presses ANSWER key and is connected to the waiting call. 3. To return to the original call, the D term user re-presses ANSWER key. Service Conditions 1. Service conditions are essentially the same as those of CALL WAITING - TERMINATING [C-12] for ordinary telephone sets. 2. Pressing RECALL will disconnect the party presently engaged in conversation. Interactions 1. This feature is allowed whenever the destination telephone is engaged in any state other than: a.) engaged in a 3-way connection, b.) a Privacy feature is activated, c.) connected to a route programmed to have Line/Trunk, Privacy, CDN 44:PRV, d.) listening to a tone (dial tone, reorder tone, service set tone, busy tone, ringback tone). 2. CALL WAITING-ANSWER-D term is operated by pressing the ANSWER key located on the Dterm instrument. This feature is used for ATTENDANT CAMP-ON [A-1] and CALL WAITING- ORIGINATING [C-31]. 3. Periodic Call Waiting Tones will not operate for ATTENDANT CAMP-ON WITH TONE INDICATION [A-1].CAMP ON XXXXXX (Time Display) C WAIT XXXXXX (Time Display)
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NEAX2400 IMX Business Features and Specifications Page 150NDA-24221, Issue 3 C-28 Call Forwarding - All Calls - Outside C-28 Call Forwarding - All Calls - Outside General Description This feature allows a call, which originates from a station or trunk and is destined for a station, to be routed to another station outside the NEAX2400 IMX via the appropriate trunk line. This feature can also be activated from a Dterm multi-line. Operating Procedure To set CALL FORWARDING - ALL CALLS - OUTSIDE: 1. Lift the handset; receive dial tone. 2. Dial the CALL FORWARDING - ALL CALLS - OUTSIDE access code (same as CALL FORWARDING - ALL CALLS [C-5]); receive special dial tone. 3. Dial the desired target telephone number (or Speed Calling access code and abbreviated code). If the ATTENDANT CONSOLE [A-3] is setting this feature, dial the access code, tenant number, originating telephone number, and then the desired outside number; receive service set tone. To cancel CALL FORWARDING - ALL CALLS - OUTSIDE: 1. Lift the handset; receive dial tone. 2. Dial the CALL FORWARDING - ALL CALLS - OUTSIDE cancel code, (same as CALL FORWARDING - ALL CALLS [C-5] cancel code); receive service set tone. To set CALL FORWARDING - ALL CALLS - OUTSIDE from a multi-line Dterm: 1. Press the multi-line feature key to be used for CALL FORWARDING - ALL CALLS - OUTSIDE. 2. Lift the handset or press the SPEAKER key; receive dial tone. 3. Press CALL FORWARDING - ALL CALLS - OUTSIDE feature key; receive special dial tone. 4. Dial the desired target telephone number (or Speed Calling access code and abbreviated code); receive service set tone. The LED will light. The LCD displays: 5. Replace the handset or press the SPEAKER key. To monitor CALL FORWARDING - ALL CALLS - OUTSIDE from a multi-line Dterm: 1. Press the multi-line appearance, then press the CALL FORWARDING - ALL CALLS FORWARD feature key. The LCD displays: Outside Number* Note:*A dialed abbreviated number is transferred into the forwarding number, and the first eight digits are displayed, even if a maximum of 24 digits can be stored. FORWARD SET (Time Display) FORWARD XXXXXXXX (Time Display)