NEC Neax 2400 Imx Business Features And Specifications
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NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 351 Multiple Call Forwarding - Don’t Answer M-25 Service Conditions (cont’d) b.) The Attendant Console key that lights when a call is forwarded to the console depends on the forwarding status of the originally called station (except in case c). The following table shows the key that will light (e.g., if the forwarding status of the originally called station is CALL FORWARDING - BUSY LINE [C-2], and the call is from a station, then the BUSY key will light). c.) If the call is forwarded by CALL FORWARDING - DONT ANSWER [C-3] at any point in a forward sequence, the NANS key on the Attendant Console will light, even if the call status of the originally called station is CALL FORWARDING - ALL CALLS or CALL FORWARDING - BUSY LINE. 7. Forwarding to a D term: a.) The calling D terms display will show the number of the called station on the left, and the number of the station being rung on the right. The display on the ringing Dterm will show the number of the originally called station on the left, and the number of the calling station on the right. b.) The forwarding status of the originally called station is shown on the far left of each D terms display: FDB for CALL FORWARDING - BUSY LINE or FDA for CALL FORWARDING - ALL CALLS. 8. UCD Groups: a.) If the destination of a CALL FORWARDING - DONT ANSWER [C-3] is a UCD group control station, the call will be forwarded into the UCD group. b.) If the destination of a CALL FORWARDING - BUSY LINE [C-2] or a CALL FORWARDING - ALL CALLS [C-5] forward is a UCD group control station, the call will be forwarded into the UCD group. 9. Hunting: a.) If the final destination station of a MULTIPLE CALL FORWARDING-DON’T ANSWER is a controlling station in a STATION HUNTING-TERMINAL [S-9] or a member station of a STATION HUNTING-CIRCULAR [S-7], then hunting will take place if that destination station is busy. 10. An Applications Floppy Disk is needed to permit the CALL FORWARDING-DON’T ANSWER [C-3] call to be transferred up to five times by CALL FORWARDING-ALL CALLS [C-5] and CALL FORWARDING-BUSY LINE [C-2]. 11. For the FCCS network, assign ASYDN SYS1, index 69, b7=1 (MULTIPLE CALL FORWARDING- DON’T ANSWER is in service). 12. The OAI monitor number and the ACD pilot number cannot be assigned as the Call Forwarding target telephone number. Interactions 1. If access codes for CALL FORWARDING-BUSY LINE [C-2] and CALL FORWARDING-DON’T ANSWER [C-3] are the same, only one key needs to be assigned in AKYD or ADSL, and only one access code needs to be assigned in ASPA. Forwarding Status Of Originally Called Station Call Forward -All CallsCall Forward -BusyCall Forward -Don’t Answer Call From Station ATND BUSY NANS Call From TrunkDepends on trunk class BUSY NANS
NEAX2400 IMX Business Features and Specifications Page 352NDA-24221, Issue 3 M-25 Multiple Call Forwarding - Don’t Answer Interactions (cont’d) 2. Any UCD station is allowed to activate CALL FORWARDING-DON’T ANSWER [C-3]. When this station sets CALL FORWARDING-DON’T ANSWER [C-3], calls directed to this station through UCD hunting or directly-dialed will ring and then follow the destination of the CALL FORWARDING-DON’T ANSWER [C-3]. 3. CALL FORWARDING-DON’T ANSWER [C-3] to an Attendant Console will not operate when the system is in Night mode. If ATTENDANT NIGHT TRANSFER [A-19] is provided, the call is forwarded to the night transfer station. 4. If the CALL FORWARDING-DON’T ANSWER [C-3] target station is a D term with DO NOT DISTURB [D-21D] activated, call forwarding is not activated. The forwarding station will ring beyond the timer set in ASYD, System Data 1, Index 139. 5. When the CALL FORWARDING-DON’T ANSWER [C-3] feature is set from Station A to Station B, if Station A is idle and Station B is busy, Station A will ring beyond the timer set in ASYD, System Data 1, Index 139. 6. When a call is call forwarded, the destination station is recorded for STATION MESSAGE DETAIL RECORDING [S-10].
NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 353 Message Center Interface M-26 M-26 Message Center Interface General Description This feature provides an interface to an external CPU for Message Center information when a specific UCD [U-1] group or ATTENDANT CONSOLE [A-3] is called. This interface allows external control of Call Indicator Lamp (Note) indications on equipped NEAX2400 IMX stations. This feature also provides a socket interface (LAN interface) for connection to an external LAN. Note:Call Indicator Lamp on Dterm Series E is used as the Message Waiting Lamp. This feature also provides a socket interface (LAN interface) for connection to an external LAN. Operating Procedure The MESSAGE CENTER INTERFACE (MCI) can provide one of two modes of operation. These modes are described as Feature 1 and Feature 2. The functions of each feature are as follows: Feature 1: 1. Incoming call information is sent to the MCI when an Attendant answers. 2. Control of Call Indicator Lamp based on data from the external CPU. Feature 2: 1. Incoming call information is sent to the MCI when a UCD station is called. 2. Dual Call Forwarding service is possible. 3. Control of Call Indicator Lamp based on data from the external CPU. Note:Feature 2 is not available when a hot line call terminates to a UCD station. Feature 1 1. When the Attendant answers a call, the NEAX2400 IMX transmits a call handling record to the MCI. The external CPU, based on the received data, will display a profile of the station/trunk being handled by the Attendant on the CRT. 2. Call Indicator Lamp control is based on data from the external CPU. Through the external CPU terminal, when information is registered, the Host/CPU system forwards Call Indicator Lamp control data according to the Call Indicator Lamp On/Off control information sent. 3. The NEAX2400 IMX, upon receiving this control data from the MCI, will extinguish or illuminate the Call Indicator Lamp, depending on the subscriber displayed on the Attendants monitor/display. 4. The called station will be able to receive a message from the Attendant by dialing “0”, or a computer terminal by entering an identification number. 5. The external CPU, upon receiving retrieved message information, will transmit a data record requesting the NEAX2400 IMX to extinguish the Call Indicator Lamp of the corresponding station. Feature 2 1. This provides an interface to a Voice Mail System, or a Message Center Computer that is capable of sending Call Indicator Lamp control data to the NEAX2400 IMX. 2. To perform the data transfer to the external CPU, a station/trunk is connected to a designated UCD [U-1] group. The stations of the UCD [U-1] group are connected to the Voice Mail System/Message Center System in order to collect call connection status of Call Indicator Lamp control information. The block diagram of this concept follows on the next page. 3. The NEAX2400 IMX, upon receiving this control data from the MCI, extinguishes or illuminates the Call Indicator Lamp depending upon the information displayed on the Attendants monitor/display. 4. The called station will be able to receive a message by dialing “0”, or by a computer terminal by entering his/her identification number.
NEAX2400 IMX Business Features and Specifications Page 354NDA-24221, Issue 3 M-26 Message Center Interface Operating Procedure (cont’d) 5. The external CPU, upon receiving retrieved message information, will transmit a data record requesting the NEAX2400 IMX to extinguish the Call Indicator Lamp of the corresponding station. Service Conditions 1. The call type is sent to the external CPU via the MCI interface, this call record will pertain to the following services: ATTENDANT CAMP-ON [A-1] AUTOMATIC RECALL [A-8] CALL FORWARDING - DONT ANSWER [C-3] CALL FORWARDING - BUSY LINE [C-2] CALL FORWARDING - ALL CALLS [C-5] Call returned from Hold CALL TRANSFER - ALL CALLS (Note)[C-11] CENTRALIZED ATTENDANT SERVICE (CAS) [C-20] DIAL ACCESS TO ATTENDANT [D-2] DID to the Specific UCD Group DIT to the Specific UCD Group Intercept Call to the Attendant INTER-POSITION TRANSFER [I-5] LDN call OFF-HOOK ALARM [O-6] Recall Recall from a Series Call Series Call Re-Entry Tandem Transferring/Hold Entry Note:Available for interoffice station transfer calls only. 2. The NEAX2400 IMX MESSAGE CENTER INTERFACE [M-26] can control the display of a Dterm for Message Indication; MW in a Message Center application. 3. If an ATTENDANT CONSOLE [A-3] calls a UCD [U-1] group directly, for Feature 2, the NEAX2400 IMX will not generate a call record to the MCI. VOICE MAIL SYSTEM ANALOG STATION LINE MESSAGE CENTER MESSAGE CENTER COMPUTER UCD MESSAGE CENTER INTERFACE NEAX2400 IMX UCD MESSAGE CENTER INTERFACE NEAX2400 IMX
NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 355 Message Center Interface M-26 Service Conditions (cont’d) 4. If the Host/CPU malfunctions and stops collecting call records, the NEAX2400 IMX can store up to 16 call records. If the maximum of 16 call records is stored and a 17th is generated, the system will write over the oldest stored record, thus giving the stack the most recently generated call records. 5. MCI data will not be output when a hotline station is terminated to a station that is forwarded to a Voice Mail System. 6. It can be determined on a UCD group basis whether to send the incoming call information of the call terminating to a station in the UCD group to the message center CPU. When OVERFLOW - UCD [O-7] is activated, the MCI operation of the overflow UCD group is followed. 7. When the calling party number is received via the C.O. line/ISDN line/CCIS line, the number is sent to the MCI. The calling number is output to the additional MCI text format. 8. When activating this feature via the FCCS network, the station number type (Physical Station Number or telephone number) to be output for MCI IMX format may be designated in system data. 9. When activating this feature via the FCCS network, a maximum of 2 Messages Centers per node are available. SOCKET Interface (LAN interface) Conditions: 1. LAN interface and IOC interface cannot be used concurrently for MCI. 2. The socket interface will be used for transfer data to and from the Message Center connected to the LAN. 3. After the link has been released, it will always be the client which presents a link establishment request. 4. The MCI messages which are transferred via the LAN interface is IMX format messages only. 5. Multiple nodes within an FCCS network can accommodate the Message Center (MC). 6. When activating this feature via the FCCS network, a maximum of 32 nodes can be assigned as the remote node. Stations accommodated in remote node are controlled by the Message Waiting Lamp (MWL) by the MC. FCCS Link Group AGroup B Node C Node A Node B Node D MC #1 MC #2 MC #1 MC #2
NEAX2400 IMX Business Features and Specifications Page 356NDA-24221, Issue 3 M-26 Message Center Interface Interactions 1. In case a Message Center exists on each side of the FCCS network and CCIS network: a.) Message data will be transmitted to the MC on the side of the CCIS network (in the figure below, MC#1), provided that a call from any of the FCCS network nodes (in the figure, node A/B/C) terminates to an ATTCON/UCD station of the non-FCCS node (in the figure, node D). b.) Message data will be transmitted to the MC on the side of the FCCS network (in the figure below, MC#2), provided that a call from the non-FCCS node (in the figure, node D) terminates to the ATTCON/UCD station of any of the FCCS network nodes (in the figure, node A, B, C). 2. In case a Message Center is shared by both CCIS and FCCS networks: a.) Message data will be transmitted to the shared MC (in the figure below, assumed to be connected to the FCCS node A), given that a call from the CCIS node (in the figure, node D) terminates to the ATTCON/UCD station of any of the FCCS network nodes (in the figure, node A, B, C). Node B Node DNode A Node C CCISFCCS FCCSFCCS MC #2 MC #1 MC: Message Center
NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 357 Message Center Interface M-26 Interactions (cont’d) b.) The shared Message Center also can let the Message Waiting Lamps for both FCCS and non- FCCS (CCIS) network stations go ON and OFF to inform the telephone user of the message arrival. 3. In case the Message Center exists only on the side of CCIS network: a.) Message data will be transmitted to the offered MC (in the figure below, assumed to be connected to node D), given that a call from any of the FCCS network nodes (in the figure, node A/B/C) terminates to an ATTCON/UCD station of the CCIS node (in the figure, node D). b.) The MC, though provided outside the FCCS network, can also control the Message Waiting Lamp for each station on the FCCS service link, as well as ON/OFF indication of the lamps for stations on the CCIS link. Node B Node DNode A Node C CCIS FCCS FCCS FCCS MC MC: Message Center Node B Node DNode A Node C CCISFCCS FCCSFCCS MC MC: Message Center
NEAX2400 IMX Business Features and Specifications Page 358NDA-24221, Issue 3 M-26 Message Center Interface Interactions (cont’d) 4. In case the Message Center exists only on the side of FCCS network: a.) Message data will be transmitted to the offered MC (in the figure below, assumed to be connected to node A), given that a call from the CCIS node (in the figure, node D) terminates to the ATTCON/UCD station of any of the FCCS network nodes (in the figure, node A, B, C). b.) The MC, though provided only inside the FCCS network, can also control the Message Waiting Lamp for each station on the CCIS link, as well as ON/OFF indication of the lamps for stations within the FCCS link. Node B Node DNode A Node C CCISFCCS FCCS FCCS MC MC: Message Center
NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 359 Message Waiting Lamp Setting - Station M-30 M-30 Message Waiting Lamp Setting - Station General Description This feature allows a station to set/cancel a Message Waiting indication or lamp. Any single line telephone or Dterm can set/cancel Message Waiting indication to any single line telephone equipped with a 90v neon lamp, or a Dterm. Note:Call Indicator Lamp on Dterm Series E is used as the Message Waiting Lamp. Operating Procedure For example: Station 200: Users station Station 201: Message Agent* Note:A Message Agent is a preassigned station allowed to set/cancel a Message Waiting indication. 1. Station 200 sets Call Forwarding to Station 201. 2. An incoming call to Station 200 is call forwarded to Station 201. 3. Station 201 receives a message from the calling party. 4. Station 201 hangs up. 5. Station 201 sets the Message Waiting indication for Station 200. (Procedure 1) 6. Station 200 sees the Message Waiting indication. 7. Station 200 calls Station 201. 8. Station 200 receives the message from Station 201. 9. The call is terminated. 10. Station 201 cancels the Message Waiting indication for Station 200. (Procedure 2) Procedure 1: To set a Message Waiting Indication from a single line telephone: 1. Lift the handset; receive dial tone. 2. Dial the Message Waiting Set access code (up to 3 digits); receive special dial tone. 3. Dial the desired telephone number; receive service set tone. 4. Message Waiting indication is set. To set a Message Waiting Indication from a Dterm or MY Line: 1. Lift the handset or press the SPEAKER key; receive dial tone. 2. Press the Message Waiting Set line/feature key; receive special dial tone. 3. Dial the desired telephone number; the LCD displays: Service set tone is heard. 4. Message Waiting indication is set. Procedure 2: To cancel a Message Waiting Indication from a single line telephone: 1. Lift the handset; receive dial tone. 2. Dial the Message Waiting Cancel access code (up to 3 digits); receive special dial tone. 3. Dial the desired telephone number; receive service set tone. 4. Message Waiting indication is cancelled.MW SET
NEAX2400 IMX Business Features and Specifications Page 360NDA-24221, Issue 3 M-30 Message Waiting Lamp Setting - Station Operating Procedure (cont’d) To cancel a Message Waiting Indication from a Dterm or MY Line: 1. Lift the handset or press the SPEAKER key; receive dial tone. 2. Press the Message Waiting Cancel line/feature key, receive special dial tone. 3. Dial the desired telephone number; the LCD displays, and service set tone is heard.: 4. Message Waiting indication is cancelled. Service Conditions 1. Any number of Dterm stations within the system can be assigned to activate this feature. 2. Any attempt to set Message Waiting to a station that already has a Message Waiting indication will receive busy tone. 3. Each station can cancel the Message Waiting indication. 4. This feature can be restricted by CLASS OF SERVICE - INDIVIDUAL [C-15]. 5. Message Waiting for one station of the network can be controlled from the ATTENDANT CONSOLE [A- 3] and any other station at the same time. 6. The Message Waiting indication on a station appears as follows: Type of Station SetCondition Single line telephone with MWL Dterm Series without displayMessage Waiting Lamp is ON D term Series with displayDisplay shows: MW CANCEL (Time Display) MW (Time Display)