NEC Neax 2400 Imx Business Features And Specifications

							NEAX2400 IMX Business Features and Specifications
NDA-24221, Issue 3
Page 11
Attendant Override A-7
A-7 Attendant Override
General Description
This feature permits an Attendant to enter a busy trunk connection within the NEAX2400 IMX, via the Attendant
Console [A-3]. Upon activation, a warning tone will be heard by the connected parties, after which they will be
connected with the Attendant in a three-way bridge.
Operating Procedure
1. Press the TKSL key. 
2. Dial the desired trunk route (2 or 3 digits) and the identification numbers (3 digits).
3. Upon receiving busy tone, press the Busy Verification (BV) key.
4. A two-burst tone is sent to the connected parties.
5. The Attendant can now monitor or join the connection.
6. Press the RELEASE key to disengage.
Service Conditions
1. This feature may be utilized during trunk-to-trunk calls (COT, FX, WATS, CCSA, TIE Lines).
2. This feature cannot be activated when the connected station/trunk is:
a.) dialing
b.) connected to a three-way connection.
c.) when a PRIVACY [P-14D, P-15D] feature is activated.
d.) connected to a route programmed for Line/Trunk, Privacy, CDN 44:PRV.
e.) listening to a tone (Dial, Reorder, Service Set, Busy, Ringback).
f.) protected by DATA LINE SECURITY [D-12].
g.) being connected to an Attendant loop.
h.) activating any conflicting feature, such as:
BUSY VERIFICATION  [B-3]
BOSS- SECRETARY OVERRIDE [B-5]
CALL HOLD [C-6, C-6D]
CALL TRANSFER  [C-10, C-11, C-11D]
CALL WAITING - TERMINATING [C-12]
CONSULTATION HOLD - ALL CALLS  [C-17, C-17D]
DATA LINE SECURITY  [D-12]
DATA PRIVACY ON DEMAND  [D-17]
DIAL ACCESS TO ATTENDANT [D-2, D-71]
EXECUTIVE RIGHT-OF-WAY  [E-1, E-1D]
EXCLUSIVE HOLD - D
term[E-4D]
NON-EXCLUSIVE HOLD - Dterm[N-7D]
OFF-HOOK QUEUING  [O-7]
OUTGOING TRUNK QUEUING  [O-2, O-2D]
PRIVACY - D
term [P-14D]
PRIVACY RELEASE  [P-18]
THREE-WAY CALLING  [T-2, T-2D]
VOICE CALL [V-2]
In each of the above instances, the Attendant will receive reorder tone.
3. ATTENDANT OVERRIDE and ATTENDANT LOCKOUT [A-5] are mutually exclusive features. 
						

							NEAX2400 IMX Business Features and Specifications
Page 12NDA-24221, Issue 3
A-7 Attendant Override
Service Conditions (cont’d)
4. Each tone burst is 0.08 seconds in duration and is used to alert both parties that the Attendant is overriding
the conversation.
5. This feature can be denied on DICTATION [D-3] and PAGING [P-1] connections by assigned ARTD
data.
6. It is possible, via System Data, to completely disable the sending of warning tone during an ATTENDANT
OVERRIDE connection. Normally the two burst Warning Tone is sent when the ATTENDANT
OVERRIDE connection is initiated and then is repeated approximately every 15 seconds. The initial tone
burst is also disabled. If the trunk is connected to a D
term, the display is as follows:
After 5 seconds, the display returns to the normal Conference display, CONF. 
7. ATTENDANT OVERRIDE is temporarily denied and reorder tone heard if any of the following features
are active:
a.) EXECUTIVE RIGHT-OF-WAY [E-1]: If the called trunk is connected to a line on which
EXECUTIVE RIGHT-OF-WAY is being used.
b.) Trunk Restriction: If the called tie trunk was routed to reorder tone as a result of trunk restriction.
c.) SPECIAL DIAL TONE [S-2]: If the called trunk is on hold.
d.) ATTENDANT CAMP-ON WITH TONE INDICATION [A-1]: If the called trunk is camped-on
to a busy station.
e.) SERIAL CALL [S-15]: ATTENDANT OVERRIDE is denied to the parties held on the console.
f.) ATTENDANT INTERACTION: During the normal operation of PBX features, situations may
arise whereby a trunk may be connected to an ATTENDANT CONSOLE [A-3]. While the trunk
is connected to the ATTENDANT CONSOLE [A-3] or is in queue at an ATTENDANT
CONSOLE [A-3], the Attendant at the Console or an Attendant at any other Console (when
multiple consoles are provided) is not allowed to bridge on the connection. The trunk must be
connected to a station in a talking mode in order for the ATTENDANT OVERRIDE feature to
function.
8. The ATTENDANT CONSOLE cannot specify a trunk accommodated in a different node in the FCCS
network.
Interactions
1. With ATTENDANT OVERRIDE, the following trunk types may be verified (busy or idle status):
a.) One-way incoming trunks
b.) One-way outgoing trunks
c.) Bothway trunk
2. Trunks in a station-to-trunk connection or TRUNK-TO-TRUNK CONNECTION [T-10] can be verified
when busy. 
3. ATTENDANT LOCKOUT [A-5]: The Attendant is prevented from overriding a busy trunk which is
connected to a loop held at the Attendant Console. Since the lockout feature applies only to calls held on
an Attendant Console loop, ATTENDANT OVERRIDE of those trunks will be denied and the Attendant
will hear reorder tone.
4. CALL FORWARDING - ALL CALLS [C-5], BUSY [C-2] or DON’T ANSWER [C-3]: If an Attendant
attempts to busy verify an idle or busy station line that has activated the Call Forwarding feature, busy
verification of the destination station will occur. If an Attendant attempts to busy verify an idle or busy
station which is call forwarded to the Attendant Console, ATTENDANT OVERRIDE will not be allowed. OPE BV
                     (Time Display) 
						

							NEAX2400 IMX Business Features and Specifications
NDA-24221, Issue 3
Page 13
Attendant Override A-7
Interactions (cont’d)
5. DICTATION ACCESS [D-3]: ATTENDANT OVERRIDE will be denied towards the Dictation Access
trunks.
6. PAGING ACCESS [P-1]: ATTENDANT OVERRIDE is denied to the Paging Access trunks.
7. DATA PRIVACY - CCIS [D-67] [D-68]: To prevent interruption of data transmission, the Attendant
cannot override a trunk connected to a busy station line when the user activates this feature. 
						

							NEAX2400 IMX Business Features and Specifications
Page 14NDA-24221, Issue 3
A-8 Automatic Recall
A-8 Automatic Recall
General Description
This feature works as a timed reminder. When a call handled by the Attendant remains on hold, camped-on, or
ringing unanswered for a fixed interval, the Attendant is automatically alerted.
Operating Procedure
No manual operation is required.
Service Conditions
1. AUTOMATIC RECALL [A-8] timing is preset in System Data at 30 seconds. See VARIABLE TIMING
PARAMETERS [V-1] for other selectable timing choices.
2. If the Attendant reenters a held or camped-on trunk, timing is reset when the trunk is returned to the
previous condition.
3. The Attendant Console buzzer will sound to signal Recall, provided no calls are being processed, in
addition to the standard visual indication for incoming calls.
4. This feature is denied on INCOMING CENTRAL OFFICE CALL TO TIE LINE CONNECTION [I-3].
5. When an Attendant answers AUTOMATIC RECALL, either the dialed number or the calling telephone/
trunk number can be displayed (on System Data basis).
6. The indication on the ATTENDANT CONSOLE [A-3] follows DIGITAL DISPLAY - STATION [D-5].
When the dialed number (destination) is displayed, the display is as follows:
Tenant Number: Blank Space 
Trunk Route Restriction Class: Blank Space
Telephone Number: Dialed Number (Last Digits)
Interactions
1. This feature is available on calls extended to a branch PBX via a CENTRALIZED ATTENDANT
SERVICE [C-20] (CAS) position.
2. System Data 2, Index 6, Bit 7. On a per-tenant basis, allow this Bit for CALL FORWARD - DON’T
ANSWER [C-2] via the Attendant Console. During this operation, the call will ring at the called station
for the time interval set in System Data 1, Index 141 (ASYD 145 must be longer than 141). The call is then
forwarded and rings at the forwarded station for the time interval set in Index 145. If the call is still not
answered, it will be recalled to the Attendant Console via the AUTOMATIC RECALL feature.
3. System Data 1, Index 70, Bit 0 (Called Number Display). This Bit does not affect the display on the
Attendant Console for recalled calls. It is used for DIDs that have call forwarded to the Attendant or if the
Attendant reenters the loop on an extended call before AUTOMATIC RECALL has taken place.
4. When a trunk call recalls back to the Attendant Console, the destination telephone number will display,
and the SOURCE (SRC) LED will be lit. By pressing the SRC key, the display will change to the
originating route and trunk number. By pressing the DEST key, the display will change to the destination
station.
5. The station will continue to ring even as the call recalls to the Attendant Console. If the station should
answer at the same time the Attendant answers the recalling call, a three-way conversation will take place
(if conferencing is allowed and a conference card is programmed and installed). The Attendant can press
the SRC, DEST, or TALK keys to achieve the desired conversation or press the RELEASE key to get out
of the conversation. 
						

							NEAX2400 IMX Business Features and Specifications
NDA-24221, Issue 3
Page 15
Automatic Recall - DtermA-8D
A-8D Automatic Recall - Dterm
General Description
This feature works as a timed reminder. When a Dterm handled call remains on hold (EXCLUSIVE HOLD [E-4D]
or NON-EXCLUSIVE HOLD [N-7D]) or during an unattended transfer for a variable, programmable period of
time, the D
term is automatically alerted.
Operating Procedure
No manual operation is required.
Service Conditions
1. AUTOMATIC RECALL - Dterm timing is default in System Data at 30 seconds. See VARIABLE
TIMING PARAMETERS [V-1] for other selectable timing choices.
2. If the D
term reenters a held or transferred call, timing is reset when the call is returned to a RECALL
position.
3. When a held call returns to the D
term, a continuous ring of 0.5 seconds ON, 0.5 seconds OFF, and an LED
flashing at 240 IPM occurs until the call is retrieved. The upper LCD goes blank during recall. The signal
occurs whether the D
term is on-hook or off-hook.
4. When an unattended transfer returns to the originator of the transfer, the D
term will ring normally for 30
seconds (VARIABLE TIMING PARAMETERS [V-1]), if the release signal is not provided from the
distant end. The LCD displays:
Transferred Transferring
Station Station/Trunk
Note:When the telephone number of the transferred/transferring station exceeds 8 digits, the last 8 digits are displayed.
However, a maximum of 16 digits transferring telephone number can be displayed on the middle line of LCD
depending on the System Data.
5. When a Dterm holds a call by NON-EXCLUSIVE HOLD [N-7D] during a THREE-WAY CALL [T-2D],
the AUTOMATIC RECALL - Dterm feature cannot be activated. RECALL    XXXX
   
XXXX
   (Time Display) 
						

							NEAX2400 IMX Business Features and Specifications
Page 16NDA-24221, Issue 3
A-15 Announcement Service
A-15 Announcement Service
General Description
This feature allows a user to hear a prearranged announcement when the user dials a predetermined access code.
Operating Procedure
1. Lift the handset; receive dial tone. 
2. Dial the announcement trunk access code.
3. Listen to the message from the announcement machine.
Service Conditions
1. This feature requires one of the following hardware alternatives: 
a.) Central Office Trunk (COT) or 2W E&M trunk (TLT) and an announcement machine.
b.) Digital Announcement Trunk (DAT).
2. The following connections are available:
a.) multi connection: many users or tie line trunks can connect to one announcement trunk at the
same time.
b.) single connection: at any given time, only one station/trunk can connect to one announcement
trunk.
3. This feature is also available for tie line trunk access to announcement trunk.
4. This connection can be continuous until a user hangs up or it can be disconnected after 30 seconds. This
function can be selected on a per announcement trunk basis.
5. Before connection to the announcement machine is made, the system can be programmed to send ringback
tone.
6. When this feature is activated from a tie line, an answer supervision signal will be sent to the far end PBX.
7. ANNOUNCEMENT SERVICE can be provided for a maximum of 127 trunks, which include the
announcement trunks for CALL FORWARDING - INTERCEPT/ANNOUNCEMENT [C-25]. 
8. This feature is available from the Attendant Console. The Attendant dials the announcement trunk access
code and listens to a message from the announcement machine.
9. ANNOUNCEMENT SERVICE is provided to FCCS nodes that have no announcement trunk in the
remote node.
Interactions
1. Each route connected to an announcement machine is also an EQP. The same route can be assigned as
different EQP’s. However, it is best to separate EQP functions by route.
2. 8TLT, 16 COT, or 4DAT cards may be used. 
						

							NEAX2400 IMX Business Features and Specifications
NDA-24221, Issue 3
Page 17
Alternate Routing A-16
A-16 Alternate Routing
General Description
This feature automatically routes outgoing on or off-net calls over alternate facilities when the first-choice trunk
group is busy. The user selects the first-choice route by dialing the corresponding access code, and the equipment
then routes the call through alternate trunk groups only if the first is busy. The NEAX2400 IMX will also add or
delete digits, when necessary, to complete the call to the desired station.
Operating Procedure
No manual operation is required.
Service Conditions
1. No indication is provided to a user as to whether the call is routed over first-choice or subsequent choice
facilities.
2. STATION MESSAGE DETAIL RECORDING [S-10] may be used in conjunction with this feature.
3. The same route can be included in two or more alternative groups.
4. The total number of routes that can be included in a single route advance group is 15.
5. The total number of routes that can be contained in the system is 255.
6. The same route can be included in two or more alternative groups.
7. The maximum number of trunks to be included in a route is 255.
8. ALTERNATE ROUTING [A-16] occurs only when the dialed code accesses the first-choice trunk group
in the ALTERNATE ROUTING list.
9. The outgoing call to the trunk belonging to the different node in the FCCS network is available. For more
detailed information, see the NEAX2400 IMX Fusion Network System Manual.
Interactions
1. ALTERNATE ROUTING may be affected by TOLL RESTRICTION -3/6 DIGIT [T-7]. For example,
two routes of WATS provide the same service but for two separate Route Restriction Classes. Stations of
one RSC will be allowed to advance to the second WATS route while the other RSC will not.
2. If LEAST-COST ROUTING [L-5] is used, ALTERNATE ROUTING is not used. However, they may be
made available in the same system.
3. ALTERNATE ROUTING provides for no digit translation, therefore, only routes of the same type may
be used. Keep this in mind when coordinating Route Advance groups consisting of DDD and FX routes. 
						

							NEAX2400 IMX Business Features and Specifications
Page 18NDA-24221, Issue 3
A-17 Audible Indication Control
A-17 Audible Indication Control
General Description
This feature allows the Attendant to adjust the audible indications provided to the ATTENDANT CONSOLE [A-3].
Operating Procedure
The Attendant Console is equipped with a volume control that can raise or lower the internal speaker level. The
volume control is located on the left side of the Attendant Console. The audible indication may also be turned off
when required.
Service Conditions
Each Attendant Console can adjust the audible indications to the ambient noise level, or completely disable this
feature where necessary. 
						

							NEAX2400 IMX Business Features and Specifications
NDA-24221, Issue 3
Page 19
Account Code A-18
A-18 Account Code
General Description
This feature is an adjunct to STATION MESSAGE DETAIL RECORDING [S-10], which provides a user with the
capability to enter a cost-accounting or client-billing code (up to 10 digits) into the system before dialing a long
distance number.
Operating Procedure
To enter an ACCOUNT CODE: 
1. Lift the handset; receive dial tone.
2. Dial the feature access code; receive service set tone.
3. Dial the ACCOUNT CODE (up to 10 digits).
4. Receive dial tone and dial the called number.
Note:Feature access code - Access code for ACCOUNT CODE entry will be a maximum of 3 digits.
To enter an ACCOUNT CODE after an AUTHORIZATION CODE [A-20]:
1. Lift the handset; receive dial tone.
2. Dial the feature access code for AUTHORIZATION CODE and receive service set tone.
3. Dial the AUTHORIZATION CODE (up to 10 digits) and receive second service set tone.
4. Dial the ACCOUNT CODE and receive dial tone.
5. Dial the called number.
Service Conditions
1. The maximum number of digits for an ACCOUNT CODE is 10. There is no limitation to the number of
account codes used per system.
Note:Service set tone after the feature access code can be eliminated by System Data. System Data is common for
ACCOUNT CODE, AUTHORIZATION CODE [A-20] and FORCED ACCOUNT CODE [F-7].
2. A user can enter an ACCOUNT CODE of fewer digits than the maximum length defined and indicate the
end of entry by pressing the # key.
3. The user may decide if ACCOUNT CODE follows the AUTHORIZATION CODE (per tenant basis).
4. ACCOUNT CODE dialing is also effective while in CONSULTATION HOLD [C-17]. A special dial tone
is received after entering the ACCOUNT CODE.
5. Stations are assigned this feature via Class of Service.
6. ACCOUNT CODES can be output in the SMDR record for calls handled with OUTGOING TRUNK
QUEUING [O-2] and OFF-HOOK QUEUING [O-7].
Interactions
1. If FORCED ACCOUNT CODES [F-7] are used, ACCOUNT CODES, by definition, are not.
2. ACCOUNT CODE is also effective while in CONSULTATION HOLD [C-17]. A special dial tone is
received after the ACCOUNT CODE.
3. When using this feature on a single-line telephone or D
term, the user can use the SPEED CALLING-
SYSTEM, GROUP, INDIVIDUAL or SPEED CALLING-ONE TOUCH (Dterm) to complete the call.
4. ACCOUNT CODES cannot be entered by a station upon answering an incoming trunk call. The
ACCOUNT CODE can be entered by the Attendant Console before extending the call to a station. 
						

							NEAX2400 IMX Business Features and Specifications
Page 20NDA-24221, Issue 3
A-18 Account Code
Interactions (cont’d)
5. The access code for ACCOUNT CODES is restricted to a maximum of three digits.
6. STATION MESSAGE DETAIL RECORDING [S-10] Split Billing (System Data Option): On transferred
calls, or incoming calls via the Attendant Console, the ACCOUNT CODE will be recorded in all the call
records.
7. When OUTGOING TRUNK QUEUING [O-2] is initiated, the ACCOUNT CODE will be recorded when
the call is completed.
8. When a D
term user initiates the LAST NUMBER DIALED [L-6D] feature, the ACCOUNT CODE will be
recorded, if previously dialed.