NEC Neax 2400 Imx Business Features And Specifications

							NEAX2400 IMX Business Features and Specifications
NDA-24221, Issue 3
Page 71
Brokerage Hotline - Outside B-12
Service Conditions (cont’d)
15. The station, the Attendant Console / Desk Console (operator call), and the trunk can be a destination for
Hotline.
16. When Call Forwarding - All Calls/Busy Line/Don’t Answer service has been set to the called station, these
features are available for the call to the station.
17. When a calling party encounters a busy station, the call may bridge into the connection, depending on the
data assigned by the ASYD command. 
						

							NEAX2400 IMX Business Features and Specifications
Page 72NDA-24221, Issue 3
B-17 Blind Transfer To Attendant
B-17 Blind Transfer To Attendant
General Description
This feature allows a station to transfer a held call (station or trunk) to the Attendant Console and hang up without
having to wait for the Attendant to answer.
Operating Procedure
1. While connected to another party (station or trunk), the user presses switch hook or TRANSFER key;
receives special dial tone.
2. User dials the access code for operator; receives ringback tone while the call terminates to the Attendant
at RECALL key. The transferred party hears MUSIC ON HOLD [M-7]. 
3. User can either: 
a.) Hang up before the Attendant answers, and call will be connected to the Attendant when the
Attendant answers.
Note:The call will terminate at the Attendants INCOMING CALL IDENTIFICATION (ICI) key depending on the call class
(LDN, FX, WATS, CCSA, TIE, ATND) of the party being transferred. Peg count will be incremented by one, according
to the call class.) The transferred party hears ringback tone.
b.) Wait for the Attendant to answer and then hang up after announcing that a call is being
transferred. 
Note:When this method is used, the call is identified at the Attendants INCOMING CALL IDENTIFICATION (ICI) key as
RECALL key. Peg count for RECALL will be incremented by one.
Service Conditions
1. Reorder tone will be sent to the station if an attempt is made to transfer to an Attendant in night mode.
2. This feature is not available on a tenant basis.
3. If the Attendant does not answer the transferred call within the predetermined time set for Transfer Call
Recall, the transferring station will not be recalled.
4. This feature is allowed only when a station is engaged in a two party connection (station or trunk).
5. Reorder tone will be sent to the transfer originating station if that station is restricted from accessing the
Attendant.
6. Attendant peg count is incremented by one for the following:
a.) RECALL when the Attendant answers before the transferring station releases.
b.) LDN, FX, WATS, CCSA, TIE, or ATND when the Attendant answers after the transferring
station releases.
7. The NEAX2400 IMX will not set a priority queue for the call being transferred when the station
originating the transfer hangs up before the Attendant answers.
8. CALL TRANSFER - ATTENDANT [C-10] is restricted when this feature is activated.
9. This feature is allowed via System Data and service feature data assignment.
10. If a call is blind transferred to a station that has set CALL FORWARDING - DONT ANSWER [C-3] to
the Attendant, the following conditions will occur:
a.) if No Recall on Call Transfer is in service, the call will forward in a Dont Answer scenario. B-18
must be in-service.
b.) if Recall on Call Transfer is in service, the transferred call will recall to the transferring party.
11. This feature is available for stations in the FCCS network only. 
						

							NEAX2400 IMX Business Features and Specifications
NDA-24221, Issue 3
Page 73
Blind Transfer To Station B-18
B-18  Blind Transfer To Station
General Description
This feature allows two Class Marks to be assigned to stations, enabling services such as Voice Mail, announcement
machine, etc. depending on the Class Mark.
1. A Class Mark which allows No Answer timer to be extended when the Blind Transferred-to station does
not answer within the predetermined period of time interval.
2. A Class Mark which activates CALL FORWARDING - DONT ANSWER [C-3] set to the Blind
Transferred-to station when CALL FORWARDING - DONT ANSWER [C-3] is available.
Operating Procedure
To transfer a call in progress: 
1. While connected to another party (station or trunk), the user presses switch hook or TRANSFER key on
Dterm; receives special dial tone.
2. User dials the third station; receives ringback tone. If the user remains on the line, the transferred party
hears MUSIC ON HOLD [M-7].
3. At this point, the user can hang up before the third station answers; the transferred party hears ringback
tone.
Service Conditions
1. This feature is allowed only when a station is engaged in a two party connection (station or trunk).
2. Samples of connection patterns available under BLIND TRANSFER service are as follows:
a.) Station A blind-transfers incoming trunk/station to Station B.
b.) Station A blind-transfers incoming trunk/station call to the Attendant.
c.) Station A blind-transfers incoming trunk/station call to Station B, which has set CALL
FORWARDING-DON’T ANSWER to Station C (the call is forwarded to Station C).
d.) Station A blind-transfers incoming trunk/station call to Station B, which has set CALL
FORWARDING-DON’T ANSWER trunk (the call is forwarded to outside station).
3. The Class Mark that extends No Answer timer must be the same as the one used for BLIND TRANSFER
TO ATTENDANT [B-17]. This Class Mark is assigned to the transferring station.
4. Depending on System Data assignment, the following conditions occur when CALL FORWARDING -
DONT ANSWER feature is set on the Blind Transferred-to station:
a.) the transferring station is recalled.
b.) the transferred-to station rings continuously.
c.) the call is forwarded when the CALL FORWARDING - DONT ANSWER timer expires.
5. If the destination station for Blind Transfer has set CALL FORWARDING - DONT ANSWER [C-3] to
a station/trunk, Call Forwarding is activated when a predetermined No Answer timer expires.
6. This feature is available for stations in the FCCS network only. 
						

							NEAX2400 IMX Business Features and Specifications
Page 74NDA-24221, Issue 3
C-1 Call Back
C-1 Call Back
General Description
This feature provides the ability for a calling station that has dialed a busy station to dial a CALL BACK code. When
this has been done, the calling station will be rung as soon as the busy station becomes available, provided the calling
station is also idle.
Operating Procedure
To set CALL BACK: 
1. Dial the desired telephone number; receive busy tone.
2. Press switch hook for special dial tone.
3. Dial CALL BACK code; receive service set tone.
4. Hang up.
5. When desired station becomes idle, calling station will ring. Upon answering, the called station will be
rung.
To cancel CALL BACK: 
1. Lift the handset; receive dial tone.
2. Dial CALL BACK cancel code; receive service set tone.
Service Conditions
1. If CALL BACK is not answered within 30 seconds, ringing will stop and CALL BACK will be
automatically cancelled.
2. As with certain other CLASS OF SERVICE - INDIVIDUAL [C-15] features, CALL BACK may be
assigned via feature class.
3. CALL BACK to a busy station wont occur if that station is in the LINE LOCKOUT [L-3] mode.
4. There is no time limit for CALL BACK. Once activated, it will remain in status memory until completed
or manually cancelled.
5. A station cannot activate CALL BACK to more than one station at a time.
6. A station cannot use CALL BACK and OUTGOING TRUNK QUEUING [O-2] at the same time.
7. When the calling station is called back, STATION HUNTING [S-7, 8, 9] and CALL PICKUP [C-7]
programming will be ignored.
8. There is no limit to the number of stations that may access this feature simultaneously.
9. A delay timer can be set in system programming, on a system-wide basis. This allows a station, to which
CALL BACK has been set, to initiate another call within a predetermined time period after becoming idle,
before the CALL BACK feature is activated. The delay timer can be set in multiples of 2 seconds for up
to a maximum of 14 seconds.
10. CALL BACK service cannot be set when FCCS links are all busy.
11. CALL BACK service that has already been set is automatically cancelled when FCCS links are all busy
at the moment the target station becomes idle.
Interactions
1. OUTGOING TRUNK QUEUING [O-2] and CALL BACK cannot be accessed simultaneously.
2. ASYD - System Data 1, Index 139, No Answer Timer is also used for station-to-station call, DID, or TIE
Line call for CALL FORWARDING - DON’T ANSWER [C-3], and CALL HOLD [C-6]. 
						

							NEAX2400 IMX Business Features and Specifications
NDA-24221, Issue 3
Page 75
Call Back C-1
Interactions (cont’d)
3. CALL WAITING - ORIGINATE [C-31] automatic setting and CALL BACK are mutually exclusive.
4. CALL HOLD [C-6]: Activation of CALL BACK is not allowed if the calling or called station has a party
on CALL HOLD [C-6]. CALL BACK can be activated against a D
term that is holding a call or is being
held via EXCLUSIVE HOLD [E-4D] or NON-EXCLUSIVE HOLD [N-7D].
5. Call Back cannot be activated toward the Attendant Console.
6. When CALL FORWARDING - ALL CALLS [C-5] has been set from Station A to Station B, and Station
B is busy, the CALL BACK feature will be set against Station B.
7. CALL BACK [C-1] cannot be activated when using CONSULTATION HOLD [C-17].
8. CALL BACK [C-1] cannot be set when all FCCS links are busy.
9. When the FCCS links are all busy at the moment the target station becomes idle, CALL BACK [C-1] that
has already been set is automatically cancelled. 
						

							NEAX2400 IMX Business Features and Specifications
Page 76NDA-24221, Issue 3
C-1D Call Back - Dterm
C-1D Call Back - Dterm
General Description
This feature provides the ability for a Dterm, which has dialed a busy station, to press a CALL BACK key. When
this has been done, the calling station will be rung as soon as the busy station becomes available, provided that the
calling station is also free.
Operating Procedure
To set CALL BACK: 
1. Dial desired telephone number; receive busy tone.
2. Press the CALL BACK key; receive service set tone. LCD displays:
Called Station
3. Hang up.
4. When the desired station becomes idle, the calling station will ring. The LCD displays:
Called Station (Flashing) 
5. Upon answering, the called station will be rung.
6. Called D
terms LCD displays:
Calling Station
To cancel CALL BACK:
1. Lift the handset or press the SPEAKER key; receive dial tone.
2. Press the CALL BACK key; receive service set tone. Call Back is cancelled.
3. The LCD displays:
Service Conditions
1. If CALL BACK is not answered within 30 seconds, ringing will stop and CALL BACK will be
automatically cancelled.
2. CALL BACK may be assigned via CLASS OF SERVICE - INDIVIDUAL [C-15].CB SET
(Time Display)
XXXX
CB
(Time Display)
XXXX
CB
(Time Display)
XXXX
CB CANCEL
(Time Display) 
						

							NEAX2400 IMX Business Features and Specifications
NDA-24221, Issue 3
Page 77
Call Back - DtermC-1D
Service Conditions (cont’d)
3. CALL BACK to a busy station cannot be established if that station is in the LINE LOCKOUT [L-3] mode.
4. There is no time limit for CALL BACK. Once activated, it will remain in status memory until completed
or manually cancelled.
5. CALL BACK cannot be activated to more than one station at a time. (Calling party).
6. CALL BACK cannot be set by more than one station at a time. (Called party).
7. A station cannot use CALL BACK and OUTGOING TRUNK QUEUING [O-2] at the same time.
8. When the calling station is called back, STATION HUNTING [S-7, 8, 9] and CALL PICKUP [C-7]
programming will be ignored.
9. There is no limit to the number of stations that may access this feature simultaneously.
10. CALL BACK can only be activated from MY Line of a D
term.
11. CALL BACK cannot be established to a busy station when the station is engaged in any of the following:
ATTENDANT CAMP-ON WITH TONE INDICATION [A-1]
CALL HOLD [C-6, C-6D]
OFF-HOOK QUEUING [O-7]
OUTGOING TRUNK QUEUING [O-2, O-2D]
12. A delay timer can be set in system programming, on a system-wide basis. This allows a station to which
CALL BACK has been set to initiate another call within a predetermined time period after becoming idle,
before the CALL BACK feature is activated. The delay timer can be set in multiples of 2 seconds, up to a
maximum of 14 seconds.
13. CALL BACK service cannot be set when FCCS links are all busy.
14. CALL BACK service that has already been set is automatically cancelled when FCCS links are all busy
at the moment the target station becomes idle. 
						

							NEAX2400 IMX Business Features and Specifications
Page 78NDA-24221, Issue 3
C-2 Call Forwarding - Busy Line
C-2 Call Forwarding - Busy Line
General Description
This feature permits a call to a busy station to be immediately forwarded to a predesignated station or to the
ATTENDANT CONSOLE [A-3].
If a called station is in a STATION HUNTING [S-7, 8, 9] Group and forwards calls to another Hunt Group, it can
be determined through System Data that the calling party has been directed either to the called parties Hunt Group
or to the terminating parties Hunt Group when all of the forwarded stations are busy.
Operating Procedure
To set CALL FORWARDING - BUSY LINE from an individual station: 
1. Lift the handset, receive dial tone.
2. Dial the specific CALL FORWARDING - BUSY LINE access code; receive special dial tone. 
3. Dial the desired target telephone number; receive service set tone.
To cancel CALL FORWARDING - BUSY LINE from an individual station:
1. Lift the handset, receive dial tone. 
2. Dial the specific CALL FORWARDING - BUSY LINE cancel code; receive service set tone.
To set CALL FORWARDING - BUSY LINE from the ATTENDANT CONSOLE [A-3]:
1. Press an idle loop key.
2. Dial the specific CALL FORWARDING - BUSY LINE access code; receive special dial tone.
3. Dial the TENANT SERVICE [T-12] number (2/3 digits).
4. Dial the originating telephone number.
5. Dial the desired target telephone number; receive service set tone.
To cancel CALL FORWARDING - BUSY LINE from the ATTENDANT CONSOLE [A-3]:
1. Press an idle loop key.
2. Dial the specific CALL FORWARDING - BUSY LINE cancel code.
3. Dial the TENANT SERVICE [T-12] number (2/3 digits).
4. Dial the originating telephone number; receive service set tone.
Service Conditions
1. This feature may be set and cancelled by either the user or the Attendant.
2. CALL FORWARDING - BUSY LINE data remains in the data memory, even if the system is re-
initialized or in the event of a power failure, but it must be saved to HD.
3. Stations are assigned this feature according to CLASS OF SERVICE [C-15] programming in system data.
4. Registration memories for CALL FORWARDING - BUSY LINE and CALL FORWARDING - DONT
ANSWER [C-3] are common. Changing system data will enable separation of the two, permitting separate
access codes to be assigned.
5. CALL FORWARDING - BUSY LINE can be provided on a tenant or an individual station basis.
6. Call Forwarding on a tenant basis allows any incoming calls that encounter a busy condition to be
forwarded to a predetermined station or the ATTENDANT CONSOLE [A-3].
7. Individual CALL FORWARDING - BUSY LINE supersedes system basis call forwarding.
8. If all the stations in the terminating Hunt Group are busy, the calling party will hear busy tone and will not
return to the called parties Hunt Group. 
						

							NEAX2400 IMX Business Features and Specifications
NDA-24221, Issue 3
Page 79
Call Forwarding - Busy Line C-2
Service Conditions (cont’d)
9. When MULTIPLE CALL FORWARDING - BUSY LINE [M-24] service is activated, hunting will be
performed at the last destination of the forwarded call, even though the multiple jumped stations are in a
Hunt Group.
10. When the pilot station of a STATION HUNTING [S-7, 8, 9] Group activates CALL FORWARDING -
BUSY LINE to a station (not a member of a Hunt Group) and system parameters specify that call hunting
will be activated at the forwarded station, the NEAX2400 IMX will send busy tone if the forwarded station
is busy. If the system parameters specify hunting at the forwarding station, and the forwarded station is
busy, the call will hunt in the forwarding stations Hunt Group.
11. When a station CALL FORWARDS - ALL CALLS [C-5] to a pilot in a STATION HUNTING [S-7, 8, 9]
Group and the pilot activates CALL FORWARD - BUSY LINE to another station, if system parameters
define the call to hunt to the forwarded Hunt Group and all stations are busy, the calling party will hunt at
the called stations Hunt Group. If system parameters define the call to hunt to the forwarding Hunt Group
and all stations are busy, the calling party will then hunt to the forwarding stations Hunt Group.
12. If the called station is the pilot of a UCD [U-1] group and activates CALL FORWARDING - BUSY LINE,
the calling station will queue to the UCD [U-1] group and will not Call Forward.
13. If a calling station, ATTENDANT CONSOLE [A-3], or trunk receives a busy tone after being CALL
FORWARDED-BUSY and activates EXECUTIVE RIGHT-OF-WAY [E-1], CALL WAITING-
ORIGINATING [C-31], CALL WAITING-TERMINATING [C-12] or BUSY VERIFICATION [B-3],
these services will be activated to the calling station.
14. There is no limitation to the number of stations that can set CALL FORWARDING - BUSY LINE
simultaneously.
15. The operator answering a Call Forwarded call can identify the called telephone number on the
ATTENDANT CONSOLE [A-3] display.
16. When a user places a call to a busy station which has been set CALL FORWARDING-BUSY LINE [C-
2], the calling party can override the call forwarding feature, activating service features associated with
busy status such as CALL BACK [C-1], EXECUTIVE RIGHT-OF-WAY [E-1], STEP CALLS [S-13],
provided that the service feature class (SFC) of the calling party permits this feature. Otherwise, the call
is forwarded to a predetermined destination as usual.
Programming of this feature:
ASFC - DAY / NIGHT
TN: Tenant Number
SFI: 128 (Service selection for a busy station with Call Forwarding - Busy Line service)
SFC: Service Feature Class
RES: (Allowed)
17. The OAI monitor number and the ACD pilot number cannot be assigned as the Call Forwarding target
telephone number except when called from a station or a tie line trunk.
18. When a call terminates to a busy station setting CALL FORWARDING - BUSY LINE, depending on the
calling station service restriction class, it can be selected to make the station busy (not to activate CALL
FORWARDING - BUSY LINE) and to activate such services as ATTENDANT CAMP-ON [A-1], BUSY
VERIFICATION [B-3], CALL WAITING - TERMINATING [C-12], STEP CALL [S-13], etc.
19. This service is not available when the called party is the attendant console or monitoring station. However,
the service is available when these stations are designated as the transfer destination of CALL
FORWARDING - BUSY LINE service.
20. This service is available only when the called party is busy and has set CALL FORWARDING - BUSY
LINE. In case CALL FORWARDING - BUSY LINE is set as the second hop and after in the Multiple
Call Forwarding link, this service is not available. 
						

							NEAX2400 IMX Business Features and Specifications
Page 80NDA-24221, Issue 3
C-2 Call Forwarding - Busy Line
Service Conditions (cont’d)
21. This service is available in the following occasions:
a.) When the destination of the CALL FORWARDING - BUSY LINE service is the calling station.
b.) When the calling party is the attendant console or the night station, and the destination of the
CALL FORWARDING - BUSY LINE service is also the attendant console or the night station.
22. SPLIT CALL FORWARDING [S-99] is available only when the calling party is the station or the CCIS
line.
23. A telephone number must be set to the call forwarding destination.
24. This feature is not available for stations having a telephone number of seven digits or more.
25. A call can be forwarded to an Attendant Console in the remote node via FCCS link.
26. When a call is forwarded through FCCS link, the numbering plan of the originally called station must be
identical with that of the forwarded Attendant Console.
Interactions
1. If access codes for CALL FORWARDING-BUSY LINE and CALL FORWARDING-DON’T ANSWER
[C-3] are the same, only one key needs to be assigned in AKYD.
2. If a call is terminated, using ATTENDANT CAMP-ON [A-1], Station A has CALL FORWARDING-
BUSY LINE set to Station B, and Station B is both busy and a member of a STATION HUNTING [S-7,
8, 9] Group, the call will Camp-On at Station A and not hunt; ASYD - System Data 1, Index 69, Bit 5 = 0.
3. If CALL WAITING [C-12, 31], ATTENDANT CAMP-ON [A-1], and/or CALL BACK [C-1] is directed
toward Station A, Station A has CALL FORWARDING-BUSY LINE set to Station B, and Station B is
busy, and Station A will receive Call Waiting Tone; ASYD - System Data 1, Index 69, Bit 5 = 0.
4. A non-controlling UD station is allowed to activate CALL FORWARDING-BUSY LINE. When this
station sets CALL FORWARDING-BUSY LINE, only calls directly dialed to this station are forwarded.
5. If an Attendant attempts BUSY VERIFICATION [B-3] to Station A that has CALL FORWARDING-
BUSY LINE set to Station B and Station B is busy, BUSY VERIFICATION [B-3] is allowed at Station
A. If Station B has set CALL FORWARDING-BUSY LINE to the Attendant Console, BUSY
VERIFICATION [B-3] is allowed at Station A.
6. When using CALL FORWARDING-BUSY LINE, the activating station may be used to originate calls.
7. When a call is Call Forwarded, the destination station is recorded for STATION MESSAGE DETAIL
RECORDING [S-10].
8. STATION-TO-STATION CALLING [S-11] must be provided.
9. A calling station, Attendant Console, or trunk can successfully activate EXECUTIVE RIGHT-OF-WAY
[E-1], CALL WAITING-ORIGINATING [C-31], CALL WAITING-TERMINATING [C-12], or BUSY
VERIFICATION [B-3] after having been Call Forwarded and having received busy tone. (A trunk cannot
activate EXECUTIVE RIGHT-OF-WAY [E-1] or BUSY VERIFICATION [B-3]); ASYD - System Data
1, Index 69 = 1, Bit 5 = 1.
TKNode ANode B
FCCS LinkStation A has been set
Call Forwarding service to
Attendant Console B
Attendant
Console B