NEC Neax 2400 Imx Business Features And Specifications
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NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 121 Call Transfer - All Calls C-11 Interactions (cont’d) 13.(Series 7400 software enhancement) The Camp-on by Station is not available when the target station uses PRIVACY RELEASE [P-18]. (Note) Note:The operating station hears busy tone when the destination is in the above condition. 14.(Series 7400 software enhancement) When the Camp-on by Station is set by automatic operation and the destination station is the UCD group member, BLIND TRANSFER TO BUSY UCD takes priority over the Camp-on by Station feature if it is available.
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NEAX2400 IMX Business Features and Specifications Page 122NDA-24221, Issue 3 C-11D Call Transfer - All Calls - Dterm C-11D Call Transfer - All Calls - Dterm General Description This feature permits a Dterm user to transfer incoming or outgoing calls without Attendant assistance. (Series 7400 software enhancement) The Dterm user can set Camp-on function to the busy destination while transferring an incoming call (Camp-on by Station). With this feature, the trunk party is called back directly as the destination becomes idle. Operating Procedure To transfer a call in progress: 1. While connected with the first party, press the TRANSFER key; receive special dial tone. 2. Dial the third party; receive ringback tone. 3. At this point, the user can either wait and announce the call or hang up before the transfer is completed. The LCD display for an announced transfer will be: Transferred Party The LCD for an unannounced transfer will be: Transferring Party Transferred Party Note:When the telephone number of the transferring/transferred station exceeds 8 digits, the last 8 digits are displayed. However, a maximum of 16 digit transferred telephone numbers can be displayed on the middle line of the LCD, depending on system data. (Series 7400 software enhancement) To set the Camp-on by Station function to the busy station: Manual Operation 1. While connected with the first party, press the TRANSFER key; receive special dial tone. The calling trunk party hears music on hold. The D term LCD of the mediate party (operating station) displays: 2. Dial the third party, and the third party is busy; receive busy tone. The LCD of the operating station displays: The extension number of the third party TRANSFER XXXX (Time Display) TRANSFER XXXX XXXX (Time Display) TRANSFER (Time Display) BUSY XXXX (Time Display)
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NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 123 Call Transfer - All Calls - DtermC-11D Operating Procedure (cont’d) 3. Method of operation: a.) When the access code is used, press the FLASH key; receive special dial tone and no indication on the LCD display, then dial the access code of CALL BACK; receive service set tone. b.) When the feature key/soft key is used, press the CALL BACK key; receive service set tone. The LCD of the operating station displays as mentioned above in the way of using the access code. 4. Replace the handset. The station to be set Camp-on by Station (destination) hears Warning Tone. The LCD of the operating station displays: The calling trunk party hears ringback tone. The LCD of the target party displays: 5. The target station starts to ring when the target station lifts the handset. The LCD of the target party displays: 6. The target station (called party) can call back to the trunk party directly by answering the ringing. The LCD of the target party displays: ELAPSED TIME for the communication Automatic Operation 1. While connected with the first party, press the switch hook; receive special dial tone. The calling trunk party hears music on hold. The LCD of the operating station displays: CAMP SET (Time Display) (Time Display) CAMP (TRK) (Time Display) (TRK): Trunk kind or the calling number CAMP (TRK) (Time Display) (TRK): Trunk kind or the calling number XX:XX (TRK) (Time Display) (TRK): Trunk kind or the calling number TRANSFER (Time Display)
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NEAX2400 IMX Business Features and Specifications Page 124NDA-24221, Issue 3 C-11D Call Transfer - All Calls - Dterm Operating Procedure (cont’d) 2. Dial the third party, and the third party is busy; receive busy tone. The LCD of the operating station displays: The extension number of the third party 3. Replace the handset. The station to be set Camp-on by Station hears Warning Tone. The LCD of the operating party displays: The LCD display is changed after the trunk receives ringback tone: The LCD display of the target party: The trunk party hears ringback tone. 4. When the target station becomes available, the target station starts to ring. The LCD of the target party displays: 5. The target station can call back to the trunk party directly as the station answers the ringing. The LCD of the target party displays: ELAPSED TIME for the communication (Series 7400 software enhancement) To answer the Camp-on by Station call from the busy station: 1. After receiving Warning Tone, the third party can answer the call by pressing the ANSWER key. The original call connected by the third station is placed on hold.BUSY XXXX (Time Display) CAMP SET (Time Display) (Time Display) CAMP (TRK) (Time Display) (TRK): Trunk kind or the calling number CAMP (TRK) (Time Display) (TRK): Trunk kind or the calling number XX:XX (TRK) (Time Display) (TRK): Trunk kind or the calling number
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NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 125 Call Transfer - All Calls - DtermC-11D Service Conditions 1. The station performing the CALL TRANSFER - ALL CALLS can disconnect before the called party answers. If the called station does not answer within the predetermined time, ringing signal is returned to the transferring station. See VARIABLE TIMING PARAMETERS [V-1] for other selectable timing choices. 2. In the case of outgoing calls (no answer supervision), this feature may be activated only after 18 seconds have elapsed since the last digit dialed. 3. Outgoing calls with answer supervision may be transferred immediately after call is answered (no time delay). 4. The THREE-WAY CALLING [T-2] feature can comprise not more than three parties on one connection. The three parties connected can be as follows: a.) three stations b.) two stations and one trunk c.) one station and two trunks. 5. The maximum number of simultaneous THREE-WAY CALLING [T-2] connections per system is dependent on the quantity of CFT-function circuits equipped (traffic engineered). CFT function is included in the INT and TSW-INT card. 6. When transferring a call from a station (second party) to another station or trunk (third party), the control station can transfer the call during ringing. When the control station goes on-hook, the station on hold is connected to the third partys connection and hears ringback tone. A variable timer is set when the controlling station goes on-hook. If the timer times out before the third party answers, the control station is rung back. 7. When transferring a call from a trunk (second party) to a station (third party), the control station can transfer the call during ringing. If the control station goes on-hook, during the ringing state, the trunk (second party) is connected to the third partys line and hears ringback tone. A variable timer is set when the controlling station goes on-hook. If the timer times out before the third party answers, the control station is rung back. 8. Reorder tone is returned to the user when the following actions occur: a.) The users line is restricted by outward or miscellaneous trunk restrictions by the Class Of Service. b.) The user dials the number of an unequipped line or termination is restricted (route restrictions). c.) The user dials an invalid first digit. 9. When transferring a call from a station or trunk (second party) to another station (third party), the control station can hang-up during ringing. If the third party’s line is busy, the control station will be rung back right away and if the third party does not answer the phone in time (30 seconds), the control station will be rung back after the time expires. In the case of transferring the call from a loop start DIT trunk, if the third party does not answer before the time goes up, the trunk will be disconnected. 10. (Series 7400 software enhancement) The Camp-on by Station cannot be set to the station via CCIS. 11. (Series 7400 software enhancement) The Camp-on by Station is available when the destination station is in the two-party connection except in the following cases: a.) When the transferred station is connected with the Attendant Console. b.) When the transferred station answers another Camp-on call with the ANSWER key. c.) When the transferred station is in Consultation Hold. d.) When the station is the D term in Exclusive Hold. e.) When the transferred station is set Fixed connection - Nailed Down Connection. 12. (Series 7400 software enhancement) Only one Camp-on per station is allowed.
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NEAX2400 IMX Business Features and Specifications Page 126NDA-24221, Issue 3 C-11D Call Transfer - All Calls - Dterm Service Conditions (cont’d) 13.(Series 7400 software enhancement) The Camp-on by Station is restricted when the target station is in the three-party connection. 14. (Series 7400 software enhancement) The Camp-on by Station is not available for the target station in LINE LOCKOUT [L-3] condition. 15. (Series 7400 software enhancement) The Camp-on by Station is not available in the following cases: a.) When the transferred station is dialing the number. b.) When a call is terminating to the transferred station (the station is ringing). c.) When the transferred station hears busy tone or reorder tone. d.) When the transferred station hears special dial tone. 16. (Series 7400 software enhancement) The stations allowed to set the Camp-on by Station (operating station) are Dterms and analog stations. 17. (Series 7400 software enhancement) The station to be set the Camp-on by Station (transferred station) is analog, Dterm station and ISDN terminal. 18. (Series 7400 software enhancement) When the Camp-on by Station is set to the Dterm: a.) The ANSWER key of the D term lights when Warning Tone is received. b.) At the station to be set the Camp-on by Station, the LCD displays the service set indication (CAMP) and the trunk kind or the calling number if the Caller ID notification is received. 19. (Series 7400 software enhancement) This service is set by manual operation (see Operating Procedure) because the service becomes effective when the operating station is released from the connection: a.) When the operating station is not released within the predetermined time period after receiving service set tone, the service which has been set will be ineffective. And the operating user hears busy tone. b.) When the transferred destination station becomes available before the transferring station is released from the connection after the service was set (after the operating user hears service set tone), the trunk incoming call is connected with the destination station after the operating station (mediate party) replaces the handset. c.) When the transferred destination station becomes LINE LOCKOUT condition or the destination becomes make busy before the transferring station is released from the connection after the service was set (after the operating user hears service set tone), the called station (mediate party) is recalled even though the station is disconnected. 20. (Series 7400 software enhancement) The following are the conditions when the destination station does not answer within the time period of No Answer timer: a.) When the No Answer timer expires, the operating station is called back. b.) When the No Answer timer expires, call management is decided by the system data (recall to the operating station or CALL FORWARDING - DON’T ANSWER activation). 21. (Series 7400 software enhancement) The service conditions for Warning Tone are as follows: a.) The destination station receives the tone used in CALL WAITING service when Camp-on by Station has been set. b.) The number of times that the tone is sent is decided on a system basis. 22. A call can be transferred to a station in the remote node via FCCS link. 23. (Series 7400 software enhancement) The Camp-on by Station can be set to the station in the self-office or the self-node in the FCCS network.
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NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 127 Call Transfer - All Calls - DtermC-11D Interactions 1. This feature is denied whenever the transferring station is engaged in any state other than a simple two- party connection. 2. See TRUNK-TO-TRUNK CONNECTION [T-10] for additional programming if the call is to be transferred off network. 3. If a station is in an established THREE-WAY CALLING [T-2] connection, that station cannot activate any features. If a station switch hook flashes to activate a feature, the flash is ignored and the three-way connection remains established. 4. Features that cannot be activated if a party is involved in a CONSULTATION HOLD [C-17, 17D] or in an established THREE-WAY CONFERENCE [T-2] connection are: ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] ATTENDANT OVERRIDE [A-7] BOSS-SECRETARY OVERRIDE - D term[B-5D] BUSY VERIFICATION [B-3] CALL BACK [C-1] CALL FORWARDING (Activate or Cancel) [C-2, 3, 5] CALL PICKUP-DIRECT [C-30] CALL WAITING - TERMINATING [C-12] EXECUTIVE RIGHT-OF-WAY [E-1, E-1D] MESSAGE REMINDER [M-19D] OUTGOING TRUNK QUEUING (Cancel) [O-2] SPEED CALLING-STATION (Entry) [S-21] TRUNK ANSWER FROM ANY STATION (TAS) [T-8] 5. Upon establishing a CONSULTATION HOLD [C-17, 17D] connection and dialing a third party, if the user receives busy or reorder tone instead of ringback tone, the user flashes once to disconnect the tone and reconnect the second party. 6. Upon establishing a CONSULTATION HOLD [C-17, 17D] connection and dialing a MISCELLANEOUS TRUNK ACCESS [M-2] code, if no dial tone is heard (after the trunk is seized), if a mistake is made in dialing, or if an intercept announcement or a permanent tone is heard, the user must go on-hook and wait for ringback tone. 7. The user, who establishes CONSULTATION HOLD [C-17, 17D], will be reconnected to the party in soft hold when the third party disconnects. 8. A call transfer to a station with CALL FORWARDING [C-2, 3, 5] set will forward according to the conditions of the feature set. 9. A call transfer to a station in a STATION HUNTING [S-7, 8, 9] group will hunt according to the conditions of the STATION HUNTING [S-7, 8, 9] group. 10. A call transfer to a D term that has DO NOT DISTURB [D-21D] set will receive reorder tone. 11. A call transfer call may be answered by CALL PICKUP-GROUP/DIRECT [C-7, 30]. 12. The TRANSFER key is used in place of the switch hook. 13. (Series 7400 software enhancement) The Camp-on by Station is not available when the DO NOT DISTURB - Dterm [D-11D] has been set to the target station. (Note) 14.(Series 7400 software enhancement) The Camp-on by Station is not available when the target station uses the PRIVACY RELEASE [P-18]. (Note) Note:The operating station hears busy tone when the destination is in the above condition. 15.(Series 7400 software enhancement) When the Camp-on by Station is set by automatic operation and the destination station is the UCD group member, BLIND TRANSFER TO BUSY UCD takes priority over the Camp-on by Station feature if it is available.
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NEAX2400 IMX Business Features and Specifications Page 128NDA-24221, Issue 3 C-12 Call Waiting - Terminating C-12 Call Waiting - Terminating General Description This feature enables a busy station to receive a second incoming call. A Camp-On Indication Tone is sent to the busy station, the user can use a switch hook flash to answer the second call. A switch hook flash may be used to alternate between the two calls. Operating Procedure To activate CALL WAITING - TERMINATING from a station: 1. Dial the desired telephone number. 2. If the called station is busy, CALL WAITING - TERMINATING is automatically set; the calling station receives Call Waiting ringback tone. Call Waiting Tone (1 beep) is sent to the busy station. To activate CALL WAITING - TERMINATING on a Direct-In trunk call: 1. The NEAX2400 IMX receives the called telephone number. 2. If the called station is busy, CALL WAITING - TERMINATING is automatically set; the calling party receives Call Waiting ringback tone. Call Waiting Tone (2 beeps) is sent to the busy station. To answer a CALL WAITING - TERMINATING call: 1. Call Waiting Tone is heard during the call in progress. 2. A switch hook flash or pressing the ANSWER key on the D term will hold the existing call. 3. CALL WAITING - TERMINATING call is automatically connected. 4. Another switch hook flash or pressing the ANSWER key on the D term will return to the original call and hold the second call. OR 5. Call Waiting Tone is heard during the call in progress. 6. The called station hangs up; priority ringing is sent. Priority ringing = 0.4 sec. ON 0.2 sec. OFF 0.8 sec. ON 0.2 sec. OFF 0.4 sec. ON 0.4 sec. OFF Lift the handset to answer. Service Conditions 1. Call Waiting Tone is one beep for a station call and two beeps for a trunk call. A beep is 200 milliseconds ON/OFF. 2. Periodic Call Waiting Tone can be eliminated by System Data programming on a per-tenant basis. 3. CALL WAITING - TERMINATING must be allowed in the call originators CLASS OF SERVICE - INDIVIDUAL [C-15] programming to be activated. 4. There is no limit to the number of stations that can receive this feature simultaneously. 5. CALL WAITING - TERMINATING is denied when the called station is connected to the ATTENDANT CONSOLE [A-3]. 6. CALL WAITING - TERMINATING can be set only when the called station is busy on a two-party call with another station or trunk. 7. Call Waiting ringback tone changes to normal ringback tone for the calling party when the called station goes on-hook. 8. CALL WAITING - TERMINATING cannot be activated while in the CONSULTATION HOLD [C-17] mode.
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NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 129 Call Waiting - Terminating C-12 Service Conditions (cont’d) 9. CALL WAITING - TERMINATING cannot be used in conjunction with DIAL ACCESS TO ATTENDANT [D-2]. 10. CALL WAITING - TERMINATING cannot be activated if the target station has accessed, entered, or is engaged in any of the following features or modes: ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] ATTENDANT OVERRIDE [A-7] BOSS - SECRETARY OVERRIDE - D term[B-5D] BUSY VERIFICATION [B-3] CALL BACK [C-1] CALL HOLD [C-6, C-6D] CALL TRANSFER [C-10, C-11, C-11D] CALL WAITING - ORIGINATING [C-31] CONSULTATION HOLD - ALL CALLS [C-17, C-17D] DATA LINE SECURITY [D-12] DATA PRIVACY ON DEMAND [D-17] DIAL ACCESS TO ATTENDANT [D-2] EXCLUSIVE HOLD - D term[E-4D] EXECUTIVE RIGHT-OF-WAY [E-1] LINE LOCKOUT [L-3] NON - EXCLUSIVE HOLD - D term[N-7D] OUTGOING TRUNK QUEUING [O-2, O-2D] PRIVACY - D term[P-14D] PRIVACY RELEASE [P-18] THREE-WAY CALLING [T-2, T-2D] VOICE CALL - D term[V-2D] 11. The following service features take precedence over CALL WAITING - TERMINATING: CALL FORWARDING - ALL CALLS [C-5] CALL FORWARDING - BUSY LINE [C-3] STATION HUNTING - CIRCULAR [S-7] STATION HUNTING - SECRETARIAL [S-8] STATION HUNTING - TERMINAL [S-9] Interactions 1. This feature is allowed whenever the destination telephone set is in any state other than: a.) Engaged in three-way connection, b.) A PRIVACY feature is activated, c.) Connected to a route programmed to have Line/Trunk, Privacy, CDN 44:PRV, d.) Listening to a tone (dial tone, reorder tone, service set tone, busy tone, ringback tone). e.) Connected to the Attendant Console. 2. To answer a CALL WAITING-TERMINATING call, System Data 2, Index 1, Bits 0 & 1, CONSULTATION HOLD [C-17]; assign data “11” to allow CONSULTATION HOLD. 3. To answer a CALL WAITING - TERMINATING call from a D term, press the ANSWER key. The answering party can alternate between the calls by pressing the ANSWER key. 4. Enabling ATTENDANT LOOP RELEASE [A-6] (System Data 2, Index 6, Bit 7), a call Camped-On to a station via the Attendant Console will wait at that station for the time set in Index 145. When the preset time has elapsed, the call will return to the Attendant Console.
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NEAX2400 IMX Business Features and Specifications Page 130NDA-24221, Issue 3 C-12 Call Waiting - Terminating Interactions (cont’d) 5. If ATTENDANT LOOP RELEASE [A-6] is not provided and CALL FORWARDING - DON’T ANSWER [C-3] via the Attendant Console is provided, a call extended to a station via the Attendant Console will wait at the station for the time set in Index 141 and will then be forwarded to the destination station for the time set in Index 145. Index 145 is the total time before recall. When that time expires, the call will return to the Attendant Console. 6. When CALL FORWARDING [C-2, 3, 5] is in effect, the forwarding operation occurs before CALL WAITING-TERMINATING is allowed, unless the CALL FORWARDING - OVERRIDE [C-26] feature is applicable. If CALL FORWARDING-OVERRIDE [C-26] is used, the call will wait. After a call has been forwarded, the call may wait at the new station if CALL WAITING-TERMINATING is allowed. 7. BUSY VERIFICATION [B-3]: This feature is denied to a station that is in a CALL WAITING- TERMINATING state. 8. EXECUTIVE RIGHT-OF-WAY [E-1]: This feature is denied to a two-party connection that is in a CALL WAITING-TERMINATING state. 9. STATION HUNTING [S-7, 8, 9]: This feature takes precedence over CALL WAITING- TERMINATING. 10. LINE LOCKOUT [L-3]: CALL WAITING-TERMINATING is not allowed to a station in LINE LOCKOUT [L-3] 11. OUTGOING TRUNK QUEUING [O-2]: CALL WAITING-TERMINATING is not allowed on any station involved in THREE-WAY CALLING [T-2].