NEC Neax 2400 Imx Business Features And Specifications
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NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 191 Calling Party Number - C-157 C-157 Calling Party Number - Name Assignment and Display General Description This feature allows a user to assign the desired name for the calling number, which is provided by Central Office, CCIS or ISDN feature, using the MAT command. The assigned name is displayed on the LCD of the Dterm and the Desk Console. Operating Procedure No manual operation is required. Service Conditions 1. When the calling number is not received, the assigned name cannot be displayed. 2. The calling number for this feature is assigned to the parameter CID of ACID command. When only the first part of the calling number is assigned to the CID, the corresponding name is applied to any calling number that begins with the assigned number. For example, when “1471” is assigned to the CID, the calling name assigned for the number is applied to any calling number that begins with 1471, such as 1471- 12-3456 or 1-471-234-5678. 3. The following numbers cannot be assigned to the parameter CID of ACID command: a.) The first part of the already assigned number, b.) The number whose first part is the same as the already assigned number For example, when “123” is already assigned to the CID, such as number as “1”, “12”, and “1234” cannot be assigned. 4. When a calling number is sent via CCIS line, this feature is available for the first 16 digits only. 5. The name display is available only when a call directly terminates to a D term from the trunk received the calling number. For example, the assigned name is not displayed for the transferred call. However, in this case, the assigned name appears after the transferring party (an Attendant Console or a station) is disconnected. 6. If forwarding a call via CALL FORWARDING - BUSY LINE [C-2]/DON’T ANSWER [C-3]/ALL CALLS [C-5], the assigned name can be displayed only when the destination station is a D term. 7. The assigned name cannot be displayed on the Attendant Console. Displaying the assigned name on Desk Console is available. 8. The assigned name cannot be output to the SMDR expanded area. 9. A maximum of 10,000 names for calling numbers can be assigned in a system. However, this amount varies depending on the data capacity of CALL BLOCK [C-150] or the data memory capacity of the system. 10. This feature has priority over the current Caller ID service. 11. The display for OAI service has priority over the display for this service.
NEAX2400 IMX Business Features and Specifications Page 192NDA-24221, Issue 3 C-157 Calling Party Number - Name Assignment and Display Service Conditions (cont’d) 12. The Display patterns are shown below: 13. Characters of 8-bit ASCII can be displayed for this feature. 14. When the feature key which assigned FKY = 113 via AKYD is pressed, the display pattern on the LCD (assigned by the ASYD command) changes according to the following conditions: When My Line is Prime Line, Call ID Change Display Key is effective while terminating or in conversation. When My Line is not Prime Line, Call ID Change Display Key is effective while in conversation. However, display pattern returns to the original setting when answering, holding, or transferring the call. 15. When the received numbers of a calling number and characters of the assigned name exceed the display field, whether to put them close to the right or left may be chosen by system data. At this time an asterisk (*) is indicated on the exceeded digit position. 16. The displayed number and characters flash when a call terminates and lights steadily during conversation. 17. To display the Caller ID information on the D term to which the called line is assigned as a sub line, the following hardware is required. Circuit Card NameRemarks 16ELCH 16ELCJ PA - D A I A Display Pattern 1 (System Data 1, Index 390, b0=0, b1=0) 8-digit Calling Number 24-digit Assigned name Display Pattern 2 (System Data 1, Index 390, b0=0, b1=1) Type of Call, Sub-address 24-digit Assigned name Display Pattern 3 (System Data 1, Index 390, b0=1, b1=0) 8-digit Assigned Name 24-digit Calling Number Display Pattern 4 (System Data 1, Index 390, b0=1, b1=1) Type of Call, Sub-address 24-digit Calling Number
NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 193 Calling Party Number - Name Assignment and Display C-157 Service Conditions (cont’d) 18. The trunk mentioned below is available as for analog COT: 19. When this feature is activated via FCCS, the same data should be set to all nodes. Circuit Card NameRemarks PA - 8 C O T B J
NEAX2400 IMX Business Features and Specifications Page 194NDA-24221, Issue 3 C-160 Call Trace C-160 Call Trace General Description This feature enables the output of System Message [26-R], that gives information on a malicious call (kind of call, number of calling terminal, etc.) originated from a station/trunk. The feature is made available when an access code is dialed or the “Call Trace” key is pressed by the called user. Note:For details on the System Message [26-R], see the NEAX2400 IMX System Operations and Maintenance Manual. Operating Procedure Dialing Access Code To output the System Message for an abandoned call: 1. After call termination, the calling party abandons the call. 2. The called party lifts the handset. 3. The called party dials the access code. 4. Information on the abandoned call is output as System Message [26-R]. To output the System Message after the release of a call: 1. After call termination, the called party answers the call. 2. After speech, the called party releases the call. 3. The called party lifts the handset. 4. The called party dials the access code. 5. Information on the malicious call is output as System Message [26-R]. Using Soft/Feature Key To output the System Message for an abandoned call: 1. After call termination, the calling party abandons the call. 2. The called party lifts the handset. 3. The called party presses the “Call Trace” key. 4. Information on the abandoned call is output as System Message [26-R]. To output the System Message after the release of a call: 1. After call termination, the called party answers the call. 2. After speech, the called party releases the call. 3. The called party lifts the handset. 4. The called party presses the “Call Trace” key. 5. Information on the malicious call is output as System Message [26-R]. To output the system message while in speech: 1. After call termination, the called party answers the call. 2. While in speech, the called party presses the “Call Trace” key. 3. Information on the malicious call is output as System Message [26-R]. Note:Details on LCD display (for the Dterm Series E only) are as follows: 24 digits display of a D term Series E: When the CALL TRACE is set: CALL REPORT
NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 195 Call Trace C-160 Operating Procedure (cont’d) When the CALL TRACE is assigned to the soft key: When HELP key (Soft Key) is pressed: Service Conditions 1. This feature is made available via the stations, to which the following data is assigned via the ASFC command [SFI = 170 (Call Trace), RES = 1 (Service: Allowed)]. 2. This feature can be activated by analog or D term stations. Other terminals such as Wireless stations (PS), ISDN Terminals, and Attendant/Desk Consoles cannot provide this feature. 3. This feature is designed to get information on a terminated call (the last call terminated to a station line). CALL TRACE is not available for originating calls. 4. Because a D term can contain multiple lines, the message output is executed on a line basis. Therefore, when activating this feature via an access code, use the line that actually handled the target call. 5. When a call is terminated via a transfer (i.e. the call is transferred from other station), the System Message [26-R] shows the information only related to the immediate station (the party who transferred the call). Information about the first originated call cannot be obtained. 6. The following are the conditions for System Message [26-R]. a.) Each data is output in hexadecimal, giving details from the first digit. b.) When the message data contains “A”, “B”, “C” or “0”, the actual meaning is as follows: A=0 B=* C= # 0=blank c.) Date/Time data is based on the actual date and time when the access code is dialed. PRTThe service display appears following the blank space for three characters. CALL TRACING Page 1 LAST CALLING NUMBER TO Page 2THIS FUNTION REPORT INFORMATION OF >>>
NEAX2400 IMX Business Features and Specifications Page 196NDA-24221, Issue 3 C-160 Call Trace Service Conditions (cont’d) d.) The maximum digits for each data are as follows: e.) When the called station does not have the telephone number, the FPC/Telephone Number/UGN data is output as “0”. f.) When the calling party is the station which does not have the telephone number, the Tenant Number/FPC/Telephone Number/UGN data is output as “0”. The kind of call is output as “10”. g.) If the number of the trunk call (Caller ID) cannot be identified, the Trunk Call Number data is output as “0”. The kind of call is displayed as “20”. 7. When the call is terminated via the No. 7 CCIS, the obtainable calling party numbers are: Maximum 8 digits (when CI (route data) = 0) Maximum 16 digits (when CI (route data) = 1) System message is output at the node that the called station (informer) belongs to. 8. Unless the message output is set on a network basis, System Message [26-R] is created at the node which contains the called station (informer). 9. The default message output grade is shown below: 10. To obtain the Caller ID via an analog trunk, be sure to use PA-8COTBJ. Other analog trunk cards cannot provide this feature. 11. This service is available with the Analog Caller ID Service. Interactions 1. When the service DUAL STATION CALL [D-156] is used, a call can be terminated to a Main Station and a Sub Station simultaneously. At this time, the calling party information can be obtained only by the key operation from the Main Station side. Information to be obtained from the Sub Station is about the last call directly terminated to the Sub Station. DataMaximum Digits FPC 3 Tenant Number 3 Station Number 6 UGN 3 Telephone Number 16 Trunk Call Number 32 MJ MN SUP GR 26-R — — — 2
NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 197 Dial Access To Attendant D-2 D-2 Dial Access To Attendant General Description This feature allows a user to access the ATTENDANT CONSOLE [A-3] by dialing the operator call code. Operating Procedure To access the Attendant: 1. The user dials the operator call code; receives ringback tone. 2. The ATND lamp for the INCOMING CALL IDENTIFICATION [I-2] flashes; Attendant answers the call. Service Conditions 1. The operator call code will be a maximum of 6 digits. Normally “0” should be assigned as the operator call code. 2. All stations, including fully restricted stations, can originate a call to the Attendant. 3. If TENANT SERVICE [T-12] is provided, each tenant group may access their own ATTENDANT CONSOLE [A-3] via the same code. 4. This feature allows any user or dial repeating TIE Line trunk to reach the ATTENDANT CONSOLE [A- 3] by dialing an operator call code, usually but not necessarily a “0”. The ATTENDANT CONSOLE [A- 3] may complete these calls to trunk facilities if allowed by the stations CLASS OF SERVICE [C-15]. There is no restriction on the ATTENDANT CONSOLE [A-3] extending a station call to another station. 5. The Fusion Point Code (FPC) of the node which accommodates the called Attendant Console must be assigned after system data assignment. Interactions 1. Stations will terminate to the Attendant Console located in the same tenant when the station dials “0”. 2. Stations in Tenant A will terminate to the Attendant Console of Tenant B if Tenant A is not equipped with an Attendant Console. Tenant B’s Attendant Console must be programmed to accept calls from Tenant A. 3. Stations may dial the ASAT number to terminate at a specific Attendant Console. See INDIVIDUAL ATTENDANT ACCESS [I-6]. 4. When the system is in the night mode, a station dialing “0” can be answered by the assigned ATTENDANT NIGHT TRANSFER [A-19] station, if provided. However, when the ASAT number is dialed in the Night mode, reorder tone is returned. No connection to the ATTENDANT NIGHT TRANSFER [A-19] is allowed.
NEAX2400 IMX Business Features and Specifications Page 198NDA-24221, Issue 3 D-3 Dictation Access D-3 Dictation Access General Description This feature permits users dial access to customer provided dictation equipment, and in some instances allows them to maintain telephone dial control of normal dictation system features. Operating Procedure 1. Dial the DICTATION ACCESS code. 2. Proceed according to the dictation instructions provided by your organization. Service Conditions 1. One trunk circuit is required for each DICTATION ACCESS. 2. Dictation equipment must be equipped to receive DTMF tone signals if dial control is desired. 3. Dictation equipment must be customer provided. 4. Dictation trunks can be used with rotary dial signals. 5. The dictation trunk can be accessed from a station, Attendant, tie line, or REMOTE ACCESS [R-2] trunk. 6. OUTGOING TRUNK QUEUING [O-2]: If OUTGOING TRUNK QUEUING is provided and the user dials a busy dictation trunk group, the station is placed in queue and is called back when the group becomes available. 7. THREE-WAY CALLING [T-2]: An attempt to access the DICTATION ACCESS trunk from a two-party connection is allowed. 8. Fully Restricted Station: With this feature assigned, only station-to-station and ATTENDANT CONSOLE [A-3] dial “0” calls are permitted. Any attempt to access the DICTATION ACCESS trunk is routed to reorder tone. 9. MISCELLANEOUS TRUNK RESTRICTIONS [M-3]: This feature prevents certain stations from using miscellaneous service trunks. Any attempt to access the DICTATION ACCESS trunk from a station with this feature assigned is routed to reorder tone. Interactions 1. OUTGOING TRUNK QUEUING [O-2]: If OUTGOING TRUNK QUEUING [O-2] is provided and the user dials a busy trunk route, the station is placed in queue and is called back when a trunk in the route becomes available. If the trunk route is part of a ROUTE ADVANCE [R-6] group, all trunks in the ROUTE ADVANCE [R-6] group must be busy before queuing takes place. OUTGOING TRUNK QUEUING [O-2] is available on DICTATION ACCESS. 2. THREE-WAY CALLING [T-2]: An attempt to conference the DICTATION-ACCESS trunk from a two- party connection may be allowed. This depends on assignments in the ARSC command. 3. MISCELLANEOUS TRUNK RESTRICTION [M-3]: This feature prevents certain stations via Route CLASS OF SERVICE-INDIVIDUAL [C-15] from using various routes in the system. If a station is restricted, any attempt by a station to access the DICTATION ACCESS results in reorder tone. Note:This feature may be installed on the station side of the switch, using a PA-16LC circuit card. When installed on the station side, route restrictions are not available to the programmer. All stations within the system (tenant restrictions excluded), as well as stations in other PBXs connected via TIE Line, will have access to the dictation equipment. 4. If the station side is used to connect DICTATION ACCESS, STATION HUNTING [S-7, 8, 9] will provide capabilities to connect multiple dictation machines to the system.
NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 199 Digital Display - Station D-5 D-5 Digital Display - Station General Description This feature provides the Attendant with a visual display (via the ATTENDANT CONSOLE [A-3]) of the telephone number, its Trunk Route Restriction, CLASS OF SERVICE - INDIVIDUAL [C-15] and TENANT [T-12] number during Attendant-to-station connection. Operating Procedure The DIGITAL DISPLAY STATION is automatically activated whenever the Attendant answers an incoming call from a station, or originates a call to a station. Service Conditions 1. The telephone number is displayed on the right side of the ATTENDANT CONSOLE [A-3] digital display. Trunk Route Restriction CLASS OF SERVICE - INDIVIDUAL [C-15] and TENANT [T-12] number are simultaneously displayed on the left. See Example 1 below. Example 1: Single-digit Trunk Route Restriction CLASS OF SERVICE - INDIVIDUAL [C-15] and TENANT [T-12] number; 4-digit telephone number. 2. If the Trunk Route Restriction Class and/or TENANT [T-12] number are two digits, only the telephone number may be displayed. Refer to Example 2. 3. If a station dialed by the Attendant is busy or in the LINE LOCKOUT [L-3] mode, only the telephone number will be displayed. 4. The ATTENDANT CONSOLE [A-3] digital display is limited to a 6-digit numeric display. Since the Class of Service and trunk routing display is in numeric form, a list must be provided to the Attendant explaining the restrictions of each Class of Service number and trunk identification number. 5. CALL FORWARDING [C-2, 3, 5]: When this feature is activated by (or for) the called station, the terminating telephone number is indicated on the digital display rather than the called telephone number when the Attendant extends a call. 6. STATION HUNTING [S-7, 8, 9]: When this feature is applied because of the called station being busy and the station belonging to a hunt group, the terminating telephone number is indicated on the digital display rather than the called telephone number when the Attendant extends a call. 7. In the case of a 3 or 4-digit station-to-station numbering plan: a.) 1 digit is used to identify the tenant (in the case where 2 digits are required for Class of Service, the tenant number is not identified). b.) 1 or 2 digits are used to identify the station Class of Service. c.) 4 digits are used to display the telephone number. 8. The DIGITAL DISPLAY - STATION feature will occur whenever the Attendant: a.) extends an incoming call to a user. b.) originates a call to a user. TENANT NUMBER ROUTE RESTRICTION CLASS TELEPHONE NUMBER
NEAX2400 IMX Business Features and Specifications Page 200NDA-24221, Issue 3 D-5 Digital Display - Station Service Conditions (cont’d) c.) answers a Recall or Call Forwarded call. Example 2: 2-digit TENANT [T-12] number, 4-digit telephone number. Example 3: 2-digit Trunk Route Restriction Class, 4-digit telephone number. Example 4: Single digit TENANT [T-12] number, 5-digit telephone number. Example 5: Single digit Trunk Route Restriction Class, 5-digit telephone number. Example 6: When 5-digit station numbering is used within the system, only the telephone number is displayed. 9. For the FCCS network, when a telephone number has been assigned for a station, it is displayed on the Attendant Console. However, if a telephone number is 7 digits or more, Physical Station Number is displayed. TENANT NUMBER TELEPHONE NUMBER 1 0 2 2 2 2 TENANT ROUTE TELEPHONE NUMBER 1 0 2 2 2 2 RESTRICTION CLASS TENANT NUMBER TELEPHONE NUMBER 1 2 5 0 0 1 TRUNK ROUTE TELEPHONE NUMBER 1 2 5 0 0 1 RESTRICTION CLASS TELEPHONE NUMBER 2 5001