NEC Neax 2400 Imx Business Features And Specifications
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NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 321 LDN Night Connection L-28 Interactions 1. A maximum of 16 LDNs can be assigned per tenant, each with its own separate destination station. The same destination may also be used for all LDNs. 2. STATION HUNTING-CIRCULAR [S-7] and STATION HUNTING-TERMINAL [S-9] are valid from the night transfer destination station. 3. MULTIPLE CALL FORWARDING-ALL, BUSY, DON’T ANSWER [M-44, M-24, M-25] and MULTIPLE CALL FORWARDING-ALL, BUSY, DON’T ANSWER-CCIS [M-40, M-41, M-42] are valid from Night transfer destination station. 4. An incoming DID call will get busy tone if the Night transfer destination station is CALL FORWARDING-ALL [C-5] or CALL FORWARDING-BUSY LINE [C-2] to the Attendant, and TRUNK ANSWER FROM ANY STATION [T-8] is not service. 5. An incoming DID call will ring at the Night transfer destination station if CALL FORWARDING-DON’T ANSWER [C-3] is set to the Attendant. 6. There is no restriction check for LDN NIGHT CONNECTION destination stations. The station can be totally restricted from receiving incoming calls and still receive LDN NIGHT CONNECTION calls. 7. If the Night transfer destination station is busy, LDN calls will go into queue. 8. If the system is switched to Day mode while LDN calls are in queue, only those calls that are in queue will be redirected to the Attendant. LDN calls that are ringing the Night transfer destination station will continue to ring that station and will not be redirected to the Attendant. 9. If the Night transfer destination station is in the Make Busy state (MBST Command = 1 for that station) or is in LINE LOCKOUT [L-3], the LDN call will go to TRUNK ANSWER FROM ANY STATION [T- 8]. 10. If the Night transfer destination station (station A) is in CALL FORWARDING-BUSY LINE [C-2] to station B and both stations (station A and station B) are busy, the incoming LDN call will queue to both station A and station B, and will ring the first idle station. 11. If the Night transfer destination (station A) is in CALL FORWARDING-BUSY LINE [C-2] over CCIS to station C in the remote office, and both station A and station C are busy, busy tone is returned to the incoming LDN calling party. 12. Incoming LDN calls to a Night transfer destination station that has set CALL FORWARDING-ALL CALLS, BUSY LINE, DON’T ANSWER-CCIS [C-45, C-46, C-47] over CCIS to a busy UCD group in the remote office will queue to that group, and will activate the CALL WAITING LAMP-UCD [C-76], if programmed.
NEAX2400 IMX Business Features and Specifications Page 322NDA-24221, Issue 3 L-30 LDN Night Connection - Outside L-30 LDN Night Connection - Outside General Description This feature routes LOCAL DIRECTORY NUMBER (LDN) calls to a preselected station outside the system when the system is in Night mode. Operating Procedure To answer LDN NIGHT CONNECTION calls (DID, TIE): 1. An incoming LDN call in Night mode is automatically routed to a preselected LDN NIGHT CONNECTION station outside the system. 2. The calling party receives ringback tone. 3. The ringing signal is sent out to the LDN NIGHT CONNECTION-OUTSIDE station. 4. The LDN NIGHT CONNECTION station answers the incoming call. If necessary, this station can transfer the incoming call to another station outside the system using the CALL TRANSFER - ALL CALLS [C- 11] feature. Service Conditions 1. NIGHT CONNECTION - FLEXIBLE [N-2] and NIGHT CONNECTION - FIXED [N-1] take priority over this feature. 2. The maximum number of digits in the destination number is 8. SPEED CALLING - SYSTEM [S-3] can be used when more than 8 digits are needed. 3. The destination station outside the system can be assigned on a per-LDN basis. 4. This feature is available for a maximum of 16 LDNs per tenant. 5. LDN NIGHT CONNECTION - OUTSIDE [L-30] will not route an incoming call on an MFC signaling trunk through another MFC signaling trunk. 6. NIGHT CONNECTION OUTSIDE - SYSTEM [N-17] or TRUNK ANSWER FROM ANY STATION [T-8] is available while the destination station is in the following states: MISCELLANEOUS TRUNK RESTRICTION [M-3] TOLL RESTRICTION - 3/6-DIGIT [T-7] Outgoing Trunk Busy Interactions 1. A maximum of 16 LDNs can be assigned per tenant; each with its own separate destination number. 2. If the outgoing route is busy or if the incoming LDN route is restricted from the outgoing destination route, the LDN calling party will receive busy tone or will go to TAS, if programmed. 3. If using TYPE: 3 ADC parameter in the ALDN command, the ADC must first be assigned in the ASPD command. TYPE: 3 must be used for outside numbers greater than eight digits.
NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 323 Meet-Me Paging M-1 M-1 Meet-Me Paging General Description This feature allows a user dial access to paging equipment, and connects both parties automatically, after the called party has answered the page. Operating Procedure To page: 1. Calling station dials the Paging access code; receives continuous ringback tone for 1 second. 2. Calling station pages the desired party. 3. Calling station remains off-hook or hangs up. To answer: 1. Called party dials the Page answer code. 2. NON-DELAY OPERATION a.) The party paged is immediately connected to the calling party. 3. DELAY OPERATION a.) The party paged receives ri ngback tone. b.) The calling station rings. c.) The calling station goes off-hook and is immediately connected to the paged station. Service Conditions 1. A maximum of six routes can be provided with paging trunks. 2. Paging equipment is customer provided. 3. One paging trunk will be assigned to each route. 4. Paging access and answer codes are assigned in System Data programming to correspond with each route. 5. The maximum number of digits that can be used as a paging access and/or answer code is 3. 6. The type of paging service provided on a system basis is programmed via the MAINTENANCE ADMINISTRATION TERMINAL [M-18] into the system database. 7. A page waiting to be answered is automatically cancelled after a predetermined program duration. See VARIABLE TIMING PARAMETER [V-1] for other selectable timing choices. 8. Central Office Trunks (COTs) are used as interface circuits to the paging equipment. 9. Loop signaling is the recommended signaling type. Refer to PAGING TRANSFER [P-10]. Interactions 1. MEET-ME PAGING and PAGING ACCESS [P-1] can be provided simultaneously in the same system. In ARTD, CDN 6:TCL must be assigned as data “8” for MEET-ME PAGE, while PAGING ACCESS [P- 1] routes may be assigned as data “11”, General Page, or as data “1”, DDD. Separate access codes for each feature are required. A MEET-ME PAGING answer and cancel code is required for each MEET-ME PAGING zone. 2. MEET-ME PAGING is limited to stations and Attendant Consoles. CO trunks, TIE LINE ACCESS [T- 3], or REMOTE ACCESS TO PBX SYSTEM [R-2] calls must have the Attendant Console or user perform the paging operation. 3. The At te n dant Con sole c annot d ial t h e MEET-ME PAGING answ er c odes.
NEAX2400 IMX Business Features and Specifications Page 324NDA-24221, Issue 3 M-1 Meet-Me Paging Interactions (cont’d) 4. BUSY VERIFICATION [B-3] and EXECUTIVE OVERRIDE [E-1]: These features will be denied for a connection that includes the Paging route. 5. DELAY OPERATION: Station A is connected to party B. Station A momentarily presses the switch hook and dials the MEET-ME PAGE route access code. When connected to the page, Station A requests Station C to dial the MEET-ME PAGE answer code. Station A hangs up. When Station C dials the answer code, Station A is rung. Station C and Station A are connected. If Station A hangs up, Party B is connected to Station C. If Station A momentarily presses the switch hook, all three parties are connected together in a THREE-WAY CALLING [T-2] connection. If Station C does not call the MEET-ME PAGE answer code after 30 seconds, Party B rings back to Station A. 6. NON-DELAY OPERATION: Station A is connected to Party B. Station A momentarily presses the switch hook and dials the MEET-ME PAGE route access code. When connected to the page, Station A requests Station C to dial the MEET-ME PAGE answer code. Station A stays on the trunk and is still voice- connected to the paging equipment. Station C dials the MEET-ME PAGE answer code. The paging trunk becomes idle. Station A is connected to Station C. If Station A hangs up, Party B is connected to Station C. If Station A momentarily presses the switch hook, all three parties are connected together in a THREE- WAY CALLING [T-2] connection. There is no time-out period if Station C does not dial the MEET-ME PAGE answer code. Station A may press the switch hook to disconnect the page trunk and reconnect to Party B. If desired, Station A may hang up and Station A will be recalled by Party B. 7. Stations allowed Priority Page, SFI = 57, will come into the paging route, except when the Attendant Console is paging. 8. To answer MEET-ME PAGE, while connected to another party, CALL HOLD [C-6] must be used. THREE-WAY CALLING [T-2] is not allowed.
NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 325 Miscellaneous Trunk Access M-2 M-2 Miscellaneous Trunk Access General Description This feature provides access to all types of external and customer provided equipment/facilities, such as FX [F-2], WATS [W-1], CCSA [C-14], TIE LINE [T-3], and Exchange Network, along with DICTATION [D-3], PAGING [P-1], and CODE CALLING [C-21]. Operating Procedure MISCELLANEOUS TRUNK ACCESS is accomplished via System Data programming at the MAINTENANCE ADMINISTRATION TERMINAL (MAT) [M-18]. Service Conditions 1. Access to these trunk groups is allowed or denied via CLASS OF SERVICE - INDIVIDUAL [C-15]. 2. An interface circuit must be provided per trunk required. Interactions If other features are being used (such as SMDR, toll restriction, and/or LCR (S)), refer to those feature descriptions, as other commands may be required that are not listed below.
NEAX2400 IMX Business Features and Specifications Page 326NDA-24221, Issue 3 M-3 Miscellaneous Trunk Restriction M-3 Miscellaneous Trunk Restriction General Description This feature provides for certain stations and certain dial-repeating TIE trunks to be denied access to particular trunk groups, such as FX [F-2], WATS [W-1], CCSA [C-14], TIE LINE [T-3], Exchange Network, DICTATION [D-3] or PAGING [P-1]. Operating Procedure MISCELLANEOUS TRUNK RESTRICTION is accomplished via system data programming at the MAINTENANCE ADMINISTRATION TERMINAL (MAT) [M-18]. Service Conditions 1. Restricted call attempts can be either: a.) intercepted by the Attendant, b.) reorder tone can be initiated back to the originating user, c.) user can be connected to an announcement informing the user of the re stricted call attempt, or d.) prompted for Authorization Code. 2. Station line access to a given miscellaneous trunk group is controlled by assigning a Route Restriction Class (RSC) to each line. There can be a maximum of 15 different RSCs (RSC1-15) per TENANT [T-12], each of which can be programmed to restrict an assigned station from none, one, or more than one miscellaneous trunk group. 3. If the users class of service allows outgoing route completion via the ATTENDANT CONSOLE [A-3], the user can dial “0” to reach the Attendant for completion of miscellaneous tr unk calls. 4. The CALL TRANSFER - ALL CALLS [C-11] feature will operate as follows: a.) if the restricted station is the controller, this station cannot add a trunk from which this station isrestricted. b.) if the restricted station line is not the controller, the controller cannot connect the restricted station line to a trunk from which the station is normally restricted. 5. Two outgoing trunk group restriction tables are provided per system. The Direct Dial Access table is indexed when a user dials the trunk group access code and the ATTENDANT CONSOLE [A-3] table is indexed on Attendant completed calls. The restriction options per RSC can differ per table, thus allowing Attendant completion of outgoing calls for restricted stations. 6. NIGHT SERVICE [N-1, 2]: Restrictions can be changed for a given station when the system is switched to the Night mode of operation. 7. CALL TRANSFER - ALL CALLS [C-11]: If a restricted user calls another station, the called station cannot use the CALL TRANSFER feature to connect the calling station to a trunk group to which the restricted station is denied dial access. If transfer is attempted, the controlling station is rung back. 8. TIE LINE ACCESS [T-3]: If the user accesses a TIE trunk at a distant PBX, access to outside exchanges can only be controlled by the distant PBX. Interactions I f o ther s e rvi ces a re b eing u sed [su ch as S MDR, to ll r e str ic tio n, a nd /or LCR (S )], re fer to th ose f ea ture d es crip tio ns, as other commands may be required that are not listed.
NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 327 Multiple Console Operation M-4 M-4 Multiple Console Operation General Description This feature allows one or more ATTENDANT CONSOLEs [A-3] to operate within the same system. Operating Procedure No manual operation is required. Service Conditions 1. The maximum number of consoles per PIM is 4. 2. The maximum number of consoles allowable per system is: 1 IMG: 16 4 IMG/IMX-U: 60 3. Each incoming call is displayed on an ATTENDANT CONSOLE [A-3], whether idle or busy. If all Attendants are involved in processing calls when another Central Office call arrives, the CALL WAITING LAMP [C-13] will light on all ATTENDANT CONSOLE [A-3]. This is a switched loop Attendant operation. 4. If one of the ATTENDANT CONSOLE [A-3] enters the night mode, all calls addressed to the Attendant will be directed to the other ATTENDANT CONSOLE [A-3]. However, the ATTENDANT CONSOLE [A-3] that has entered the night mode must complete processing of all calls already connected to its loops. 5. A station can be connected to only one Attendant loop at a time. Any attempt at establishing multiple connections will result in reorder tone being sent to the Attendant. 6. INTER-POSITION TRANSFER [I-5] is used to transfer calls between ATTENDANT CONSOLE [A-3]. 7. Two methods of operation are available for placing the system (or tenant group) into the night mode: a.) All ATTCON Change System Day to Night: When all ATTENDANT CONSOLE [A-3] press the NITE key, the system (or associated TENANT [T-12]) enters the night mode. Night to Day: When one ATTENDANT CONSOLE [A-3] releases the NITE key, the system (or associated TENANT [T-12]) enters the day mode. b.) Primary ATTCON Change System Day to Night: When the designated primary ATTENDANT CONSOLE [A-3] presses the NITE key, the system (or associated TENANT [T-12]) enters the night mode. If an ATTENDANT CONSOLE [A-3] other than the primary console presses the NITE key, only that console enters the night mode. Night to Day: When the primary ATTENDANT CONSOLE [A-3] releases the NITE key, the system (or associated TENANT [T- 12]) enters the day mode. 8. The automatic distribution of Attendant seeking calls is not provided (see Call Queuing). Any ATTENDANT CONSOLE [A-3] assigned to the same tenant can answer a particular call; an exception is an INTER - POSITION TRANSFER [I-5] directed call. Interactions 1. See ATTENDANT CONSOLE [A-3] for information regarding a single Attendant Console and system features provided to the Attendant Consoles. The Attendant Console must first be provided. 2. For each tenant, only one type of Attendant Console system can be assigned, either normal or Primary Attendant Console system. 3. ASAT must be programmed for INTER-POSITION TRANSFER [I-5].
NEAX2400 IMX Business Features and Specifications Page 328NDA-24221, Issue 3 M-4 Multiple Console Operation Interactions (cont’d) 4. When more than one Attendant Console is installed, a Primary Attendant Console may be assigned (AMAT command). This Attendant Console will control the implementation of DAY/NIGHT CLASS OF SERVICE [D-15]. 5. If the Primary Attendant places the system into Night mode, the Night LED on the other consoles do not light.
NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 329 Music On Hold M-7 M-7 Music On Hold General Description This feature allows a party to hear music while in the CALL HOLD [C-6], CALL TRANSFER [C-10, 11], or ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] conditions. Operating Procedure No manual operation is required for this software controlled feature. Service Conditions 1. The system is capable of supplying two switch-selectable music channels. Music is generated by 3 synthesizers included in the package. 2. If another music source (tuner, tape-deck, etc.) is desired, it must be customer provided. 3. Only one music source can be provided per system. 4. The held call condition can be the result of: ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] CALL HOLD [C-10] CONSULTATION HOLD - ALL CALLS [C-17] SPLITTING [S-4] Attendant Hold 5. Only one music source, either customer-provided or internal, can be provided per system (system option). 6. ATTENDANT CONSOLE [A-3]: Attendant operations resulting in music to be provided to the calling party include the following: a.) The calling party or the remaining party (not talking with the Attendant) hears music, if the Attendant splits a call prior to completion or after answering an Attendant recall. b.) When incoming calls to the Attendant are answered and the Attendant presses the HOLD key, the held party hears music. c.) When the Attendant camps on a call to a busy station, the calling party is connected to music until the called party answers or the Attendant reenters the switched loop. 7. When a user in a two-party talking connection switch hook flashes, the second party is placed on hold and is connected to music. 8. When activating this feature via the FCCS network, when either the internal or the external source is used, it is recommended to set the source as the same MOH at each node for the node-to-node connection, since the node that controls MOH varies depending on the connection pattern. Interactions 1. Two types on MUSIC-ON-HOLD (MOH) exist; internal source MOH and external source MOH. 2. The input to the system is an 8-ohm output from the external music source. An 8-ohm music source is a typical input to an 8-ohm speaker. 3. An external MOH source is connected to the EMA circuit card with 16 PH EXALM CA cable.
NEAX2400 IMX Business Features and Specifications Page 330NDA-24221, Issue 3 M-11 Meet-Me Paging - Attendant M-11 Meet-Me Paging - Attendant General Description This feature allows an Attendant to hold an incoming call, page the called party, and connect the two after the called party has answered the page. Operating Procedure Procedure 1: To page: 1. Place the incoming call on hold by pressing the HOLD key. 2. The Attendant seizes an idle loop. 3. The Attendant dials the paging access code; receives continuous ringback tone for 1 second. 4. The Attendant pages the desired party. 5. The Attendant presses the RELEASE key. To answer: 1. The paged party dials the PAGE answer code; receives ringback tone. 2. Ringing is heard at console. After the call is answered (on loop), the Attendant and paged party converse. 3. The Attendant presses the loop of the held outside call. 4. The Attendant presses the RELEASE key to connect both parties. Procedure 2: To page: 1. The Attendant answers incoming call. 2. The Attendant dials the paging access code; receives 1 second of ringback tone. 3. The Attendant pages the desired party. 4. The Attendant presses the RELEASE key. To answer: 1. Paged party dials the PAGE answer code and is directly connected to the holding party. OR 2. Paged party dials the PAGE answer code and the individual Attendant number and receives ringback tone. The Attendant and the paged party converse. The Attendant presses the loop key of the held outside call. The Attendant presses RELEASE key to connect both parties. Service Conditions 1. If operating Procedure 2 is used, a maximum of six (6) routes can be provided with paging trunks. 2. If Procedure 1 is used, the limitation of routes is based on the number of COT cards equipped. 3. Paging equipment is customer provided. 4. One paging trunk (COT) will be assigned to each route. 5. If Procedure 2 is used, only one held call waiting for a paged party can be held at a time at the console. 6. Paging access and answer codes are assigned to correspond with each route. 7. The maximum number of digits that can be used as a PAGE access and/or answer code is 3. 8. The type of Paging service provided on a system basis is programmed via the MAINTENANCE ADMINISTRATION TERMINAL (MAT) [M-18] into the System Data base. 9. A Page waiting to be answered is automatically cancelled after a predetermined programmed duration. See VARIABLE TIMING PARAMETERS [V-1] for selectable timing choices.